K. Hovnanian® Homes Reviews

I was disappointed with quality of craftsmanship (especially the masons bricklayers). Katrina and Buddy w/ KHovnanian have been great dealing with other then the poor masons poor craftmanship my experience been great.

It has been one month since we moved in. We had no major issue, except one week delay due to electricity permit from the town. K. Hovnanian paid for our hotel for that week. The house is beautiful, well done. After we moved in, we had our own inspector to do a report and it came back clean. Also, we had our home insurance sending their rep to check on the quality of the structure and windows and the same results – well built. The only branch that made us wonder was the Escrow Company. If we could choose, we would work with another one. Otherwise everyone at K. Hovnanian was very helpful and pleasant. Thanks to Daniele, Kyle and Vinny! ... More

My home is solid and tight and overall lovely but the details, the ones you pay big for because they are lumped in packages or you were charged for making a modification, are sloppy and/or missing. Upgrading a room means paying for the layout, not upgraded materials as you will still pay for those at the design center. The design center offers a few options only, especially at the grade 1 and 2 levels. Even when upgraded, things such as knobs, kitchen faucets and shower doors are extra. The electronics office, picking out internet/automation/lighting/securtiy systems is super high pressure and not enjoyable in the least. Both design center and electronics were beyond slow at getting the materials to the me/office putting my build behind schedule. The building though was efficient and fast. Once built, the trim work in the home is sloppy in areas. Things like nicked wood or raw edges on trim are covered in spackle and painted over. Nails showing or popping through wood, and cracks in cabinets are left unattended...it's careless construction in what could be a perfectly beautiful home. The landscaping is basic and done with very inexpensive plants, cheap trees, too many shrubs. Overall, I do like my new home and the people I worked with are very nice and helpful. The salesman was charming and responsive, the construction managers are all informative and helpful. I would work with the people again but likely not get another khov home. ... More

Home looks good. Materials used might be cheap for the price paid.

Overall experience has been positive. Unfortunately, the settlement company did not send proper paperwork to the water company and the HOA. We settled on October 28 and our water was cut off on November 28 the day after Thanksgiving. Of course, no one was available to assist us because it was a holiday weekend. Our goal was to stay a few days but had to return to Bowie, Md. We returned to Delaware on Monday. After numerous emails and phone calls the water was cut on at 3:15 pm.on Monday Thanks to Nick and Tom for being empathetic and caring. It was would have been nice if the company had offered accommodations elsewhere in Delaware. We are experienced homeowners and have never experienced this level of incompetence. Obviously, someone dropped the ball. Hopefully, no one else will endure this unfortunate experience. ... More

Overall it was a good experience!

Very happy with our purchase and the home that was delivered to us.

Not very responsive, organized or proactive about repairs/fixes but customer service is friendly. Great value for the home and it was beautifully built

The mortgage company was difficult to work with but the work was good and the house turned out great.

It would be nice if the where explain since the house was only frame o give us a tour at least before the moving in

Overall experience was great... Jean, our sales rep was great, couldn't ask for a better person to help us with whats really a big time consuming and stressful process....Rich, Greg, from corporate, helped out with getting some things taken care of in the build process, so was our production manager Steve...and Ryan...as a contractor I know how difficult it is to mange a build, deal with subs and then deal with customers....Steve does a great job....We are happy with the quality of the home, probably the best built "new Construction you can get without going semi custom or custom built...My wife and I are happy in our new home.... P.S. The Experience with their mortgage company was why they didn't get 5 stars from me and I would probably need a much "bigger incentive" if I ever needed to go through them again...completely unprofessional, i felt i got my mortgage, at 711...sorry 711... ... More

After settling in to our new home we have notice more little issues with finishings. Between excess spackle around ceiling lights to a rough area on the hand rail for the stairs. It has been the little things we have noticed now. Just the fit and finish we thought was great at first is not the best. They have been quick to respond and fix any issue we reported. They care that we are happy with our home.

Overall I am having very positive experience with K.Hov. K.Hov team is very responsive and supportive. Having issues with some appliances and K.Hov team is very helpful to address those issues.

