K. Hovnanian® Homes Reviews

We got a bunch of issues that we have brought up to our contractor. So far we have been told that we should report them all before end of year. We got exposed electrical wires in are garage. The general contractor was switched out on us. Issues with so called premium lot.

We had an amazing experience thanks to Elliot our construction Manager and his assistant. They answered all our questions and help us with our dream home . Elliot made this experience very pleasant.

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For the most part was a good experience. Lisa was amazing and super kind she helped us design out perfect home and answer any questions and if she didn’t know the answer she found out. Ryan was also amazing and kept us updated weekly. We was sad when Ryan moved. Only complaint I have is when we moved in furnace wasn’t working and we let the builder know over and over told called the company to come fix it. I assume it was the hvac company slip up but regardless got to the point where I got it fixed. Also on of our plugs by the stove keeps tripping which isn’t safe and should been checked before since we wouldn’t of known during walk through. So have to go through home warranty on the issue we will se how that goes and don’t have to much hope on the 11 month Inspection but I hope I’m proved wrong! ... More

Company rushed closing date to 9/20/22 was originally told it would be end of month. Final inspection garage foundation was not level, contractor poured additional concrete which did not match nor level garage prior to closing was told epoxy would be poured to complete correct the issue with the garage. That was promised 9/16, as of today still not complete. Dishwasher also not working as of 9/16/22, currently still not level and shifts to the left after every complete cycle. Pull out trash can day one jumped off track, was supposedly corrected, still does not open and close smoothly. Front and side door entry to the garage must be slammed to shut. We love our new home, however these issues definitely negatively impact and take away from what should be a wonderful experience. ... More

This is my 6th home. I have to say Richmond home builders gave me more value for the money. little things like larger entry doors, lights over every shower, trim around every window, blinds included with the purchase. more flexibility with requests. Everyone I worked with was professional and did the function they were assigned. I will say that Karie in the mortgage section spent some quality time with me and i appreciate her for that. The reason my overall rating is not top notch is all but one of the issues that were on the punch list from closing are still not completed. I have spend 6 weeks waiting for the contractors to show up. Schedules and been made for the last 5 weeks and every week no one has showed up. I have spoken with the Warranty section every week with the understanding that i would be contacted back. That did not happen. The last call I made the warranty section gave me the direct numbers so I could the contractors myself. I did spoke with them and was told again that i would be hearing back. Again nothing. Spoke with Carmel she stated that she was going to get in touch with Mike. from warranty . So I am waiting to hear back.. Again. ... More

Initially didn't get the response I needed, but overall they did good!

Home is lovely ; although a little tight on closets and the garage is way too small

I love the neighborhood of the home and the customer service was great. Thewas completed as scheduled for closing

Good home overall. Process is overwhelming

The only confusing area in our whole experience has been who is in charge of what area when you make a service call. Even though you only call one number, you end up being told at times that what you're calling about has nothing to do with warranty and that it is a the construction manager's responsibility to handle this issue...complicated by the fact that I have had several different individuals calling me back about the same issue...would be nice to have one point person. Homeowners should also be told in advance how the service desk process works...not being given just a number! Response time to tickets needs to be addressed as well. ... More

There was some contract issues from the time of the contract being singed to when it was being built. I felt like I had to be an overseer throughout the build process to make sure I was getting what we signed for vs what was being built.

Sales Department is great! John and Jen are great to work with.

