K. Hovnanian® Homes Reviews

We were extremely disappointed at our walk-through and after living in the home. Poor workmanship, poor quality of cabinets, trim, doors.

I found a significant lack of quality review of the work done in the building process. Specifically, the interior workmanship was less than adequate, Grout left smeared on the bottom edges of the tub and showers, paint drips not cleaned up on the floors and carpet, paint sloppy, and overall cleanliness at delivery was horrible. I'm still finding issues.

Process was draining, lots of broken promises, still fighting HOA to get a fence we were promised, the time it takes to fix things in the house. I feel like my unit being the first one up was rushed!

I am extremely disappointed with the sale department's abysmal level of service. The lack of coordination between departments during the transition process was not only frustrating but also a clear indication of their negligence. Documents not being properly handed over to the closing department resulted in unnecessary headaches. The closing personel Michelle took out her frustration the buyer when it's clearly the seller lack of responsibility. Furthermore, the sale person , Steve, inability to respond to customer emails in a timely manner is inexcusable. Waiting for days to receive a response is not only unprofessional but also reflects a complete disregard for customer satisfaction. This entire experience has been a testament to their incompetence and lack of commitment to their clients. I strongly advise anyone considering working with this department to think twice before subjecting themselves to such a disorganized and unresponsive ordeal. The only good thing is the person Ryan, who did the walk thru is very responsive and kept up with all the agenda. ... More

Sales person was awesome. Warranty dept. Has been nothing but broken promise after broken promise. Not one item on a long list has really been addressed yet. After they receive the check, they forget about the new homeowner. It has been very frustrating to say the least, nothing like what was promised.

They are building homes in hurry and so missing quality

Poor quality of fixtures, cabinets and workmanship. Toiilets and sinks in bath not centered. Cheap workmanship

The sales people were great. The house/yard is pieced together with the cheapest materials and products possible, and evidently the cheapest labor. Everything will be "military grade" and that's not a good thing. Just enough to pass inspection is a good way to describe it. Keep your expectations extremely low and you won't be disappointed with the quality.

The experience started off great, but then took a turn. This was a roller coaster that has not ended.

I’ve rated overall as a 3, i so believe this could have been done better. i hear “sorry about that” over and over during this purchase process. Haley did a good job but again “sorry” was quick in her lips. i would have rather heard an explanation as to why rather then a simple “sorry”. overall she did a good job, it wasn’t her doing the work she was just the face of the purchase. since i’ve moved in, i’m still awaiting touch up paint, repair of broken cabinets, repair of a leaking ac coil. now i’ve just found where the tile guy washed grout down the shower drain. i’ll have to have a plumber come in to try and clean this out as the shower drain is very slow. on all of the things i’m waiting on your team gives me “sorry we are waiting on……”. just gets frustrating. we have moved in and are trying to make this home ours, will be happen when the last of the khov things are complete. again, haley our salesperson did a great job, all of the issues were beyond her control. ... More

During our first few days in the home we noticed we were sweating more than normal while performing light duty chores and had trouble sleeping at night. Our towels would still be wet 24 hours after showering when hung up to dry. Items from the fridge would sweat immediately once taken out. We put in a service ticket with the warranty group during the first week and after a month we still have no answer to what the problem is. We have been running a dehumidifier 24/7 to keep moisture levels below 65% and every time it shuts off for more than a couple hours the humidity level starts going up. The HVAC group has come out about once a week and made minimal changes with no positive results. This experience has definitely spoiled the excitement of buying a new home. ... More

Sales dept: They come off very nice, but they weren't trustworthy (said we were moving forward with a lot purchase, then sold it to someone else), never knew anything about what was happening with the lot/house we ended up purchasing; over all disappointing Design dept: Excellent! Got great service from the design team Building supervisor: Excellent. Very forthright about build schedule, delays, etc. Very good communication Post-move in: several items still need to be fixed; have submitted several tickets/workorders - some were taken care of quickly; other items still pending with not follow up communication from KHov We love our new home, but the overall experience from initial purchase to move-in has been mixed. ... More

The house was NOT ready to be handed over to me and I have a list of over 15 items that need to be repaired with contractors in my house almost daily! The construction team totally dropped the ball and the quality of the workmanship of the house is terrible! I can't believe the amount of defects and things that need to be fixed!! It is unacceptable for the amount of money I paid for this house.

Still waiting on final pending items from our final walk before closing four weeks ago.

