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- K. Hovnanian® Homes
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- Baltimore, MD
K. Hovnanian® Homes Reviews in Baltimore, MD
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What Baltimore Homeowners Have to Say About K. Hovnanian® Homes.
Read all 44 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Baltimore area. Baltimore homeowners have rated K. Hovnanian® Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Baltimore Area
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Customer Reviews
Efficient
- Anonymous
- Verified HomeBuyer
- March 31, 2020
- Arnold, MD
Home buying was simple and easy, and the price paid was valid for market price. The construction crew was great with performing touch ups, and bringing the painting crew back after move in. Salesman was good, and helpful. Mortgage company was terrible. They have 5 people doing almost the same job, and they would constantly call asking for the same information with no communication between each other. title company was great.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Comfort and Satisfaction
- Dwayne D.
- Verified HomeBuyer
- April 14, 2020
- Millersville, MD
We love our house. Very comfortable and spacious. Tyler was very friendly, professional and informative.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
K. Hovnanian® Homes - The sales team was outstanding to work with.
- Anonymous
- Verified HomeBuyer
- December 10, 2019
- Pasadena, MD
The sales team was outstanding to work with. If you use them as a lender, sometimes their are issues with communication with loan officers during the different stages of the loan process especially during the end of the company fiscal year (October). Overall, good experience.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
House wasn’t quite ready.
- Charlie F.
- Verified HomeBuyer
- October 09, 2019
- Arnold, MD
House is great, but was not ready to move in yet. Everything from the quality inspection needed to be fixed still (touch up paint, shoe molding install, cabinet defects, door jambs not functional, final cleaning, counter top deficiency, air filter vents needed to be cut in). KHov has been great to work with us through the issues though, just slow. Now over two months into the home we are still scheduling fixes.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Choudhary review
- Salman C.
- Verified HomeBuyer
- October 29, 2019
- Pasadena, MD
Experience was fairly positive throughout the Home buying process.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Got lucky With James taking over construction
- James G.
- Verified HomeBuyer
- November 12, 2019
- Arnold, MD
If it wasn’t for the new construction manager James this would be a 1-2 star rating for all. James has gone above and beyond to make this process smooth. When we moved in multiple things were done wrong and the workmen ship was below par. There were things forgotten that we paid for. But James has been extremely understanding responsive and reactive to the situation. James should be highly appreciated in the company and be compensated for his hard work. He understands customer service and drive for getting the job done correctly.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
K. Hovnanian® Homes - Very nice upgrades considering that it was a model.
- Chris A.
- Verified HomeBuyer
- January 20, 2022
- Millersville, MD
Very nice upgrades considering that it was a model. That is what attracted us to the home. Being a model was mostly great except that the touch up paint areas were terrible. We have areas on every floor where you can see the touch up areas. It doesn’t match so we will probably have to repaint the entire interior. Also we have some cold spots in the home like the interior door area, it is like an icebox down there. Our microwave is like a freezer. The vent doesn’t seem to be closed so cold air comes in.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - There was a lack of professionalism when dealing with closing
- Jared U.
- Verified HomeBuyer
- December 11, 2020
- Bel Air, MD
There was a lack of professionalism when dealing with closing and because of this I would not recommend khov.
K. Hovnanian® Homes responded:
Morning Jared - thanks for providing feedback, we have sent your comments to local representatives for review. Have a great day!
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 5
Home Details
- Jose Q.
- Verified HomeBuyer
- February 17, 2020
- Bel Air, MD
Quality assurance for the home during the construction process is overlooked, all the emphasis is on delivering the home as soon as possible.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
K. Hovnanian® Homes - Needs to finish with quality .
- Sanjay P.
- Verified HomeBuyer
- November 23, 2019
- Bel Air, MD
Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Somethings are great, while others are awful!
- Dawn W.
- Verified HomeBuyer
- October 29, 2019
- Pasadena, MD
The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.
K. Hovnanian® Homes responded:
Hi Dawn - thank you for providing feedback. We are sorry to hear that you are having issues getting your repairs completed. If you would like to email us at customercare@khov.com with your contact information we can pass along to the appropriate local representatives. ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Very disappointed
- Bacil B.