There are issues with our kitchen drawers. They wouldn’t close properly, leaving an inch gap on one side. The builder is trying to justify this. They are not acting in the best interest of their customers. I don’t trust their explanation. Also, there is a heavy pushback on the warranty items. In our backyard, the area near the foundation line is wet and feels like a quagmire even several days after it stopped raining. They are refusing to address this issue indicating that there are no standing water conditions. There is hardly any carpet padding. Overall, the quality of the materials is mediocre. The builder has done a poor job of ensuring that the ground is leveled before putting the sod. The lawn is full of ups and downs. I wouldn’t recommend this builder. There are hardly any architectural elements in the house. You would expect some nice architectural elements on a $500K home. They have quality checks, but it is a joke! ... More

Our home is beautiful however the final steps were very rushes to get it done on time. The drywall and paint is horrible. There was no QA/QC as we closed and they didn't fix the items that we pointed out at the pre-closing inspection. Now we have to deal with a drywall and paint in our house for three days after we have moved in. I hope we are the exception and not the norm as Khov came highly recommended. One shining star was our sales rep Allison!!! She was great in sending us pictures every week as our home was built and is just a sweetheart.

Overall it is a satisfying journey with kHOV.

There are some issues with the house faded paint, backyard outdoor light is not working and two bathroom air vent are not working properply.

Look into the contracts very well.

Overall, a good experience… we were not a fan of the transition from production to warranty… we found several small issues that our construction managers could’ve handled quickly and easily after moving into the home but they more or less turned their backs on us and insisted we contact the warranty department… we understood they needed to press on with the continued development of our neighborhood, but little things like that go a long way for customer satisfaction and will play a part in any future home buying needs, along with recommending this builder to family and friends…

While my overall purchase experience was good, I think that K.Hovnanian drops the ball on their communication with their buyers. There were a few things that we were very disappointed with and it seems that upper management just kind of passed it on to their front line reps (the sales office) Although there was nothing that they could do personally (even I knew that) they tried their hardest to make it right. Example One - we were initially told that putting our earnest money in held the price of the home. Turns out it did not but the sales person that assisted us (not our sales person because she was out of the office) took zero responsibility for what she had told us and we were given zero consideration to the fact that this was done to us (and now the home was $16000 more) Instead I got the line that "My management said there was nothing we could do about that." That's fine, but at least own up to your error. Example two, We were delayed by 3 months. Our initial date in Feb, then March, then April. Causing me to go beyond my lease and pay a premium on my rent because I was month to month. When I asked for some type of compensations, the response was No our company does not do that. The only apology came from our salesperson. Also the fact that all of their options were as packages vs "A la Carte" really made me sad. While it maybe every day that you guys are selling the homes, its a monumental purchase for first time homebuyers. I think that you guys should keep that in mind when doing design meetings, frame walks and move-ins ... More

Appreciate the communications. We were called every week as promised. We were a little disappointed that some of the options we wanted or were told were available ended up not being available.

All the the people that represent KHov were great to deal with from our sales person Leah, to Kelli in the design center through Steve and Jacob our construction managers. Updates were provided as promised and easily understood. Steve was awesome to deal with! Rough carpentry was actually a little better than we expected but we do have some concerns based upon what friends and neighbors told us of problems they experienced a year or two down the road. Time will tell what if any issues we experience. Finish carpentry was nothing spectacular and we feel could have been done better. Paint job was ok but what we didn’t understand was when they said the walls get 2 coats of paint we didn’t realize the 1st coat was actually what they considered the primer coat. Warranty has been very responsive to the few issues we have had to date and easy to deal with. The steps leading up to the gold key orientation and closing were very disappointing in the presentation of how the house was cleaned and prepared. We were not happy with the cleaning and the cleaning contractors that were used were not good. Anyone purchasing a house should be prepared to spend a good day or 2 cleaning. There was no sparkle! We love the house but for what a family pays for one of these homes the new owners should expect and receive a home that shines from bottom to top. ... More

The experience is very exciting. Seeing the house come to life and seeing your personal touches is such a great experience. Just wish the team would be better communicators. Not many updates or responses. That made the wait frustrating at points. Let's hope that's not the same case when it comes to warranty issues because some have already arrived.

Steve has been a great help throughout the whole process very responsive. Unfortunately other than that construction managers have been moved around and we eventually had to have Keith involved and now have his direct contact so hopefully things get fixed 7 weeks after gold key presentation.

Allison was the best