K. Hovnanian® Homes Reviews

I wish I could talk to someone who is a higher up in the company

The builder met each milestones in the construction process. Builder informed us of any delays and was able to make the lost time to complete the house on time. On few occasions, we had to follow-up with the builder.

electronic signing is nice but pagers fly by so fast you can't read completely

The options such as flooring, tile, fixtures and granite is very outdated and limited selection. You need a new designer for the 21st century. Workmanship was very good and construction team was excellent.

We bought this home together... Judith C. and Douglas M. We would rate the overall experience as average AT BEST. Sales process was good. Picking finishes process was above average. Many communication issues occurred prior to ground breaking, which was very late, which ended up costing us much money and frustration. Once construction began, things went pretty smoothly, though we found the workmanship in many areas disappointing - grouting / caulking poorly done or not done at all, electrical and heating and air conditioning workmanship haphazard in some places, painting of trim and doors was very disappointing and inadequate as was some detail carpentry. As the house went up, and the opportunity to change electrical outlet placement and light fittings SHOULD have still been open, it wasn't. Several options we could have selected were not verbalized to us, so we are paying to have it done after the fact or just doing without (gas piping into laundry room, vaulted ceilings, window in guest bath...) Landscaping was a nightmare and still is unsatisfactory. The construction manager tried in some cases to be helpful, but said his hands were tied. In other cases he was non-committal to fixing obvious mistakes, that, in our opinion, should have been fixed before we even saw them. for example the railing on the stairs to the back porch was placed in the middle of our dining room window. on other occasions he was very willing to get things fixed, especially after we had a home inspection by a 3rd party. We are still dealing with a dripping A/C register in the loft, that should never have been a problem... On the exterior, there are several areas where the concrete work was done using 2 different shades and looks lousy. Based on this experience, we would not hire this builder again as they do not really walk their talk... sadly. Given a 2nd chance, we would remodel an existing home, before having a mass builder like this one do one up from scratch. ... More

No follow up once you have closed

We wanted to love this process but there were challenges at every step of the way. The salespeople were not as knowledgeable as they should have been and did not communicate as well as they should have given that we have never built a house before. When we brought up concerns along the way we were told things would be taken care of "later" and that "later" meant after we were moved in. Overall, we are happy with the house (the frame and foundation are good) and we got everything we wanted at a reasonable price but not without loads of stress.

Overall experience was pleasant. We had some serious troubles deciding options/upgrades with sales agent Howard F. Many options were not explained to us and some we requested were not added to the contract. At some places door trims do not appear to be of good quality. Above all, after a month of closing, mailbox is still being setup and we haven’t handed over the keys yet. This has created a whole bunch of issues with mail handling and shipments. However, Cody and Meredith are trying to stay on top this issue and address it as best as they can.

We love our new home! The GE packages are nice to look at, but definitely cheap products. The dishwasher sounds like it’s trying to find it’s way out of the house! It’s super noisy! Stove is ok but the bottom drawer feels like it’s made of tin, super flimsy. Microwave sounds like it needs to be oiled. But they look good, lol. Had to fix a sprinkler pipe and they used pipe not much thicker than a straw. I didn’t know they even made pipe thinner than schedule 40! They build these houses so fast that there is no attention to detail. We replaced the vinyl, stick on, wood looking, flooring with ceramic wood tiles and found BIG pieces of cut, leftover sewer pipe. It was down in the pipe with a pile of toilet paper on top of it. This was when we removed the toilet for the floors to be tiled. Glad we found that before it clogged and backed up! No weed barrier under the bark in the front yards so weeds coming up non stop. Gutters are waves an full of leftover roofing materials and debris. Outlets in the garage aren’t powered enough for our refrigerator. Keeps popping breaker. Although we feel the price was fair, they could definitely do a few things better and have a beautiful product if they wanted to! Company and employees are great to work with but they are defunded a lot of pressure to get things done fast. They’re super busy trying to fix and repair things so they haven’t been able to coordinate a time to fix things for us yet but I trust they’re trying. They say they are, anyway. They have nice employees. We have a lot of little things that need to be attended to. I would recommend this company, just be prepared to replace a few things and be patient. We have great neighbors so far and that’s probably the best thing about moving in! ... More

Quality assurance for the home during the construction process is overlooked, all the emphasis is on delivering the home as soon as possible.

