K. Hovnanian® Homes Reviews

The builder hires people that don’t care about your home. They do not pay attention to plan details - placement of electrical outlets; deck door placed incorrectly; light switches reversed, etc. Trash left in walls, which we removed; profanity written on front door trim; damaged railings; no sanding of trim. They use standard/ basic systems for the cost of the home- example: well/ septic system - low water pressure; using sand as the base for landscaping. I could go on.

The initial home buying experience was good. Our salesperson (Lisa) was great. She sent us updates constantly, answered questions (many times on her days off). The financing phase was great too. Jodi was a pleasure to work with and made the process easy. Our issue was the building, multiple issues needing attention and the difficulty in getting them taken care of. We closed on the home (although we should have told them we weren't closing until all issues were resolved) and it took over a month to finally get everything done we were told would be addressed before we closed or (worst case) on the day we closed. It took MANY texts, phone calls and photos of problems to get everything FINALLY taken care of. Lesson learned: If you buy a KHOV home (or any home for that matter) don't close until ALL issues have been resolved. They will definitely be more motivated to take care of you if you are holding up the closing. ... More

I felt like I was neglected by your loan officer Ken then I get pressure to use the builders mortgage company at the last minute. The side of my home has been saturated with mud and standing water before I closed. It has been very disappointing; there is no grass and you have to wear mud boots to walk on side of the home. Peyton has responded very quickly to the number of oversights with the home but has yet to remedy the problem

We had several minor things that need repair. We moved in July 20th and are still waiting to have these issues resolved. They are minor but it is aggravating that we can’t get someone to fix these small issues.

The overall experience is fine but there is a major issue with the noise and frequency of sump pump. The quality assurance needs to be enhanced. The location is great with nearby bus and trains stations with direct trains/buses going to New York. Great access to shopping areas and parks.

Our buying experience with this Builder was overall great! Would recommend to others looking to purchase new home build.

Quality of workmanship is so poor, you can tell they did everything so quick or in hurry that they do not care what the outcome or quality is. The sad part is, if, you make a request for them to fix any issues, it takes forever. Forever is not an overexageration, as a matter of fact up until now my issues them are not fixed yet, countless follow ups and they do not care! All they want is to hand off the key to you and whatever issues you found prior, is full of promises. We will do this and do that.... if you do purchase a home with them, make sure you have them fix your issues prior to finalizing everything or else, like me I have to constatly request for them to fix making you the one asking them for favors, were it should hVe been their responsibility from the beginning, if only they did right. ... More

The salesman was great and attentive as needed, the builder not so much. The work is so sloppy to say the least. Even with the walkthroughs pointing out as much as possible the repairs were also rushed and sloppy. Due to the winter storm my second walk through was the evening before my closing and you could tell the builder was not inclined to fixing all the flaws. We had been living with family for months and were ready to be back in our own space so we closed and I planned to tackle some of the flaws myself; however, DAILY I find more flaws. I love my home itself but the workmanship makes me soo upset every time I find something new. This is not my first home but my first new build and I believe for the price and the home being new the work SHOULD have been way better. Not to mention the materials are cheap the paint and caulking should not be cracking after a month! ... More

Overall happy with purchase and family is happy. There were numerous small issues that need to get resolved and lots of sloppiness in many areas of the home.

People involved with the sale were great.

I had call in to have painters come back a few times to keep touching up and to paint where blue tape was. It was so bad that after 2-3 times I still have blue tape. I asked Anthony for paint so I could do it myself. The house was not done with all the issues the day I got my keys. I still have an issue with the driveway that is not corrected yet. I closed almost 2 months ago. I have a light switch to the kitchen that is not working. Sabrina and Anthony were great but I can’t really say anything else was great. Lights on outside garage should be standard.

We have been prompted to submit various reviews of our experience with k hov. Please refer to the many reviews already provided where we have had the worst experiences with k hov and the condition of our home.

I moved in 3 months ago, my kitchen sink that I picked out is still not in. My drip system is still full of dirt. My counter top was bowed, they replaced my counter top with another one that is also bowed. At this point can I just have granite counters as a "sorry you paid over $430,000 3 months ago and haven't got what you paid for!"

Overall a good home/well built but it’s the small details and warranty work that has been absolutely horrible. I’ve been in my house for almost 6 weeks and yet to enjoy it. The tile grout in majority of the house was installed wrong/has a haze to it and they’ve attempted to correct the issue 3 times. They are on there 4 time coming out and hopefully this works. Just be aware of the small details and make sure everything is done before moving in and closing.

The material used for this home is very cheap. Also, you cannot upgrade anything with this builder. There are so many things that are missing in the home. I would never buy a house from this builder.

Nate and Tanner were wonderful. Don was also very good.

we had a few quality issues, before the purchase our inspector found the roof was incorrectly installed on the back of the house, our living rooms windows all had to be corrected as they were cut unevenly, the interior paint used throughout the house is low quality and flaking off in many places and on the back door. our garage door was improperly installed, broke and came off the tracking damaging the door, we are still waiting for the damaged door panels to be replaced.

My certificate of occupancy was not not done on the settlement day. My sales rep Michael never called me back when I told him about the issues. I never heard from when I moved in also.

The home is beautiful and the project manager is wonderful at Gambrill. However, the loan officer was horrible and made the process extremely difficult without purpose.

Starting with the sales experience Sabrina was great. Dustin and Todd were great throughout the walk-through and follow-up. The financing was horrible and I wish we had another options but we needed the builder's incentives for the lower interest rate at the time we purchased. Rob was terrible with communication and made the entire situation very stressful. After we closed we got a letter from another lender with our mortgage statement without anyone telling us our mortgage had been transferred from the builder's financing company to another company. If you choose to buy from K. Hovnanian and use their finance be prepared for great stress and a lack of communication and follow-up. I had to contact my agent multiple time to find out what was even happening. Even the closing agent, Heidi, another K. Hovnanian employee called me to find out about closing because she didn't get the information from the finance team. So even internally their communication is lacking and needs obvious improvement. ... More

While we appreciated our home buying journey, additional guidance tailored for first-time buyers could have enhanced our experience. As newcomers to the process, having more proactive clarifications from the company would be beneficial given the multitude of questions that arise. But we had an overall good experience. The team that was over our walk through were great!!

was a disappointing and stressful experience . I will say that PM's and help line jave made good with 90% of punch

We love our new condo. It is beautiful and comfortable. The people working with us during construction were friendly and helpful. The reason for the lower rating is for two reasons. First, the construction was delayed 10 months later than the timeline we were originally given, which cost us a huge amount to store all of our our household goods and to pay for temporary housing. Second, the floor had damage upon move in, leading me to believe it is a cheaper product.

Brandi was excellent and very attentive to our needs.

It took nearly 8 months to be able to close on the house and while we are happy to be finally moved in the process was very stressful. Our account manager was very disconnected but the loan processors were good and empathetic and got us through the finish line. Once in the house the project manager has been excellent in taking care of small items to ensure things are fixed.