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- K. Hovnanian® Homes
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- Washington, VA

K. Hovnanian® Homes Reviews in Washington, VA
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What Washington Homeowners Have to Say About K. Hovnanian® Homes.
Read all 409 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Washington area. Washington homeowners have rated K. Hovnanian® Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Washington Area
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Customer Reviews
It was ok
- Kenneth B.
- Verified HomeBuyer
- January 24, 2023
- Fredericksburg, VA
It took 2 months longer to close that we anticipated.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Beautiful Home in Rural Area
- Aabram M.
- Verified HomeBuyer
- December 08, 2020
- Fredericksburg, VA
We are blessed to have purchased our new K. Hovnanian (Khov) home despite the obvious risks and challenges associated with the COVID-19 pandemic. There were positive changes made in the home buying process to ensure the safety and well-being of both the seller (Khov team) and the buyer. The overall experience with the sales and mortgage teams was incredible. They were knowledgeable, professional, and responsive, which bolstered our confidence in purchasing a home during a pandemic. Based on our experience, we recommend the involvement and synergy of leadership across all aspects (sales, ...
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
QA needs work.
- Alfred B.
- Verified HomeBuyer
- July 28, 2020
- Woodbridge, VA
Good experience overall, but somewhat major items were missed such as 2 ceiling fan rough-ins. Getting issues resolved after move in is slow.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Agron and Dalia.O
- Agron & Dalia O.
- Verified HomeBuyer
- May 03, 2023
- Fairfax, VA
Overall was a good experience. At our unit the the builder did not get high quality materials. All the doors are unpainted ,also some walls find unpainted.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Overall OK
- Bert C.
- Verified HomeBuyer
- October 10, 2022
- Triangle, VA
This is my 6th home. I have to say Richmond home builders gave me more value for the money. little things like larger entry doors, lights over every shower, trim around every window, blinds included with the purchase. more flexibility with requests. Everyone I worked with was professional and did the function they were assigned. I will say that Karie in the mortgage section spent some quality time with me and i appreciate her for that. The reason my overall rating is not top notch is all but one of the issues that were on the punch list from closing are still not completed. I have spend 6 ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
K. Hovnanian® Homes - The drywall finishing inside the house looks good…but on the
- Yan B.
- Verified HomeBuyer
- May 26, 2022
- Hedgesville, WV
The drywall finishing inside the house looks good…but on the garage it is the worst I have ever seen. It would be better to not do anything, like for me that I choose finish the garage would be way better.
Total Score 4
Quality 3
Trustworthiness 4
Value 2
Responsiveness 3
K. Hovnanian® Homes - Good buying experience with KHOV.
- Chris P.
- Verified HomeBuyer
- December 17, 2020
- Mount Airy, MD
Good buying experience with KHOV.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Disappointed
- Thien Pham & Joshua P.
- Verified HomeBuyer
- July 14, 2024
- Chantilly, VA
Less than 3 months moving into my new house, we have found a few issues. The newest one is a big crack on the ceiling above my living room. Another one is screw coming loose from a corner of my living room, and cabinets didn’t get glued in the first place.
K. Hovnanian® Homes responded:
Hi Thien, thank you for taking the time to leave a review. We've sent your message to local management and a member of our team will be reaching out to you to correct the items of concern. Thank you again for the review and we hope you have a great day!
Total Score 4
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Poor quality work. The workers didn't take pride in their work.
- Patrick & Sylvia B.
- Verified HomeBuyer
- January 16, 2024
- Glenn Dale, MD
For the price of the home. We expected the finished job to be of great quality, but it has not been. There have been one issue after another. The site manager Catricia has been great getting some things fixed, but this could have all been avoided if the workers took pride in their work. The loft floor is still a problem. The floor is noisy as if it is not in place. This is not acceptable for this type of house.
K. Hovnanian® Homes responded:
Hi Patrick, we've sent your message to local management and were informed that there were some issues regarding appliances in the home but has since been resolved. We are aware of the new service request that were submitted, and our associate is working to get those resolved as well. Thank for the feedback and we hope you enjoy your day. ...
Total Score 4
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Khov Buying experience
- Anonymous
- Verified HomeBuyer
- November 30, 2024
- Frederick, MD
The home is beautiful and the project manager is wonderful at Gambrill. However, the loan officer was horrible and made the process extremely difficult without purpose.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
New Condo
- David & Deana G.
