K. Hovnanian® Homes Reviews

We wanted to love this process but there were challenges at every step of the way. The salespeople were not as knowledgeable as they should have been and did not communicate as well as they should have given that we have never built a house before. When we brought up concerns along the way we were told things would be taken care of "later" and that "later" meant after we were moved in. Overall, we are happy with the house (the frame and foundation are good) and we got everything we wanted at a reasonable price but not without loads of stress.

No mail box set up. Roads not added in Google maps. USPS was not recognizing the Address. I have to submit several requests to Google. Had to make couple of trips to USPS. These things should have taken care by sales rep.

basement was leaking on the second day after fixing i see water in the an other place in basement, nobody check the cut insulation was repaired with adhesive tape, not replaced, in the result and I have a house for which I paid the cake for a completely new one, but the insulation in the basement is glued with adhesive tape The floor creaks in some parts, this means that in some places the floor is normal, and in some it is not properly strengthened The stump has not been removed at the site with a height of 20 inches, and many others I will ask bloggers (with more than 1 million subscribers) describing the construction of the construction of houses to review. I will try to send a link to you. Thanks ... More

We would recommend you look around. We do not recommend these new homes. The builder has little respect for the homeowner, very different from what they would like you to think. However, their project manager on site and K.Hov warranty manger are the only reason we can give them any stars! The go beyond the call of duty when helping and fixing any issue we have. They have a very hard job, cleaning up mistakes made, and they both do it very well, with patience and kindness! There are better built homes for the price. We cannot recommend this builder anymore, especially after blasting that they did not warn owners about. They do not have any respect for the homeowner, and it shows through their sales staff and the upper management who make the decision! And last, these homes sit on train tracks that run nonstop, especially during sleeping hours. Our house has many issues, and it is so much work trying to keep up, we can't even unpack and enjoy our new home. ... More

First, I would like to highlight that Tara and the Construction Team (Tony and Nick) were AMAZING throughout this process. Tara has always made herself available even after we moved in to assist with any issues we had, and so has Tony and Nick. While we expected the normal hiccups that come with a new build, we did not expected the Homeowner Services team to have such little compassion for a pretty serious electrical issue. After reporting a recurring electrical issue, we were told the issue was fixed. We then left town for 4 days only to return and find our fridge and freezer completely without power and everything inside spoiled. Our two-month old baby lost 500 ounces of breastmilk. When we reached out to the Homeowner Services team, Derek and Mike, we were met with little compassion and no accountability. They later explained that there were issues with the breaker being overly sensitive, but this break was required by county code. An enhanced breaker was later installed. However, KHOV refused to offer any assistance for the items lost and the Director, Mike, didn't even offer an apology.. only explanations focused on policy and technicalities. KHOV told us the issue had been fixed knowing they were dealing with the overly sensitive break issue in multiple homes. They could have at least warned us that it could happen again and explain the breaker issue to begin with. Secondly, we aren't too satisfied with the HOA Company (National Realty Partners). The monthly expense for HOA is pretty expensive, yet we have no street lights or dog stations. We also were told the clubhouse will not be ready for another year. Overall, the home buying experience was great. The quality of the work is pretty decent as well. If only things worked as they should. Not sure if I would recommend anyone to KHOV, and we certainly would not use them as builders again, simply because of the lack of compassion from the Home Services team. ... More

We’re very easygoing people and we prefer to enjoy life rather than complain. However, we’ve experienced some significant issues since moving in. Our sewer pipe broke and backed up during our first week here. In addition, we’ve had multiple problems with the flooring, steps, and appliances. Also, pieces of wood left in the sump pump caused it to run no stop until we had to pull the plug and get it checked. Some of the workmanship and finishes also seem cheaply done. While the staff has been responsive and helpful with service requests, it feels like a new issue comes up every couple of weeks. We’ve only been here three months, so we’re going to wait and see how things go over the next nine months. ... More

Did not take care of requests to fix problems with the house.

Purchasing a home is inherently a complex process; however, the lack of communication between the realtor, loan officer, and underwriters made it unnecessarily challenging and stressful. Additionally, the builder’s contractor left several touch-ups incomplete, and I received the keys before final cleaning. To further complicate matters, the cleaning service did not arrive as scheduled, and when they eventually did, the home was already occupied and the carpets were being replaced. She never came back. The small room and the house lacked proper insulation, causing overheating until I requested additional insulation. There were also electrical problems, including non-functional light switches, which required an electrician visit. Unfortunately, the interaction was unprofessional and dismissive. While I appreciate the home itself, I am concerned that future requests for corrections may be met with excuses rather than solutions ... More

The sales team fell short of their due diligence. I was long distance and was told many things that I was unable to verify the time. Parking is one of them. Sales was confident that I would be able to park my car in the garage. I cannot. Acoustics between floors is slipshod. Cabinetry and doors are not held together very well. Spacing between apartment buildings to make ease of parking in the garage is very minimal.

