K. Hovnanian® Homes Reviews

Everyone we interacted with was great. I am however not 100% satisfied with the quality of the work in certain areas such as the floors, garage foundation and others. However, the warranty department has not come to my home to review and hopefully fix these issues. For now, my rating right now is what it is but will hopefully improve based on my experience with the warranty department.

I do have good experience with khov except service tickets.

The closing was delayed by 2 months due to sewer issues. They did miss the garage door opener that was to be installed and now I have an ugly handle on my door. The biggest surprise to me was there was no thought for a hub for cable and internet. It's 2021? What the heck? Now we get to run ugly cables outside walls and drill holes in our brand new home. Not very thoughtful on the builders part. The best part of the process was working with the staff from Mike my sales man and my weekly calls from my superintendent Alan and my walk thru with Lori. Such great people. Had it not been for the late closing, the garage door opener and even more of a bother the fact they did not consider internet function in new construction I would have given them a Great! ... More

Our purchase of this home was relatively easy. I appreciated the responsiveness of the sales, building, and title team.

Will was great to work with and always responded to our problems in a timely manner. He made the home building experience great.

Ryan was very good at communicating with me throughout the build. Once i moved in if i had any questions he would respond in a day. He was a pleasure to work with and has helped me throughout my move into my home. I did not give KHov 5 stars on anything due to the sales rep. I am just now finding out that there was a build option that i could of added to my house that was never told to me by sales even after talking about my plans for the house. Now i have to look for outside work and since i am new to the area it is a hassle. It is annoying and now nothing can be done but me searching for a contractor. Other than that home looks good. ... More

Good team that I worked with at KHOV. Kept me appraised of progress throughout

The professionalism, integrity and demeanor of the sales associates, as well as the building coordinator went well above and beyond the call of duty . . . These are the exact kind of employee's any company would thrive with, having them on their team . Thank-you for all you've done for me, and continue to do for me regarding my purchase of a home at Retreat at Millstone . . . Well done men ! Best regards,

Pleased with quality of home, we are very happy with it. Pleased with sales person we worked with, she went above and beyond. Dissatisfied with communication from construction team throughout the build process. Nice people but poor communication.

The construction manager was fabulous and worked with us very well. The loan process easy and will work with you

Quality and workmanship issues but their warranty department are really trying to make things right.

consistent updates as the build was going on. Great photo's and opportunity to walk through build phases

The team was very professional

I’m coming across many surfaces that aren’t level (fireplace mantle) or square (some walls and corners). I would have fought harder for a wider driveway and extra paved parking area. I had an issue with an exterior floodlight that never worked, turned out it was the bulbs. Something I feel should have been checked in their quality inspections. I discovered water dripping from the first floor to the ceiling. Turned out the refrigerator water line was not connected properly and the connecting nut was only finger tightened. Waiting for home owner services to come out and inspect for any damages. Drainage in my yard is horrible. Every time it rains, I end up with a large swampy area in my back yard. They had to rush towards the end to meet a closing deadline. Biggest help throughout was the on-site construction manager Blue. She is amazing and extremely helpful. ... More

The process went well, despite the situation of covid delaying things. We had a good experience, but felt our issues during walkthroughs wasn't taken very seriously.

Excellent with the whole process

The fire alarms do not have good qualities and the support team is very reluctant to fix this issues!

- Quality - The quality of the materials used is great, the execution of installation at least in my case, was rushed and therefore substandard. They are still contacting me to finish duct blaster testing (I've been living in my home for 45 days) which should have been completed prior to my move in. They demanded that we close no later than a specific date but they didn't finish construction until just a few days before closing. Only allowing a few days for the walk through to be completed. On top of that they keep hassling you about giving them 5 stars on this rating. Stop asking and earn it. - Value- That being said I believe the value was there, definitely a good purchase. Not 5 stars because of the rushed work and the subsequent work requests I've had to put in and make time for them to fix. - Trustworthiness - 'At least they tell you they're cheap in some areas' Lighting for example, I was told by them that pretty much all of my lights would have to be replaced soon. I expected them to last at least a year. Nope, nearly all of my exterior lights and about 1/3 of my interior lights have either burnt out, dimmed significantly or are flickering. Since they were very upfront about that among other things, they get nearly full points for trustworthiness. Two reasons for 4 stars instead of 5. 1. They demanded earnest money to close by a specific date. No problem. Only that they did not finish building until three days prior to the last day we could close without incurring fees. The walk though and final walk though were just 1 day apart! 2. We were lied to during the selling about gaps on the underside of the fence. Probably just a misunderstanding (I don't think it was malicious) between what sales thinks construction can/will do. - Responsiveness - It's slow. I expect it to be slow. I don't expect a business to prioritize warranty issues. I put in a request to fix a door and it took a week to get a reply. Therefore, a 4 star 'okay' rating. They respond and resolve issues without much fuss but it's not a 5 star response. All that being said, I want to shout out an all-star that they have working for them. Robert. The construction manager has been super honest and very helpful, he was given a nearly impossible timeline and has been working tirelessly to assist us. He alone is why my rating is not significantly lower. If I was just rating him, then I would give him 5 stars all around! ... More

beautiful house, love the construction. However just a week after moving in ,door knobs falling off kitchen cabinets falling off, and the screen door coming off, no instructions on configuring garage gate and garage key gate . So overall im not happy with the way my family and I were treated after closing the house.

Overall, we are happy with our new home. We did however we did have a couple of minor hiccups with the purchasing process and having the punch list knocked out. This is my fifth house that I have purchased. This process could be a little better. The great thing is that K. Hovananian has managed to construct Homes in ideal locations for work and to live. Our agent was extremely responsive and very helpful to our concerns. She continues to help even after the closing.

Though there were some problems at move in, I love my new house. Unfortunately, there was a gas issue at closing. I called in a ticket, and the plumber came but was not able to find it. A month later I still smelled gas. A different plumber came who found the leak and replaced the piece that was defective. I'm glad the problem was solved, but disappointed the first visit did not resolve the problem.

The house is our dream but due to bad grading in the back, we have a swamp like area. After several weeks of back and forth with the builder, we had to get the city inspector to cease occupancy permits for the remainder of the development before they would entertain correcting the grading. It has been a month now since they had stated they were going to fix the issue but still haven't started the work. They also haven't fixed the chip in the bathroom counter that happened before home inspection.

Nice place to live.

Some of the workmanship was less than par ( Paint & Tile). Some of the promises such as adding more flooring and step up to 2nd level in the attic was never performed. Sloppy concrete on brick, cracked concrete in the garage step. Other than those items were fairly happy with everything.

After loving our first K.Hovnanian we decided to do it again after just 2 years. I do believe since we this development was near closing corners got cut and unfortunately Im not as pleased with the girst purchase. I would still recommend the builder but I'd love to see the same great workmanship be more consistant. Even with minor issues I still love my new home!!!