K. Hovnanian® Homes Reviews

Overall the sales price was nice. Professionalism and manners of staff not so great. They do not replace appliances or major fixtures in home even if needing to be replaced.

After buying I saw that it was not functionally designed, the materials are regular. the lighting of the complex is very bad, they designed the complex to have no visit. They say things to sell and then do not comply with the provisions.

Love the home and the workmanship - Finance company not so great on rates. You can do better, by shopping the loan. Do not lock in with them, until you are sure on rates.

Fixtures like towel bars or faucets need to be upgraded to quality not bottom end

Heather in sales is great! She is always professional, goes over and beyond to provide guidance. The communication, responsiveness of others has lacked. It seems like a lot of turnover. Were hopeful this improves with the new team on board. The construction vendors leave a huge mess with little to no clean up around us. Most recently, I had to clean up an entire shower panel of glass that a vendor broke in the street, glass was everywhere including street, sidewalk and grass. We reported it immediately as it was a safety hazard for adults, children, animals and cars. No one ever came. I finally had to flag down the manager a couple of days later in the neighborhood to show him the area of concern. He picked up the trim that was still left outside, but no other action was taken. With our HOA fees being extremely high with an additional $700 fee for a private road, this would be an area of growth for the company. ... More

The house is decent. The sale process was excellent. The sales reps were good. Given the townhome is in middle of condos, we have irresponsible neighbors who don’t curb after their dogs. I have highlighted this incident to the HOA. They don’t seem to care.

My biggest complaint is that we moved in February knowing that we would not have a yard or driveway until spring. It is frustrating now to see quick move-in get landscaping and a driveway,prior to those that have bought earlier in the year. We did know that if your home closed after April prior to you moving in, you would have to have a driveway and landscaping completed. I understand that, but I don’t understand why you continue to build homes that have not even been sold and you’re not completing the work on homes where families moved into prior to April.

Buying a new house does come with added stress but when that stress is increased due to the lack of updates or lack of attention to issue with no updates or evident issues were corrected and a lack of communication — just unacceptable!! To add to this when you purchase a tech package you expect that the wiring is work vs more out of pocket cost and time & effort you have to put in. To add more to this debris that the trades leave behind that gets blown around is just disrespectful to owners and unacceptable that the builder is not stepping up to recognize there is an issue.

Be prepared to install all the ceiling fans and lighting. The only built in lighting is in the bathrooms n kitchen. The kitchen lighting would be great IFF there were multiple control swtches and circuits. There is only one circuit so all the lights come on. No separate switch for the island lightng. Under counter lighting works nicely as is on its own circuit. The porch deck is poorly thought out. Too small for normal deck chairs. Only enough room for one person. Flooring on deck is open plank and all the porches are vertically aligned so the drip upon each other. Many windows good natural lighting but only single sash. Can only clean the interior. Interior paint is the cheapest flat white paint available. We had to purchase high quality HIPA FAN/FILTERS to collect all the dust/flaking paint particles we stirred up as we moved in. We repainted both bathrooms with a high quality semi-gloss to avoid moisture problems. ... More

My home buying experience was overall smooth. I definitely wish I knew more especially since it was my first time purchasing a property. There are some things that could have been done a lot nicer and taken more time before moving in such as crooked door handles, toilet paper holders, and outlets.

We moved from Charlotte NC here because we love the area. The transaction was horrible because of our sales rep its seem to be discriminatory practice on his part and as a representative of Khov. Overall Experience was saved to a three rating because of our Foreman would of been a zero.

Overall experience bot good and not so bad. First of all, I supposed to close on my house in 10/30/23 and I closed on 01/30/2024. Secondly, I had an electric issue and outage in my house. They sent electrician every time I requested wasn’t able to fix the problem for over 2 months. Outage happened few times while guests were there. I had to pay fine and they didn’t compensate me. Bad experience, bot recommended

