K. Hovnanian® Homes Reviews

I moved into my house during Covid and have been having work done since. The contractors are slopy and I've witnessed children working on the homes that are being built around me more that once. I feel the sloppiness of the contractors that KHOV are teaming with should be reconsidered.

House was not ready when closed. VERY POOR WORKMANSHIP

More concerned with closing then getting it right

You can hear everything between the first and second stories, even others using the restrooms. There needs to be more sound barriers added between both floors. The back yards should come finished . That’s a lot of money to come up with after you just used a lot of money for the purchase . It’s should come in the price

My entire Home should have all Bronze Light Fixtures and Hardware, instead it has Silver Light Fixtures and Bronze Hardware, That's not what I order for my Home.. everything I ordered was Bronze, What A Joke!

We were very disappointed with our new home. The workmanship and materials were not what we expected for the price we paid for our new K. Hovnanian Home. Some of the issues -- the paint was thin, the carpet and pad are low quality even though we paid for an upgrade; the seams on the carpet are sticking out in most of the doorways; the grout work is very poor quality; a couple of the bathroom sinks were chipped and the repair work was shoddy at best; the frames of the windows and sliding glass doors are stained with paint/sealant and were not cleaned; and the house had not been thoroughly cleaned prior to our moving in. ... More

The sales person lacked knowledge, was pushy and borderline obnoxious. The loan process was ridiculous (even according to other loan officers with no vested interest, including ones who experienced it first hand.) And, I'm not referring to debt to income ratio or overall income. Working with Khov mortgage was awful and ruined our experience of buying a first home. Now that we are in the house, the lack of functionality and mistakes are glaring. It's obvious costs savings came before practical functionality. This review would have been much different if they cared about the customer experience and had knowledgeable staff. If you are considering Caliterra Ranch, have an agent to buffer you from the pushy sales staff and go with a different lender. Their lending process will suck any joy you might have out of the process. It's unfortunate, because the houses and area do have redeeming qualities. Definitely a 2 out of 5 for sales and lending (with the exception of one loan officer, who covered for ours one time). Warranty personnel was great and we've had a good experience with warranty issues so far. ... More

From the very moment we set foot in our new home we were disappointed. The house was still a construction zone with literal piles of dirt on the floors, paint splatter, construction dust, plastic, grout that hadn’t been finished, paint that was not done well, outlets that weren’t level, a window that wasn’t square, an AC unit that was physically damaged, scuffed cabinets, warped doors, scuffed handles, mismatched pulls on vanities, faucets that didn’t match, and the list goes on and on. It was as if there was no quality control whatsoever. We have had to report the same issues over and over and over. We have had to send the same pictures over and over and over. We are now 4 months in and there are still issues that haven’t been dealt with or had a firm schedule put to them. We have had ti submit the same issues so many times it has made our heads spin. This home, if done right, is absolutely beautiful, but we should not have been given a dirty mess upon delivery. When we complained, they sent cleaners who were here for less than an hour. When they left, there were still dirty surfaces and paint splatter all over the place. It was extremely disheartening. There seem to be two teams here. Team Construction vs Team Warranty. The constant arguing between them over whose job it was to have something done is incredibly unprofessional. A customer should never know whose job it is, it should be dealt with behind the scenes and taken care of in a timely manner. ... More

Too many issues with poor quality of workmanship & materials for a new home in this price range.

I was initially verbally induced into signing a contract by the salesperson who told me the whole house had blinds. At the final walkthrough I was told there were none and the sales person said she was wrong and I should have read the contract. I had to threaten not to close and refuse to sign the document stating there were no verbal inducements to get the blinds. Home issues: there is no portal to submit warranty issues, only the email address for a construction manager who does not respond unless the matter is escalated. I have been waiting months to have the grading and my lawn fixed. My dishwasher was never properly installed and the smell of gas is extreme every time the oven is turned on. There is no way to track these warranty submissions since they are just emails that get ignored. When they aren’t ignored, someone comes out, looks at the issue and then doesn’t follow up until I send repeated emails. This is my third new construction home and by far the worst experience. ... More

Hi my experience with Khov was not the best. My experience with Adrian and Jacob who are the construction leads was horrible. Their responses to our issues after we closed was unprofessional and they made us feel as though our concerns were insignificant. I called Francisco the construction manager and he assisted us immediately with our concerns. I appreciate his assistance in correcting the issues. Our Khov lender Maritza was very responsive and helpful, we enjoyed working with her. Our sales associate Jon was very helpful. The other sales associate Veronica was not welcoming when I asked for the keys to tour after we put down our EM. I’m glad we didn’t contract through her. ... More

Had worst home closing experience for my property I had purchased in Virginia. Hand off and co-ordination was a total chaos, disorganized experience. Encountered Construction issues and it took weeks to bring it to closure. Poor management oversight and ensuring quality of the construction and warranty resolution. My advice to the management is Customer service can be lot better and closely monitor construction issue resolution.

