K. Hovnanian® Homes Reviews

Overall, prior to purchasing my home - working with the builder was a good experience. However, it wasn't until I moved in that I found miscellaneous items that should have been fixed prior to me seeing the home. For example, I have spots of white paint on my gray walls - in several different places in my home. Because they are small and towards the celing areas, I didnt notice it during my walk through, Once I moved in - I reported it and was told paint is not under warranty. I am asking for mistakes made to be corrected and I was told no. I encourage the buyers to go through the home with a flash light because there was a lot of sloppiness in the work performed. If you dont catch it prior to closing, it will be a challenge to have it corrected. ... More

Alan our builder has been very responsive to any issues. Unfortunately when we moved in, our master shower had to be redone due creaking noises. Other than that, our door handles have fell out, most of the material used is builder grade so it’s cheap. The workers for Alan don’t pay attention to detail and missed many painting spots in our home, that we had to have touched up. The seller of our home was terrible, would put tasks on other people, unresponsive, and definitely in it for the money only. Nice home now that we have added our own custom finishes and hardware. Good starter home, wouldn’t live here for longer than 5 years due to how close the homes are to neighbors. ... More

Jeff was great in helping us out and go the extra mile but the rest of it was a right . We were told one thing but ten it was something else . . But the whole thing was very good

Condo building is not very senior citizen friendly - garages too narrow, doors to trash & storage rooms & garages are not handicap accessible. Even if you are not handicapped, the narrow garages making getting out of a medium-sized SUV very difficult and doors in common areas are heavy to open, and if you have something in your hands, forget it. Three of my neighbors have had issues in first 90 days with their units as have we. Issues were fixed, but not a pleasant experience.

be careful with walk through

We live in a new development and we currently have a home being built on either side of our brand new house. The people working on the houses have zero concern for the family living in the house next to where they are working, constantly picking up trash around our yard front and back, we have had our cable line destroyed, large chunks cut out of our front yard and a huge area of our side yard has been absolutely destroyed due to the builders not laying the gas line correctly and having to have it all dug up and replaced. When we have reported what is happening nothing is ever done about it.

Quality of materials is not good, distance between plinth and Flor laminate so huge.

Our salesmen Beau was dishonest and told us multiple inaccuracies about of Spec home. Promised a closing date that could not be met and multiple changes to our plans with zero communication. Our builder Jake was the main reason we decided to finalize our purchase. He was upfront with us on the actual timeline for completion. He communicated with us daily when issues arose and ensured we were comfortable with the home. Couldn’t be happier with Jake and Aaron finishing our home.

Not allowed to upgrade, some basics missing such as concealed garbage containers in kitchen, vanity in Masters is poorly designed, line of sight out windows is poor due to design.

Home buying experience was great, however quality of some of the material used especially cabinets etc is below average quality. The team was pretty good in responding to questions and is helping fix and resolve issues under the warranty

The layout and features are decent for the money. You get a radiant barrier in the attic, nice solid doors, and all the drywall corners are nice and rounded. Workmanship and responsiveness to issues leaves a lot to be desired though. For example different brands and colors of switches were used throughout the house. The tile is uneven with paint peeling off the edges. There are doors that have too wide of a gap at the bottom and don't latch. Outdoor grass is lumpy. It's a hassle to get them out to fix these sorts of things too and expect it to take weeks if not months.

believe the design of the homes is excellent, but the workmanship is not up to the standards of the design.

Our building manager forgot all about us the moment he gave us the keys..moved in Sept 2022 and still no grade approval no explanation no follow up.

The good: Let me start off by saying that Matt and Everett are amazing employees for KHOV. They go above and beyond for each homeowner. It is a great pleasure in speaking with them and knowing they care in helping out. Matt drove to the condo on his day off to help me out with getting me into the building so Verizon could install my internet. That is the level of customer support which is extremely appreciated though not an expectation by any means. The bad: This condo was 8 months overdue and KHOV senior management was not helpful one bit. As a customer it was incredibly frustrating to deal with the company who would not release an estimated completion date based on circumstances they were experiencing. I couldn't care less about how delayed it was, I just wanted to stop paying month to month lease prices because the rates were astronomical ($4,000+ per month) and moving 3 times in those 8 months. I would've been perfectly happy had they said its going to be delayed 4+ months. That way I could have signed a 4 month lease somewhere and paid a lot less rather than getting an email that says, "hey it might be done next month, but we don't know" Which is why i was forced to go month to month on leases. I expected them to be more forthcoming with information and provide semi-accurate dates based on where they were at that point in time and based on what was going on at the time. Next up KHOV financing. They were the worst bunch of folks to deal with. Usually financing departments call a month before hand and lock in the interest rate. KHOV financing expects you to call them and hound them for paperwork and locking in rates. They are slow to get back to you and show unnecessary attitude. They are incredibly unorganized and unprofessional. My closing cost jumped by $3000 without explanation, and I found this out the day of closing. The only way I got an explanation was because I called them to get one. What made it worse is that the day before, I was told my closing cost would go down by a couple of hundred. The condo - It looks beautiful and I like living here. However, there were 40 issues with it that I had to get fixed by continuing to call Everett. Apparently they "did not rush" when making this building, yet my condo had 40 issues. Electrical socket was loose, paint was sloppy, they installed cabinet doors that were clearly not drilled in the right places initially, covered up and then the correct handles were put on, cabinets took a beating in shipment or installation because some of mine have visible cracks going all the way down the side. Another friend of mine purchased a home a few years ago from KHOV and only had 5-10 issues. ... More

The sales people josh and susan were great through the entire process. Their sales manager was rude and obnoxious. The warranty department is ridiculous. I have been waiting over a month and they have fixed 1 thing. My cabinets were supposed to be repaired ftom the final walk and haven’t heard a word

We waited two weeks short of a year for this home to be built. We were told that was due to supply issues and staffing problems. Once the home was ready and we conducted the closing walk through, we discovered many kitchen cabinet issues. We were told that the cabinet company would contact us so that they could correct the issues. It has been 6 plus weeks and they have still not contacted us. Because of that, we are unable to move our kitchen supplies in fully. VERY FRUSTRATING!

