K. Hovnanian® Homes Reviews in Cleveland, OH

The excellent and quick service from everyone, but especially from Jeremy the project manager was to another level I really appreciate the way he took care of us, thanks again.

First we bought the home as we were moving from different state to Ohio and did video walk through and of course the faults of the home were not shown or discussed! Second when I inquired about why there was no deck on the back of the house I was told “we don’t build decks you will have to subcontract that out” However when I arrived to the community I seen decks built on other homes and they’re all exactly the same and clearly built by KHOV and when I inquired why we were not offered that I was told, “ we don’t build them on Spec homes “ if we did it for you you could not move In until January. It does NOT take 5 months to build a deck.! The center island in kitchen shakes as well as Mitch floor due to structural design flaw with no I beam. Also our lawn is not a lawn by any standards and has many wholes and zero good soil and old fill/clay dirt. There are many more issues and I am deciding on course of action to take. ... More

From start to finish communication was excellent. They work as a team and it shows very well. If we ever move again (hopefully never again) we will be reaching out to Khov and use them again!

We purchased our home approximately 6 weeks ago, and we are still struggling to address issues that were noted during walkthroughs months in advance of the home sale. The responsiveness of the team has been slow, and has led to significant frustrations during an already stressful moving period. Each individual that we've worked with has been pleasant and understanding, but the team as a whole has been a bit of a let-down.

The team overall was very helpful throughout the home buying process. Brandon Rolko was very upfront & down to earth while advising us and Bob & Kayla did a stellar job communicating throughout the build process and addressing concerns. There were some minor issues such as door framing that did not get fully resolved but overall we were very happy. Wish we would have known more about options communicated upfront, but we came in with an initially lower budget than we settled on. It was not clear to us that we had design room visit ability which would have been nice. The home build was much faster than expected and we had a good experience getting graded. We were lucky to settle on a home of our price in the current market, but did find it a bit expensive. Great team overall, could have used a bit more cross communication but was glad to be involved in the process with them all! ... More

Very informative and involved during the building process. Answered all of our concerns in a timely manner.

This is my second time building with KHOV. I highly recommend building with them - 10++. Everyone was great from Brandon to Bob & Kayla. If you want a quality built home, you can trust them. I would build with them again! They responded always quickly and professionally. I love my new home!

I first want to say that our sales person Melissa is absolutely amazing and an asset to your company. When we had trouble reaching our construction managers, she was able to get them to respond. Up until the point that we got our keys, it was an amazing work relationship. Once we received the keys, things did not go so smooth. The communication was not very good. When we had problems, Melissa would be our go to, but it shouldn't be that way. Of the construction managers, Jeremy was the best with communication. All I need is a text, email, or phone call that says they are working on this or that. Don't get me wrong, we are very happy with the house. We have found ourselves doing a lot of work outside at the end we didn't expect. Yes, we have the keys, we own our home, but due to the poor communication we have more to do. It would be my suggestion that people not accept the house until all work is completed. Again, overall, we are happy with the construction of our house! It is well built. I went nearly every day to watch the progress. They appear to have followed the code and did a good job with construction. Melissa is an amazing person and we are happy we were able to work with her. Thank you for this opportunity to review the process. ... More

We're very happy with our home however there are some issues that shouldn't exist in a brand new house... some of the painting was never finished. the garage it was rough patched and never finished it should be finish patched and atleast ready for paint. They told us 2 weeks ago the front porch would be finish and were still waiting on that. The final grade isn't done and we have standing water on the back and sides of our foundation. All of these issues should have been addressed immediately for the amount of money spent on a new construction home. When we Raise concern over the issues it is as if it is no big deal but it is a big deal and we are beginning to be come frustrated hope someone takes care of these things immediately ... More

From the very moment we were greeted at the model home by sales rep Brandon we received top notch service, I really can't say enough about how friendly he was and how knowledgeable he was about home options. He answered all of our questions and referred us to a lender who also provided exceptional service and responded quickly to all of our questions. We then met with Bob and Kayla the construction Managers. They were very personable and really wanted to make sure to build us a quality house. They always kept their word about fixing something that we noticed during the build. They really made the whole process a fun and enjoyable experience. I would highly recommend using that team if you build with K.Hov. ... More

The whole process was stressful but it is over now.

Overall I'm happy the way how it turned out. there's some minor issues but the person is responsive to address the issue.

Good experience overall. Sales reps were great. Detailed and open about the process. Seems like quality build and materials so far. Construction folks are good to deal with as well. Managed supply shortages remarkably well.

The cool thing about the building process was the weekly update and the fact that you could Go look at the house thru out the building process to see the house form

It was great experience from beginning to end. It would have been nice to include a few more items in the standard pricing.

Very nice and always let you know the progress of your homes

Communication with the client is excellent. They do the work on time and even ahead of time. There are only minor shortcomings about the construction work.

For this to be our first home buying experience , K Hov made everything very easy . I do believe that some base options could be upgraded to be “base” such as paint.

Sales and construction went very well and we are pleased with our decision to build with KHov

Had a fantastic experience with Monica and our Build team (led by Bob and Kayla). Our home was finished incredibly quickly and the quality of the home blew our inspectors mind. Cannot say enough good things about our experience with KHov

Building with K Hov has been a pleasure! From sales all the way to management. Marleen was amazing and got us into exactly what we wanted. Keith was spectacular! Working with him from day 1 to finish he did a perfect job. Explained every step to us and updated us with weekly updates. 5 stars ⭐️

Keith and Adam did a great job building our home. The things we were dissatisfied with was the variety of selections available to us and the explanation of structural add-ons.

Contractors did minimum work to get the job done. The designs are nice. Be over the top on checking in on your house. Even after you are things will still not be done correctly. Communication will not be great either.

From the moment that we signed the papers to the day we moved in, everything went smoothly and according to schedule. Jeremy was great and kept us informed of the progress. The house is beautiful! We love everything about it and are so happy that we made the decision to build with K Hov!

The builders and team working in Cornerstone Farms were excellent. We had toured many other developments and from the initial home tour did not feel welcomed. This development had amazing representatives from sales, to design, and construction which led us to our decision to build with KHOV in Cornerstone! Adam was our lot manager and was phenomenal. He was always available to answer questions, responded very quickly, provided weekly construction updates, and made sure to stop by any time he seen us visiting the property. Construction was completed in great timing, the home is beautiful, and meets all the needs of our family of 5! Very pleased! ... More