Where to begin. First, the POC changed during construction without notice. We only found out because we hadn’t heard from anyone for so long we emailed and days later got a response. The few times I had to call to inquire about updates for signing or scheduling, they hired part time who didn’t know and refused to get the info. We closed sooner than expected, however, many issues unseen at the time came to the forefront and when we submitted a “ticket” for service nothing happened. The biggest disappointment was the amount of ants that invaded our home. Scores and scores of them. I had to reseal areas that should have been taken care of during construction such as the kitchen and pantry. I was unable to establish entry to portal designed to support homeowners and no one knew how to resolve the issue. It took a week before i given a possible POC email to resolve the issue, but why would I want to hassle with that again? The foreman was the main saving grace. His kindness and professionalism is the only reason I haven’t been further disappointed. ... More

Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.

Check for defects early on

It's as if the construction team doesn't realize that they are building alongside residence. Blocking driveways, debris everywhere, and working at all hours! Quality is lacking overall. Thank goodness for warranty claims. Sales process was pleasant but difficult. This may be out of KHov's control. I think it's just getting harder to qualify for so many people.

Don’t finance through them. Abysmal experience. Home is ok but many warranty defects not fixed after 2 months. They are very slow to respond.

My 3rd new build and the overall workmanship and materials are below average for new construction. Pretty disappointing for the price paid. The paint chosen is literally the worst, it wipes off just by brushing it with your clothes. Not to mention the painters, it seems like a four year old could have done a better job. Paint on the floors, in the carpet. Trim paint on the walls, wall paint on the trim. We had(have) places where the grout does not match for all of the same tile work. The color of grout doesn't even exist anywhere in our house. Had to spend multiple hours cleaning and fixing carpet, Khov did not correct it when pointed out. Same with the paint on the floors and handrails. It became more of an issue asking for it to be corrected than just taking care of it myself. ... More

Poor quality and overpriced home. I can only give five start to their service and warranty department. I really had great experience with Adam and his team. Without his help, I will give 1 star.

Three months after moving into our new K Hov home in the Satterfield development in Felton DE, our experience has been a mixed bag. While the design of the house looks modern and attractive, big and small defects like the cracks in the concrete front porch and garage and the caulking around joints (windows, kitchen area, bathroom, etc.), the uneven finish that leaves gaps/unsealed holes around the undercabinet lighting and steps to the garage and crawlspace, the paint dust on the walls that stick to your skin when you brush against it, etc., are ugly, unacceptable, and jarring to see. While some small issues which we've reported were promptly acted on, a major gutter issue was explained as "installed per specifications" despite evidence of defects having been presented. The initial service issue was closed arbitrarily without us knowing it. When the issue was reported again, it is now largely unacted on, basically "ignored", assuming it will go away. We've also reported some health and hazard issues in their worksite that spill over to the residential sites (e.g., work starts before 7 am - earlier than the legal start time, with the heavy banging and rumbling of the earth moving machines early in the morning and constantly throughout the day; heavy dust storms that are aggravated by the speeding dump trucks carrying soil and gravel; thick dusts on the streets that become mud when it rains and can cause accidents to pedestrians; overnight parking of heavy machinery around the residences although areas near the worksite can be used - this causes a thick smell of gasoline to blow to the residences; littering around the houses being built and dumpsters' contents spilling to the curbs and streets at times, etc.) To be fair, the Sales Manager we bought the house from. although he had been reassigned to another K Hov community, reached out to discuss our issues and arranged for some mitigation measures (e.g., street cleaning, having the construction company tell its drivers not to speed, manage overnight parking of the heavy machines away from the residences). Although these are a good start to some respectful and responsible worksite management practices, K Hov should have a system in place where its ongoing construction work does not alienate homeowners, give rise to health and safety issues, and devalue its brand. ... More

Very Cheap materials. Everything in the house was the cheapest materials possible.

My experience is mixed I feel they did a good job on most of the build, but cut corners in some areas, like no soap dish in showers & no cabinets in laundry room. But my biggest complaint would be not treating everyone the same. Everyone that needed a retaining wall and fencing got one except for the four that needed it the most. Large extra expensive that the builder refused to split the cost of. Buyer beware

We love our location and floor plan. As far as the 6 month process from ground breaking to close of escrow, I would give the sales and construction team a "C" Grade

Warranty manager is great but the house is way over priced

To start off there are only 2 outlets that were put in my entire basement. So I will eventually need to hire an electrician to install more outlets. The master bathroom had the cheapest worst looking single vanity I had ever seen. I had to buy a new double vanity to put in & hire a plumber. There is so much wind around that there is noises that happen right outside the master bedroom bathroom when it’s windy. They did not tell us about sealing our countertop in the kitchen so I had to learn the hard way. I figured they would have had the countertop already sealed for us when buying a new home, or at least tell us about it. There was also a wooden block stuck under our carpet for a while before somebody came out to remove. ... More