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- K. Hovnanian® Homes
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- Savannah, GA
K. Hovnanian® Homes Reviews in Savannah, GA
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What Savannah Homeowners Have to Say About K. Hovnanian® Homes.
Read all 27 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Savannah area. Savannah homeowners have rated K. Hovnanian® Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Savannah Area
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Customer Reviews
Excellent
- Anonymous
- Verified HomeBuyer
- March 16, 2021
- Richmond Hill, GA
K Hovnanian Home is the best! We had such a great experience buying home in Richmond Hill, GA. Entire staff we have met was all friendly and professional, very happy with purchase!
K. Hovnanian® Homes responded:
Great to hear, enjoy your new home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great communication
- Christian B.
- Verified HomeBuyer
- March 02, 2021
- Richmond Hill, GA
We had great communication with the entire staff throughout the process.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - We love our new home!
- Tabatha V.
- Verified HomeBuyer
- October 22, 2020
- Richmond Hill, GA
We love our new home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Amazing experience
- Bryan Z.
- Verified HomeBuyer
- June 22, 2020
- Richmond Hill, GA
Mr. Crowder and Ms. Newcomb have made this experience a wonderful experience for my family and I! They were always there with one phone call, text, or email away! They are more than understanding and always willing to help. They go above and beyond what is expected, even offering to watch over our home until we were able to move into it! Just for the experience alone, I would recommend K Hovnanian to anyone!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - Will and Laura were great
- Steven C.
- Verified HomeBuyer
- October 03, 2019
- Richmond Hill, GA
Will and Laura were great
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Overall great experience.
- Christopher W.
- Verified HomeBuyer
- October 28, 2020
- Richmond Hill, GA
It's was streamlined, easy, fast and we'll done. Building our home was the best decision we ever made and K. Hov. made it easy. We love our home and everyone was really great to work with. From the local builder who is absolutely great to the finance people working on our loan everyone was very friendly and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Super satisfied
- Monica J.
- Verified HomeBuyer
- May 12, 2020
- Richmond Hill, GA
Our sales person Laura was very thorough and made wonderful suggestions for important improvements we would not have thought of and our builder Will is very attentive to detail and quick to resolve the few small issues that may come up
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
A good experience
- Patricia P.
- Verified HomeBuyer
- March 10, 2020
- Richmond Hill, GA
Our salesperson Laura, was very good in giving an overview of the community and showing us lots that corresponded to our needs. She was always just a call away. Very responsive. Will, our construction manager, is very friendly and wants to make sure we are happy. We received a call weekly to keep us informed of the progress as our home was built If there was a need of a repair, he was on it. The mortgage process was easy and very organized
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Nice homes
- Bradley P.
- Verified HomeBuyer
- January 24, 2020
- Richmond Hill, GA
Builder was very helpful and responsive. Need to get option prices up front during the sales process.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
2nd Home for us, and we really like it!
- Robert H.
- Verified HomeBuyer
- August 12, 2020
- Richmond Hill, GA
Great people to deal with. Very responsive to issues. Excellent service, and nice quality build.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
K. Hovnanian® Homes - Lesa and Will were great to work with!
- Shelli T.
- Verified HomeBuyer
- February 23, 2021
- Richmond Hill, GA
Lesa and Will were great to work with!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
great home builder
- Justin G.
- Verified HomeBuyer
- October 22, 2019
- Richmond Hill, GA
there were some little things that came after we moved in. some imperfection here and there. otherwise love it. Will was a great deal of help. always given us updates on the progress of our home. in the beginning there were some misleading information on what was included in the 50% off on upgrades so it put us somewhat over our budget. We didn't want as high of a payment. So if we would have known that the upgrades didn't include the structure we would have add as much. plus in the package before we went to the design part took the 50% off right away. this was explained to us. So we were ...
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Construction manager
- Donald R.
- Verified HomeBuyer
- April 27, 2021
- Richmond Hill, GA
Will was great to work with and always responded to our problems in a timely manner. He made the home building experience great.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Customer service issues
- Gary L.
