K. Hovnanian® Homes Reviews

Be cautiously aware that the administration side of this company is very unorganized and lacks proper communication.

Make sure your floor is level and out door paint is not mix matching in area you might not see it right away. Make sure carpeta don’t have nails sticking out an hurt your foot. Make sure outdoor electrical outlets are working or not cover by stucco.

Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product.

Nothing has been completed in the Community as promised, amenities, pool, pickleball, etc.

Nightmare dealing with financial / lender. Overall the priority is NOT the buyer or their needs, it’s about money and nothing else. Not accommodating in any way. Will NEVER recommend or buy from this development again. On a positive note..Guy and Nick where great.

Shouldn’t have bought a home during Covid. Structurally the house is great. The fit and finish is the worst I have ever seen for $400,000 house

We have never had experienced anything like that before from people who are supposed to be professionals and to whom we were paying money. Not only KHov team caused a 2-week delay in closing and tried to make us pay the delay penalty they put in the contract, but then blamed it on our lender and the title company. We had to move to a storage space for a week. On top of that once all the paperwork was finally ready, they wouldn't accommodate us with the date of signing, so we had to pay for a hotel to make it to the early morning signing. To this day we haven't heard a word of apology. We only hope that KHov builder's have better standards than their selling teams... ... More

We purchased a pre-built home through K. Hov. as our first home purchase. Everyone says buying is stressful and K. Hov. didn't make that easier. The house and builder were great, but the purchasing process was atrocious. We were promised a certain price no matter what lender we choose. After we put our earnest money in, we choose another private lender for better rates. When K. Hov. learned this, they inflated the purchase price and told us we could only receive the discounted price if we financed through them. In addition, our primary contact, Christi, was the most rude and degrading person I've worked with in a long time (I'm a teacher, so that's saying something). Other than these, we love our house and the build quality is great! If you're thinking of going with K. Hov., please just be wary that you need to get everything in writing. ... More

My intent is to give an honest and candid feedback and hope this results in corrective actions to make Khov a better company. First, the good things. The KHov sales manage for Commodore at Preston is a star. It was her who convinced me to terminate my lease and purchase the house in October (year end for KHOV). Additionally, once the mortgage issues unfolded I had considered terminating the agreement. She not only preserved the sale, but did everything in her power to remedy the situation. Julie the QA manager is another great recourse. She worked tirelessly to resolve the issues with dishwasher, vent hood, garage door and windows. Now the bad, The low rating for overall experience is due to the mortgage experience. When I signed the contract I was not aware that the purchase discount would be recovered with predatory interest rate. I had excellent credit. Despite that the rate quoted by KHOV was 1.35% higher than the competitor. The inhouse lending company is a conflict of interest and in my opinion a fraud ( Per the loan officer the lending arm of KHOV serves the interests of investors and not the customer). I hope this practice of builder owned mortgage company becomes illegal in Texas. I would recommend that Khov considers using a few lenders and making it competitive mortgage process that is in interest of consumer and not the investors. Moreover, the servicing of the loan was also not a pleasant experience as compared to going to an outside 3rd party company. When business is taken for granted rather than earning it customer service always suffers. Khov mortgage is a classic example of this behavior taking root in company practices. The closing process is another example of poor customer service. There was zero communication between title company. The address on the document for closing was wrong and I arrived at the wrong office. It would be highly recommended that the Title company at least communicate with the customer a few days prior to closing. Perhaps a welcome email with all the details necessary including accounting. Gold Key orientation does not cover items by Texadia the media company for our community. I am still trying to get documentation to get the security alarm system changed to a unique code. Their response is less than adequate. The house inspection process needs careful review. I had a few major issues come up after move in. During the walkthrough I did not test the appliances assuming those were new. Dishwasher and Vent did not work. The warranty person took care of the issues but a new home with major issues just does not convey the message of quality that Khov markets it as their hallmark. ... More

We moved in for 4 months ago. Only last week did they pour the porch and driveway. We do not have sidewalks yet and the yard is still a mud pit. Making home buyers wait for these items that we mortgaged 4 months ago is a poor business practice. A baseboard installed has a gap meaning it doesn't meet the wall, there is a gap. There are other similar small issues that show rushed or incorrect work.

