K. Hovnanian® Homes Reviews in Essex County, NJ

Overall, Great experience. Met all my expectations. Very responsive to issues.

The sales staff were very helpful and informative during the building process. They advised us as to the construction progress of our home. The construction manager was also informative and responded promptly to any questions and performed any “touch ups” in a timely manner.

We couldn’t be more happy with our new home. Anthony and Michele helped us every step along the way.

Jimmy has been great.

Loved the sales process and the thoroughness of the sales team and the after sales service and support offered post the sales! So far we don't have complaints and are extremely happy with the support we are receiving from the staff - construction staff, maintenance staff! Would recommend friends to purchase here due to the location and our experience!

Our experience purchasing a KHov townhome was exceptional. We found the sales staff super knowledgeable and readily available to answer questions even after we moved in! The home is well built, great design and very comfortable living. The project manager for our unit was exceptionally responsive and available. We cannot say enough good things about him. We would highly recommend KHov to family and friends!!! And in fact we have done so!

Excellent overall

Our sales agent and the workman supervisor/follow up were great! Always there to help. Little disappointed in the issue of the ability to have a natural gas BBQ installed where we wanted. We were misinformed and did not get the correct answer until a week before closing.

Excellent sales and delivery experience though the finishing touches took time to get right. Terrible experience with first choice.

Sales agent was superb to work with. Smooth transactions from down payment to closing. Interior finished product needs work. Clearly done quickly in order to move to next home. Under warranty so has to be fixed. Just would have been nice to have it done right to begin with.

My wife and I just recently moved into a beautiful new townhouse in the new Hilltop community in Cedar Grove, NJ. We love the layout, space, and location of our new home. Our only complaint would be with some of the quality of work. It seems the pandemic may have forced Khov to cut some costs, and our townhouse quality suffered a bit. There seem to be a bunch of small things wrong, that you would believe wouldn't have passed quality control in the past. For instance, our optional luxury soaking tub leaked the very first time my wife used it, causing leaking through the ceiling on the floor below. That is something that should have been more thoroughly inspected in a brand new luxury townhouse. There is also grouting work between tiles that is already coming up, or was missing in the first place. ... More

the house buying process was very smooth. The responses and feedback from the KHOV team was very satisfactory.

The home is built in a hurry. It is great to be on time, but some details can be improved.

some of the work is just thrown together. It a production not done with care.

Though there were some problems at move in, I love my new house. Unfortunately, there was a gas issue at closing. I called in a ticket, and the plumber came but was not able to find it. A month later I still smelled gas. A different plumber came who found the leak and replaced the piece that was defective. I'm glad the problem was solved, but disappointed the first visit did not resolve the problem.

Even though we did not move to the new home: *our sink has RUST on it and its has to be fixed or changed. They said it will be fixed. I wanted to be documented that if after being fixed the sink still started rusting, IT HAS TO BE CHANGED. *as a result of rain, our basement got wet and had some water. it is very very bad to move to a house which damaged by rain water. *The sump pump was not draining. This problem has been fixed. *The air filter for air condition system was so bad and it was black even though no one used it yet. They put the used and damage one in there!!. This problem has been fixed. ... More

The overall experience is fine but there is a major issue with the noise and frequency of sump pump. The quality assurance needs to be enhanced. The location is great with nearby bus and trains stations with direct trains/buses going to New York. Great access to shopping areas and parks.

The sales process was rushed with many material information provided seemingly on an ad-hoc basis instead of thoroughly explained at the outset. Materials used for the construction feel cheap, especially the upgraded kitchen that comes at a material premium, and the stairs and the bathrooms, which are visibly deteriorating only a few weeks after moving-in. The main issue for us is the quality of the finishes. Despite the best effort of the builder's team, it remains below par. Responsiveness to issue, honesty and willingness to assist from the builder's team has been outstanding. Although it is early stage, we got the feeling that we won't get the same level of service going forward. ... More

My overall homebuying experience was not the best with Khov. We have purchased many homes before in the past and have not come across a process as difficult than this. No accommodations were made for me and my family while closing, most of our requests to tweak something in the house were denied, and the khov lending agents didn’t communicate with each other, in turn they ended up duplicating efforts when seeking information from us. Over all the realtor working as the khov middle man between buyer and seller was great, he tried to make our requests happen but it seemed to be out of his control. After speaking with our neighbors and other buyers, it was kind of disappointing to learn that those set of rules/policies were different for everyone. The responsiveness from the electrification/builder/sales rep after we moved in has been good for questions and concerns so I would give this portion a much higher rating but overall I think the whole process could’ve been better. ... More

The whole buying experience through sales process through underwriting process along with final move-in state of craftsmanship of property is worst we have experienced. When we finally moved into new house, the craftsmanship of paint, cleaning, and high traffic area was neglected. This required us to continue chase construction management to improve quality of work. The white glove service for new home ownership was non-existent for luxury developer such as K Hovnanian as promised during initial Sales Process. This was one of our worst experience at buying new construction, which we still continue to face with getting things corrected as mentioned above. ... More

We put a deposit down on our hosue 6 months before it was built as soon as it was listed for sale. The intial incentive to buy was 15k, the first day we arrived, there where no Clairmont's available and we where told we would be notified when they would be ready. 3 days later we got the call and we put down the deposit right away, only to find out the 15k dropped to 10k and even though we where there with check book in hand 3 days prior and they didn't have the unit available that was posted online, they didn't honor the original incentive. Through out the process, they are no lists to tell you what is included in the standard price and what is an add on. Some items have signs but not all things. There where multiple things that were told to my wife and I that were included and then later told were not included and where extras including frameless shower doors in the farm house package and painted trim that was different that what is the actual color you get. We joined the face book page for the community and where terrified to read everyone's horror stories. We knew they were behind schedule because of covid and rushed through the build and lots of issues are coming up. We were forced to close even though our drive way is not paved, our street is not paved, there is no grass or landscaping. There have been a ton of minor issues and virtually impossible to get anyone to return a phone call let alone follow up with an issue. We were also assured that no construction vehicles would be allowed through the neighborhood and almost every morning we are woken up by tractors and giant machines that drive right down our street hauling dirt. It coves the streets and gets your car and shoes covered in mud. Our carpets are not installed properly, our stairs are not installed properly and make crazy creeks and cracks and our floors on the main level are so slanted that a ball rolls the second you put in on the floor. Fire place is uneven and unlevel. No water pressure in any of the showers. Garage and front entrance way was never cleaned before turn over and we were left to clean everything our selves. There is a hole in our front steps. Screens keep fall out of the windows. The electrical outlets keep tripping in the kitchen when you plug in a coffee maker or phone charger. Have to keep going to basement to reset the circuit breaker. Bottom line is the house is beautiful on line, and staged. However the I feel that the work was rushed and things were done cheaply and quickly. For 800K , the house should be in better condition and the level of follow up from K hov needs to get fixed. The entire community is talking about how they feel like the got the wool pulled over there eyes. ... More