K. Hovnanian® Homes Reviews

Reach out to me direct feedback… Thorough the process, we are so thankful for April and Addie!

Great floor plans and locations.

I gave 3 stars for their team set up for different needs. There are some good intentions, but lacking quality controls, perhaps, it came from the top. I was impressed at the beginning for weekly conference calls due to COVID, for updates in different phases of construction. There are FOUR poor qualities that I never ever experienced with new construction, but KHovanian, 1. Painting, one coat and sloppy workmanship, exteriors stucco paint was done like a kindergarten coloring, when the painter come touch up, they just put a glob of paint that made it worst. 2. Stucco has spider web cracked all around, i was told construction and service crew that’s NORMAL. 3. Pavers for driveway and no step were not in compliance for safety, again quick sloppy work, tripping hazard. Why no body supervised the quality 4. The easy fix with front landscape but they made into an undesirable offering, just because HOA would take care of it, whatever available on the landscaper truck being flopped down like a muffin tray. No comment sense in that matter. Everything was rushed to close and two major items like garage door was damaged and adjustment was off, made a lot of noise. Pavers driveway and safety no step were all promised by construction supervisor that would have it fixed ASAP, cabinet doors were also damaged. Closed on 7/23/21, today is 9/13/21 nothing was done. Construction crew primary focus to get other houses completed, could careless for my house that already closed, because they already met quota and company already got the money. After the closing, there are several other minor things on punch list, the service team picked up in addition the driveway and garage door. The team was promptly lining up all vendors to take care of things. Except stuff was promised by Construction crew. I felt so uncomfortable dealing with the first guy from service team. I expressed my concern about the poor quality that i mentioned at the beginning, paint, stucco, pavers, landscape, etc. I felt that person was not listening, he was busy talking at me, and told me that kind quality is NORMAL and “that’s why you paid this price” 3/4 million dollar home with poor quality with KHovnian is normal!!! The construction crew also said this poor quality is also NORMAL. One coat of paint, after one or two years it will need to repaint, HOA will increase and we the homeowner will have to pay for it . It’s a perfect scheme from the top. Just because I am a women/non American, I had purchased new construction homes more than average people in the last 16 years in Arizona. The noise from A/C inside the wall in master bedroom is LOUD , again I was told that’s NORMAL. When A/C mechanic came, he said it’s not normal. There’re remedies to fix that, however, builder has to approve it, one month later no one approve it. Just to sum it up, I am very disappointed !!! ... More

From start to finish I had poor if not no communication with the sales rep and loan officer. The builder was great he kept me in the loop of everything that’s was being done. The house is beautiful but you can tell they used cheap over priced things in the house.

Overall a very nice home. But the contractors that were used were complete trash. There are several issues with the home still that I’ve asked to be fixed even before closing that still have yet to be fixed. Brick issues, drywall issues, paint. The urgency to get these issues fixed is close to none. Am I overall happy with the home? Yes. Would I buy from Khov again? I don’t think so.

There have been constant delay and problematic communications

The Salesperson was incredibly responsive, she did what she said she'd do and followed up even when the construction crew did not.

I absolutely love the design of the house, however, the job was done sloppy.

Waiting on the finishing of back yard and porch bottom step

The floor plans are nice but our development didn't come with gutters or exterior house lights. Our street is very dark at night and lot of time and money will have to be put into our home after closing.

Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April.

I have some bad experience like; 1. Squeak sound in the master bedroom floor. I brought the builders attention to this, i was told they cannot fix it at this time. This was quite upsetting.

KHOV does not allow future owner conduct professional inspection before closing. A red flag .They promise you one year warranty after the purchase; however, half of the issue they push it back as cosmetic. I hired a professional inspector after the closing, 55 pages report with pictures of findings. Some of those , according to the certified inspector, in violation of code . Some of the contractors do not respond for months.

The home did not come with what we were sold by our sales person. We were told that we were going to get a gas line into the back yard, pre wiring for cameras, pre wiring for alarm, drop station, cabinets above my refrigerator. These are all items that we were sold that the home wasn’t built with. I have had a plumbing issue since the day I moved in with my second bathroom, the toilet does not flush right. The first time someone showed up he said he didn’t have the correct tools and left, the second time someone showed up un announced while I was on my way to work and the third person who showed up told my husband that he was “just fulfilling a work order” and he mentioned that the lines need to be camera and he told the builder that and he doesn’t know why he’s here. This issue remains unresolved a month after moving in. The toilet clogs every other use. ... More

This is a production builder. The emphasis is creating a stream-lines process to build a home in the fastest time possible. That is a good thing, just know that the selections are extremely limited and once you have made your selections, there is no turning back.For the most part, employees were helpful and easy to work with. When adjustments and remediation were needed on the house, they were completed in a timely manner.

Dissapointed in the lack of knowledge of our sales representative. Sales representative was disrespectful, demeaning and hard to work with.

Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes!

Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes.

The finance team was awesome! After moving in, you see a lot of cheap materials and laziness. We love our house, but going to have to upgrade on our own.

Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having.

Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) *

The basic materials used in half a million dollars house a joke.

Could do better,if they paid more attention to details.

Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there.