K. Hovnanian® Homes Reviews

Horrible builders and customers service poor. House cheaply built. HOA monstrosity.

The buying experience was bad as we were hurried to sign the contract and there were lot of things we got misled by the sales team. The contract said serpent blue color in wordings but the color pallet was different. management said it's mistyped. Sales agent mentioned that we will get wifi/ connected switches and later found out it wasn't installed and they said they found out later that it's an option and not standard. We compromised on a lot of things but since we signed the contract we didn't want to lose our deposit. The quality of home is decent not amazing like other good quality builders ... More

My house buying experience has been truly an unforgettable one. When I began this process, things were pretty much straight forward, seemingly less. Working with Sabrina was a delight, I went the design center, very excited, they were extremely helpful. I decided to use KHOV financing... BIG mistake... From the very first time I spoke with my loan officer Diandra things were chaotic. She called to inform me that she was unable to pull "One" of my credit reports, which I thought was odd since she was able to obtain the other two! She proceeded to confirm my SSN, stating "ins you social 000-00-XXXX? Completely baffled, I asked her to repeat the social, which she did.... Please advise who has an SSN the is 000-00-XXX??? In a different conversation we were discussing my interest rate, estimated closing cost. I asked if my interest could be locked in at the current rate, she answered YES without hesitation, however on the document I was asked to sign, the locked rate was not reflected, when I questioned this, she replies, my apologies, go ahead and sign it and I will correct it before. I believed her. As time went on and interest rate sore, I felt secure, because my trusted loan officer assured me that my interest rate was lock, therefore I had no concerns. In Mid April approximately 50 days to closing, I received a call from Diandra advising me that that I no longer qualify for my home loan because my DTI was too high... With no explanation what this means or even what the next step would be, she asked if I had received a raise, I advise no, she said "ok, let me see what I can do. I'll call you back". She never called back. I was left all evening and night with this, not knowing what is going on thinking that I don't have anywhere for my family to go. After waiting for Diandra to call me back, which she did not.. The process continues to get worse, so bad that I refused to work with her, which required the director of the department Karl to take over. When the loan processor Nicole took over, things got a little better, however the morning BEFORE I was due to close, I received an email advising they have not received my employment verification requesting my assistance to obtain it. As the day went on, although I advise Nicole I will work on it from my end, what was originally request, became a demand, then a threat, stating I cannot get my HR department to send information I will not be able to close on my home the next morning. Fortunately, I was able to obtain the required information. Literally up the LAST moment I had issues with the finance department. I would NEVER advise anyone to use KHOVANIAN financing... NEVER!! EVER!! It is very very sad that the terrible experience I had with the finance department has tainted what could have been a special home buying experience for me. I can only hope there have been significant changes in that department. I would like to acknowledge Sabrina, Josh, Angel. Heidi and Jon with Eastern Title. Unfortunately I do not remember the name of the contractor that did our initial walk thru, he was very knowledgeable and helpful, hopefully he can be identified and acknowledged as well. ... More

Love the house, but disappointed with the design where the wall is behind the basement entry door. I cannot fit or take big furniture items down the stairs because the wall behind the basement entry does not allow maneuvering. If I had known I could not fit big furniture ( couch) down the basement. I would have added the walkout to the back yard as another option. This is critical to mention to new buyers!

I had issue with Mailbox keys and kHOV has been pointing fingers on others like USPS and they point to HOA & in turn HOA says it's builder who made the mistake. I as home owner & tenant are going in circles from almost 2 weeks and so far we don't even know who owns this problem but the Owner & Tenant is suffering. This is not acceptable, period.

THE SOD I MY BACK YARD SEEMS T BE DEFECTIVE. THERE ARE SMALL PATCHES OF GREEN GRASS & THE REST SEEMS DEAD.THE ARE TRYING TO SAY IT IS A WATERING PRPBLEM YET THE FRONT YARD IS FINE BRCAUSE OF MY CONSIENCIOUS WATERING. IF YPU LOOK AT THE BACK YARD IT CERTAINLY LOOKS AS IF DEFECTIVE SOD WAS PUT DOWN.

