K. Hovnanian® Homes Reviews

Very responsive when Inquires was send it, disappointed regarding the multiple delays. But my overall experience was satisfactory

The experience overall was good. However we did run into several delays, and communication could’ve been a little better.

The lines of communication were lacking during the build. Many upgrades that a typical person would like were not options. Once the process started there were no changes allowed. Once the house was completed the yard was never graded and remained a mess for months. This builder doesn’t help with the outside at all, even though they tell you they will. After moving in, there are design flaws with kitchen storage and electrical outlets in the master bath and the basement.

My experience in general is not than bad. My best experience is with the sales team, they are incredible awesome. The only bad taste that I have is after I moved. The construction workers are not nice at all. They have destroyed the grass of the house , they continuously blocked my driveway, they is a lot of mud on the road etc. Also my water meter apparently was broken and nobody told me that so my first water utility bill is around $300 dollars. There is too many bad things happening at night. Due to the kind of World we are living now, I would suggest to start building new development as Gated Community ... More

Overall experience was great. They were honest, quick to respond, and very helpful. There were many things that needed to fixed after we moved in. We still continue to find things that are wrong with our home and it seemed like they rushed to build the house and made many errors. As far as fixing the errors they do an excellent job to make sure everything is how you want it.

Quality of homes is good. Excited to build memories.

Great people, OK product and bad workmanship.

Let me start off by saying the sales process in the beginning was fantastic. K. Hov had a fantastic sales representative that really took care of us and made us feel like part of the family. The whole process was great. We got to see our house every step of the way being built. They let us walk through whenever we wanted with very short notice. It was very transparent very the day we went to look at our dream house/lot. At the end of the process is when it became a real show. Our closing was delayed due to permitting issues with the city. We finally got to sign, almost a month after our original move in date to only find out an easement was added to our back yard which only allows us to use 50% of the back yard because of drainage concerns and incorrect grading by K. Hov on the lot. One week into our new home, the entire finished basement flooded with community sewage. It was found by the city that a builder had blocked the main sewer line with concrete and construction debris. Again, K. Hov quality control person was very responsive and worked through the pandemic very well to keep us updated with when they were coming to repair the basement damage. They sent someone out to clean within a couple hours, the plumber was contacted within an hour and the city showed up within ten minutes of the flood. The employees of K. Hov definitely deserve better management from the top. When I contacted K. Hov president to express my displeasure, he didn't seem to care. He wanted me to go through my homeowners insurance when it was clearly their fault. I threatened to sue and he told me to go ahead. Very rude. I expressed my concern about buying our dream home and not being able to use the yard and he said thats something you should have looked into before signing the papers. The employees should go work for a company who cares. We have been fighting with the builder and the city now for almost three months to get the drainage issue in the back resolved before the basement ends up flooding again. Again, great upfront process and great employees. They just work for a president who doesn't care once he gets his money from the homeowners. ... More

Salesman was not up front about easement or telephone wires, told me I could fit a pool but quotes from pool companies stated that I couldn’t due to size of easement.

In and of themselves, KHovnanian is an exceptional company to do business with when considering purchasing a newly constructed home. That said, some of the tradesmen outside of the company that are involved in the construction leave quite a bit to be desired. Shoddy work caused us to have to contact Home Services numerous times within the first 6 weeks of moving into our new home which was frustrating. That said, KHov was incredibly responsive and corrected the issues in a timely fashion. We do recommend them as a builder, just watch the outside tradesman like a hawk if possible.

Excellent service, terrible workmanship

Overall bad experience building a new home. The mortgage and title companies they make you use lack severely in communicating with their customer. The sales consultant, design consultant, and construction manager, Sarah, Jocelyn, and Joe, lacked empathy to issues we had and at times could be down right rude. We have been in our house for a little over a month now and are having contractors come pretty much every weekly to fix issues we’re finding. I’m sure this is not uncommon for a newly built home but I feel this whole process could be improved if the customer is allowed to come and visit their home until the day they get their keys. I personally would never build with k hov again after this experience. ... More

Overall the sales price was nice. Professionalism and manners of staff not so great. They do not replace appliances or major fixtures in home even if needing to be replaced.

After buying I saw that it was not functionally designed, the materials are regular. the lighting of the complex is very bad, they designed the complex to have no visit. They say things to sell and then do not comply with the provisions.

