K. Hovnanian® Homes Reviews

After sales support is not very good. I had tile from roof fall down into back yard, electrical outlets not working, master bedroom electric lights do or work unless you turn on bathroom lights. It Olga’s taken 4-5 weeks to even acknowledge these issues and they are still being scheduled

This builder is great, but the responsiveness on issues with this he home is not so good.

Be sure to make good notes i specifically asked for cement 10x10 to be done that way i dont do later on. Everyone seems to forget make sure old notes are matching with sales person!!!

Thanks from finance, support and administration, and service department for all their support and help regarding this home purchase process, but the material quality and the way the house build is very cheap and lots of issues observed during the walk through and after that even its model house, but a special thanks to service and support team to helping us fix these coming up issues.

Workmanship looks to be done in a haste. Seems like the house was put together very rapidly. Had major issues with ceiling fan plates as they were not set flush to the sheet rock correctly. Fire sprinkler pipe in common wall was not covered appropriately with “fire plate” to prevent puncture, and was accidentally struck when installing a TV. Construction company who Placed utility cable box easement was placed too far in on property line instead of on property shared line. I’m having to have it placed underground in order to expand my driveway width. Seems like they want the cheaper route with the tubular green capsules that stick out of the ground, which looks hideous. American Richmond homes property houses across the street did not have these in place. Everything was put underground. ... More

Well the house has a number of issues… chipped bathtub ,cracking ceiling and corners, cabinets pulled away from wall, floors squeak,master shower is not level. Doorknobs falling off. The paint used is awful, you cannot clean matte paint! The landscape is poor- plants all coming up out of the ground! Garage is very small. Mine has footprints all over the ceiling!! I might have forgotten something.

The house is overall nice. The neighborhood is so far nice and quiet, although we were told more families were here. The walls are paper thin, i mean you hear everything. If it's only 2 people in the house that's fine. It also sounds like a bear is on the side of the house when there is any wind or rain. The refrigerator is apartment sized. Walk in closet, walk in pantry, coffee bar, huge master bath shower and partially finished basement are my favorites.

Appliance are not the good quality that many will prefer. And tell your builder to stop promising and fail. Home is all about trust. One should be able to trust the builder of his home!!!

I highly recommend people to this company

Great salesperson! Angelica made this experience fun and exciting.

Builder has great people

Flooring is cheap and no more than one month moved in parts of flooring has had to be replaced. The app for the automatic door knob lock/unlock does not work properly. If upgrading from the very basic options you will not have much to choose from as far as flooring, countertops and cabinets. Upgrades will add to your loan very quickly.

Sales agent Lashon was great. Informative, knowledgeable and great follow up. Speedy closing. End of July I’m still waiting on things that were promised to be done before closing which was 4/25. Hopefully Jim will see them through.

Still waiting for all of the repairs to be made that we marked with blue tape the week before I received the keys. The flood in the laundry room caused by lazy workmanship and the lack of timely repairs was a nice added bonus.. Must have put 40 pieces of tape on drywall and throughout the entire house and not one was addressed..

Just make sure the get down what they promise before closing

I'd like to first mention that the people I dealt with for most of the home buying experience were great, including Jimmy and Denise. If it were not for the diligence and communication from Jimmy and Denise, I do not think I would have moved forward with the process of closing on the new home from K Hovnanian. Unfortunately, I can't say I have had a great experience with other people and aspects of the home buying experience, on top of continued issues in the home after closing. I did not have a good experience with my account manager, Andrew. He has zero people skills and was not helpful at all throughout the process. He knew I was a first time homebuyer, yet did an unsatisfactory job in proactively communicating important information to me and did not do a good job at guiding me when I needed help. He gave very short, vague responses to my many questions. It was like pulling teeth with him. There are TOO MANY quality and workmanship issues with the home which I find to be unacceptable for the price I paid for this new construction home. -Non working thermostat the weekend we moved in -Screws were in the garbage disposal -Loose steps on garage stairs -Heavily scratched and warped flooring in the kitchen -Airflow issue in the hood vent above gas range -Missing grout on certain spots of tile in the master bathroom shower -No tree on front lawn The list goes on and on... It can takes days or sometimes weeks before hearing back from Phil and the service team. There has been multiple times when "Phil is on vacation" which delays responses and actions from the service team. Maybe Phil needs to take less vacation days or you need to create a backup plan for coverage. I am giving a 5 star review for Denise and Jimmy ONLY. Thank you to them and a few others who actually know how to do their job and compensated for an otherwise poor experience with purchasing this home. ... More

To begin with the house is lovely but nobody seems to care about our punchlist . we did a walk-through that was useless almost none of the issues were addressed we moved in and they continue to be either ignored or discredited . when there are some serious issues such as bathrooms flooding because of inappropriate or ill placed glass enclosures tile floors that are pitched the wrong way . our glass sliding doors are very difficult to open and close there’s lots of leakage of water and air the air conditioning duct system was a joke too. I had to have it repaired myself . the cabinetry finish is damaged or I’ll applied . These issues are to name a few. We have emailed phone called and spoke to many representatives of this builder to little avail ... More

