K. Hovnanian® Homes Reviews

The real estate agent Greg was great. Although, we have experienced many calls to Matt to have the contractors fix our floor/countertop/master shower. Matt the construction manager is attentive to our questions and requests. KHOV Mortgage was not the same story.

Great staff from the sales office to the building crew. I would never finance through Khov ever again. Terrible experience with that side of the business! Submitted paperwork several times; always had to resubmit additional paperwork; staff doesn’t return calls or emails. Was a real pain to work through the financial portion of this transaction. Not worth it to use their financing-and our loan was sold to Chase Bank the day after we closed.

In the beginning it was a great expérience but quickly went down hill. I am à Sales Manager in the auto industry for 15 years. Understanding your customer need and wants should. be a priority for Amy one in sales. Wé thought ois realtor really understood what we wanted but as time went on we réaliser that she just dis not listen To us. Wé had infomed Her what was important To us. We trusted her. When the situation was confronted her answer to us was that you should have been aware because you signed the contract. we understand that we signed the contract and we also trusted her into assuring giving us what we asked for. I believe we should have got options to correct the situation and it should have been communication between the design center in the realtor to assure that the customer got what they wanted and if there was any obstacles we could have all worked it out. knowing what I budget was it should have been kept in mind so the customer could have been informed where they stood with the cost but unfortunately that did not happen either so I had to come up with a significant amount of money at closing. The only upside to our experience as we were purchasing the home is Carl the head of construction for our home he was kind he was informative and he was personable he did an outstanding job and to date he is still driving around the community and asking how everything is going it's unfortunate that the real estate agent and Carl you not work together when it comes to selecting the plan of the home. Carl was very thorough when he reviewed the plans with us in the construction with us and always kept us updated every Friday about what needed to be done and what I got completed. Carl get 5 stars. ... More

My certificate of occupancy was not not done on the settlement day. My sales rep Michael never called me back when I told him about the issues. I never heard from when I moved in also.

The home is beautiful and the project manager is wonderful at Gambrill. However, the loan officer was horrible and made the process extremely difficult without purpose.

We love our new condo. It is beautiful and comfortable. The people working with us during construction were friendly and helpful. The reason for the lower rating is for two reasons. First, the construction was delayed 10 months later than the timeline we were originally given, which cost us a huge amount to store all of our our household goods and to pay for temporary housing. Second, the floor had damage upon move in, leading me to believe it is a cheaper product.

I really appreciated the sales office and the super, Alan. Alan was amazing and Mike and Shane were very attentive. The financial end was unenjoyable at best.

The experience with the challenges in the home building field had this process for a first time homebuyer very confusing and frustrating. The KHov team did ok with communicating the challenges, but could’ve done better.

When I signed the contract, I was told it will be six months, but likely it will be done in five months. I wasn’t holding my breath and just wanted it to be done by the contract date. As time went by, I started to get nervous when I didn’t see any progress on the house. Instead of getting updates on when the frame walk, etc was going to be, I had to call and requested for that information. Even when the date was provided and was getting near, I didn’t see how that date was going to be met based on the process made. Again, when I inquired 2 weeks before the frame walk date if it was achievable, I was then told that there is a delay. I was given a new date and when I showed up, it was a partial walk, as all the things there were supposed to be done were not. Again, it got rescheduled by another week+. The new superintendent was switched to a new person that came from Lennar, Tim. He quickly took over the situation and became my point of contact. I was very pleased with the progressed made since his taking over and the communication received thereafter. ... More

only issue i had was with the upgrades and customization... slaes team did not agree for me to juag upgrade the kitchen bit they did for other who got at the same time as me.

The sales people were great and the 2nd home care rep was great. My house took 3 months longer to complete than I had planned on. Some of the repairs needed were scheduled but no shows. The houses really need 2 coats of paint instead of one as it looked blotches until I had them out. The stucco should be mid grade stucco as mine was too thin in a large area and you could easily poke a finger through it. They did however get the contractor out and they did an excellent repair job and put wood behind the stucco so it could not be pushed in easily. They ran out of the flooring I was supposed to get and did not tell me however, what they put in the house was even nicer than I originally selected. The bathroom counter tops I ordered they ran out of but told me and I selected a much nicer alternative I am very pleased with. The customer care person is awesome! He replaced someone who left right before I moved in and has the public relations and professionalism that customers can count on. He and the sales team are exceptional. ... More

