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- K. Hovnanian® Homes
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- Cleveland, OH
K. Hovnanian® Homes Reviews in Cleveland, OH
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What Cleveland Homeowners Have to Say About K. Hovnanian® Homes.
Read all 178 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Cleveland area. Cleveland homeowners have rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Cleveland Area
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Customer Reviews
New home purchase
- Debra B.
- Verified HomeBuyer
- October 09, 2020
- North Ridgeville, OH
This is a production builder. The emphasis is creating a stream-lines process to build a home in the fastest time possible. That is a good thing, just know that the selections are extremely limited and once you have made your selections, there is no turning back.For the most part, employees were helpful and easy to work with. When adjustments and remediation were needed on the house, they were completed in a timely manner.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Asbury Pointe
- Anonymous
- Verified HomeBuyer
- August 05, 2020
- Painesville, OH
Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
A few issues
- Ian S.
- Verified HomeBuyer
- October 22, 2019
- Olmsted Township, OH
Overall, we are satisfied with our new house. However, I feel that our concerns were not heard throughout the building process. Once our house was complete, there were multiple issues that still have not been fixed because we were passed on to the service department. It feels that as soon as we signed the final documents, the customer service went away.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Sales person awesome
- Anonymous
- Verified HomeBuyer
- August 15, 2023
- Amherst, OH
Sales person was awesome. Warranty dept. Has been nothing but broken promise after broken promise. Not one item on a long list has really been addressed yet. After they receive the check, they forget about the new homeowner. It has been very frustrating to say the least, nothing like what was promised.
K. Hovnanian® Homes responded:
Hi, thanks for the feedback we appreciate you taking the time out to provide us with your thoughts. We are aware that an associate has recently reach out to you about your items and were informed that everything was signed off as "completed" by the homeowner. We want to thank you again for your feedback and we hope you have a great day. ...
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
K. Hovnanian® Homes - This process started out great.
- Alec S.
- Verified HomeBuyer
- November 10, 2021
- Lorain, OH
This process started out great. It was quick and painless. As we got into the build things started to go wrong time after time. Things such as our basement flooding 2 separate times due to errors made by the contractors. For us to then move in and still have a thick layer of mud/dust from the mud all over our basement. We had to fight to have the concrete replaced for our driveway because it was so rippled it would have been destroyed in a few short years. We had cracks on our step for our porch, which were still not fixed properly. We reached out to our building manager for a few simple ...
K. Hovnanian® Homes responded:
Good morning Alec - thank you for taking the time to provide feedback on your recent experience. We are sorry to hear that you are are waiting on some repairs to be completed and will send your comments to local management for review. Have a good day!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
3 months in, jury's still out
- James B.
- Verified HomeBuyer
- March 25, 2024
- Olmsted Falls, OH
House was delayed 3 weeks, which was an issue for multiple reasons. 1) Almost no communication from the construction manager, and sales agent who promised us we would be taken care of since we were moving from out of state; 2) because of the delay, since we were moving from out of state we had to find lodging during the interim since we timed our previous home sale to the promised delivery date; and 3) previous house closed the Wed after Thanksgiving and the so called "Gold Key" turnover was on 21 Dec. As you can imagine there was not much time for a thorough inspection (not that it appeared ...
K. Hovnanian® Homes responded:
Hi James, thank you for taking the time out to share your thoughts with us we appreciate your feedback. We've sent your message to local management and was informed that the construction manager you initially worked with is no longer with the company. The delay in your home came from the drafting process and a holiday further delayed municipality. Our team did send out a letter stating the new closing date and since closing there has been 4 service requests submitted which all have been completed. We do apologize if we caused you any inconvenience and we hope to turn you experience around. Thank you again and we hope you have a great day! ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Kelly
- Kelly Z.
- Verified HomeBuyer
- June 06, 2024
- Elyria, OH
We do like our new home but unfortunately there is zero response to issues. I would expect some issues but a timely response would go a long way. A brick fell off the house several weeks ago and it’s still sitting there. We moved in on March 1st and still do not have a graded yard or any communication as to why newer homes around us have been graded/seeded and ours is still dirt. Everyone has garage door hardware but not us. Some not exterior painting was completely missed and left untouched. That’s not a huge deal but it’s adding to our irritation. I would recommend NOT closing until ...
K. Hovnanian® Homes responded:
Hi Kelly, thank you taking the time to express your concerns. We've reached out to our local team and was informed that the brick was fixed, and the garage door hardware was installed. The landscaping is currently being installed but was recently halted by rain. Members of our team have been in contact with you throughout this process. Thank you for your patience and we do apologize for inconveniences that may have occurred during your stay so far. We look forward to working with you and we hope you have a great day! ...
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Say NO to KHov
- Charles S.
