K. Hovnanian® Homes Reviews

Good home overall. Process is overwhelming

The only confusing area in our whole experience has been who is in charge of what area when you make a service call. Even though you only call one number, you end up being told at times that what you're calling about has nothing to do with warranty and that it is a the construction manager's responsibility to handle this issue...complicated by the fact that I have had several different individuals calling me back about the same issue...would be nice to have one point person. Homeowners should also be told in advance how the service desk process works...not being given just a number! Response time to tickets needs to be addressed as well. ... More

We chose KHov because of the layouts and Brandi. She was so helpful with helping us decided on a home and walk us through all the options. We loved how easy she made the process and how informative she was. However, the closing felt rushed and the house we moved into was not the picture perfect home I believed we were signing for. We went through 2 walk throughs with blue tape to point out areas that needed work and yet I am typing this as I stare at some blue tape on a baseboard that still needed work. Christian was very nice about listening to my concerns with the “finished” product but more than a handful of minor issues around the house are still not done. It’s frustrating because each tiny issue alone is not a huge deal but when I go to clean up around the house the sloppy finishes around the trim work, window frames, and kitchen cabinets is such a let down. So although I would not go out of my way to talk negatively about KHov, I would definitely advise friends looking to buy a house to look at all options, ask more questions, and be prepared to delay closing until the house is actually finished. ... More

Overall it was a great experience and we love our new home. It took a bit longer than we had anticipated and felt like things were rushed at the end to get us in.

Little or no contact during build phase. Annoying.

I believe you need to walk your home 1-2 times per week to check options selected, quality and workmanship. You need to notify your builder weekly on what concerns you have and follow up weekly that they are addressed. If this happens you will get a home that looks good!

The workmanship was average at best. Plenty of areas where drywall was very poor and had to be re-done. Paint job was not great. Fireplace had to be re-set. Many other minor items, but most are being addressed. Garage door — some worker mistakenly drilled holes in the wrong panel. He should have admitted his mistake. At least it was the same panel that was also dented. Eventually it will be replaced. I have purchased new construction before and that home was built with much more care and quality.

The sales person and loan people are amazing!

Great service but unfortunately the final touches in my house were subpar. The painting was ridiculous. I will be needing to paint the house again. If they can improve on quality inspection before handing the keys over then that would be great!

My overall experience with Khov for the Luke Landing property was a great experience. We had minor things that needed to be fixed. Traci and her colleague were superb in handling issues and answering question. The construction team also was great in resolving all the issues that came up in the process of our home being built.

There was some contract issues from the time of the contract being singed to when it was being built. I felt like I had to be an overseer throughout the build process to make sure I was getting what we signed for vs what was being built.

This builder work great and very friendly with anyone who need have ...

Sales Department is great! John and Jen are great to work with.

Our sales rep, Rick was great. We believe that he went above and beyond to help us with all the issues that arose during our new home build. With the restraints of some building materials, with the help of Rick, we were still able to close on our home on the original given date.

There are issues with our kitchen drawers. They wouldn’t close properly, leaving an inch gap on one side. The builder is trying to justify this. They are not acting in the best interest of their customers. I don’t trust their explanation. Also, there is a heavy pushback on the warranty items. In our backyard, the area near the foundation line is wet and feels like a quagmire even several days after it stopped raining. They are refusing to address this issue indicating that there are no standing water conditions. There is hardly any carpet padding. Overall, the quality of the materials is mediocre. The builder has done a poor job of ensuring that the ground is leveled before putting the sod. The lawn is full of ups and downs. I wouldn’t recommend this builder. There are hardly any architectural elements in the house. You would expect some nice architectural elements on a $500K home. They have quality checks, but it is a joke! ... More

Our home is beautiful however the final steps were very rushes to get it done on time. The drywall and paint is horrible. There was no QA/QC as we closed and they didn't fix the items that we pointed out at the pre-closing inspection. Now we have to deal with a drywall and paint in our house for three days after we have moved in. I hope we are the exception and not the norm as Khov came highly recommended. One shining star was our sales rep Allison!!! She was great in sending us pictures every week as our home was built and is just a sweetheart.

Decent homes, ease of buying

The process was okay, but not the best for my first homebuying experience. There was a lot of lack of communication and just general issues that were shoved under the rug. I do not recommend the KHov Mortgage company at all. The woman assigned to me was new and did not answer any of my questions, instead just rushed me and tried to get my money. If I had to do it again I would be going with a personal lender.

EVERYTHING WAS DONE WELL EXCEPT FOR THE KITCHEN CABINETS FOR WICH I AM STILL WAITING FOR THREE TRIMS MISSING

Overall it is a satisfying journey with kHOV.

The experience was good overall. Some issues identified were not addressed before move in.

My interaction with the sales consultant, builder, designer, associated KHov partnerships were all pleasant as everyone was nice and responsive. My only concern and reason for a 4 star is the material/craftsmanship of the home as I’m starting to notice more flaws, not great materials and bad craftsmanship.

Post move in is not as satisfying as we expected it to be

Very nice people to deal with. There were some delays in the building process due to material delays. Not their fault. However, after the close of escrow we have had delays in getting needed repairs and finish work done. They are short handed right now and missing the mark on timely responses and work completion.

Builder not very flexible with ideas outside of their cookie-cutter plans.