The design and upgrade selection process was very aggravating. The Design Center manager failed to show up at our appointment. This was after a long trip for us and friends who joined us. When we did look at the available items and materials, we were very disappointed with the remaining choices. We contracted with First Choice Electrical for low-voltage wiring of audio/visual and cable. During construction the house was wired incorrectly and had to be rewired. After moving in we found more errors in wiring. It took much complaining and six visits to correct!! I've heard complaints from other homeowners about First Choice. ... More

Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people contacting us. We counted at least 8 different KHOV mortgage team members calling and emailing us about different documents they needed, but never passing the baton to the next person or at least informing us that so many people will be contacting us. In today's world of fraud and scams, how are we supposed to know who is legit or not. There should only be one point of contact from the mortgage division. Then the closing and walk through meetings that the mortgage division set up was completely different than what I had agreed to with Cody, so we had to get involved again and sort out their communication issues. Now come time to pay first mortgage payment and there's no proper notification to all parties on the mortgage. Immediately after the first payment, KHOV is selling it off to Wells Fargo, so now we have to setup a whole other payment channel. All this because our old house hasn't sold yet. Do NOT work with KHOV mortgage division. Worst experience ever and still continuing. ... More

Make sure you understand that when they tell you that you have x values in upgrades that they are going to add that to your final sale price. Nothing is free.

Sales manager (Marlene) and construction manager (Keith) were great. A few bumps along the way, but that’s to be expected. The recommended mortgage broker was a NIGHTMARE. Would not recommend him to anyone.

While we appreciated our home buying journey, additional guidance tailored for first-time buyers could have enhanced our experience. As newcomers to the process, having more proactive clarifications from the company would be beneficial given the multitude of questions that arise. But we had an overall good experience. The team that was over our walk through were great!!

was a disappointing and stressful experience . I will say that PM's and help line jave made good with 90% of punch

Brandi was excellent and very attentive to our needs.

My first home buying experience not optimal due to lack of consistency with the Sales department and lack of communication/organization within the builder/closing team. It took 1 hour 1/2 to complete my paperwork but the closing lasted 6 hours which was completely unacceptable. We would call the department several times for updates and no one knew anything about my file meaning it had not even been reviewed. The closing team were understanding and thorough- that disorganization was out of their control unfortunately. I worked with New American Funding and my Senior Loan Processor (and his processing team) were trustworthy and overall served a smooth experience. Thanks to the lender, the builder's project specialist, and closing team, my experience was not completely negative however the builder's sales team need to be more knowledgeable and involved with their buyers. ... More

The sales consultant was amazing . A far as the it took longer to close and it really created issues.

Follow up is key, notifying home buyer, when its time to pick options offered in homes. Missed out on options builder provided, Not designed center. providing materials in a timely manner that came with home. Still waiting on garage doors offered with home. No follow up from builder, when we will receive the doors offered with our plan. Communication is key, with the builder and home buyer. Sales person was great, very friendly, personable. Had some issues after move-in with air condition unit, missing parts, water leak that cause damage to ceiling upstairs bedroom. Builder warranty responded quickly when called to fix the issues. ... More

Overall a good experience. There were some minor hiccups and misleading details, but not that big of a deal in the end. I feel I got a great home for a great price.

The house itself is great. The project manager Javier is amazing. He is responsive and helpful. The biggest issue is the HOA. They are non responsive. None of us who closed received the documents. I am still waiting to get the finance docs and have asked for almost 2 weeks. They have a $250 fee to put in a request which is ridiculous. Especially since I couldn’t even get the documents. No fence and no grass is part of the sale of the house and it is expensive to put one in and you have to pay the $250 to request it on top of the price of the fence. With no guidance mind you. No internet access. No clue when we will get it. I am happy with the build of the house for the most part. Minor issues that are being taken care of but that is normal. Be aware of what it will cost once you move in. ... More

We enjoyed working with John. He made the experience enjoyable, he's knowledgeable, trustworthy and funny. We were disappointed and frustrated with quite of few things. Some people were very disorganized and rushed. Made lots of mistakes and didn't listen very well on the walk through. Its been over a month and we still have m People coming in to fix things.. the supervisor Ricardo is wonderful. Even though he's visiting alot because there are problems. He at least listens and solves it right away. We got our home early but it would of been better to have it done right. Things just felt very rushed and sloppy.. from being rushed to pick up grades and rushed to sign paperwor ... More

After a number of unforeseen events we greatly appreciated the quick response and professionalism extended to my wife and I by Karen, Tim and Dale