- Verified HomeBuyer
- November 17, 2023
- Woodbridge, VA
We love our new condo. It is beautiful and comfortable. The people working with us during construction were friendly and helpful. The reason for the lower rating is for two reasons. First, the construction was delayed 10 months later than the timeline we were originally given, which cost us a huge amount to store all of our our household goods and to pay for temporary housing. Second, the floor had damage upon move in, leading me to believe it is a cheaper product.
K. Hovnanian® Homes responded:
Hi David, thank you for taking the time to leave a review. We do apologize if there were any inconveniences during your Khov experience. We are happy to hear that we were able to provide you with a home you love. We do appreciate you telling us about the good and bad during your experience with us as we're always looking for ways to improve. If you ever need any assistance, please feel free to contact local management as they are always happy to help. Thank you! ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
K. Hovnanian® Homes - After a number of unforeseen events we greatly appreciated the
- Lawrence S.
- Verified HomeBuyer
- December 08, 2019
- Ranson, WV
After a number of unforeseen events we greatly appreciated the quick response and professionalism extended to my wife and I by Karen, Tim and Dale
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Some Great, Some Terrible
- Christopher T.
- Verified HomeBuyer
- July 15, 2020
- Ranson, WV
Let me start off by saying the sales process in the beginning was fantastic. K. Hov had a fantastic sales representative that really took care of us and made us feel like part of the family. The whole process was great. We got to see our house every step of the way being built. They let us walk through whenever we wanted with very short notice. It was very transparent very the day we went to look at our dream house/lot. At the end of the process is when it became a real show. Our closing was delayed due to permitting issues with the city. We finally got to sign, almost a month after our ...
K. Hovnanian® Homes responded:
Morning Christopher - thank you for taking the time to provide feedback. We have sent your comments over to the local team for their review, have a good day!
Total Score 3
Quality 4
Trustworthiness 3
Value 5
Responsiveness 3
We wish we could have found an affordable single family home. Condo living is not for us.
- Anonymous
- Verified HomeBuyer
- July 05, 2024
- Woodbridge, VA
Be prepared to install all the ceiling fans and lighting. The only built in lighting is in the bathrooms n kitchen. The kitchen lighting would be great IFF there were multiple control swtches and circuits. There is only one circuit so all the lights come on. No separate switch for the island lightng. Under counter lighting works nicely as is on its own circuit. The porch deck is poorly thought out. Too small for normal deck chairs. Only enough room for one person. Flooring on deck is open plank and all the porches are vertically aligned so the drip upon each other. Many windows ...
K. Hovnanian® Homes responded:
Hi, thank you for taking the time out to provide us with your feedback we really appreciate any feedback we receive. We understand that condo living may not be for everyone, but if there's anything we can do to better shape your experience please feel free to reach out to local management or contact us at onlinereviews@khov.com and we'll do what we can to assist you. Thank you again for the review and we hope you have a great day! ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
New condo
- Kenneth & Debra G.
- Verified HomeBuyer
- November 08, 2023
- Woodbridge, VA
Good responsiveness to taking care of things once we moved in but excessive delay in completing condo (10 months) and lack of information along the way created an overall poor experience.
K. Hovnanian® Homes responded:
Hi Kenneth, thank you for the feedback. We're happy to hear that our associates have been accommodating your needs in a timely manner. We do apologize if there was any miscommunication during your buying process we strive to be as transparent as possible when it comes to information about the homes. We do appreciate you telling us about the good and bad during your experience with us as we're always looking for ways to improve. Thank you again for your review and we hope you have a great day. ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Good Floor plan, some issues could be better
- Brent C.
- Verified HomeBuyer
- October 25, 2022
- Fredericksburg, VA
Several issues we are not very happy with: - Windows, while having issues with the locks we were told if you leave the windows open for several hours you might have problems with the plastic locks. They will shift and get out of shape. We have lots of windows and in good weather we like to have them open. Never had this issue with good quality windows in any of my homes. So we have windows that we can look out of, but if you open them don’t expect the locks to work! Maybe you need to find a different supplier. -We have a home on the river, what we were told we could do by the river ...
K. Hovnanian® Homes responded:
Hi Brent, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - The sale representative (Joey) was really nice and responsive
- Anonymous
- Verified HomeBuyer
- May 10, 2022
- Fairfax, VA
The sale representative (Joey) was really nice and responsive to our questions and request. Most of the construction managers (Matthew and Ricardo) were nice, addressed our concerns quickly and in timely manner. The whole home buying experience with KHOV was acceptable. Many times, there are lack of communication between the construction and the rest of the team which left us frustrated at the settlement because of the delays.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
K. Hovnanian® Homes - Overall an ok process.
- Tristan N.
