K. Hovnanian® Homes Reviews

The framers were fantastic. Most of the contractors are garbage. When we moved into our home we found we had a water pressure issue after new lawn install builder blames city city blames builder still no fix. Many small drywall issues never fixed. And still missing light fixtures in the home a month after closing.

Robert was responsive and detailed.

Be prepared for a rough ride, missed meetings and a lack of service

Attention to detail was not there

Sales team and crew were responsive and helpful prior to closing. Closing process (even with pandemic restrictions) was quite smooth. However, one month after closing our backyard is still nothing but dirt...except after it rains when it becomes a swamp. Very unhappy with responsiveness of the developer and builder to complete the grading and sod on the property.

Our project managers made this a negative experience. Issues came up and it took longer than expected for them to be resolved. It was clear that nobody checked the work before our walk through because we had to point out major and minor issues, I thought that was there job and we were supposed to walk through to make sure everything looked good. One major issue is our garage door wouldn’t shut all the way and did not open or close properly and this was brushed off that it was fine. We weren’t able to use the hand rail on the stairs without it giving us splinters it was so rough. The stone on the fireplace was not finished. Our front door did not open or close properly. I also don’t think it should be the homeowners job to inspect every single room for paint mistakes and every single window to make sure they open easily. Issues were also brought up at the walk through that either weren’t addressed or they were addressed after we moved in. We were also told a cleaning crew had been in even though the floors were covered in dirt. My husband was told in person we received a new furnace filter but the one we have was never replaced with a new one prior to moving in (still hasn’t been replaced). On top of that after we moved in it took them about two weeks to move a portapotty off of our property. I had brought this up to them about a week after moving in and it took multiple texts asking it for it to be moved before anything was actually done. Our managers could have easily moved this themselves after being told once since they walk past it everyday, but a few weeks went by before moving it 10 feet across the street. Pleased with our home, but not pleased by the way these mangers blew concerns off they were advised of and the lack of care they had. hopefully they learn how to prepare future homes before a walk thru and cater to the buyer considering how much money were all spending on these homes. ... More

They installed the dead sod in lawn and never replaced. The house was super dirty when we moved.

Still waiting on stuff from construction since we moved in! This is the worse experience EVER!!!!!

I would them to know that the workmanship was deplorable. Josh, who unfortunately left the company was responsive and interested in correcting the problems by holding the worker accountable. I was very upsetting when he left. Logan is outstanding, however he is overworked.

Lack of attention to detail.

Once we signed for the house it all went down hill from there. We are just another number they will eventually get to. A long list from the gold key walkthrough was never taken care of.. I’m sitting at just over a month in the house and the list is just as long. Biggest items dishwasher, electrical panel door and my kitchen hardware still not fixed. SMH lesson learned cause now they got the money for the house they don’t feel the need to fix the crap they fell short on

Very bad experience found lots of problems after closing, everything was rushed and poorly put together. The front elevation was wrong found several uncaulk areas nails sticking out, found muddy puddle under carpet, cracks in several areas too many problems to mention looks like the house was just thrown together without any consideration

Will, Robbie and Crystal were awesome throughout, but very sloppy work. Issues after close still have not been addressed a month after closing.

The home buying process was smooth. It wasn’t until we gave the down payment when we realized we were no longer important. - When we moved in, the house was dirty. Twice I pulled out a piece of wire from my 1 year old daughter’s mouth while crawling upstairs where there is carpet. - It’s been about a month and we’re still trying to get the paint stains off the upgraded flooring we chose. - The cabinet work was sub par. The handles weren’t installed level or plumb and is noticeable. The trim on the cabinets wasn’t nailed down fully and there are gaps. - Two windows were installed scratched and we were told during our walk through they would be replaced and it still hasn’t happened. One of the window screens is missing and have not gotten it yet. - The upgraded oven we chose was damaged on install and I keep getting requests for pictures but nothing has been done. - The grading in the backyard was probably completely missed. There are 4 small valleys where water collects and will sit for days after it rains. Apparently when they install the concrete pads we ordered in the back yard, they covered up a drain. - When we submitted the issues for warranty repairs, the process has been slow and disorganized. It seems they are overworked and it clear why. Overall, not happy with our home and have even considered selling and going with a builder with better quality but having to go through the moving ordeal again is probably what’s stopping us. ... More

So its now been 35 days since our closing and we have numerous aka punch list items that have not been addressed that we all supposed to be completed in 21 days. But our only communication is done when we reach out to them. The 2nd level of our home is so warped & un-level that the company we hired to install our engineered wood floor has told us its impossible to get the new floors even with out bumps due to the ply wood that is warped from rain & being installed to tightly. So after spending 458k & putting down $300k with the expectation of demoing in another $50k to get the home how we want it, it's now looking like we are fixing the builders issue to correct the home. Also we have found soda bottles with soda in them behind our bathroom walls & water bottles filled with chewing tobacco behind the walls. Yes we are redoing the bathroom tiles ourselves since all the high gloss tiles were installed with scratches all over them..... Total nightmare! ... More

Horrible quality of workmanship and cheap products put on home

The quality of installing of the finishes were poor at best. The doors will not close right,

This is a terrible company, and I would not recommend them to anyone looking to purchase one of their homes or build one. Except for the sales team, the entire process was nothing but mistakes and excuses for why things were late or done incorrectly.

Khov does not hold their contractors accountable particularly their HVAC system. In Arizona, a good HVAC system is vital. Three months in and no solution in sight.

Will never buy a Khov home again!

Looks like home was rush made. 3 months in and we have pop nails, creaking in floorboards, uneven laminate, door knobs falling off door, ceilings and walls are uneven, and we had to repair hvac 2 times since March.

We closed on our 'dream home' with Khov in May of 2022. We waited over a year and a half for the home to be completed. We were sold on the idea of a custom home delivery, with craftsman who take pride in their work and deliver a top notch product. What we received was a nightmare. I've now converted into what feels like a full time construction project manager. The VP of operations for Khov got involved months ago and assured me he would personally make things right. Unfortunately, no progress has been made. We have serious safety concerns yet to be addressed that include electrical issues, exterior doors that do not function properly and a broken truss in our attic that was knowingly installed without appropriate guidance and sign-off of a structural engineer. We're now nearly 4 months in to what is a 12 month warranty period with no real progress. I've scheduled time away from work to accommodate repairs only to have the the people who are scheduled to do the work not show up. This process has been immensely stressful on my family and we could not be more disappointed in the experience we've had with Khov thus far. The only positive experience was with our sales person and construction manager throughout the build process. Everything we've been through since closing has been noting but empty promises and frustration. ... More

Let's just say, the home has too many imperfections. If you have a job that you're not good at, quit and find something else to do. The door frame/stopper doesn't come down to the floor, there are holes where there should be some form of grout. The corners of each wall were there is a door frame was never painted. We had electrical issues that took 3 trips to correct. We have only lived in this home for 1 month and I am so nervous at to what else we will find. The responsiveness to our issues has been slow. I cannot put a bar of soap in the bathtub because it comes right out. The tub is hollow in certain areas. ... More

House is not complete interior and exterior force me to close house very bad experience still not fixed I even move in already

The building process took 16 months . The paint on the inside is a joke . The riser on the inside steps are buckling and the paint is pealling off .