K. Hovnanian® Homes Reviews

Fast, easy, affordable and great designs

They take care of you

They were really friendly, even after moving in I still have a relationship with them, they answer all of my questions, either through call, text, email or even if I just popped into the office.

Our purchase of this home was relatively easy. I appreciated the responsiveness of the sales, building, and title team.

Great customer service but I feel like more attention needs to be put towards quality checks of completed work. I often had to point out things to be corrected that I felt the construction supervisor should have identified and corrected even before I had to mention it.

We had a very honest and helpful agent which led us into purchasing this property. The closing and walk thru of this home was/is a nightmare. The mortgage team was deceptive and not there to help the buyer, we were promised a deal and had to argue and lost regardless of the evidence provided regarding his mistake. The superintendent wanted to argue major architectural flaws in the home, stating that regardless of our concerns he "can't and won't change it because of time". It ended up being done! After we closed, we have had a variety of issues with the home, such as a sink leak where the customer service representative refused until forced, to remove the dishwasher where the wall was notibly wet, because he assured us it was dry. Trying to have that properly addressed was a nightmare, having the wrong appliances installed was highly ranked up there with still no resolve. So, no we would never do it again. The craftsmanship is thd lowest I have ever seen and if things were monitored as our house was built than the buyer wouldn't have remorse moving into their finished product. ... More

Experience has been good so far

Clay, Kyle, and Jared were very helpful.

Overall buying experience was excellent. Numerous minor issues on delivery (hvac wiring, trim flaws, paint spatter, etc.).

Since the first moment we stepped into the sales office to inquire about the homes we were treated great, once we decided to go ahead and apply we felt everyone was on board with us and the fact that we could do everything online was the best, but, even by doing everything online, we got support and got all my questions answered in a timely manner. Thank you Rachelle, Jodie and Jennifer.

Robert the builder is always available friendly and took his time to explain the process and what was being done in the home. Even after living here a month we reached out to him and he is still as friendly and helpful as he was before buying our home. Overall great experience!

I had an amazing experience from beginning to end! I’ve never purchased a house before, but this experience was perfect to me. Everyone did everything they were supposed to and I got all the answers I needed quickly. I’m beyond pleased with my experience and my beautiful home!

Everyone I interacted with was responsive & awesome to work with. Special thanks to Mike M, Alan W, Karissa B & Dee Dee. Very happy with KHOV's design touches and quality of work!

Very professional and very knowledgeable.

They truly go above and beyond to make sure the building process was fun, smooth and exciting. Although there were delays that were out of their control they still managed to make sure we were taken care of and always in the loop. Our house is beautiful and we couldn't be more happy with the finished product!

Everyone has been extremely knowledgeable and responsive every step of the way, from viewing and buying to moving in and my questions and requests afterwards. I would definitely buy a K.Hovnanian home again. Thank you.

Overall, it was not a bad experience at all, but it was not one great either. I understand you have alot of homes to build and alot of warranties to cover, but the overall customer service could be improved on I think. There were many times during the building phases and now in our warranty phase where customer service was lacking, or felt rushed like put a band aid over it and move onto the next house that has issues or questions. Please slow down and explain everything to homeowners as they move into a house. Its a major purchase in life.

Our home buying experience was very smooth with KHOV . Jared was great with explaining everything to us since it was our first home buying experience. Mike did a great job providing updates on the build and even checked in on us after we had moved in. Galina and Diane were in charge of processing our loan since we used KHOV lender, they both were in constant contact with us to assure we had no issues at our closing date. Warranty department is quick to reply to our requests and assist with any minor issues we have had. We are very happy with our beautiful home.

The experience is very exciting. Seeing the house come to life and seeing your personal touches is such a great experience. Just wish the team would be better communicators. Not many updates or responses. That made the wait frustrating at points. Let's hope that's not the same case when it comes to warranty issues because some have already arrived.

We were initially put off by the online reviews, but after talking to some realtors in the area decided to work with KHov. And we're glad we did! We found the right lot and floorplan for us and everything went according to schedule except for the pool, but that was not in their control. Although there were a lot of upgrades that were costly, the end product is something we are happy with and intend to live in for many years. Our builder project manager Mike was very responsive, always attentive to our wishes, and made an effort to fix anything we asked. We think the overall experience was positive and glad we chose to go with KHov as a builder. ... More

Anytime I had questions or concerns, Terence, Adrian, and Kevin were quick to respond and address any issues. Great experience!

the view of the house is very nice, but the construction materials are of very low quality

Everything was great, but Bret really made it special. He explained everything. He was available. He’s very friendly and most of all, knowledgeable.

i love my new house!

Didn’t get good service from these people. I wouldn’t buy a KHov home again. Only the construction manager and warranty have been honest with me. Besides that didn’t feel that I got a honest and true buying experience with good morals.