K. Hovnanian® Homes Reviews

Sub par communication, had to take the initiative when asking for updates during the building process

Very nice upgrades considering that it was a model. That is what attracted us to the home. Being a model was mostly great except that the touch up paint areas were terrible. We have areas on every floor where you can see the touch up areas. It doesn’t match so we will probably have to repaint the entire interior. Also we have some cold spots in the home like the interior door area, it is like an icebox down there. Our microwave is like a freezer. The vent doesn’t seem to be closed so cold air comes in.

Started off rough but issues were addressed at the end.

The experience was good until the end when I had to actually deal with my Construction Manager. Everything was to his standards time frame and no concern for the Customers input.

Started the process of buying this house in July 2020 did not settle until November 2021. The global pandemic along with supply chain and labor issues were significant factors for our late close. Our initial superintendent left the company and our house was neglected and not worked on for months as homes around ours were completed and closing. We traveled to Delaware every weekend to address these issues as other homes around us began to close rapidly. Shoddy foundation and interior finish work held up our close as we refused to settle until major issues were fixed. If we had not been proactive with our house, it would probably not be finished today. Stay on top of your superintendent and his boss to complete your home .Our advice is to address all issues and refuse to settle until your home is completely acceptable to you. Hire an outside inspector prior to settlement who can help uncover any issues that need to be addressed. Do not get pressured into settling on your home until it is perfect - you will then get in line with all the other homeowners in this development who are waiting to have their punch lists completed. ... More

Appreciate and take care your home and any thing you get

While somewhat disappointed in the quality for the price I paid, the quality of people that work for KHOV here in Liberty is top notch. I could not have been happier with my salesperson and home builder.

Sales agent was fantastic. Builder was very difficult to work with and very rude.

They are more helpful earlier in the process. Get a realtor!

Office personnel was hard to get a hold of and most of the information given to us was incorrect. Design studio staff and construction manager were helpful throughout our experience.

The website is misleading. You do not get the things you see on the website.

The builder was untimely in delivering the home however it is unclear as to the impact of Covid and workers.

Home was poorly finished. Broken and missing items incorrect tile installed. Very disappointed

Our experience had a lot of issues. We had four different builders during the build process. This was confusing and created issues with the quality of the home and communication. During the building process we sent in emails about issues we saw. Many were never answered. The "original" builder told us in the beginning that our gas meter would be next to all the other meters on the garage side. When we asked the third builder, why this wasn't the case he said "We never know which side of the house the gas meter will be placed." Now we cannot add a whole home natural gas generator. We understood some issue because it was 2021, i.e. weather ,product delays, and contractor shortages. The real problem was communication and clarity. This was hard with the turnover of builders. We understand that the completion date was delayed three separate times. Now, in the home for a month, an issue we sent in pictures of in August was not taken care of creating a major water leak issue. We still do not have complete use of our owner suite bathroom and our owner suite bedroom because it is housing fixtures for the bathroom. Our new microwave broke before Thanksgiving or under 2 weeks living in the home. We still don't have that repaired. We are waiting on parts since the technicians don't have anything on hand to repair the unit. Our sales person was top notch and kept us as up to date as she could. She always responded when called or messaged. Unfortunately, she couldn't share information she didn't know about timing and delays during the build process. ... More

Overall I understand that this was an abnormal situation when you build a home during a pandemic- I get it. However, the follow up of our questions was poor throughout the process from our project manager. Even after closing, we rarely get a response when we reach out to anyone from the construction team regarding outstanding issues. Happy with the home so far, but the process could have been better.

Love my new home. Only thing wrong that I came across was that the color of my house wasn't what I chose, which is upsetting. Also they never showed me proof of what I chose in the 1st place. My guess is the sales person put in my information wrong. So I'm stuck with what I have. Otherwise the house is up to what I expected it to be. Closing and getting everything together wasn't fun. No communication whatsoever until the very last minute, which as a 1st time homebuyer I thought was a nightmare. Would I buy from them again, yes I would. As for my experience I would say get all ur paperwork and make sure it matches at the final walk-thru ... More

Attention to details are lacking. We didn’t get the attention and service that we should have gotten from the initial sales team. We would have appreciated more attention to detail and flexibility on K Hov part. Later on we did get the attention we needed. Only after we had to call time and time again.

very sloppy workmanship, paint splatters and debris left for the owner to clean up ultimately the new site super Kenny worked hard to correct probably would not have been so bad if he had been there from day one

Here are some big criticisms from our build: How disrespectful the contractors are about using the toilets when working in the house… How disappointed we were with the amount of trash and debris was in the yard and house during the build The house was not adequately cleaned when we took possession of the house… really sad Really sad that the materials, lighting, fans… how cheap they are. Mass ordered and look cheap The brilliant home package is very disappointing. They haven’t even completed our house install yet

Flexibility in selection of upgrades could have been better. Kitchen appliances could have been better, or not have been included in the price so that the customers can buy what they like.

It was not understood about the timeframe involved in picking your selections. When we thought we had 3 days to cancel the entire purchase - it was 3 days to make any changes to the initial construction floor plan. We wanted to make further changes after the 3 days and were not allowed. Didn't make any sense since the plans are basically the same and no monies were spent. The appointment from the initial construction choices to the appointment to pick your selections within the house should NOT be far off. This will allow you to know the Total amount that you are really spending - up front. Our basement sump pump broke during construction and the basement flooded causing major damage to the concrete finish and further damage was caused by the construction crew using acid wash trying to fix it. It has been a big struggle to get resolved - still waiting. Our home looks beautiful, our basement looks 40 years old and looks like a dungeon. ... More

The sales person and buying experience was very good. However, the building process was not as good. Building and finish of the house was delayed by 6 months. Construction managers were leaving frequently. Seems like they could not keep up with sales. Lots of last minute scrambling before settlement, cancelled settlement at the last minute and now post settlement very slow to address punch list items.

Very responsive when Inquires was send it, disappointed regarding the multiple delays. But my overall experience was satisfactory

While there are certainly many things to like about the house, location, and customer sales representative there also were too many problems along the way. Many delays, a lot of misinformation, failure to follow agreements without arguments, the worst finish grading job I've ever seen in my life, mediocre job of laying sod, mediocre finish carpentry work, absolutely stupid placement of the dining room light fixture, acute lack of kitchen & bathroom storage space. Other design issues inside and outside as well. We were relocating from out of state which made everything much more difficult. BE CAUTIOUS! ... More

The experience overall was good. However we did run into several delays, and communication could’ve been a little better.