Where do I even start, First off: Hvac wiring system was not connected/created, had to suffer 3 months of not working. Then the upstairs thermostat wasnt even connected had to contact to resolve the issue. Took 2 months before utilites to be connected and piled up tons of trash gad to find other resources to waste. The plumbing noise is very loud for the upstairs. Any water usage downstairs and even outside you can hear loudly upstairs. The paint of the entire house is also very cheap. One little touch it leaves a mark already. I can keep going, overall experience I wouldn't recommend family, friends and others to buy from the company. Unsatisfied with the purchase mainly due with the quality of the build and issues that came along with it. ... More

We've lived in our new K Hov home for three months and have found the fit and finish to be really bad. The low quality of cosmetic issues makes us wonder about the quality of the things we can't see. They are responsive to fixing issues, but these issues should have been fixed prior to closing.

The sales excutives will behave differently when selling homes homes . No proper explanation and missed so many details to inform of changes in plan of house . I didn’t like at all. It’s needed for me . So bought it. Overall experience is very bad .

I will start with the positive here. The floor plan / design of the home is exactly what we were looking for. The location (Lakeview / Waller) is also what we were after. Lastly, the price point of the home was competitive and what we believe to be good value. The only other positive would be that in general, our construction manager Matt was a pleasure to work with during the actual construction of our home. I believe that he did everything he could to make the experience positive - within the limitations he was under. Since moving into our home, he has been attentive to the couple of small warranty items we've raised. Now for the negative. My wife and I have been involved in a new construction home two occasions in the last 30 years prior to going through it with K.Hov this time around so we are not naive as to the process. That said I cannot express my frustration with the sales rep Paul. Without too much lengthy detail, I will say he repeatedly mislead us during the process, committed to options that were then changed at a later date, gave assurances he did not live up to, and was very unresponsive to queries he knew were important to us. It was so bad that I finally had enough and told our construction manager and our realtor that I would no longer have any dealings with him. Communication and events leading up to closing were the final straw and extremely frustrating given we were paying cash for the home. At that point, Paul's boss reached out to me and asked if there was anything he could do to that would turn my experience around. He stated he wished he knew before then that we were having the challenges to which I suggested he should solicit buyer feedback during the process rather than at the end. I gave him lengthy detail into the issues we experienced with his sales rep as I would hate to see other buyers have to deal with the same issues. Overall, we are happy with our home, notwithstanding some ongoing drainage issues in our back yard (which I raised as a possible concern before we ever signed the contract (was repeatedly told concern would be addressed but has not been to my satisfaction). To conclude, our construction manager Matt was clearly the most honest and attentive person we dealt with throughout the process. However, I cannot provide the "great overall experience" endorsement the company would hope for. ... More

The home has had a lot of items that needed to be fixed and some of the trades are slow to fix the problems. Months go by before they order replacement items.

There were multiple open tickets that took months to complete AFTER CLOSING. I think Khov needed to do a better job of quality control before handing the keys to home owners. they are more interested in pumping out homes before the market changes rather than focus on quality homes.

As a first time homebuyer, the sales co-ordinator kept us in dark the whole time. After umpteen calls and emails I got hold of the construction manager who was very kind and helpful and opened up the communication channel which was really great and got the house completed on time. Design team had no clue and did not help us make the decision . The upgrades quality is very poor and it’s actually worse than the standard ones.

We were originally told our home would take 5-8 months. It took 15. That in itself was bad information but things happen. The most impactful and memorable experience was the lack of communication. We had no idea what was going on and always had to be the ones to reach out for information. When we finally did get some communication it was always initiated by our salesperson not the construction manager. There were too many delays. I would never recommend building a house using KHov.

They will lie to your face to get you to sign than don’t care. I was told my house would not be near the townhomes in the community and was total lie. They did bad job installing cabinets and damaged them and made me point it out to get them replaced. House was not finished but forced closing. Don’t use there finance company. I asked to use my own title company and was ignored until it was to late. Over charges closing costs to the point it goes above 4%. If I did not need the house, I would have walked away.