I love the house itself. But very poor responsiveness from builder, sales and title company

The entire process from booking to closing house was tiresome. I booked my home in November and the delivery date was in March. But I got the house in August. Each time I talk to the builder the house was getting delayed by a month. I understand the delay was because of delay in raw material, labour, city and COVID but as a customer it felt frustrating. The quality of the house is pretty good. There were minor things which builder took care immediately. The builder team were pretty helpful and informative. They delivered what was told. I had some minor issues when I went ahead with my own lender rather than builders lender but it was resolved in timely manner. I would recommend this builder to any of my friends ... More

I worked with Shane. He was untrustworthy and ruined the entire experience for me. He/you were inflexible with deadlines and dates. I was not local, and worked during the day. I was lead to believe if I didn't comply with his schedule, I would push my closing back and potentially lose out on the deal. I will not be recommending KHOV for anyone to build. On the positive side - Mark (construction) has been extremely helpful and did his best to help turnaround my experience.

Many of the frustrations from our home purchase came from the financing of the home itself. We were voiced that we would be saving 7k off the price of our home by going through their mortgage lender, and ultimately it was a disastrous experience. I understand wholeheartedly that when selling a home and buying another, there will be many more stressors involved than our first home purchase where our main concern was just purchasing the home. However, the amount of additional (and ridiculous) documents needed, the fact that the home appraised for 15k less than the settled upon price (realistically it was 22k less as we "saved" 7k by using their lender), and the sense of lack to transparency was the most frustrating. Initially the gentleman that sold us our home had voiced we could speak to negotiating the price as well as small features to be included such as blinds and a gas range for the home. Once we decided to negotiate (and they knew we were interested) that changed very quickly to an all or nothing mentality. Ultimately we decided to go through with the purchase price with small features being added in (mainly just blinds). One the appraisal had come through and we were 15k under the asking price, a VP conferenced into the phone and was the epitome of a shady salesman. From the sale of our previous home, we were wanting to put 20% down to avoid PMI, however when the home doesn't appraise the bank won't loan you the full amount so our 20 percent turned into 17%. The gentleman voiced nothing would change to our down payment or our monthly payment so it would be a wash and they would pick up the PMI payment on our behalf as it was "important for the first model to sell high". That is an exact quote. What they failed to mention was that while our monthly and down payment wouldn't change, that 15k was going straight into their pocket and while I knew this is what was happening I wanted to see if he would come out and voice it to us, or if he would hope we didn't have the understanding to see what was going on. Because we did we were going to walk on the property and days later the builder's rep did call us to apologize for the interaction and stated they would meet us halfway. Considering the sales of our home would cause more stress, we decided to go through with it. The mortgage company asked for document after document that we never would have needed through our old lender, and the most frustrating part was having 5 people reaching out to us for documents and then asking the account manager questions about the docs, and them not having any idea who or why they were asking. Lastly, upon the closing documents of our home were to be signed, we signed them based on the agreement we made with the re-negotiated price point and once we went to pick up keys for our home, that closing costs were changed again so we were asked to sign documents once again prior to receiving keys. This led to another few phone calls for that to be resolved. Please remember for the folks reading this review and considering to purchase a new built home, most closing costs go right into the builders pocket (that's why they can waive so much up front) and they are the HOA. This The home itself is really nice and the only issue I have with the quality of work is the paint being so cheaply done. Other than that it is the normal settling issues that are to be expected with a new-build home. ... More

Grading around home is deficient and water accumulation especially on right side, one kitchen cabinet different from others and bad irrigation system is corroded and not functioning

We enjoy our home but the process of closing was pretty bad honestly. We understood there would be hiccups along the way for a new build but there were a lot of preventable mistakes. There was especially poor communication between different members of the team to us. For example, our close date got changed but didn't get updated officially so closing had to be delayed. And between the builder, scheduling office, title company and mortgage company everyone kept pointing a finger of whose fault it was. I would rather have had KHOV take initiative more during the process and help solve problems rather than point fingers. I will say, the bright spot during the process was Shawn who actually communicated with me well and problem solved efficiently. Craftmanship has been average at best. They do try to fix things though with their 1 year warranty ... More

Feel free to come look at my house and make the decision for yourself….

Our salesperson Gabbi was wonderful and responsive to our needs. Our GC was not as responsive and had excuse after excuse for the delays. Our friends went with a different builder and they broke ground in April and moved in a week before we did, we broke ground in February and closed on September 24 but purchased in November of 2020. We chose to have you paint our interior but the paint is very prone to smudges and stains, maybe give out other paint options.

Be cautiously aware that the administration side of this company is very unorganized and lacks proper communication.

