K. Hovnanian® Homes Reviews

They are very friendly

My overall experience was great! They kept me well informed during the whole process, and once the purchased was completed they took care of all small little issues in a timely matter, it was very easy to communicate with them. Very happy with my new home.

We have never had experienced anything like that before from people who are supposed to be professionals and to whom we were paying money. Not only KHov team caused a 2-week delay in closing and tried to make us pay the delay penalty they put in the contract, but then blamed it on our lender and the title company. We had to move to a storage space for a week. On top of that once all the paperwork was finally ready, they wouldn't accommodate us with the date of signing, so we had to pay for a hotel to make it to the early morning signing. To this day we haven't heard a word of apology. We only hope that KHov builder's have better standards than their selling teams... ... More

Everything was great . Until we move in we started to see same bad workmen ship.

Our sales agent and the workman supervisor/follow up were great! Always there to help. Little disappointed in the issue of the ability to have a natural gas BBQ installed where we wanted. We were misinformed and did not get the correct answer until a week before closing.

Wonderful experience, very happy with the process and sales associate went above and beyond to assist me.

Its a great place to stay and enjoy with families

The home buying experience with Khovnanian was very easy, as a first time home buyer I thought it would be a stressful process but it was the complete opposite. I would do it all over again.

Attentiveness and care from sales consultants to construction managers.

Probably the worst thing about our house is the absolute lack of craftsmanship but, when you sub out to the lowest bidder that is certainly what you get. There are way too many things to list on this review. KHOV uses very cheap materials in there homes one of which is MDF in lieu of pine. One of the worst places you can use this product is on window sills where moisture is very likely to be present year round due to condensation. MDF is notorious for drawing in moisture so in my opinion, a poor substitute for pine. Various examples of poor quality stem from open wood joints in trim molding, stair railing, missing quarter molding around the base of the stairs, several windows sills not rounded in the front, communication wires left hanging on the exterior of the house instead of being placed in an all weather enclosure and having to grade the back yard myself when I was promised a “trunk load” and dirt and give maybe a wheel barrow. I ended having to buy additional dirt to fill in around the utility pedestals and several other areas in the back portion of the lot as they did not drain but merely created large pools of water when it rained. There is no way I could recommend KHOV to anybody. ... More

The sales person was sent from heaven! he was very pleasant, helpful, honest and comfortable to communicate with. He stayed connected with us throughout the process and was always very responsive even one time during his vacation with his family! Great value home. Other builders overpriced houses we looked at but I feel this one is just right. The use of the space and the practicality of use of the home is great. Exactly what we need. No more, no less. This builder found the best use of space design. We're very happy.

This experience was awesome and much better than my last home building experience with another company. There are only a couple things that I would change, but overall, very pleased..l

Everything turned out great

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

This is the second home I've built new through a national builder. No builder is perfect and every new build will have their issues. But, what started with great promise, ended with multiple settlement (non-Covid) delays, poor construction, and even worse quality control. Every builder is struggling with labor and supply shortages, but this development suffered from poor project management and ZERO acknowledgement of shortcomings from any senior management at KHOV. They should be ashamed how they treat customers. If you're considering purchasing a home from this builder, run, don't walk.

We had several minor things that need repair. We moved in July 20th and are still waiting to have these issues resolved. They are minor but it is aggravating that we can’t get someone to fix these small issues.

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

The sales reps and escrow teams were great

Since the move in date was pushed back from June 16th to July 22nd I rated the experience as 4 stars. The move in date was changed 3 times and I lost $3,000 due to the home not being available on July 22 because the flooring was not fixed and finally was ready on July 23rd. I lost the deposit on the movers and had to “rent back” my former home because of all of the delays.

Absolutely frustrated and disappointed with this builder. They are only good and helpful when trying to SELL you the property. After many phone calls and emails regarding missing upgrades (that I HAVE ALREADY PAID FOR) and urgent service calls--broken dishwasher; stove hood and a clogged bathtub plus a long list of many more items--they still have not addressed any of these! There are other quality builders with great workmanship and most importantly SERVICE but this builder DOES NOT meet any of those requirements!

Karen was my sales agent. She is fantastic! Can’t say enough about the personable experience she created. The weekly progress photos were the best. The building manager, Matt gave weekly progress updates via text! I never had to inquire about the building stages. Great overall experience. Love Karen and Matt.

Francisco is a constant professional. It is a pleasure being his peer and colleague.

From the application process till your keys are handed out are very spot on. Grace, Amy and Steve was remarkable. They communicated with us very well and we are very pleased.

Good with progress updates but disappointed with some features and accessories of the house

Builder has great people