K. Hovnanian® Homes Reviews

Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.

The process was extremely stressful. Buying a home is stressful but with conflicting information as well as slow to responsed this home purchase was more stressful than any other purchase. This is our 6th home our purchase. Buying an home is one of the most stressful events in life. We felt we were being pushed in a direction after we put down some money that we were not comfortable with. Thank goodness we have excellent credit and a excellent relationship with our previous lender. KHov lending advisor did not listen and was useless to us. We love the home we purchased but had we realized issues up front we might not be in this home. ... More

Check for defects early on

It's as if the construction team doesn't realize that they are building alongside residence. Blocking driveways, debris everywhere, and working at all hours! Quality is lacking overall. Thank goodness for warranty claims. Sales process was pleasant but difficult. This may be out of KHov's control. I think it's just getting harder to qualify for so many people.

Don’t finance through them. Abysmal experience. Home is ok but many warranty defects not fixed after 2 months. They are very slow to respond.

My 3rd new build and the overall workmanship and materials are below average for new construction. Pretty disappointing for the price paid. The paint chosen is literally the worst, it wipes off just by brushing it with your clothes. Not to mention the painters, it seems like a four year old could have done a better job. Paint on the floors, in the carpet. Trim paint on the walls, wall paint on the trim. We had(have) places where the grout does not match for all of the same tile work. The color of grout doesn't even exist anywhere in our house. Had to spend multiple hours cleaning and fixing carpet, Khov did not correct it when pointed out. Same with the paint on the floors and handrails. It became more of an issue asking for it to be corrected than just taking care of it myself. ... More

Poor quality and overpriced home. I can only give five start to their service and warranty department. I really had great experience with Adam and his team. Without his help, I will give 1 star.

Three months after moving into our new K Hov home in the Satterfield development in Felton DE, our experience has been a mixed bag. While the design of the house looks modern and attractive, big and small defects like the cracks in the concrete front porch and garage and the caulking around joints (windows, kitchen area, bathroom, etc.), the uneven finish that leaves gaps/unsealed holes around the undercabinet lighting and steps to the garage and crawlspace, the paint dust on the walls that stick to your skin when you brush against it, etc., are ugly, unacceptable, and jarring to see. While some small issues which we've reported were promptly acted on, a major gutter issue was explained as "installed per specifications" despite evidence of defects having been presented. The initial service issue was closed arbitrarily without us knowing it. When the issue was reported again, it is now largely unacted on, basically "ignored", assuming it will go away. We've also reported some health and hazard issues in their worksite that spill over to the residential sites (e.g., work starts before 7 am - earlier than the legal start time, with the heavy banging and rumbling of the earth moving machines early in the morning and constantly throughout the day; heavy dust storms that are aggravated by the speeding dump trucks carrying soil and gravel; thick dusts on the streets that become mud when it rains and can cause accidents to pedestrians; overnight parking of heavy machinery around the residences although areas near the worksite can be used - this causes a thick smell of gasoline to blow to the residences; littering around the houses being built and dumpsters' contents spilling to the curbs and streets at times, etc.) To be fair, the Sales Manager we bought the house from. although he had been reassigned to another K Hov community, reached out to discuss our issues and arranged for some mitigation measures (e.g., street cleaning, having the construction company tell its drivers not to speed, manage overnight parking of the heavy machines away from the residences). Although these are a good start to some respectful and responsible worksite management practices, K Hov should have a system in place where its ongoing construction work does not alienate homeowners, give rise to health and safety issues, and devalue its brand. ... More

Very Cheap materials. Everything in the house was the cheapest materials possible.

My experience is mixed I feel they did a good job on most of the build, but cut corners in some areas, like no soap dish in showers & no cabinets in laundry room. But my biggest complaint would be not treating everyone the same. Everyone that needed a retaining wall and fencing got one except for the four that needed it the most. Large extra expensive that the builder refused to split the cost of. Buyer beware

We love our location and floor plan. As far as the 6 month process from ground breaking to close of escrow, I would give the sales and construction team a "C" Grade

Warranty manager is great but the house is way over priced

I was disappointed to learn that KHov left a dirty filter in our furnace at closing, It was clogged with what appeared to be drywall dust mostly. This is unacceptable. I guess because it is out of sight the culprit didn't think anyone would notice. This one thing prevents me from giving a great review.