- Verified HomeBuyer
- August 17, 2023
- Elyria, OH
Lies, shady tactics, and false promises. Offer ZERO options, no follow through, once you sign you are immediately forgotten about. Will never recommend KHov nor will I ever build with KHov again
K. Hovnanian® Homes responded:
Hi Charles, thank you for taking the time to address your concerns. We've reached out to local management and were informed that our team has tried to reach out to you about your concerns to no avail. We are aware that the home purchased was a nearly completed QMI home in which we do not offer many options that late in the process. We do apologize if this was communicated with you clearly and we hope to speak with you soon. ...
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Sub- Standard
- Tiffany S.
- Verified HomeBuyer
- October 10, 2022
- Elyria, OH
First we bought the home as we were moving from different state to Ohio and did video walk through and of course the faults of the home were not shown or discussed! Second when I inquired about why there was no deck on the back of the house I was told “we don’t build decks you will have to subcontract that out” However when I arrived to the community I seen decks built on other homes and they’re all exactly the same and clearly built by KHOV and when I inquired why we were not offered that I was told, “ we don’t build them on Spec homes “ if we did it for you you could not move In until ...
K. Hovnanian® Homes responded:
Hi Tiffany, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
K. Hovnanian® Homes - The framers were fantastic.
- Steven D.
- Verified HomeBuyer
- September 28, 2021
- Lorain, OH
The framers were fantastic. Most of the contractors are garbage. When we moved into our home we found we had a water pressure issue after new lawn install builder blames city city blames builder still no fix. Many small drywall issues never fixed. And still missing light fixtures in the home a month after closing.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointing management
- Cory P.
- Verified HomeBuyer
- April 14, 2020
- Painesville, OH
Our project managers made this a negative experience. Issues came up and it took longer than expected for them to be resolved. It was clear that nobody checked the work before our walk through because we had to point out major and minor issues, I thought that was there job and we were supposed to walk through to make sure everything looked good. One major issue is our garage door wouldn’t shut all the way and did not open or close properly and this was brushed off that it was fine. We weren’t able to use the hand rail on the stairs without it giving us splinters it was so rough. The stone on ...
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Not goo
- Anonymous
- Verified HomeBuyer
- August 17, 2024
- Perry, OH
Horrible quality of workmanship and cheap products put on home
K. Hovnanian® Homes responded:
Hi, thank you for your feedback. We've sent your message to local management and will respond when further information is received. Until then, feel free to reach out to us at onlinereviews@khov.com and we'll try our best to assist you with any concerns you're having. Thank you again for the feedback and we look forward to assisting you. ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
K. Hovnanian® Homes - We purchased our home approximately 6 weeks ago, and we are still
- David C.
- Verified HomeBuyer
- August 23, 2022
- North Ridgeville, OH
We purchased our home approximately 6 weeks ago, and we are still struggling to address issues that were noted during walkthroughs months in advance of the home sale. The responsiveness of the team has been slow, and has led to significant frustrations during an already stressful moving period. Each individual that we've worked with has been pleasant and understanding, but the team as a whole has been a bit of a let-down.
K. Hovnanian® Homes responded:
Hi David, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
K. Hovnanian® Homes - In the beginning there was a lot of support.
- Margarita N.
- Verified HomeBuyer
- January 05, 2021
- Lorain, OH
In the beginning there was a lot of support. Once the contract was signed and the home building was moving along that changed. I was being put in the middle between the home builder, construction manager and finance company. I had one person tell me to get with the other and there was a serious lack of communication. It was not a pleasant experience. Also when I moved into the home, the floors were still very dirty and had sticky residue on the floors from the adhesive used to lay the floor. The basement had water backed up prior to me moving in and now the floor in the basement is still ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
No Help
- Kaleigh S.
- Verified HomeBuyer
- September 25, 2024
- Elyria, OH
Whenever there is something wrong that they need to fix they do not fix it. You get blown off every time and get the run around.
K. Hovnanian® Homes responded:
Hi Kaleigh, thank you for sharing your thoughts with us. We've taken a look at your service history and saw that there were only 2 issues that were reported to us. An air conditioning malfunction which was taken care of by our HOS and a siding request which is scheduled to be replaced today. If you're having any other concerns, please feel free to reach out to local management and they will gladly assist you. Thank you again and we hope you have a great day. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Back yard not happy
- Jared G.
- Verified HomeBuyer
- September 02, 2021
- Lorain, OH
I would just like my back yard fixed. Back yard need properly graded
K. Hovnanian® Homes responded:
Hi Jared - thank you for providing feedback, we are sorry to hear that you are not happy with your back yard and will be sending your comments to the appropriate local reps for review. Have a good day!
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
The lack of 3 way switches. Cold air pouring in through the windows. Feeling the nail strips wherever there is carpet.
- Douglas M.
- Verified HomeBuyer
- January 13, 2022
- Lorain, OH
Contractors did minimum work to get the job done. The designs are nice. Be over the top on checking in on your house. Even after you are things will still not be done correctly. Communication will not be great either.
K. Hovnanian® Homes responded:
Hi Douglas - sorry to hear that you had some issues with your new home. We will send your feedback to the appropriate local reps for follow up. Have a good day!
