K. Hovnanian® Homes Reviews

The sales person we worked with was great. Had she managed the whole customer experience it would have been a much more enjoyable purchase and our issues would have been resolved. Our design consultant didn't give us accurate information and met us at a different location instead of in the community where we purchased. This led to a lot of confusion when the final product was delivered since items we discussed were missing and we were told that was never part of the plan since the model was built with different options that are not available for the home. As for responsiveness to issues we have lived in the home for over a month now and we are still waiting for the builder to finish the home. All the bath fixtures are still missing and they can't seem to find the correct ones to finish the install. Other items we have brought to their attention they looked at and said they would get back to us but have never bothered to get us an answer. ... More

Great very happy with the house

The BUILDERS were very attentive and resolved my family's concerns regarding unexpected issues that arose in our new home. The Service Maintenance Manager was very professional and returned my calls within 24 to 48 hours to answer any questions or resolve problems my family and I had.

We had people who we could call whenever we had a question, it was a pleasant experience and we are happy with our new home.

During my process Dotti and Rob provided the best customer service and updates on my beautiful home

K Hovnanian Home is the best! We had such a great experience buying home in Richmond Hill, GA. Entire staff we have met was all friendly and professional, very happy with purchase!

Friendly, courteous, willingness to answer call on day off

Very nice people. Kept me well informed as I was out of state. Answered all questions quickly.

Overall we have been pleasantly surprised on the quality of the build and attention to detail. While there were some minor hiccups on several things, many were quickly addressed. Steve K was on many of these issues in a short period of time. Also, watching the different crews build some of the other houses was a real education, this KHOV neighborhood was a well oiled machine.

My overall experience with K. Hovnanian has been pleasant from the start. The Sales manager ( Ms. Jackie) was helpful and available to address my questions. The quality of execution of the house is very good. I would recommend them highly.

I have built homes with other national builders and this was by far the easiest, least stressful and most satisfying process! I love my Khov home.

Brian is awesome so is Justin in the models New crew the new guy in charge of repairs and walk threw is awesome Lisa is awesome We had a ruff start but it’s much better now the crew is awesome and repairs are all being well addressed everyone is on point they have gone threw transfer of new employees but you are on point now great job to everyone thank you all

The professionalism, integrity and demeanor of the sales associates, as well as the building coordinator went well above and beyond the call of duty . . . These are the exact kind of employee's any company would thrive with, having them on their team . Thank-you for all you've done for me, and continue to do for me regarding my purchase of a home at Retreat at Millstone . . . Well done men ! Best regards,

This was my first home it was stressful but all in all a good buy

My wife and I are happy with our home. K. Hov kept us informed and updated through out the build out and the home turned out exactly how we envisioned it. We are happy with the quality of work and the professionalism of the K Hov representatives. I highly recommend buying a K. Hov home. You will get a quality home and outstanding service.

The Builder did a very good job.

Always available for questions or concerns. Made the whole process very easy and effortless.

Thank you all for letting us have a great experience in buying our new home.

The customer service from all of Hovnanian's representatives was excellent!

Sabrina was a doll through this entire experience and she made asking questions easy! This is my wife and I's first home and we love it.

Awesome customer service! Will recommend

The sales team here in Madera was great. Brian always took care of our questions and needs. The lending team which included Lorena and Linda were amazing and so easy to work with even through all the little hiccups. I was nervous about working with someone so remote for our loan but they exceeded my expectation and I really hope they get recognized for their great work and I’m sure it’s not just with my loan I am very appreciative.

Closing was too much of a rush. My construction manager was excellent

I had a great experience buying the house with you guys.

Kyle and Clay where both top notch in their professionalism and timely responses. Kyle especially made our purchase a better experience. I would have liked to have seen higher quality cabinets with dovetailed joints and roller bearing glides for this price range.