To start off there are only 2 outlets that were put in my entire basement. So I will eventually need to hire an electrician to install more outlets. The master bathroom had the cheapest worst looking single vanity I had ever seen. I had to buy a new double vanity to put in & hire a plumber. There is so much wind around that there is noises that happen right outside the master bedroom bathroom when it’s windy. They did not tell us about sealing our countertop in the kitchen so I had to learn the hard way. I figured they would have had the countertop already sealed for us when buying a new home, or at least tell us about it. There was also a wooden block stuck under our carpet for a while before somebody came out to remove. ... More

The design process would be enhanced if interior wall color was a choice. The drywall finish, ie, smooth, is poor. They also have problems around cutouts in drywall. Many pointed out issues have NEVER been fixed. The lots contours leave a lot to be desired which is not helped by poor sod installation. Many issues have been fixed but many remain in need of resolution. The roads have drainage issues because many drains are non-functional.

The home is livable, though there are many things that I will address moving forward as far as finishing trim, crooked sliding glass door, concrete work, and flooring unevenness. When paying top dollar for a home, it is expected that there is attention paid to detail by the builder. When we have reported issues, we have had a great experience with the maintenance folks.

The quality of the material very cheap. sales person and builder manager are very nice and friendly.

Not satisfied with the overall experience. There was gas leakage and water leakage initially when they handed over the house. There are zero fans inside the house. Bathroom tiles are of not good quality.

Garage and Driveway were finished badly.

Overall good experience but there are some things which needs to be transparent.

The quality of the home is just ok. Far away, it looks great, but there are definitely flaws. Tiles aren't even, our primary shower is very crooked and uneven, the tile flooring through out the house is uneven. You don't really notice it until you try to put something like a table on it and it wobbles because one part of the floor is higher. On the outside, there are wires and cables that stick out that we have to watch when we mow. The vent flap over the oven that leads to outside flaps continuously in the wind and it's very loud in the house and very annoying. Our dryer vent clogged up within the first few weeks of moving in and caused condensation to leak out of our dryer. Some of the corners in the house look like it was painted in a different paint color. The spout on the primary bath tub is crooked, points to the side instead of right in the center of the tub. A few design issues. Primary bathroom has only 2 5 in drawers so there is no storage in that bathroom. Kitchen cabinets open and hit the microwave causing wear and tear where it hits. Hall bath room is very small, door can barely close because of the toilet. Some of the patchwork on doors is very rough and scratchy. I would rather have gotten new doors since they were damaged while work was being done in the house. The yard is very uneven and the fence has gaps at the bottom that we will need to fill or cover before getting a dog. As far as buying again, I would but I would definitely look way closer. During the walk through, we were not able to blue tape anything ourselves. We had to tell the manager where to tape and it was just very awkward telling a grown man to crawl on the floor and tape tiles that were uneven. It would have been nice to tape it ourselves and take our time to really look at the house. There were also some upgrades that we wish would have had a better explanation. We wasted some money on upgrades that were not needed if the design center clerk would have understood what we wanted and knew how to explain them. ... More

We have been in our new home since November 5th 2022 and still have issues to be resolved and continue to find concerns with the type of work performed during the build.

Personally, I went with Khov because I did not want to get in a “bidding war” with a pre owned house and because I felt that the price was close to what I was wanting. As mentioned in my title this was by first time buying a home. Personally I felt like there wasn’t any guidance. The seller just wanted to sell, the builder just wanted to finish up his build, and the mortgage person just wanted me to go through them. There was no clear communication to me as to “what was next” in the process. I felt like everyone just wanted to make their money and leave. I don’t want to get into details on everything, but in some cases there were unnecessary remarks/confrontation. I truly felt like things could of been better. At I felt like I was out in the dark on some things. But maybe this is the normal home buying experience and I am just unaware of it. ... More