K. Hovnanian® Homes Reviews in Cleveland, OH

Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes!

Horrible quality of workmanship and cheap products put on home

We moved in for 4 months ago. Only last week did they pour the porch and driveway. We do not have sidewalks yet and the yard is still a mud pit. Making home buyers wait for these items that we mortgaged 4 months ago is a poor business practice. A baseboard installed has a gap meaning it doesn't meet the wall, there is a gap. There are other similar small issues that show rushed or incorrect work.

We purchased our home approximately 6 weeks ago, and we are still struggling to address issues that were noted during walkthroughs months in advance of the home sale. The responsiveness of the team has been slow, and has led to significant frustrations during an already stressful moving period. Each individual that we've worked with has been pleasant and understanding, but the team as a whole has been a bit of a let-down.

In the beginning there was a lot of support. Once the contract was signed and the home building was moving along that changed. I was being put in the middle between the home builder, construction manager and finance company. I had one person tell me to get with the other and there was a serious lack of communication. It was not a pleasant experience. Also when I moved into the home, the floors were still very dirty and had sticky residue on the floors from the adhesive used to lay the floor. The basement had water backed up prior to me moving in and now the floor in the basement is still extremely direct and I cannot get the crud from the flooding off the floor. My yard grade was absolutely horrid and I had to deal with the inspector coming out to the house 3-4 times because the builder was not responsive to the request of the grating being corrected. The house still has the black driveway barriers there as I could not lift out of my yard as it’s too heavy. The backyard still has debris which is a safety hazard. ... More

Whenever there is something wrong that they need to fix they do not fix it. You get blown off every time and get the run around.

Very cheap materials used. Final grading has debris that is left behind from construction including slate rock; yard is unusable unless you have an extra $10k to put into your yard so you can grow grass. Warranty department seems to take complaints personal; the main person seems to be more administrative than knowledgeable on home repairs/issues. There’s no communication on when things will be done and if they give you a date, they don’t follow it at all. There seems to be no leadership and no inspections after each trade. Spend your money elsewhere!

Contractors did minimum work to get the job done. The designs are nice. Be over the top on checking in on your house. Even after you are things will still not be done correctly. Communication will not be great either.

Review every detail before signing. We thought we were getting 2 basement windows. Had 1 standard and 1 egress. Removed egress before submitting since we are not putting bedroom in basement and thought we were getting at least 2 standards. Upon receiving blueprint, only 1 window and had to call sales to ask where the basement windows were located on blueprints. Sales said only 1 and we could not add any further windows as it was past 5 days. Model shows master shower in one location, when receiving blue print, the shower was behind the door to enter the bathroom and the doors swing into each other and sales/cad would not change. They said these were final blueprints although they were the first and only set of blueprints we received and they would not correct them. These items were not our doing but we were stuck. This was a disappointment not getting what we wanted and what we assumed we were getting. Upgraded to maple cabinets, however, cabinets installed are particle board and laminate covering maple. All cabinets need replaced as they are chipped, broken and peeling before we moved in; very cheap quality. The carpenters used giant oversized nails around all door trim, looks terrible as even with fill/paint can see giant holes. All corners of baseboards are jagged not cut correctly. They tried to caulk them and made it worst. Very poor quality of entire home. Paid for tv pre-wire and requested to contractor and design center that it be placed on right of fireplace and it was installed incorrectly on the left and contractor did not communicate to tech that we paid for electronic box in basement; we waited about 3 weeks after move in to have it installed. Per blueprint, outlet in entryway, but is missing. Punch list was not done when we moved in and still waiting a month later. Damaged materials were used as baseboards, door frames, porch materials with gouges and construction attempted to patch them instead of replacing with undamaged. small things are normal, but the kitchen cabinets are a huge issue, did not get what we paid for and most need replaced. Design center needs to inform customers they are not getting solid wood cabinets even if you upgrade. Only good thing is the sales lady is kind and patient, construction manager came over to fix handrailing and screw somethings in after we moved in, and warranty department responded quickly. People are nice but quality and communication not so great. ... More

I would just like my back yard fixed. Back yard need properly graded

A lot of things were told to me that were not correct! A lot of offers and other information was left out.

Terrible experience. Would not recommend.

K hovnanian rejected my first attempt. I explained at length why They are easily the worst company I’ve ever encountered.

Workmanship on all interior areas is exceedingly poor (fit & finish, molding for both floor & door trim, painting, lighting, cabinetry). All construction work felt rushed with inexperienced or incompetent trades in all areas. After this experience, would not recommend K Hovnanian for new home construction in any manner.

What a joke. Watch out they lie to you. Felt like I was buying a car anytime I talked to my salesman. Everything seems cheap in the house (although it does look nice). We had water in our basement 4 times. I think my wife cried once a week. Feel like the happy experience of buying a new home was robbed from us.