I really like the way the style of the home, the workmanship was not up to par for the price. I still have things pending. The sales person and loan officer were great did everything to get me into my forever home. I am sorry to say that you can really tell how rushed they must of been to build the home. Nails sticking up on carpet stairs, caulking in whole house separated from parts of the wall, parts of fence not nailed, baseboards must of been painted after texture of wall was done because you can see the texturing into the base boards, I had to realign a lot of the doors myself so they would shut. ( I fixed because waiting and having people in and out of my house is not ideal, and most of the time they would show up or tell me they’re stopping by in an hour or so. Not even taking to account that most people like advanced notice. There are more things I had found that needed attention, but honestly I feel like they think I’m a pain in the side, and I feel bad. Now again the style the openness of the house is ideal, I’m in my sixties so do hope this is my forever home. I try not to be too picky, but homes are not cheap, I’ve had new homes before and really have not had this many issues. I imagine that with the way this area growing so fast that the worker are rushing and details are missed. Please know I do love my home I really just wish all these things were fixed in a timely considerate manner. I have taken pictures of some of the issues. Again the sales staff, the style of the home is are great. ... More

House has a great layout. Material used for doors is really bad. No quality inspections were done by builder otherwise they would have noticed some obvious issues in the doors and walls. Once warranty claims were issued, took forever to address the issues. There has at least 3 different people that I have explained the warranty issues. With the price paid for the house you can expect better quality material and a better response to warranty claims.

I’m very sad an dissatisfied

Not to the expectations

Well my review might be a little different if I wasn't currently watching my 71 year old husband using a rototiller, a rake and wheelbarrow to flatten a backyard that should have been graded before we moved in. This house was supposed to be our "not do anything to it cuz it's new" house...well not so. I wish I knew 3 months ago what I know now. I would not have bought new let a lone a KHOV house. Connie L is fabulous and Adam is fabulous. I'm quite sure Adam's work load is impossible to keep up with, and perhaps if the contractors did their job correctly in the first place, Adam's job would be doable. I'm here 3 months I still don't have painted wood trim from where the warped pieces have been replaced, I still have tape from the original walk through that haven't been addressed. My house is a quick move that has been vacant 7 months before I moved in, and it's impossible to keep my floors clean because my backyard is nothing but mud ALWAYS!! Now as far as the design of the house itself......I wish I would have been more focused on it when I first looked as again I would not have bought it, so please take these suggestions and present them to whomever designs your houses. There is literally nowhere to put your shoes when you walk in the house...no front closet or mudroom...I HATE THAT...when you walk in my house your greeted with smelly shoes...YAY!! No place to put guests coats or shoes. This is a daffodil house in case you didn't know...there is no light switch for the small bedrooms to access the main hallway, so if you get up at 5:30 am and it's dark you have to fumble your way to the light switch by the door...there is no light coming out if the master bedroom hallway....you've essentially given us a 320k box....youre so cheap that you couldn't give us 2 carriage lights outside, no window on the front door. I could go on and an, but I'm SUPER disappointed, and I have family and friends looking to move and as much as I'd love to have them for neighbors I will not be recommending this builder....sad ... More

The home is overpriced for the materials used. This is a track homes priced as custom with a pretty bow on it. The trades are poor at best. The cabinets have popping fronts, every sink in this house has leaked or is leaking, the floors are uneven requiring a shim to level my refrigerator, there is and has been a moisture smell in the guest bedroom from the day I moved in, still not found, The lock plates have been over chiseled at the front door, looks bad. The back porch columns, I have not been able to find a stud, they appear hollow, or at a minimum not framed to code. The windows actual grown and my blinds move with wind. Overall the quality is poor, buyers remorse. ... More

The process with the mortgage lender was flawless. They were amazing and everything was super smooth and easy. The building process and our sales agent however were awful. We were initially sent to look at the house we built due to the fact that it had large closets, because we have 4 daughters and desperately needed closet space. Come to find out, they ended up taking in a very large portion of one closet due to HVAC which was not like that in the model home, that was was showed to us as their selling point. Secondly, we had to have inspectors out twice to go over issues that needed to be corrected. We were completely ignored when we would bring anything to attention that needed to be addressed. There was a poor excuse for everything. Huge gaps behind the window trim where you could see through into the house that we had ti fight to get fixed. Trash in the pex lines. I was told if it caused a problem later on I could feel free to cut the dry wall out and repair it! Numerous places with cracked hardi plank, drip edges not installed correctly, front door knob doesn’t work, numerous places where they had to go back in and cut huge pieces of dry wall out because the tradesmen weren’t scheduled in a correct timeline. The dry wall guys dry walled over all plumbing and then the plumber had to come back and cut numerous holes to find the plumbing. Also had to cut out our shower wall tile because they tiled over the plumbing and had no access to it. The amount of backtracking was ridiculous. Had to close on our house with missing appliances. No suite refrigerator, microwave or dishwasher. The kitchen dishwasher was defective and flooded our kitchen the same day we moved in. Took another month to finally get a dishwasher in the kitchen. A month after closing to get any appliances at all in the suite. Not to mention they kept coming to install them and bringing broken appliances and waking up my baby every time, as that room is the babies room. They ended up bringing one appliance that was the wrong color and doesn’t match the rest. We were never offered any type of compensation for their short falling or inconvenience to us. When we realized we were never offered grass, we inquired about it and initially we were told to purchase it separately because it would be thousands cheaper than purchasing from KHOV. That was false when we got the quotes the same day that we asked the sales agent about grass. So then we told her we wanted to purchase from KHOV. We were then told it was too late to purchase. Telling us it would be thousands more was her way of trying to cover up her mistake. After some back and forth she agreed to an addendum to add grass. My yard was left with and ungodly amount of razor blades, trash and nails. This was supposed to be a wonderful experience for my family and it was anything but that. My kids can’t even play in our own yard without shoes because of rusty nails and trash. KHOV has really gone down hill. They are quantity over quality and take zero pride in their work. It’s absurd to pay 400k for a home that was built so poorly and the employees have zero pride in their work. I would definitely not recommend KHOV to anyone. ... More

Matt would go above and beyond. He understood the customer need and was supportive and proactive in every way.