K. Hovnanian® Homes Reviews in Washington, MD

Please do not trust the salesman and the sales management, the are Very and truthful people.

The practices are unethical. I regret purchasing my home with K. Hovnanian. This was the worst experience.

The house was finished 2 months late and even after 2 walkthroughs with requests made for fixes we still managed to find 2 pages of things wrong with the house before we moved in. After moving in we have continued to find issues including nails sticking out of carpeting and the dryer not being hooked up properly. Overall a terrible experience.

Worst quality of workmanship and after-purchase service

My husband and I will never recommend Khov to anyone based on our experience. We do not believe the KHov sales team was forthright with information leading up to closing. The KHov sales team were also completely unavailable on the day of closing with the exception of the onsite construction manager who processed our final walkthrough. We ran into construction issues during our final walkthrough and could not get through to anyone to discuss next steps or delaying closing until the issues were resolved. This put us in a position of having to decide whether to be in default or go to closing with a blemished home with zero input on next steps from KHov. As for build quality, there were numerous issues with the vinyl flooring on the first two levels including excessive bubbling, scratches and large gouges bad enough you could see the subfloor. We were told the problems were related to the material, that they were having issues with multiple properties and that KHov management was working on a solution. We were also assured the issues would be resolved before closing. When we inquired about exactly how they would be resolved and expressed our concerns over large scale patching we were not provided a clear response. On our final walkthrough we discovered the repairs were also done poorly with more bubbling, blemishes in multiple places and multiple new areas with debris under the vinyl resulting in visible sharp bulges in the flooring that were not there on the initial walkthrough. KHov worked with the flooring subcontractor to come in and fix the new flooring issues after closing but we were never told what the subcontractor did to fix the flooring issues even after multiple emails requesting more information. Overall, this was not a smooth or pleasurable process and it seemed like their only concern was making sure we got to closing before the end of the sales month. ... More

I have built many homes in the past and this by far has been the worst experience. Everything was blamed on COVID even though the real truth was that they have poor communication, no direction, lie a lot and their own employees keep quitting.

Do not use their finance company. Quality of workmanship is terrible. Every door frame is in new home is damaged or chipped. Paint job for the whole house is the cheapest and worst out of the 4 houses we have owned. Multiple spots on the walls that were damaged were just painted over. To many issues to even list. The only reason they get one star is because of the kitchen. Best part of our new home. Over all I would recommend to look somewhere else if your looking for a new home.