Builder could do better job. 1. DId not check that all new appliances were in working condition before closing. 2. Closing aggressively, but not following the safety of homeowners for their safety in active construction zone. Especially when moving big vehicles. 3. Not following local, state, or federal safety rules in active construction zone. 4. Did not pay the land taxes were due at the closing time, it is my headache now, I paid to avoid accruing the interest, but waiting to get reimbursed builder share. No resolution yet? 4. Other bills were also not paid, spending lot of time to resolve the issues. 5. HOA management is not user friendly (forget the welcoming the homeowners, they do not help when they need help). Created problems, one open pending issue! Working on it... 6. Life is busy, if these problems were addressed properly before closing, the homeowners will have fewer problems once they move in. Make homeowners life easy as is they have lot of issues to deal during moving? 7. The community center is not ready yet, lot of homeowners already accupied. 8. The good part is no one knows who is on the board/HOA. This information should be public knowledge as they are taking most critical decisions on behalf of association. I JUST HIGHLIGHTED FEW HERE. ... More

Need to improved the complete end to end communication. sales to escrow. underwriter last minute finds and expecting to get resolved in 1 -2 days is not acceptable.

Better than a Ryan home, but still a builder-grade home!

I am very happy with the initial start of my home buying process. The sales team was great! My disappointment started when I moved in and started seeing that the walkthrough tags weren’t all fixed and then I started seeing more flaws. Unfortunately, there’s too many to list. The whole issue is the workers that are contracted out. It is so obvious that there is the lack of caring out what they do and definitely lacking pride in their craft. I am still waiting for my places to be fixed with my concrete. It’s been awhile now since I asked for mistakes to be fixed. There is a warranty and I will get to address things at my 1 year mark. I hope everything will be fine then. ... More

Overall experience purchasing was good. Problems get taken care of quickly I wasn’t told up front that I could not paint the interior for a year or that the HOA needed to know about all the flowers I want to plant

The KHOV Elevon salesperson was very misleading, played shady games over crediting back $1,500, I would not trust her and certainly would not refer anyone to her. The home is lovely for the most part. I was told the home was "close to being ready", knowing I was on a tight timeframe to move, they sat on the house with not a single nail for almost a month, I lost money on the house I was selling due to not one but 3 closing delays and then they did not even live up to the $1,500 credit back they offered (found that out too late). The interior is lovely (we bought the farmhouse style) but the front landscaping was sloppy, I wish that they would have actually completed the punch list before I moved in and they absolutely did not clean the lot, we have had the worst ant problems, coming in through our sockets, trim, etc. READ EVERYTHING. They do provide many beautiful upgrades like a free-standing tub, barn doors and little details that make the home just a little elevated. Some of the systems DO NOT work as described (i.e. "Fresh Air Intake"); the fence is sub-par, and I think they tried to squeeze one too many houses on each street as the houses are so close that many side yards never dry due to lack of sun. Unfortunately, you don't get the HOA rules until after you have provided earnest monies and then, the HOA rules not working for you is NOT a reason to break the contract. I did not like the Elevon Sales Team, I'm planning to sell in another year and move. I have to take ownership that I should have demanded certain information before giving them any monies. The Project Manager was great, but did I mention the Sales Team either withholds, misleads or just lies; sometimes over stupid things but they really lied about the plans for the development. That was not KHOV as a company, but the sales teams represent the company. I might have rated a little higher overall except for the fact that Heather the Salesperson really tainted the experience, and you just can't change that so every time I pulled into my garage, it just took from the joy of buying what was supposed to be my "dream home" (within an affordable price point) and the HOA management company.... just ridiculous nonsense. ... More

Buying process was exhausting and if you are not computer savvy, it's a real turnoff. Once in the home, I started finding little things that they cut corners on, lights in closets, vanity drawers are too deep (unusable). Cabinets and microwave too high. Space could have been better used.

I have not heard from the follow up home inspector post buy. I have concerns but she has not called me back. Her name is Dean.

I need to speak with management. Many issues please contact me

Had hard time right from sale to moving to post occupancy. Evaluate other option before committing to Khov.

We had issues with the loan department and sending multiple documents. Seems that they were not communicating with each other. Sales representatives were always helpful. Electrical sockets in both bathrooms weren't tested prior to move in. So they didn't work. Walls needed repairs after the first month as you could see all the nicks, nails etc. The drywall is just painted over. Been here for 3 months and the refrigerator door handle came off. Maintenance requests submitted however, it takes a while for them to respond to them?

When you build a home in 4 months, don't expect quality craftsmanship. Lots of interior issues - drywall/paint defects. Landscape is a 3/10 at best. Sprinklers not sitting flush with the ceiling. Lack of customizing. Overall, I wouldn't pick a KHov build for our next home.

It is a great neighborhood. I wish they would have better customer service after you purchase the home. I moved in and noticed so many problems that I have not been receiving any help with. before purchasing the home I was very excited and loved the customer service but I guess that was just to get me to purchase the home. Now nothing but rude comments and no action.

Home is well built however there is no consistency in pricing everyone in neighborhood paying different prices, If you get a loan with them I would advise to get it on your own the terms were different every time we went in. With construction still going on there are many nails in the street and when ask if someone could clean up so people would not get their ties damaged it seems to fall on deaf ears every time I walk I pick up nails in the street Landscaping does a poor job taking care of the neighborhood many dead plants and when asked never address.

For the price of the house, we should have gotten morn out if it. They care more about building houses than having a play park for kids.

Design team is so outdated ! I feel the house model is from 1980s and no update in designs. Definetely overpriced for these outdated designs.