The salesperson/ analyst were very responsive. The warranty support team is also very responsive. The quality of craftmanship, materials & quality control checks have an opportunity for improvement.

We were told new lots would open in the next phase but there always seemed to be a delay, Once construction was under way things moved along. Design and options selection was a big sticker shock and cost way more than we anticipated. Builder would not commit to a closing date until 2 weeks prior pushing out our loan lock in date. Because of the tight timelines the crew is held to and then needing to meet their commitment to us to close on time, the quality of the work suffered. The subcontractors this builder used not only need to care about the quality of their work but ensure their work does not harm prior work and cause re- work. Had multiple punch items at closing. KHOV loan team slow to follow up on documentation and we had to follow up multiple times to make sure closing would go smoothly. In the end we have a beautiful home for the money. ... More

Electrical issues that should never have existed. Master bedroom very hard to cool. Paint drops everywhere on floors.

There were several issues from start to finish. Covid created delays but the lack of communication from KHov during this process was minimal. The build would be delayed for weeks with no communication. There were errors in paperwork and emails. No definitive date was given for completion then all of a sudden less than 30 days out a closing date was provided. There were many issues on week out walk as well as day of walk. Workers were in the house working as we walked. After closing is when the many problems from rushing the work began. From appliances to electrical, as well cosmetic defects that should have been rectified before move in. The final cleaning was minimal with an explanation that the cleaning crew had been fired. Overall, these issues added additional stress to what is already a stressful situation that should have been filled with excitement and anticipation. A month in I still wonder what next. To their credit most issues were addressed and fixed rather quickly but most definitely could have been avoided with proper follow up. I love my new home but the process was less than what I anticipated. ... More

Quality - Most of the materials used are not that reliable and below are some of major one's we found there is room for improvement; Kitchen: The cabinets had irregular dull finishes and it was brought up several times prior to closing and post closing. The reasons given by builder was about natural wood grain finish. I suspect that they have used sub-standard product to get the house completed and did not care about buyers purchasing due to market demand. We have noticed cracks on the upper frame and needs to be addressed by builder. Pre-wiring: This is major mess. The marketing team stated the house is pre-wired. But this has a lot of underlying issues. The wires do not terminate to control panel/mother board for security companies to hookup the uplink. The builder or the contractor who installed pre-wiring have no idea. The whole house pre-wiring is useless and we were forced to go with wireless sensors. Its a total waste of money. Bathroom: The bath tub had many chips and scratches. It was addressed several times and company walked in to fix issues. The real problem is if the scratches are on the bottom surface of the tub the scratches or chips cannot be fixed. Therefore, leaving the tub in poor cosmetic condition. The scratches on top of the tub was fixed but the repairs performed are noticeable. Exterior, The bricks had several chips not sure if it was during installation. But, the contractor could have taken care or discarded the bricks which had chips rather than installing. Builder was not able to fix the issues either. Backyard: The sloping was messed up and yard has noticeable dips to collect water. It was noted in inspection report. The pooling of water is persistent for 48 hours. The builder has been notified. Not sure, if this will be addressed. Trustworthiness- Recommend to talk to there upper management to get issues raised. There are prompt in responding. Value- Its a fair price for what we received. Builder is not setup to transfer benefits to customer. They just want to sell. I have had better experience with other builders. There is a lot of improvement which needs to be worked. Anytime, I would recommend trying out other builders besides K Hovnanian if you are buying house in same community. I did that mistake and my personnel take away is to explore other builders. Responsiveness - They respond on-time but issues do not eventually get sorted out the way customer requires it. I do not expect 100% but at least 70% issue fixed will satisfy any customer. ... More

Most of the people I had to deal with were fine. The problems are really difficult for me to wrap my head around because it’s a brand new home. I have one working toilet that still has problems. The front bedroom is very cold. The long clothes rack in my walk in closet fell off the wall. The list is actually longer. I wanted so much to have this be a happy experience. I am 76 and partially disabled and very disappointed.

The website is misleading. You do not get the things you see on the website.

Our experience had a lot of issues. We had four different builders during the build process. This was confusing and created issues with the quality of the home and communication. During the building process we sent in emails about issues we saw. Many were never answered. The "original" builder told us in the beginning that our gas meter would be next to all the other meters on the garage side. When we asked the third builder, why this wasn't the case he said "We never know which side of the house the gas meter will be placed." Now we cannot add a whole home natural gas generator. We understood some issue because it was 2021, i.e. weather ,product delays, and contractor shortages. The real problem was communication and clarity. This was hard with the turnover of builders. We understand that the completion date was delayed three separate times. Now, in the home for a month, an issue we sent in pictures of in August was not taken care of creating a major water leak issue. We still do not have complete use of our owner suite bathroom and our owner suite bedroom because it is housing fixtures for the bathroom. Our new microwave broke before Thanksgiving or under 2 weeks living in the home. We still don't have that repaired. We are waiting on parts since the technicians don't have anything on hand to repair the unit. Our sales person was top notch and kept us as up to date as she could. She always responded when called or messaged. Unfortunately, she couldn't share information she didn't know about timing and delays during the build process. ... More

Attention to details are lacking. We didn’t get the attention and service that we should have gotten from the initial sales team. We would have appreciated more attention to detail and flexibility on K Hov part. Later on we did get the attention we needed. Only after we had to call time and time again.