Make sure your floor is level and out door paint is not mix matching in area you might not see it right away. Make sure carpeta don’t have nails sticking out an hurt your foot. Make sure outdoor electrical outlets are working or not cover by stucco.

Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product.

Whatever you do, do not give anyone a ten. They say all the right things so they can get a 10. Now, I see why people give these builders a 7 or 8 because after you're done with them, they no longer assist you with anything. My builder told me that he would always be in the community and that anything I needed, he was just a phone call away. I have scratches on my new stove, and I haven't heard from him or GE Appliances. I can't wait to move out of this community; I made the biggest mistake of my life by moving into it.

Nothing has been completed in the Community as promised, amenities, pool, pickleball, etc.

Nightmare dealing with financial / lender. Overall the priority is NOT the buyer or their needs, it’s about money and nothing else. Not accommodating in any way. Will NEVER recommend or buy from this development again. On a positive note..Guy and Nick where great.

Shouldn’t have bought a home during Covid. Structurally the house is great. The fit and finish is the worst I have ever seen for $400,000 house

We have never had experienced anything like that before from people who are supposed to be professionals and to whom we were paying money. Not only KHov team caused a 2-week delay in closing and tried to make us pay the delay penalty they put in the contract, but then blamed it on our lender and the title company. We had to move to a storage space for a week. On top of that once all the paperwork was finally ready, they wouldn't accommodate us with the date of signing, so we had to pay for a hotel to make it to the early morning signing. To this day we haven't heard a word of apology. We only hope that KHov builder's have better standards than their selling teams... ... More

We purchased a pre-built home through K. Hov. as our first home purchase. Everyone says buying is stressful and K. Hov. didn't make that easier. The house and builder were great, but the purchasing process was atrocious. We were promised a certain price no matter what lender we choose. After we put our earnest money in, we choose another private lender for better rates. When K. Hov. learned this, they inflated the purchase price and told us we could only receive the discounted price if we financed through them. In addition, our primary contact, Christi, was the most rude and degrading person I've worked with in a long time (I'm a teacher, so that's saying something). Other than these, we love our house and the build quality is great! If you're thinking of going with K. Hov., please just be wary that you need to get everything in writing. ... More

My intent is to give an honest and candid feedback and hope this results in corrective actions to make Khov a better company. First, the good things. The KHov sales manage for Commodore at Preston is a star. It was her who convinced me to terminate my lease and purchase the house in October (year end for KHOV). Additionally, once the mortgage issues unfolded I had considered terminating the agreement. She not only preserved the sale, but did everything in her power to remedy the situation. Julie the QA manager is another great recourse. She worked tirelessly to resolve the issues with dishwasher, vent hood, garage door and windows. Now the bad, The low rating for overall experience is due to the mortgage experience. When I signed the contract I was not aware that the purchase discount would be recovered with predatory interest rate. I had excellent credit. Despite that the rate quoted by KHOV was 1.35% higher than the competitor. The inhouse lending company is a conflict of interest and in my opinion a fraud ( Per the loan officer the lending arm of KHOV serves the interests of investors and not the customer). I hope this practice of builder owned mortgage company becomes illegal in Texas. I would recommend that Khov considers using a few lenders and making it competitive mortgage process that is in interest of consumer and not the investors. Moreover, the servicing of the loan was also not a pleasant experience as compared to going to an outside 3rd party company. When business is taken for granted rather than earning it customer service always suffers. Khov mortgage is a classic example of this behavior taking root in company practices. The closing process is another example of poor customer service. There was zero communication between title company. The address on the document for closing was wrong and I arrived at the wrong office. It would be highly recommended that the Title company at least communicate with the customer a few days prior to closing. Perhaps a welcome email with all the details necessary including accounting. Gold Key orientation does not cover items by Texadia the media company for our community. I am still trying to get documentation to get the security alarm system changed to a unique code. Their response is less than adequate. The house inspection process needs careful review. I had a few major issues come up after move in. During the walkthrough I did not test the appliances assuming those were new. Dishwasher and Vent did not work. The warranty person took care of the issues but a new home with major issues just does not convey the message of quality that Khov markets it as their hallmark. ... More

We moved in for 4 months ago. Only last week did they pour the porch and driveway. We do not have sidewalks yet and the yard is still a mud pit. Making home buyers wait for these items that we mortgaged 4 months ago is a poor business practice. A baseboard installed has a gap meaning it doesn't meet the wall, there is a gap. There are other similar small issues that show rushed or incorrect work.