The people I have interacted with have been fantastic. This company has been nothing if not personable. The house looks fantastic. However, the longer I live in the house, the more I begin to see where corners were cut. Plastic nuts on brass screws are a recipe for disaster (especially when it comes to water lines), but yet, that's what we have. The front steps have been placed on top of the dirt out front with no retaining wall for said dirt, meaning as it rains, that dirt underneath the steps is eroding away. There were no handrails put in for the front steps, and where they could have asked if we wanted back steps, they chose instead to put a barrier over the back door that's something of the eye sore. Basically, if they had the responsibility to cut corners on materials used or to simply say, "Not our job," they did it. Overall, it's a great house, but those cut corners seem to be multiplying, and as they do, it bothers me. ... More

The KHov finance office was not a good experience. The KHov sales rep gave us some incorrect information. We have had three different project managers as KHov builder reps, for the most part they took care of our initial issues but since we’ve pasted the 45 day mark we can hardly get anyone to answer a phone or email. We still have a list of items from the state building inspector that has not been corrected after being turned in 30 days ago.

Unfortunately, our experience was just a little nailbiter. The timing of our unfortunate situation has caused us financially, However, we do commend our sales rep Don for helping us through this situation. Sorry this couldn’t be a better to review because we love our home!

Based on the personal buying experience I have mixed feelings. On the good side, I can commend the sales team, the construction superintendent for the final construction phase, and post-closing service teams. At the same time, there were a number of opportunities for improvement. The house is mostly open frame (very few chip boards to reinforce it). Was quite surprised to see that at this price point. The construction resulted in quite a few deficiencies due to workmanship issues. Some of those took extra time and effort to correct. The selection of upgrades left a really bad impression due to the excessive amounts the builder wanted for some of the options. Finally, the lender team offered non-competitive terms for the loan. So, while it is clear that some of personnel really care and apply themselves, a combination of unskilled trades, and company policies contributed to the less than perfect experience. ... More

Upgrades are not worth the money. You can get more quality work done by other contractors. Khov could have used more quality paint job, finishing garage and better bathroom fixtures

KHov has a good model selection to choose from. Through out the process the communication was not that great related to delay in closing date. Once we moved into the house, issues resolution seems to take for ever. We’re still waiting for fixes that were reported 3 months ago! Paint job was average and floor needed to be cleaned several times!

Good responsiveness to taking care of things once we moved in but excessive delay in completing condo (10 months) and lack of information along the way created an overall poor experience.

Well I signed my contract on October 11, 2021 and did not close until April 21, 2023. So can I say it was a long process but eventually it happened. The financial portion was good plus I was a Mortgage Broker so I knew the documents needed. I’m very satisfied with the overall house and location. I know a lot had to do with the county of Dallas backloads but I had to pay a lot of money living month to month because the house was supposed to be completed on certain dates and that did not happen. But I appreciate all the phone calls and reassurance that it will happen, the completion.

I wish we had built our own home with good contractor.

Rushed to finished construction, used third grade materials

At the beginning of the buying process it was great, the sales person was very friendly and had great communication even after we signed the contract to purchase the home. The construction manager was also great throughout the building process and kept us up to date as he stated he would. We didnt hear from our sales person throughout the building process but just thought it was normal since there wasnt much to discuss since the house was being built. A couple of months before closing I come to find out that the sales rep was no longer employed and had been a month or so and no one had even reached out to me to notify me that I would be assigned a new rep until I tried to reach the sales rep and couldnt get a hold of them. I ended up walking into the sales office and come to find out that the rep was no longer there. After that the new rep Im pretty sure they were new at the company since most of my questions werent answered with confidence. I didnt hold that against them but just felt that I wasnt their customer. At closing we signed docs and headed back to the subdivision to pick up our keys which were given to us by the construction manager and that was pretty much it. I wasnt aware that an alarm system was included with our hoa fee and pretty much paid for another alarm company to come in and activate service until later on I found out I pretty much paid for a service in which was already included in the hoa fee due to no communication from a sales rep. I am pretty sure if my initial sales rep wouldnt have left the company the overall experience would have been way better however I understand things happen and that was out of my control but the way the handover happened was just something I was not happy with. ... More

Overall it was fine but closing experience was bad as no one called the day of closing & also the key handover experience was pathetic . The initial sales cycle was great but didn’t feel the same enthusiasm during Golden key handover & felt like we were just ignored after closing.

The people involved with the process were Excellent, I am disappointed with the craftsmanship of the materials we chose K Hov because of the excellent reputation but the products and materials used I felt could of been better.