K. Hovnanian® Homes Reviews

Starting with the sales experience Sabrina was great. Dustin and Todd were great throughout the walk-through and follow-up. The financing was horrible and I wish we had another options but we needed the builder's incentives for the lower interest rate at the time we purchased. Rob was terrible with communication and made the entire situation very stressful. After we closed we got a letter from another lender with our mortgage statement without anyone telling us our mortgage had been transferred from the builder's financing company to another company. If you choose to buy from K. Hovnanian and use their finance be prepared for great stress and a lack of communication and follow-up. I had to contact my agent multiple time to find out what was even happening. Even the closing agent, Heidi, another K. Hovnanian employee called me to find out about closing because she didn't get the information from the finance team. So even internally their communication is lacking and needs obvious improvement. ... More

While we appreciated our home buying journey, additional guidance tailored for first-time buyers could have enhanced our experience. As newcomers to the process, having more proactive clarifications from the company would be beneficial given the multitude of questions that arise. But we had an overall good experience. The team that was over our walk through were great!!

was a disappointing and stressful experience . I will say that PM's and help line jave made good with 90% of punch

We love our new condo. It is beautiful and comfortable. The people working with us during construction were friendly and helpful. The reason for the lower rating is for two reasons. First, the construction was delayed 10 months later than the timeline we were originally given, which cost us a huge amount to store all of our our household goods and to pay for temporary housing. Second, the floor had damage upon move in, leading me to believe it is a cheaper product.

Brandi was excellent and very attentive to our needs.

It took nearly 8 months to be able to close on the house and while we are happy to be finally moved in the process was very stressful. Our account manager was very disconnected but the loan processors were good and empathetic and got us through the finish line. Once in the house the project manager has been excellent in taking care of small items to ensure things are fixed.

I really appreciated the sales office and the super, Alan. Alan was amazing and Mike and Shane were very attentive. The financial end was unenjoyable at best.

The experience with the challenges in the home building field had this process for a first time homebuyer very confusing and frustrating. The KHov team did ok with communicating the challenges, but could’ve done better.

Good home, well built, only problem we had was in the time it took to build it - three months longer than anticipated

When I signed the contract, I was told it will be six months, but likely it will be done in five months. I wasn’t holding my breath and just wanted it to be done by the contract date. As time went by, I started to get nervous when I didn’t see any progress on the house. Instead of getting updates on when the frame walk, etc was going to be, I had to call and requested for that information. Even when the date was provided and was getting near, I didn’t see how that date was going to be met based on the process made. Again, when I inquired 2 weeks before the frame walk date if it was achievable, I was then told that there is a delay. I was given a new date and when I showed up, it was a partial walk, as all the things there were supposed to be done were not. Again, it got rescheduled by another week+. The new superintendent was switched to a new person that came from Lennar, Tim. He quickly took over the situation and became my point of contact. I was very pleased with the progressed made since his taking over and the communication received thereafter. ... More

only issue i had was with the upgrades and customization... slaes team did not agree for me to juag upgrade the kitchen bit they did for other who got at the same time as me.

My first home buying experience not optimal due to lack of consistency with the Sales department and lack of communication/organization within the builder/closing team. It took 1 hour 1/2 to complete my paperwork but the closing lasted 6 hours which was completely unacceptable. We would call the department several times for updates and no one knew anything about my file meaning it had not even been reviewed. The closing team were understanding and thorough- that disorganization was out of their control unfortunately. I worked with New American Funding and my Senior Loan Processor (and his processing team) were trustworthy and overall served a smooth experience. Thanks to the lender, the builder's project specialist, and closing team, my experience was not completely negative however the builder's sales team need to be more knowledgeable and involved with their buyers. ... More

The sales consultant was amazing . A far as the it took longer to close and it really created issues.

The sales people were great and the 2nd home care rep was great. My house took 3 months longer to complete than I had planned on. Some of the repairs needed were scheduled but no shows. The houses really need 2 coats of paint instead of one as it looked blotches until I had them out. The stucco should be mid grade stucco as mine was too thin in a large area and you could easily poke a finger through it. They did however get the contractor out and they did an excellent repair job and put wood behind the stucco so it could not be pushed in easily. They ran out of the flooring I was supposed to get and did not tell me however, what they put in the house was even nicer than I originally selected. The bathroom counter tops I ordered they ran out of but told me and I selected a much nicer alternative I am very pleased with. The customer care person is awesome! He replaced someone who left right before I moved in and has the public relations and professionalism that customers can count on. He and the sales team are exceptional. ... More

I love the house, but the fact that it doesn’t come with grass in the backyard it’s a little of a downside, other than that and the closing time waiting period was good.