This process started out great. It was quick and painless. As we got into the build things started to go wrong time after time. Things such as our basement flooding 2 separate times due to errors made by the contractors. For us to then move in and still have a thick layer of mud/dust from the mud all over our basement. We had to fight to have the concrete replaced for our driveway because it was so rippled it would have been destroyed in a few short years. We had cracks on our step for our porch, which were still not fixed properly. We reached out to our building manager for a few simple things once the home closed, and have yet to have these items corrected. Our furnace wouldn’t turn on the first cold day of the season and we called the emergency line for them to tell us we had to wait multiple days for the heating company to come out and they’d call to have it scheduled, but when we called the company to follow up because we hadn’t heard from them 24 hrs later they said they heard nothing from KHovnanian to schedule them to come out. This process started great and ended with a bad taste in our mouth. Although we love our home, the process to get to here was more stressful then we expected. The many errors that occurred throughout the process were careless errors that could have been prevented with more attention to detail. Would we recommend your build to someone else? I wouldn’t say we wouldn’t because the home is much nicer then most local builders, but we will be sure to explain our struggles throughout this process. ... More

For how long we had to wait, I’m not so satisfied. Things still need to be fixed, workmanship was horrible. You need to hire people that know what they are doing. Covering a grout mistake is terrible. My grout is horrible. Was told nothing can be done. I’m sure I will in time love my house.

Got my home and couple things were not right. Reported them to the representative and have not heard anything back it’s been more then a month that things are reported but no one got back with an answer.

Overall, our experience was okay. We love our neighborhood, and are happy with our house. We found that we did not receive much information from K Hovnanian in the time period after signing our purchase contract and closing, unfortunately. We didn’t receive any information other than a simple marketing piece that showed our chosen floorplan and elevations until after our first pre-closing walkthrough with the builder representative. After it became very apparent that we did not have all information, we were finally given a binder with information - a binder that detailed building timelines, walkthrough processes, sample warranty info, etc. During our walkthroughs, we were made to feel as though we could not point out any cosmetic issues that needed to be fixed. And now, after closing, we have had minimal luck in getting the builders warranty to cover things that should be covered. We love our home, but have been disappointed in the workmanship and KHov’s reluctance to do the right thing by their customers. ... More

When my wife and I had the final walk through we enjoyed seeing our new home after being in it I have noticed corners that were cut and other issues. Examples chips in the flooring, wavy walls and ceilings, bowed doors and a raised floor drain. I put a call in one day about the furnace exhaust and I had to make an issue with the builder in order to get it corrected. I guess I will keep on KHOV and hopefully things will work out.

The sales person we worked with was great. Had she managed the whole customer experience it would have been a much more enjoyable purchase and our issues would have been resolved. Our design consultant didn't give us accurate information and met us at a different location instead of in the community where we purchased. This led to a lot of confusion when the final product was delivered since items we discussed were missing and we were told that was never part of the plan since the model was built with different options that are not available for the home. As for responsiveness to issues we have lived in the home for over a month now and we are still waiting for the builder to finish the home. All the bath fixtures are still missing and they can't seem to find the correct ones to finish the install. Other items we have brought to their attention they looked at and said they would get back to us but have never bothered to get us an answer. ... More

First I want to say, I love my new home. I feel so blessed and grateful for what we have.. I will try to make a long story short..The story i tell everyone is.. At first new construction wasn't an option of ours.. But when we seen Lantana community and the price was perfect!! The Space we needed and in our budget perfect! finally after couple years of looking, and getting out bided ect.. we are ready, we go in and tell the sales manager we want to move forward and we picked the lot ect.. we tell her next week I can go put the deposit down.. She tell us " She won't be in,and to come the following weekend "!!.. So that time comes around, she tells my realtor that the price when up 15k!! And that since I didn't have a deposit in a day before, I was not locked into the price that was 24 hrs before 15k higher!!.. It CRUSHED ME, my stomach turned, I was mad, disappointed, and was ready to walk out!.. Mind you I was ready to put the deposit down 7 days before, and I was told to come a week later!.. After look at my wife and kids, I couldn't back out and have their Happiness taken away too.. So if your a reviewer like me make sure to put the deposit down asap!.. And my Garage does not have a door to the outside!! Right, but the MODEL HOME DOES!!!!SMH.. ... More

This builder is good with roofing, basements and insulation however fall short on interior work. My microwave has a dent in my stove has scratches in it and the paint should have been white semi gloss.

Our experience with K.Hov was okay. Nice staff. But lack responsiveness to issues In a timely manner.

We are having many issues with the house and no clear direction from developer/builder how these will be resolved.. Just a painful situation for such a big investment

do not let them rush your close