- Verified HomeBuyer
- August 30, 2022
- Richmond Hill, GA
We waited two weeks short of a year for this home to be built. We were told that was due to supply issues and staffing problems. Once the home was ready and we conducted the closing walk through, we discovered many kitchen cabinet issues. We were told that the cabinet company would contact us so that they could correct the issues. It has been 6 plus weeks and they have still not contacted us. Because of that, we are unable to move our kitchen supplies in fully. VERY FRUSTRATING!
K. Hovnanian® Homes responded:
Hi Gary, we're sorry to hear that your experience was less than stellar. We will pass along your comments to local management for further review.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
K. Hovnanian Homes - There were several issues from start to finish.
- Anonymous
- Verified HomeBuyer
- March 29, 2022
- Richmond Hill, GA
There were several issues from start to finish. Covid created delays but the lack of communication from KHov during this process was minimal. The build would be delayed for weeks with no communication. There were errors in paperwork and emails. No definitive date was given for completion then all of a sudden less than 30 days out a closing date was provided. There were many issues on week out walk as well as day of walk. Workers were in the house working as we walked. After closing is when the many problems from rushing the work began. From appliances to electrical, as well cosmetic defects ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Grass
- Kevin M.
- Verified HomeBuyer
- March 31, 2022
- Richmond Hill, GA
Issues have been fixed as they have arisen. One issue however is the lawn. Clearly sod from 2 different areas was used. The sides of our house have grass. The front and back have no grass and are simply weeds. When we called on this they told us it is because of the season and it is our responsibility to maintain the lawn. Well, that's all fine if there was lawn to maintain. It honestly would be easier to just have dirt and seed the whole area than it is to try to kill the hundreds of weeds and then have to seed the whole area again. I look at our neighbors who all have nice lawns and ours is ...
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Unexpectedly Poor Experience
- Johnathan G.
- Verified HomeBuyer
- August 03, 2023
- Richmond Hill, GA
The project manager started off promising the world and telling us that the issues we had read about on-line about their quality and service were already corrected. Lie lie lie!!!! The house took an extra three months to “complete” after their projection. Normally it wouldn’t have been such a big deal but we couldn’t lock in on an interest rate until 30 days prior to majority completion. The company didn’t seem in any hurry considering their company was also the lender and ended up benefiting from a higher interest rate. This was at the beginning of 2023 when the Feds kept raising the ...
K. Hovnanian® Homes responded:
Hi Johnathan, thank you for taking the time to leave a review. We do apologize if there were any inconveniences during your home-building process. We were informed that our warranty team was able to complete the three-line items your realtor didn't sign off on. I've sent over you review, and our team will address any of the items that you turn in during your warranty period. Thanks again and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Good Start, Bad Finish
- Eli M.
- Verified HomeBuyer
- October 27, 2022
- Richmond Hill, GA
We had a really good experience on the sales side of things, and a good experience on the construction side. UNTIL we decided not to use the preferred lender (because they weren’t able to match other’s rates), then everything went south. Communication drop off and didn’t finish anything from the final week walkthrough until the move in date. After move in, took 3 weeks to just get our outlet covers in the kitchen fastened to the wall. Felt like construction just left a lot of their mess for warranty and it’s not warranty’s fault.
K. Hovnanian® Homes responded:
Hi Eli, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Not too pleasant
- Thuong N.
- Verified HomeBuyer
- August 15, 2023
- Richmond Hill, GA
I am extremely disappointed with the sale department's abysmal level of service. The lack of coordination between departments during the transition process was not only frustrating but also a clear indication of their negligence. Documents not being properly handed over to the closing department resulted in unnecessary headaches. The closing personel Michelle took out her frustration the buyer when it's clearly the seller lack of responsibility. Furthermore, the sale person , Steve, inability to respond to customer emails in a timely manner is inexcusable. Waiting for days to receive a ...
K. Hovnanian® Homes responded:
Hi Thuong, thank you for taking the time to leave a review. We do apologize if you experienced any difficulties during your home-buying process. There was a language barrier that hindered our ability to fully understand your needs and expectations. Our team did their best to deliver a quality home within the timeline agreed upon. Thank you again for your review and patience and we hope you have a great day. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Shoddy workmanship!