- Verified HomeBuyer
- May 20, 2020
- Pasadena, MD
Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
K. Hovnanian® Homes - Very little flexibility and most upgrades are pre-determined
- Anonymous
- Verified HomeBuyer
- November 28, 2021
- Millersville, MD
Very little flexibility and most upgrades are pre-determined and included in the house, which you have to purchase.
K. Hovnanian® Homes responded:
Good morning! We are going to send your comments to the appropriate local reps for review, thank you for providing feedback.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 4
The detailed finishing work was horrorable for such an expensive home...
- Anonymous
- Verified HomeBuyer
- December 08, 2020
- Bel Air, MD
I was little shocked that there was no independent QA (Qaulity Assurance) process for the finishing work of the build. There were many small details poorly finished (dry-wall spakle sanded poorly), not painted properly (could see through the paint) and some damaged materials that were not replaced. The builder is not very responsive to issues after closing.
K. Hovnanian® Homes responded:
Good morning! Thanks for providing a review, we are sorry that you are having issues with responsiveness and the finishing quality of some items in your home. We've sent your comments to the local reps in your area for their review. Have a good day!
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Model is a bad example of what you getting at your home
- Anonymous
- Verified HomeBuyer
- October 28, 2020
- Millersville, MD
The model home isn’t what you will get if you get what the model have for your home. We bought pretty much what the model home had and sure enough there are little things they didn’t add because it was just part of the model only. Something simple such as the cabinet crown molding off the kitchen (drop zone area) isn’t part of the price paid for- plus we upgraded the cabinets! There reply was the designers added that. Same goes with the master bath room walk in shower with the seat. The model home had the glass where the seating area in the shower. But when they build our bathroom- it’s not ...
K. Hovnanian® Homes responded:
Good morning! Thank you very much for providing feedback on your experience. We are sorry to hear that you were not pleased with some aspects of the process and we have sent your comments to the local team for their review. Have a good day!
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Below Average
- Kailyn W.
- Verified HomeBuyer
- June 02, 2020
- Arnold, MD
The homes are beautiful but there is not a great attention to detail. I don’t think buying a home should feel like is you v them but that was the overall feeling I had. Very limited knowledge of the builders contract on the sales side and sloppy craftsmanship inside. It feels as if there is very limited quality control on both ends.
K. Hovnanian® Homes responded:
Good morning! Thank you for providing feedback, your comments have been sent over to the local representatives for review.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 4
Buyer do your homework and be on top of EVERYTHING!!!
- Donald K.
- Verified HomeBuyer
- October 31, 2019
- Bel Air, MD
Salesman was horrible. Lied to us about many things and failed to offer us any options including lights. For the price we paid we expected a lot more out of the house. We moved in and the house has many flaws that still need to be fixed. The carelessness in building the house could have been dealt with if they took the time when building the house. We were told they focus on 3 houses at a time but that wasn't true.
K. Hovnanian® Homes responded:
Good morning Donald - thank you for providing feedback. We are sorry to hear that you were not happy with your sales consultant and that you are finding flaws that need to be corrected. We hope that things are soon repaired to your satisfaction. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along your concerns to the appropriate local representatives. Thank ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Fix it
- Gloria P.
- Verified HomeBuyer
- November 05, 2019
- Arnold, MD
I wish the name would match the quality or even the customer service provided for the warranty/ defective work.
K. Hovnanian® Homes responded:
Good morning Gloria - thank you for providing feedback on your recent experience. We are very sorry to hear that you are not pleased with the quality and customer service response you have received. If you would like to email us at customercare@khov.com with more information we can pass along to the appropriate local ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I can't believe I'm in this situation
- Brian V.
- Verified HomeBuyer
- October 03, 2019
- Bel Air, MD
The amount of hardship and struggle we have experienced can't be expressed.
K. Hovnanian® Homes responded:
Hi Brian - sorry that you are so unhappy with your homebuilding experience. If you continue to have issues, please email us at customercare@khov.com with details and we can pass along to the appropriate local representatives.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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