I purchased this home at a reduced price on a county program. Maybe I received subpar service/products because of that. Either way, I would NEVER purchase at full price from K.Hovnanian based on my experiences with the salesperson, the construction managers, and the warranty manager.

We contracted to complete a single-family house in December 2020. Estimated completion date was July 1, 2021. We were told that houses closed at that time hit their estimated date. By March, we were told the date would be in August. The basement was not poured until April. Right after we sold our existing house in May, the date changed to September 15. OK, 2.5 months late, we can live with that. We were then scheduled for a pre drywall inspection in early July. No communication when that date was missed. Finally, by mid-August when our emails to our sales rep and the construction manager went unanswered, we reached out to the Chicago market VP to find out what was going on. We then found out that our sales rep had left the company and our construction manager was changed but no one informed us. We completed our pre drywall inspection in early September and were told that our house would be completed before the end of October. Our final walkthrough and closing were actually scheduled for the end of October (Khov's fiscal year end is 10/31). However, two weeks before the inspection, we were notified that the dates would have to be moved to mid-November, Cabinetry was damaged, and they would not be able to complete until then. We had to reschedule all of our utilities and post-closing contractors (i.e painters, window treatment installers, etc.) for a second time. So, after 4.5 months of delays and lack of communication about when we would be able to move in, we finally had our new home and were no longer commuting from our temporary housing at a vacation home 4 hours away. The house is nice, but the construction process was extremely painful. ... More

Their lack of communication with the home buyer made our experience awful. We have built with other builders before and we never had a poor response to issues with them. The lack of knowledge of their homes designs, upgrades, and questions we had was poor. We felt like they didn’t care about us, in fact we received other peoples information from Hovnanian mortgage, which was concerning since it happen more then once. The way we received our settlement date was outrageous! We never received a formal letter, or any commutation that our home was going to settle near the date on our signed contracts! We always heard from our sales representative that settlement date is always subject to change. Three weeks prior to settlement they still had no idea? Please! We found out through a email chain, NO direct communication or formal letter!. Thank goodness we lock in our mortgage when we did, since our sales representative told us to wait for letter from Hovnanian regarding settlement date! Again, very poor communication! We our very thankful for our on site construction manager (Ralph) he was open, and communicated to us, he was the only thing that made our experience better! We had problems with our furnace before settlement and we are still having issues afterwards, no HEAT. Thank goodness again for the construction manager he was able see what was wrong. Unfortunately, we think this issue will not be solved, which worries us, since we lost heat again on Thanksgiving. Overall our experience with Hovnanian was not up to standards we have had in the pass with builders, and that is sad since it was a name that we thought we could trust. ... More

Very little flexibility and most upgrades are pre-determined and included in the house, which you have to purchase.

Misleading between model and actual purchase. I think the quality of the products and finish work are for the most part not high end. Supervising contractor on site was helpful but restricted in ability to accommodate. Too cookie cutter in construction. Not high end finish products even though that was what I thought I paid for. two weeks in and still many open ticket items and waiting for replacements. Especially upset about the granite installed. I have posessed many homes and used granite for kitchens and baths. NONE have the staining from water that I am dealing with now. Too many issues yet to be addressed. ... More

The build.is great. No problem with the builder or contractors used, and if that was all that was being rated I would rate them at least 4 stars if not 5. Which is why this company even gets 2 starts from me. What places it at 2 stars was going through their mortgage company. When I told them I had 20% down ready they gave me an interest quote that was .5% higher than when I had been ready to go with 10% down. Calling around this type of move is unheard of,and put me in a bad situation. They (khov) were not helpful at all at explaining why this was the case either. Thankfully after some research (that admittedly I should have done before) and right after closing I am refinancing. I only wish I could have closed this refinance before they sold the loan. This mortgage company they Have is a scam and Im very unhappy with them, and unfortunately it reflects on Khov as a whole. ... More