K. Hovnanian® Homes Reviews

Decent homes, ease of buying

Tiffany and Heba in the office helped make my home buying experience a lot easier. The process itself can be stressful but they are AMAZING! Tiffany was there through the entire process and honestly was the reason I decided on K. Hovnanian as I was also considering a KB home. Customer service has been top notch.

There were no delays and we closed early. They answered our concerns and provided excellent customer service.

We have built from other contractors and had nightmares. our experience with K.Hovnanian was the extreme opposite. From the moment we met with Dodie, the company's First Face, to Robert the Foreman, to Jimmy, a contractor - we were pleased 100%.Each and every one knew the product, were extremely helpful and professional and we continue to interact with them after our move-in. We decided to finance with K.Hovnanian and were also pleased. Karie, our first contact, guided us through each step. Closing was smooth and seamless thanks to the closing agents. All in all we have had a very positive experience and highly recommend to anyone. Our community here at Waterstone is growing and so far we have met great people. The only negative is one that leads to the material side: As a woman I want things to match in the bathrooms and throughout; i.e., satin or shiny in all hardware - not mixed. A choice of appliance upgrades would be nice. The ones in the home are just ok and we replaced right away. Lastly are the front doors - they open out, not in. Unlike souther Florida, hat feature isn't required in this part of Florida so we would like at the very least to have had the option to open in as it is much more welcoming. ... More

My construction manager, Charlie, communicated with me throughout the building process and was quick to respond if I had any issue, even after I had moved in. The sales team in the office, Brenda and Lisa, were kind, friendly extremely competent, quick to help with questions or concerns.

I hear so many problems with new builds: shoddy construction, cheap materials, poor customer service, and awful service after you close. I experienced ZERO of these issues with KHovnanian. The company’s sales agent was wonderful. The on-site project manager was thorough and patiently answered ALL of my questions, which were many! I received a great interest rate through the builder’s mortgage company and closing took less than 20 minutes, because documents were shared in advance. The only challenge I experienced had nothing to do with KHov. The Dallas area (actually Texas) experienced a 100 freeze in February 2021 that delayed closing by 1 month. Otherwise, smooth process. I will certainly build with KHovnanian again! ... More

I wish the builders would have completed corrections before closing

This is a terrible company, and I would not recommend them to anyone looking to purchase one of their homes or build one. Except for the sales team, the entire process was nothing but mistakes and excuses for why things were late or done incorrectly.

We were expecting a quality built home from K. Hovnanian but got just the opposite. The concrete porch, driveway and sidewalks are poorly finished. Our upgraded LVT flooring has paint has numerous areas of paint splatter and there are paint runs on the floor molding. The caulking work looks like a 10 year old did it, some interior doors are not level or square causing them to start closing on their own after they are opened, and the stone work on the fireplace and front exterior is extremely sloppy and poorly constructed. We have walls that are noticeably not square and areas where the drywall finish work is atrocious. We even have features that we were told we were getting and now they say we will not. ... More

I am happy with this builder. The team member here are friendly, easy to reach out and response prompts. The houses designed are beautiful.

Builder needs to step up the game at higher standards, they just promise and under deliver. We bought homes from your competitiors Lennar, Toll, Dr Horton, I never had bad experience as I got from your builder. Worst experience overall... sales folks are nice but Project management team for delivering house on time is really bad!!

Builder did honor contract price during a period of shortages and price increases. People were great to work with except for our contact at the design center who made some errors and refused to accept blame. That individual is no longer with the company, we understand. Once contract was signed there was no flexibility to change or modify anything . The house seems to be built well but I feel they undersized the heating and cooling system for a two story dwelling. Overall the house is enjoyable and modern and comfortable to live in. I do think that cramming a total of nine houses in a cul du sac has crowded the sight lines and curb appeal of our property that was not evident during the lot selection process. We also have some minor correcting issues and the fixing sub contractors have not shown up to make the corrections that were promised. The builders warranty manager however has been a pleasure to work with as has also been the builders building superintendent . ... More

Kirk was there to answer any of my questions

Overall experience was smooth. I wish they had A option to add A pool?

The home is lovely but there are several workmanship issues we weren’t expecting (Windows are not the same size on the top versus the bottom for example).

I would recommend them. However we would have liked a certain level upgrade to the back yard (this was the third new house we purchased, but the only one with zero upgrade to the backyard).

Great home builder, very satisfied

From the sales person to the builder all very helpful answered all my questions even If it was off the clock always give me there time. love the experience

Great service, if there was anything we needed we were able to get in contact with someone to discuss everything

My home experience has been great. Dennis has done a great job staying on top of things

Khov is professionally managed company and I feel lot safer to buy home with khov than many others. It feels sad to see how builders delay construction for ever. Current home was a remote purchase and visited only for final walk and closing and they took care of everything very well and I am happy to be khov family.

Vanessa was very helpful each step along the way. She gets an A+ for customer service and follow-up. Much Much Thanks to her!

The framers were fantastic. Most of the contractors are garbage. When we moved into our home we found we had a water pressure issue after new lawn install builder blames city city blames builder still no fix. Many small drywall issues never fixed. And still missing light fixtures in the home a month after closing.

Buying a home without seeing it and being 1000 miles away was tough. But FeliCa, Kevin and Monica went above and beyond to make it as easy as possible. FeliCa made sure to keep in contact with updates all the time Kevin handled the pressure of me pushing to get it done early and texting pictures every once in awhile to show great progress.

We had a wonderful experience! They really walk you through the process, and take the time to provide quality service. The homes are gorgeous, and great value for what you get in return.