We bought a move in ready home which was not custom for us but has a lot of beautiful upgrades. The KHOV design staff made the house to suit a large family and guest areas. Although we love the house we definitely would do a few things different. The Garage is small and only able to park one car inside. I would suggest the extensions in all directions if your building. We found out our gas meter is to small and needs upgraded to a larger size. Khov brushed over the 20 ft easement on our property. But I guess we should have read better. What’s behind the walls we will never know. Since the house was already built we are trusting the workman ship is good. Fingers crossed.but like any home already built new or old it’s always a gamble. But the sales team was impressive and answered any questions I had and bent over backwards for us every step of the way. I would definitely recommend KHOV over a lot of the other builders. We love our house and our new neighborhood. And we are happy that we choose KHOV. ... More

Experience was fairly positive throughout the Home buying process.

K. Hovnanian Homes are very nice homes, and Standford Park is a lovely area, near highway 75. As for the construction of the home, the builder and sales person's do a great job keeping you informed on the progress of the build. This was my second home purchase, and the KHOV team was extremely helpful and knowledgeable. They answered every question i had truthfully and in a timely manner. What i wish i could have gotten is (1.) a bigger garage, 20' deep garages are not designed for the Texas truck driver. My full size truck will not fit in my garage, this leaves it open to the Texas weather. (2.)Also the options although good are somewhat limited, I understand the concerns of the seller, to not personalize the home before all the paperwork is signed, but there should be a few more interior and exterior options that can be added during the build, and not left to the buyer to do once the home is complete. (3.) and this is truly personal, is that the 14'x18' upstairs living area, is truly not 14'x18' when you include the stairway. Overall, i am very happy with my new home, and the neighborhood. and so far, the few concerns i have had have been promptly handled, and in a very professional manner. ... More

All was fine with the exception of I did not have the full option and buy into options like lighting and choice of fixtures, etc. I lost both my sales person and builder half way through the project so I felt lost. Never the less I must say Carl did an excellent job in seeing me through the completion of the project. Everything else is nothing to talk about.

there were some little things that came after we moved in. some imperfection here and there. otherwise love it. Will was a great deal of help. always given us updates on the progress of our home. in the beginning there were some misleading information on what was included in the 50% off on upgrades so it put us somewhat over our budget. We didn't want as high of a payment. So if we would have known that the upgrades didn't include the structure we would have add as much. plus in the package before we went to the design part took the 50% off right away. this was explained to us. So we were under the assumption that it was all upgrades. We wouldn't have add as much on the structural part of the build. We love the home and would have it any other way just wish we were better informed. ... More

For the most part, we are very happy with our new K. Hovnanian home (so far). We had some minor repair issues that were addressed in a timely manner once I contacted the warranty service team. They were really good and responded very quickly. Overall, the workmanship was very good although I wish that full plywood sheathing should have been done all the way around the house, not just the front and back. My only other slight disappointment is the kitchen appliances that came standard with the house. K. Hovnanian could have put some that are slightly better. We plan to upgrade them in the next couple of years. Our experience with our salesperson Karen was awesome! She's the best! She was extremely helpful and always answered all our questions or got the answer for us if she did not know. She was very professional and always friendly. Thank you Karen! ... More

Overall a good experience and I would do it again. Liked all but one of the Khov team members.

Great home, great service upto the point where we bought the home. However, given it was a model we didnt receive the attention we would have liked to some issues after we closed. All in all pretty happy.

The base price of the homes in Villago are extremely affordable, although options and upgrades are terribly inflated.

All in all, we had a good experience purchasing our home. The sales staff was patient and took time to make sure we had all the information we needed. We were not expecting all the upgrade and add-on options, but felt we needed some to make the house more functional for us. The incentives they offered helped to keep the cost down. The design center experience was more then we expected. The base line finishes were not up to the standards we expected for this price point home so we spent more then we wanted to get higher quality finishes. Upgrades were very expensive by my standards and options were minimal within a given level of upgrade. Dealing with KHOV's financing group was very easy and they offered very good rates. The on-site warranty team was very responsive and took care of all our issues quickly. Penelope and Deborah could not have been more helpful during the construction phase and followed up in person on several occasions. I would do business with KHOV again. ... More

quality and finish of house is not as expected

Friendly and responsive staff from sale and mortgage company, to on site staff to address any issues.