K. Hovnanian® Homes Reviews

Builder not very flexible with ideas outside of their cookie-cutter plans.

There are some issues with the house faded paint, backyard outdoor light is not working and two bathroom air vent are not working properply.

I just purchased my home and the experience was great. I love my new home. The staff were friendly and informative along the whole process. I am happy with my purchase. The price was good based on the market. I feel like this purchase was a great investment and I look forward to living in my home.

Look into the contracts very well.

The floor plan is great. A lot of details were missed. I’m still seeing paint on the outside of the windows that need scraping. This is one example of missed details. The new home is still surreal and exciting!

Overall, a good experience… we were not a fan of the transition from production to warranty… we found several small issues that our construction managers could’ve handled quickly and easily after moving into the home but they more or less turned their backs on us and insisted we contact the warranty department… we understood they needed to press on with the continued development of our neighborhood, but little things like that go a long way for customer satisfaction and will play a part in any future home buying needs, along with recommending this builder to family and friends…

I love my new K. Hovnanian home, but there were a few issues that were not resolved. The team the builders hired to build my home were unprofessional and not respectful of my property.

Everyone we interacted with was great. I am however not 100% satisfied with the quality of the work in certain areas such as the floors, garage foundation and others. However, the warranty department has not come to my home to review and hopefully fix these issues. For now, my rating right now is what it is but will hopefully improve based on my experience with the warranty department.

I do have good experience with khov except service tickets.

Better than Ryan homes

While my overall purchase experience was good, I think that K.Hovnanian drops the ball on their communication with their buyers. There were a few things that we were very disappointed with and it seems that upper management just kind of passed it on to their front line reps (the sales office) Although there was nothing that they could do personally (even I knew that) they tried their hardest to make it right. Example One - we were initially told that putting our earnest money in held the price of the home. Turns out it did not but the sales person that assisted us (not our sales person because she was out of the office) took zero responsibility for what she had told us and we were given zero consideration to the fact that this was done to us (and now the home was $16000 more) Instead I got the line that "My management said there was nothing we could do about that." That's fine, but at least own up to your error. Example two, We were delayed by 3 months. Our initial date in Feb, then March, then April. Causing me to go beyond my lease and pay a premium on my rent because I was month to month. When I asked for some type of compensations, the response was No our company does not do that. The only apology came from our salesperson. Also the fact that all of their options were as packages vs "A la Carte" really made me sad. While it maybe every day that you guys are selling the homes, its a monumental purchase for first time homebuyers. I think that you guys should keep that in mind when doing design meetings, frame walks and move-ins ... More

Appreciate the communications. We were called every week as promised. We were a little disappointed that some of the options we wanted or were told were available ended up not being available.

The closing was delayed by 2 months due to sewer issues. They did miss the garage door opener that was to be installed and now I have an ugly handle on my door. The biggest surprise to me was there was no thought for a hub for cable and internet. It's 2021? What the heck? Now we get to run ugly cables outside walls and drill holes in our brand new home. Not very thoughtful on the builders part. The best part of the process was working with the staff from Mike my sales man and my weekly calls from my superintendent Alan and my walk thru with Lori. Such great people. Had it not been for the late closing, the garage door opener and even more of a bother the fact they did not consider internet function in new construction I would have given them a Great! ... More

All the the people that represent KHov were great to deal with from our sales person Leah, to Kelli in the design center through Steve and Jacob our construction managers. Updates were provided as promised and easily understood. Steve was awesome to deal with! Rough carpentry was actually a little better than we expected but we do have some concerns based upon what friends and neighbors told us of problems they experienced a year or two down the road. Time will tell what if any issues we experience. Finish carpentry was nothing spectacular and we feel could have been done better. Paint job was ok but what we didn’t understand was when they said the walls get 2 coats of paint we didn’t realize the 1st coat was actually what they considered the primer coat. Warranty has been very responsive to the few issues we have had to date and easy to deal with. The steps leading up to the gold key orientation and closing were very disappointing in the presentation of how the house was cleaned and prepared. We were not happy with the cleaning and the cleaning contractors that were used were not good. Anyone purchasing a house should be prepared to spend a good day or 2 cleaning. There was no sparkle! We love the house but for what a family pays for one of these homes the new owners should expect and receive a home that shines from bottom to top. ... More

Our purchase of this home was relatively easy. I appreciated the responsiveness of the sales, building, and title team.

The experience is very exciting. Seeing the house come to life and seeing your personal touches is such a great experience. Just wish the team would be better communicators. Not many updates or responses. That made the wait frustrating at points. Let's hope that's not the same case when it comes to warranty issues because some have already arrived.

I love the home I bought. It has several things I wanted, but couldn’t find in other homes. An example is the master bathroom and master closet. They are exactly what I was looking for!

Will was great to work with and always responded to our problems in a timely manner. He made the home building experience great.

Ryan was very good at communicating with me throughout the build. Once i moved in if i had any questions he would respond in a day. He was a pleasure to work with and has helped me throughout my move into my home. I did not give KHov 5 stars on anything due to the sales rep. I am just now finding out that there was a build option that i could of added to my house that was never told to me by sales even after talking about my plans for the house. Now i have to look for outside work and since i am new to the area it is a hassle. It is annoying and now nothing can be done but me searching for a contractor. Other than that home looks good. ... More

Good team that I worked with at KHOV. Kept me appraised of progress throughout

The professionalism, integrity and demeanor of the sales associates, as well as the building coordinator went well above and beyond the call of duty . . . These are the exact kind of employee's any company would thrive with, having them on their team . Thank-you for all you've done for me, and continue to do for me regarding my purchase of a home at Retreat at Millstone . . . Well done men ! Best regards,

Pleased with quality of home, we are very happy with it. Pleased with sales person we worked with, she went above and beyond. Dissatisfied with communication from construction team throughout the build process. Nice people but poor communication.

Smooth process, but quality of work could definitely be improved

The construction manager was fabulous and worked with us very well. The loan process easy and will work with you

Quality and workmanship issues but their warranty department are really trying to make things right.