Follow up is key, notifying home buyer, when its time to pick options offered in homes. Missed out on options builder provided, Not designed center. providing materials in a timely manner that came with home. Still waiting on garage doors offered with home. No follow up from builder, when we will receive the doors offered with our plan. Communication is key, with the builder and home buyer. Sales person was great, very friendly, personable. Had some issues after move-in with air condition unit, missing parts, water leak that cause damage to ceiling upstairs bedroom. Builder warranty responded quickly when called to fix the issues. ... More

Overall, I am happy with my purchase. There were a few bumps and hick-ups when using my own mortgage lender as opposed to the one provided. Aside from that, I’m happy here. Thank you.

Overall a good experience. There were some minor hiccups and misleading details, but not that big of a deal in the end. I feel I got a great home for a great price.

The house itself is great. The project manager Javier is amazing. He is responsive and helpful. The biggest issue is the HOA. They are non responsive. None of us who closed received the documents. I am still waiting to get the finance docs and have asked for almost 2 weeks. They have a $250 fee to put in a request which is ridiculous. Especially since I couldn’t even get the documents. No fence and no grass is part of the sale of the house and it is expensive to put one in and you have to pay the $250 to request it on top of the price of the fence. With no guidance mind you. No internet access. No clue when we will get it. I am happy with the build of the house for the most part. Minor issues that are being taken care of but that is normal. Be aware of what it will cost once you move in. ... More

We enjoyed working with John. He made the experience enjoyable, he's knowledgeable, trustworthy and funny. We were disappointed and frustrated with quite of few things. Some people were very disorganized and rushed. Made lots of mistakes and didn't listen very well on the walk through. Its been over a month and we still have m People coming in to fix things.. the supervisor Ricardo is wonderful. Even though he's visiting alot because there are problems. He at least listens and solves it right away. We got our home early but it would of been better to have it done right. Things just felt very rushed and sloppy.. from being rushed to pick up grades and rushed to sign paperwor ... More

The negative side of my experience is the house I really wanted had an appraisal issue and I had to select another property. This property was not completed, so my family had to spend three extra weeks in a hotel! Once we moved in, we fell in love with our house! I love the finished product. The kitchen is awesome, and everyone has their own space.

The real estate agent Greg was great. Although, we have experienced many calls to Matt to have the contractors fix our floor/countertop/master shower. Matt the construction manager is attentive to our questions and requests. KHOV Mortgage was not the same story.

Initial buying experience was good. Connie was fantastic. Unfortunately once the sale was complete it feels like they just completely dropped us off their radar. We had a set timeframe to move in due to work constraints. I completed what they refer to as a gold key walkthrough and noted many items that needed to be completed or fixed. Around half were left undone. One of the most annoying issues being that the washer and dryer that came with the house were never hooked up. Waited weeks for necessary parts, that were missing, to be dropped off only to have to do the hook up myself due to timing and availability issues. The washer ended up being defective. Took more than 2 months after we moved in to finally have a working washer. The house was also supposed to have a cleaning done prior to our move in but was never done. We have been finding more and more things off with the finishing in the few months we have been in the house. Cracks in the corner seams, nail pops, trim that was cut jagged and never fixed, areas that appears to have never been actually painted, etc. I have also noted recently that the thermostat installed in the house reads about 3-5 degrees colder than what the temperature actually is, once again small but adding to the pile. We closed at the end of October and our issues have supposedly been sent further up the chain but as of the beginning of February we still have yet to even get so much as an I'm sorry from anyone other than the sales person we initial delt with. I have no doubt that we can turn this into a home, but it's going to take a lot of effort on our end that, for the amount of money, shouldn't have to be put into a brand new house. We also had an issue in the past few weeks where paperwork for the loan was suddenly "not detailed enough" for the financers and needed more info after our mortgage was sold off to another company before we had even made our first payment. I am not usually one to complain and am generally a very accommodating person, but the overall experience with KHov has been pretty disappointing. ... More

Warranty repairs are done in a timely manner; however, sub contractors need to be replaced especially in the framing, sheet rock and painting areas and if management would review work prior to payment poor workmanship could be corrected.

My experience was somewhat tainted by either an unexperienced or a lackadaisical sales person. Buying a home has enough details and frustrations without minor things coming up that the sales person agreed or said just to sound better and secure your business overall, I am happy with my home, but it was not a fluid experience.