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
K. Hovnanian® Homes - Review every detail before signing.
- Anonymous
- Verified HomeBuyer
- September 14, 2021
- North Ridgeville, OH
Review every detail before signing. We thought we were getting 2 basement windows. Had 1 standard and 1 egress. Removed egress before submitting since we are not putting bedroom in basement and thought we were getting at least 2 standards. Upon receiving blueprint, only 1 window and had to call sales to ask where the basement windows were located on blueprints. Sales said only 1 and we could not add any further windows as it was past 5 days. Model shows master shower in one location, when receiving blue print, the shower was behind the door to enter the bathroom and the doors swing into each ...
K. Hovnanian® Homes responded:
Good morning! Thanks for providing feedback on your experience at Waterside Place. We are sorry to see that you're having some quality issues and are going to send your comments to the local team for follow up. Have a good day!
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lot 70
- Jocelyn S.
- Verified HomeBuyer
- December 11, 2019
- Olmsted Township, OH
Sales was amazing!! Design was great!!! Everything after that was awful. No one was on the same page, responsiveness was not timely at all nor was the care of the customer...who is funding the whole project! There was no way the customer could make any changes but if the builder made a change there was no communication regarding it to the customer. Builder was more loyal to contractors who had an extremely low level skill than they were for the customer.
K. Hovnanian® Homes responded:
Hi Jocelyn - thank you for taking the time to leave feedback on your experience. Sorry that you had some issues with the responsiveness of your local team. If you continue to have any issues or need further assistance please feel free to contact us at ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Go elsewhere!!
- Anonymous
- Verified HomeBuyer
- July 13, 2024
- Perry, OH
Very cheap materials used. Final grading has debris that is left behind from construction including slate rock; yard is unusable unless you have an extra $10k to put into your yard so you can grow grass. Warranty department seems to take complaints personal; the main person seems to be more administrative than knowledgeable on home repairs/issues. There’s no communication on when things will be done and if they give you a date, they don’t follow it at all. There seems to be no leadership and no inspections after each trade. Spend your money elsewhere!
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to address your concerns. We've sent your message to local management and will provide feedback when further information is received. Until then, please feel free to reach out to us at onlinereviews@khov.com with any concerns you're having, and we'll see what we're able to do to speed up the process. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
K. Hovnanian® Homes - A lot of things were told to me that were not correct!
- Angel C.
- Verified HomeBuyer
- August 03, 2021
- Lorain, OH
A lot of things were told to me that were not correct! A lot of offers and other information was left out.
K. Hovnanian® Homes responded:
Hi Angel - thank you for providing feedback, we are sending your comments to the local team for review.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very disappointed
- Scott N.
- Verified HomeBuyer
- June 14, 2019
- Highland Heights, OH
Do not ask me to do this again. There is nothing inappropriate in my review. You don't want to put it on website because of the horrible experience we have endured. No one has contacted us to see what went wrong and there is a lot!!
K. Hovnanian® Homes responded:
Good morning Scott. Sorry to hear that you had an unpleasant experience. If you'd like to email us at customercare@khov.com we'd be happy to pass along your concerns to the appropriate local representatives.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
K. Hovnanian® Homes - Workmanship on all interior areas is exceedingly poor (fit &
- Michele W.
- Verified HomeBuyer
- January 18, 2021
- North Ridgeville, OH
Workmanship on all interior areas is exceedingly poor (fit & finish, molding for both floor & door trim, painting, lighting, cabinetry). All construction work felt rushed with inexperienced or incompetent trades in all areas. After this experience, would not recommend K Hovnanian for new home construction in any manner.
K. Hovnanian® Homes responded:
Hi Michele - thank you for providing feedback on your recent experience. We have sent your comments to local representatives for follow up. Have a good day!
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
High sale points, poor workmanship
- Carmari G.
- Verified HomeBuyer
- November 17, 2019
- Painesville, OH
At time of purchase everything sounds perfect: the price, the options, the final product. The selection of structural options is not the worst but not the best. ie. you can add a door to the garage but can’t change the location of that door along the same wall. The selection of interior finishes was good. Our interior designer was excellent at pointing out what options were a good choice. During the pre construction meeting we establish how the process would go and were told we could visit any time we wanted without interfering with the construction process, which is understandable. ...
K. Hovnanian® Homes responded:
Hello Carmari - thank you very much for providing feedback on your recent home building experience. We are very sorry to read that you did not have a positive experience and are dealing with repairs. If you'd like to email us at customercare@khov.com with your contact information we will send to the appropriate representatives in your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lack of communication and response.
- Peter M.
- Verified HomeBuyer
- September 09, 2021
- Lorain, OH
Terrible experience. Would not recommend.
K. Hovnanian® Homes responded:
Morning Peter - thank you for taking time to provide feedback. I am sorry to see that you were not happy with your experience and will be sending you comments to the local management team for further review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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