Love the home and the workmanship - Finance company not so great on rates. You can do better, by shopping the loan. Do not lock in with them, until you are sure on rates.

Fixtures like towel bars or faucets need to be upgraded to quality not bottom end

Heather in sales is great! She is always professional, goes over and beyond to provide guidance. The communication, responsiveness of others has lacked. It seems like a lot of turnover. Were hopeful this improves with the new team on board. The construction vendors leave a huge mess with little to no clean up around us. Most recently, I had to clean up an entire shower panel of glass that a vendor broke in the street, glass was everywhere including street, sidewalk and grass. We reported it immediately as it was a safety hazard for adults, children, animals and cars. No one ever came. I finally had to flag down the manager a couple of days later in the neighborhood to show him the area of concern. He picked up the trim that was still left outside, but no other action was taken. With our HOA fees being extremely high with an additional $700 fee for a private road, this would be an area of growth for the company. ... More

The house is decent. The sale process was excellent. The sales reps were good. Given the townhome is in middle of condos, we have irresponsible neighbors who don’t curb after their dogs. I have highlighted this incident to the HOA. They don’t seem to care.

My biggest complaint is that we moved in February knowing that we would not have a yard or driveway until spring. It is frustrating now to see quick move-in get landscaping and a driveway,prior to those that have bought earlier in the year. We did know that if your home closed after April prior to you moving in, you would have to have a driveway and landscaping completed. I understand that, but I don’t understand why you continue to build homes that have not even been sold and you’re not completing the work on homes where families moved into prior to April.

Buying a new house does come with added stress but when that stress is increased due to the lack of updates or lack of attention to issue with no updates or evident issues were corrected and a lack of communication — just unacceptable!! To add to this when you purchase a tech package you expect that the wiring is work vs more out of pocket cost and time & effort you have to put in. To add more to this debris that the trades leave behind that gets blown around is just disrespectful to owners and unacceptable that the builder is not stepping up to recognize there is an issue.

Be prepared to install all the ceiling fans and lighting. The only built in lighting is in the bathrooms n kitchen. The kitchen lighting would be great IFF there were multiple control swtches and circuits. There is only one circuit so all the lights come on. No separate switch for the island lightng. Under counter lighting works nicely as is on its own circuit. The porch deck is poorly thought out. Too small for normal deck chairs. Only enough room for one person. Flooring on deck is open plank and all the porches are vertically aligned so the drip upon each other. Many windows good natural lighting but only single sash. Can only clean the interior. Interior paint is the cheapest flat white paint available. We had to purchase high quality HIPA FAN/FILTERS to collect all the dust/flaking paint particles we stirred up as we moved in. We repainted both bathrooms with a high quality semi-gloss to avoid moisture problems. ... More

My home buying experience was overall smooth. I definitely wish I knew more especially since it was my first time purchasing a property. There are some things that could have been done a lot nicer and taken more time before moving in such as crooked door handles, toilet paper holders, and outlets.

We moved from Charlotte NC here because we love the area. The transaction was horrible because of our sales rep its seem to be discriminatory practice on his part and as a representative of Khov. Overall Experience was saved to a three rating because of our Foreman would of been a zero.

Overall experience bot good and not so bad. First of all, I supposed to close on my house in 10/30/23 and I closed on 01/30/2024. Secondly, I had an electric issue and outage in my house. They sent electrician every time I requested wasn’t able to fix the problem for over 2 months. Outage happened few times while guests were there. I had to pay fine and they didn’t compensate me. Bad experience, bot recommended

The people I have interacted with have been fantastic. This company has been nothing if not personable. The house looks fantastic. However, the longer I live in the house, the more I begin to see where corners were cut. Plastic nuts on brass screws are a recipe for disaster (especially when it comes to water lines), but yet, that's what we have. The front steps have been placed on top of the dirt out front with no retaining wall for said dirt, meaning as it rains, that dirt underneath the steps is eroding away. There were no handrails put in for the front steps, and where they could have asked if we wanted back steps, they chose instead to put a barrier over the back door that's something of the eye sore. Basically, if they had the responsibility to cut corners on materials used or to simply say, "Not our job," they did it. Overall, it's a great house, but those cut corners seem to be multiplying, and as they do, it bothers me. ... More