K. Hovnanian® Homes Reviews

the experience was very good, communication was excellent. the closing process was simple and the was finished on time

I wish the builders would have completed corrections before closing

I am happy with this builder. The team member here are friendly, easy to reach out and response prompts. The houses designed are beautiful.

Builder did honor contract price during a period of shortages and price increases. People were great to work with except for our contact at the design center who made some errors and refused to accept blame. That individual is no longer with the company, we understand. Once contract was signed there was no flexibility to change or modify anything . The house seems to be built well but I feel they undersized the heating and cooling system for a two story dwelling. Overall the house is enjoyable and modern and comfortable to live in. I do think that cramming a total of nine houses in a cul du sac has crowded the sight lines and curb appeal of our property that was not evident during the lot selection process. We also have some minor correcting issues and the fixing sub contractors have not shown up to make the corrections that were promised. The builders warranty manager however has been a pleasure to work with as has also been the builders building superintendent . ... More

The home is built in a hurry. It is great to be on time, but some details can be improved.

Great house that I love it.

The overall experience was pleasant. The sales portion could've been better for a first time home-owner, however the construction team and process was exceptional.

Again, the whole process was great. Allison was an excellent contact/realtor that work with Us, she’s great with updates on where we at, the only downside of it was the delay in installing the meter which made us stay for a week in a hotel since key turn over was push back 2 times, we know it’s beyond builder control but it can still be avoided on my opinion if key turn over was scheduled after meter was installed. Over all experience was great 4 stars instead of five because of this hiccup.

We were so happy to find a house! The market became crazy and builders were taking advantage! KHOV helped us get into our brand new home without pushing up the cost unnecessarily and gave us a great timeline. They were done on time with no delays and kept us informed with photos and phone calls once a week We love our new community and our neighbors are great! Our house has tons of storage and our backyard has so much room we are putting in a pool! Thanks to KHOV and the people on site and in the office we have our brand new home!

The external designs are well thought out. The interior designs are good and pretty standard and expected from builders like KHOV. Insulations are great and can't hear sounds from neighboring unit. No qualms about price, especially during this pandemic era, where the demand outbeats the supply. There are some minor things, which would have improved overall experience, like Stop Valves (made of plastic) in Bathrooms, commodes are pretty cheap material. The price difference between these materials and other basic models are just couple of hundreds per home.

The how was in pretty good shape the only essues were in the delay of the build.

Very satisfied with the house that we bought

It was great experience with KHov. Great job team

They are very friendly

Attentiveness and care from sales consultants to construction managers.

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

Since the move in date was pushed back from June 16th to July 22nd I rated the experience as 4 stars. The move in date was changed 3 times and I lost $3,000 due to the home not being available on July 22 because the flooring was not fixed and finally was ready on July 23rd. I lost the deposit on the movers and had to “rent back” my former home because of all of the delays.

Sales team was great. We are still settling in, and there are a few things that need to be adjusted/fixed (uneven cabinets, shower doors, etc), and since the companies are not local to the city, it can take some time from the time you call until the appointment. The customer service from K. Hovnanian has been great, though.

I had a great experience with this builder. I love my new home.

In a difficult housing market in Bakersfield, they were able to work with us to meet our time frame of purchasing a new home and transitioning from renters to owners in a short time.

Although there were a handful of issues throughout the process, we absolutely love our new home! We understand that some of the issues were COVID related, however there was a lack of communication during the initial process. Bob (the foreman) was able to improve our experience and regain our trust by doing weekly updates and contacting us promptly when an issue arose. We are currently working with K Hovnanian’s warranty department to correct our master shower enclosure, hoping to have a good experience with them as well.

H. Hov builder is trustworthy

Happy with the home and finishing.

The buying experience went very smoothly. I'd buy another KHovnanian home.