- Verified HomeBuyer
- February 19, 2022
- Fairfax, VA
Overall an ok process. The initial paperwork for the condos was an alright process, but the price jumped up $5k at last second before we committed to buying. This was due to someone else buying a condo in the unit before we signed. During the home décor phase, the specialist was really nice and gave us a ton of useful suggestions on what to include in the new home. However, there were some selections I believe that should have come standard with the home rather than an upgrade since it was marketed as a "Luxury home". For example, you will get a garage door but a garage door opener + ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Friendly Supportive Team but Lacking in Quality Control
- Bryan G.
- Verified HomeBuyer
- January 26, 2022
- Fairfax, VA
The buying process with K.Hovnanian was straightforward. The Sales Team was attentive throughout the entire process and the Design Team followed through with all our desired options. We received weekly updates during each build phase. The Build Team was able to address a majority of the home's cosmetic punch-out list. They gave a thorough walkthrough of the home's systems and provided tips for us down the line for home maintenance. Things began to stumble towards the tail end of the transaction. A lack of communication between The K.Hov Teams caused confusion during site visits. The Home ...
K. Hovnanian® Homes responded:
Good morning Bryan - thanks for providing feedback, we are sorry to see that you have some quality concerns and will be sending your comments to the appropriate local reps for follow up.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Home in WV
- Tyler B.
- Verified HomeBuyer
- August 18, 2020
- Ranson, WV
The process was pretty smooth throughout. The builders themselves did a wonderful job. The home is absolutely gorgeous and I love it. The liaison/realtor was excellent. She did a fantastic job throughout the entire process. She was incredible with communication and keeping us up to date. Any company should be proud to have her. Now the issue is there was a grading issue that the company had with the city, and the VP of construction failed to inform his team of. The builders and everyone else on the typical level you would meet with had no idea of the issue, and they all said we ...
Total Score 3
Quality 5
Trustworthiness 2
Value 5
Responsiveness 2
Would not recommend
- Renu S.
- Verified HomeBuyer
- March 31, 2020
- Chantilly, VA
The lady showing the house (Beth) - terrible experience with her. Sorry to say not trustworthy. Good experience with Robert - site manager.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
K. Hovnanian® Homes - Pricey, pushy sales people, but great overall product in the
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Woodbridge, VA
Pricey, pushy sales people, but great overall product in the end.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Vanessa
- Vanessa W.
- Verified HomeBuyer
- January 23, 2025
- Woodbridge, VA
I am pleased with my condo but struggling getting used to that kind of living. My sales person was not in the right job but the fiance people were great and the warranty guy is very helpful. I would only caution to asking detailed questions for complete understanding of expectations. Finishes in condo are standard.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Good home with few additional improvements needed
- Chaitanya & Aruna B.
- Verified HomeBuyer
- October 09, 2024
- Aldie, VA
The team was helpful during the early stages, and communication was generally prompt. However, there were some concerns regarding the finish and detailing in certain areas, particularly in the bathrooms. The quality of work and the bathroom floor plans and options did not meet my expectations, with some of the detailing appearing inaccurate or incomplete. Additionally, even though we signed the agreement knowing the plan and options, the paid amount does not seem to match the options provided. After adding $100K in upgrades, the house still doesn’t reflect the luxury look we were aiming for. ...
K. Hovnanian® Homes responded:
Hi Chaitanya, thank you for your feedback. We strive on improving and there were a couple of things that were done to ensure that the quality of the homes was up to par. We have spent extra time to provide extra finish work upfront to ensure a high-quality finish and we have offered an extra 30 day touch up so that we aren’t making these buyers wait until the 11th month for minor settlement repairs. Also, just last month, approved an increase in the landscaping budget to double the size of all plant materials and add some additional plantings. We appreciate your feedback and we hope you have a great day. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
The updates was not great
- Anonymous
- Verified HomeBuyer
- December 07, 2023
- Hedgesville, WV
Jeff was great in helping us out and go the extra mile but the rest of it was a right . We were told one thing but ten it was something else . . But the whole thing was very good
K. Hovnanian® Homes responded:
Hi, thank you for the feedback! We're glad Jeff was able to provide you with a positive experience and we're happy to hear that in the end you had an overall good experience. Thank you again for the feedback and we hope you have a great weekend.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
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