I've been a home owner for years and in a rush to move back to Florida I neglected to see the hidden issues and lack of quality of the construction in the new home I bought.

Be warned: While the purchasing and financing experience was excellent and we are thankful to our sales representative heather, the build process and the final product have been disappointing. Our new home construction was completed in June, and it is now October, yet there are ongoing issues that remain unresolved. Don’t get me wrong—overall, this is a beautiful home. However, given the reputation of the builder and the expectation of higher quality, this just doesn’t meet the mark. Since we’ve moved in, we have been dealing with an ongoing electrical issue that has not been addressed, and our concerns about the quality of the home’s finish have not been heard. There were numerous paint deficiencies and other problems that should have been caught during Quality Control before the home was ever released for sale. My advice to anyone considering a home from this builder is to ensure that you have several third-party inspectors thoroughly check the home and verify that everything is up to standard before you purchase. This builder has not lived up to the expectations set by their name or their guarantee of producing 100% customer satisfaction and the highest-quality product, as stated on their website. Our warranty specialist has addressed most concerns, which has been helpful, but not all issues have been resolved. Living in a home with problems affecting one of its major systems is unacceptable, especially given the price point of over half a million dollars. We made the mistake of not being thorough enough when checking the home prior to closing, even with issues that were identified during our third-party inspection. We are now finding out that despite being assured these issues would be resolved, they were not. This undermines the credibility and trust we had in this process and this company. I would advise always doing your own checks, no matter how professional or friendly the staff may seem. Their primary interest is in selling the home and absolving themselves of responsibility. The fact that so many details were overlooked is concerning and makes me wonder what issues we might face in the future when the home is no longer under warranty. ... More

Cheap material. Expensive upgrades. Only good thing was the warranty service.

Once we gave our down payment, Paul and Kyle were unresponsive and rude. It was a mentality focused on "we already have your money so we don't need to try." They did not reply to texts, calls or emails from us or our realtor. Paul also was unprofessional taking days to reply and would not even use email signatures or greetings. Would not work with KHOV again.

For the amount of monies that I paid to Town home, expected the quality of the workmanship and materials will be at least as good as my rental home. But observed issues with the house from day1. Actually, closed the house on 31st Oct and officially moved on 1st Jan. But observed door locking issues for all the doors and cracks in the staircase and shaky staircase created multiple problems such as fell down from top.

Used K. Hov expecting a different experience from other builders in the past. But it was about the same. The sales team was amazing, but the construction of the home is my issue. The quality of materials are faulty and super inexpensive. For the cost of the home, I shouldn't of had to call the warranty manager to fix multiple issues within the first month of owning a brand new home. While the warranty manager is very responsive and professional. She definitely has job security especially when the construction workers are working at night with hard hat lights to build homes.

Check the everything one by one

The Sales team looks always busy and don't spend enough time to explain all the options available. There is no separate project management or construction team we can contact about the construction details, you always need to contact Sales person for any updates who seems very busy. Some of the fixtures in the home like doors, bathroom fixtures etc. are not of great quality for the price paid. Their own mortgage team plays tricks and delay the rate locking so that buyer doesn't have a chance to think about other options.

Home is not worth the price paid. For a million dollar home i expected there to be some good finishes but as i live in the home i notice there are some things that could be improved on.

Would not recommend anyone to buy here honestly some things I see where you guys cut corners to save cost house was 358000 I feel robbed definitely worth a good 150,000 not satisfied me and my neighbors garbages are not the lengths they’re supposed to be counter tops in my bathrooms are very cheap the 3 front room are so SMALL I can barely fit a bed and dresser in them I’m counting down until I can sell and go with a better builder

I have been frustrated and burdened with the lack of quality workmanship in the townhome we paid for in Stuart, Florida at the Preserve at Avonlea. Monica, the salesperson, was wonderful to work with along with Jim Carroll as Community Manager/Liason after the sale closed. Beyond these two people, I have been unimpressed with the professionalism and customer care/support of the K. Hovnanian team who is sold strongly with the brand and your unit upon purchasing. Very disappointed...and I work in the real estate industry and manage 200 agents along with 650 total in our company. The oversight of this development, in my 34 years spent in the real estate industry, in my opinion is a failure ... More

Really poor communication. Very late to meeting. Home not completed with far too many mistakes I corrected. There was blood on the kitchen cabinets and stairway after final walk through when we picked up our keys. Got our kitchen lights 3 months after purchase after we followed up weekly never from them.

Contacted the warranty department several times and there is no response to solve the issues we are facing in our newly constructed home.