K. Hovnanian® Homes Reviews

Jerry and Lou are Courteous , Friendly and Professional have addressed any issues in a prompt timely manner.

great employees

This was the first home me and my wife purchased. We could not be happier with the whole buying process from submitted the deposit, to closing on the new home. Everyone was extremely helpful along the way (we needed it!). We love our new home and neighborhood!

Good value, easy home buying process

I was wondering why builder didn't catch the problem earlier.

I do like the quality and value of the property and all the people I interacted was great

Fixed the front door right away.

The overall buying experience was great. Shane was great to work with and was more than willing address all questions and provide additonal information. Was very timely in his responses and clear and concise on the details. We love our new home and the quality of the build is awesome. Post sales support has been excellent, Yvonne has been working very closley with us on the very few items that needs attention. She is so great to work with and ensures following through to make sure things are taken care of. Thank you KHov team, you are the best !!!

Happy with my purchase, its way better than living in an apartment. My cats and I love the new home and all the space we have to roam around. I get compliments on the flower bed outside often and the location. I like being close to work as well as the airport. The KHOV family is always available to answer any questions I may have and has kept in touch with me to make sure things are going smooth and I am enjoying my new home. The process was pretty easy and still worth it despite current worldwide pandemic and issues. I am used to traveling and deploying so whether this is my forever home or not it is my permanent home as of right now. Love the neighbors, and quietness of the area, I will be happy when we start receiving mail from the post office so I wont have to make a trip. ... More

Everyone was great to work with. Liz was very attentive. Kevin and Roland are the best and satisfied my family and myself! Great staff and buying experience!

We couldn't have asked for a better first home! We are so thrilled with our brand new KHOV home in Phoenix. There were a few tiny issues to fix and there was so issue getting them corrected before we moved in. Thank you Shane and Steve for such a great buying experience.

Great work and built with pride from excellent people to help us throughout the entire process

Very attentive and does a good job

- Quality - The quality of the materials used is great, the execution of installation at least in my case, was rushed and therefore substandard. They are still contacting me to finish duct blaster testing (I've been living in my home for 45 days) which should have been completed prior to my move in. They demanded that we close no later than a specific date but they didn't finish construction until just a few days before closing. Only allowing a few days for the walk through to be completed. On top of that they keep hassling you about giving them 5 stars on this rating. Stop asking and earn it. - Value- That being said I believe the value was there, definitely a good purchase. Not 5 stars because of the rushed work and the subsequent work requests I've had to put in and make time for them to fix. - Trustworthiness - 'At least they tell you they're cheap in some areas' Lighting for example, I was told by them that pretty much all of my lights would have to be replaced soon. I expected them to last at least a year. Nope, nearly all of my exterior lights and about 1/3 of my interior lights have either burnt out, dimmed significantly or are flickering. Since they were very upfront about that among other things, they get nearly full points for trustworthiness. Two reasons for 4 stars instead of 5. 1. They demanded earnest money to close by a specific date. No problem. Only that they did not finish building until three days prior to the last day we could close without incurring fees. The walk though and final walk though were just 1 day apart! 2. We were lied to during the selling about gaps on the underside of the fence. Probably just a misunderstanding (I don't think it was malicious) between what sales thinks construction can/will do. - Responsiveness - It's slow. I expect it to be slow. I don't expect a business to prioritize warranty issues. I put in a request to fix a door and it took a week to get a reply. Therefore, a 4 star 'okay' rating. They respond and resolve issues without much fuss but it's not a 5 star response. All that being said, I want to shout out an all-star that they have working for them. Robert. The construction manager has been super honest and very helpful, he was given a nearly impossible timeline and has been working tirelessly to assist us. He alone is why my rating is not significantly lower. If I was just rating him, then I would give him 5 stars all around! ... More

I am so pleased with the purchase I made with KHOV. They definitely want to do the right thing for the home buyer. Art was excellent with keeping up with the quality of the job performed. There were some minor things that were overlooked, but they were taken care of quickly and swiftly. I brought my realtor during my inspection visits to ensure I wasn't overlooking any details. He was impressed their process and attention to detail. Will was great with coordinating and was always in constant communication with the progress of the home. It was awesome being a part of the build process. Obviously, I'm a little partial to home I purchased, but it has proved to be worth the wait! I can't wait add my life experiences in association to my new home! ... More

We identified several issues to the builder, they worked on it but it did not present the quality of work we expected, so we had to keep calling the builder to keep re-fixing again and again. We still have several open tickets, things are getting fixed slowly, but what a hassle. In general this is a good builder and they use quality materials (not the best, but still good). I you are paying top dollar for a house and expect detail oriented quality, find another builder.

The home buying experience was like no other. I was updated on a weekly basis the progress of my home. Everyone was very professional in their job. The level of materials down to the switch plates was excellent. My questions were answered in a timely manner. The personel at the design were a big help in picking out options. The builder pays a great deal of attention to detail

More attention to details would improve the experience

I would recommend KHov homes to friends and family.

The sales team had little to no communication, all people involved were lazy and not willing to address issues in a timely manner if at all. No important details were communicated to the buyer

We have had a great experience working with the Khov team of Watson Creek. Everyone is very attentive and every issue that has arisen after our move in has been taken care of in a very timely manner.

I really like my house. It’s built quite nicely. Unfortunately me along with many of my neighbors had and awful time dealing with them. One of the main problem individuals will not return calls or emails to you. Only willing to interact with your lawyer. This individual won’t honor closings on Fridays due to wanting to take long weekends. Many of my neighbors did not close on time due to this individual and I almost didn’t until I was willing to walk away and their supervisor contacted me. This company normally has 10K of your money down for earnest money and for that reason feels like they can bully you, not close on time, and not respond to you. Thankfully I refused to sign a document requiring that large of earnest money. They continually blame the builder as the problem. The “builder” is what they say and you never get to know who this person is or speak to them. It’s like OZ, the man behind the curtain you can’t talk to but I’ve found out that the closing office seems to be a large part of the problem. Also they offer you perks if you use their mortgage lender. They are difficult to deal with when you do use them, but seem to punish you or put you at the bottom of their priority list if you don’t. This is not my first home purchase but was by far the worst. They houses are really nice, but I honestly can’t recommend them as I would not want to put a one through what I and many others have gone through with not making your closing, lack of communication, and complete disrespect for you. I’ve heard the phrase multiple time that they can easily find someone else to purchase the house but when I finally called their bluff they finally seemed to work with me slightly. ... More

5 star as the Excellent K. Hovnanian team responded in a timely manner to my questions and concerns

We moved to a new state and pretty quickly fell in love with the area and more specifically the options and straightforwardness of the KHov home building process. The cherry on top was the staff, they were there for every crazy question we had. We are so happy with our decision to go with Khov and would do it all over again!

Very satisfied with our new home