- Kathleen M.
- Verified HomeBuyer
- August 17, 2021
- Richmond Hill, GA
Will, Robbie and Crystal were awesome throughout, but very sloppy work. Issues after close still have not been addressed a month after closing.
K. Hovnanian® Homes responded:
Hi Kathleen, thank you for taking time to provide feedback on your recent experience. We are sorry to hear that you are not happy with the workmanship in your new home. I am sending your comments to local team members for review. Have a good day!
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Unsatisfy
- Anonymous
- Verified HomeBuyer
- June 28, 2023
- Richmond Hill, GA
Looks like home was rush made. 3 months in and we have pop nails, creaking in floorboards, uneven laminate, door knobs falling off door, ceilings and walls are uneven, and we had to repair hvac 2 times since March.
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review we appreciate the feedback. We're sorry to hear that you're not satisfied with your new home. We are aware that our associates have serviced all of your request and will continue to do so if any new concerns are brought to our attention. Thanks again and have a great day! ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Horrible experience
- Rene L.
- Verified HomeBuyer
- June 06, 2023
- Richmond Hill, GA
Horrible experience buying from this company. For the amount we paid for this house the quality of the house, crappy communication (with the exception of sales and Stephen the last project manager) is by far the worse we’ve had. Support beam in the wrong place which resulted in the house sitting for almost 60 days. No one returned our calls or they avoided them and the company went through 3-5 project managers. This and the excuse of materials delayed resulted in closing the house 120 days late.
K. Hovnanian® Homes responded:
Hi Rene, we do apologize if there were any delays during your home building process. We are aware that our team has address all of the issues brought to their attention. Thank you for your patience and have a great day.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Unprofessionalism and Deceptive Sales
- Paul R.
- Verified HomeBuyer
- November 01, 2021
- Richmond Hill, GA
The model home had features that were not available/included in home purchase. (Bait and Switch) The interim construction manager (William S.) was uncommunicative, took no responsibility for issues, responded late or never to numerous attempts to highlight issues. We toured the home the day prior to closing and found appliances not installed, flooring incomplete (and out of stock), painting/grouting incomplete, shower door missing, and house not cleaned. When we did the walkthru, painting and cleaning was still in progress, solution to flooring was a temporary install of mismatched flooring ...
K. Hovnanian® Homes responded:
Hi Paul - thank you for taking the time to provide feedback. We are sorry to hear that you are experiencing issues and have sent your comments to the appropriate local reps for review. Have a good day!
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Poor Craftmaship
- Brandon H.
- Verified HomeBuyer
- December 07, 2021
- Richmond Hill, GA
Most of the work in the house seems like they hired anyone off the street to do it. Crooked walls, paint splattered all over floors and stairs. Gaps in baseboard. Gaps in flooring. Wrong flooring added in a closet so they could “be finished to closed.” Dishwasher not properly installed so it rocks. House wasn’t power washed before closing so all the siding is covered in dirt. For buying our first home and being excited it was a poor experience. 30 days in and all they have fixed was a crack in one of the tubs. Wouldn’t buy a house from Khov again.
K. Hovnanian® Homes responded:
Hi Brandon - we are sorry to read that you are experiencing poor craftmanship in your new home. We will send your feedback to the local management team for review. Thank you!
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
NEVER EVER EVER Work with K Hovnanian Builders
- Leatha C.
- Verified HomeBuyer
- June 13, 2023
- Richmond Hill, GA
First of all, my home was supposed to be completed in 6 months. It took them a year! The sales people are the worst! They never tell you the truth about the progress they're making and the updates they promise to provide you never get. They are very unresponsive. I would call and get no answer, I would send emails and either get no response or have to email multiple times before someone responds. There have been 4 different construction managers since they started the house and and you could never reach any of them. When I finally was able to close, at the final walk through the ceiling wall ...
K. Hovnanian® Homes responded:
Hi Leatha, thank you for taking the time to leave a review we value your feedback. We've reached out to local management, and we were informed that most of your service requests were completed with some request currently in the works. An associate will be contacting you to give you an update on the progress. Thank you again for your feedback and have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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