K. Hovnanian® Homes Reviews

Feel that the construction superintendent and his staff are rushed by the bean counters at corporate to close prematurely before the home is completed. Start up is slow, took about 3 months after signing to break ground, then things move along at a steady pace. Towards the end, everything seems rushed, builder had to change original closing date because of material issues. Day of closing the builder is still scrambling to finish the home. Neighbors that closed close to our date got the same line, if the city approved a certificate of occupancy, builder closed, no mater if the house was finished or what. May be legal, but not ethical. Beware and stand your ground, don't close if you are not satisfied at final walk through. ... More

Ismael went above and beyond to get us into our house as quickly as possible. Any issues that have come up since we moved in have been taken care of quickly.

I am pleased with the overall process.

I had a great experience with khov construction and home warranty. Craig and Matt were so nice and would always go the extra mile to help customers. Everett from the home warranty was also a gem. My experience with the sales office was good at times, but I found my sales point of contact to not be fully trustworthy. My realtor and I had to follow up to get responses and the poc often said he wouldn’t bring our requests to management since he knew they would say no. I would say your experience depends on who have as your pocs. If you find a way to contact khov construction on your needs, I think you’d have a better experience. ... More

Over all good experiences

Slight delays were frustrating but the sales team and on site team were very reassuring and responsive to my requests.

Our unit was delivered late due to multiple issues over the year e.g. getting the utilities run to the complex and bad weather. We love our new home but had issues with cleanliness, paint all over the floors, error in undercabinet lighting, and flooring workmanship. The team we worked directly with were/are responsive and it seems we are working through all the issues. We closed on Oct 30, 2022 and it is now Feb 7, 2023 with issues still pending. One issue is pretty big and requires the subflooring to be removed and a beam shaved down.

I've been in contact with many home builders, but KHov team has been among the best teams to work with.

It has been a good experience. We have had some issues we’ve had to address but most have been taken care of. We would buy from Hovnanian again.

I would buy from KHov again.

Love our house and the community. Property managers are very responsive and helpful with any issue, such as window was recently replaced and the coordination and communication is excellent.

Good experience overall. Closing date was changed twice. Only one issue. Bedroom suite door would stick. Original service date to correct was moved after service did not show up on the scheduled date.

Overall we are pretty satisfied. But there has been some inconsistencies.

This is the second time I bought property from KH. And this time is not that smooth. My first sales this time is Paul, and he didn’t let us know KH will have new section new my first property, so he tried to sell me the old section in the old area. We put the deposit, and later we found out the material they use for that property is terrible. So we just wanna they change them, but they said that’s approved by the county. Then we met Damaris, she is great and show me the new section. That’s what we want at the first time. Later we tried to get back our deposit, but they said there is nothing wrong with that house. Then we complain to the sales manager Amanda, she was very helpless and what she did is just covered Paul. Finally, we cannot get back the deposit but we still bought from Damaris. Actually, this time the buying experience is not happy. So I won’t suggest K. Hovnanian Home to the people around who wanna buy the house. ... More

Working with Joe and James was a pleasure

The house was move in ready but there was a lot discrepancies that needed to be addressed. I felt unprepared when I moved in. It’s an information overload but also there is information that is never given. I was given answered to my questions in the moment only to find out they were wrong answers and made me feel lied to. The warranty person has been great. When I do have tickets they are handled immediately or I get a call immediately that it will be handled. I wish the builders took more care before we moved in so I didn’t have strangers in my house for warranty. It’s a huge stressor to me to find someone who can be here for it, or take time off to be home fortunately our warranty agent usually plans it all for the same day. Is it possible that if the builders took more caution it would have been done prior too. Some information I asked for the builders refused to give me. Information on what my electrical is rated and where the wires are were denied to me which is crazy because as I improve my house I don’t know what or where my electrical is. They also aren’t sure what the inside paint colors are for doors and baseboards. I would of liked all this in my email or printed information. The warranty agent has been very helpful, but I wish the builders either had more time, been more aware of the trades and their workmanship so I wouldn’t have to call warranty always. Also I almost never used the realtors at all. I mostly felt with the builder, and the warranty. ... More

Quality home with a good team to get it built and this sales team were extremely supportive to the buyer on tough times and rising interest rates.

This is my first home purchase and our sales representative, Ashley was amazing. She really made the process as easy and painless as possible. My only grief is that there was multiple damages to the wood floors and overspill in many areas. Thankfully, they were quick to respond to repair these issues.

In terms of communication, Mr. Aaron always was willing to explain with details and response any questions and always very fast. In terms of construction, I guess the walk-through is not enough to see any issues, you will find scratches in mirrors, stains on the floors that you have to scratch and clean over and over, bumps under the carpet, things that you actually notice when you live in the house and start cleaning, sweeping, etc. Overall, it was ok, not a WOW for me.

Our sales rep Danielle was great throughout the entire process she kept us up to date with what was going on every week with videos and pictures. The home is great, there’s a couple little things that we’ll be contacting the warranty department about but they are very minor. Overall we are very happy.

Overall KHov was responsive and provides a good product. Attention to detail for a new home needs to be improved by their subcontractors, but in most cases they respond in a timely manner. As in any home buying situation stay engaged and document any issues. The important thing is that they will make it right when something does happen. We love the house and thank the team for the final product.

The sales person Todd Brewer is great and impressed by his professionalism and responsiveness. The construction manager Jeff is also vey easy to deal with. But the person, John, who led us for the Walkthrough was not much of a professional guy. He does not like to give answer to our questions. He behaves as if "I am gonna read these things that I prepared to read, you just shut up, and listen, and get done with it." I do not know how to deal with this person for the entire time of warranty. Unfortunately for me, he is THE contact person if anything happens during the warranty period. Sad!

Good Builder , Recommend other to buy home from K Hovnanian

I had a great experience with the sales offices - especially Joe. They listened and answered questions over and over again each time I asked with a smile. The construction team - especially James were amazing. Going above and beyond to ensure that we were satisfied with the work being done to the house. The only unpleasant experience was with the mortgage company through Khov in particular - Andrew. He was very unprofessional and did not have the knowledge and background to assist with a purchase that started in November and completed in July. Overall I would work with Khov sales and construction again in the future! ... More

Kenny and Giuseppe were both extremely friendly and easy to work with.