K. Hovnanian® Homes Reviews

Rushed to close when house wasn’t ready. Resulted in workers doing shoddy job on house due to unrealistic deadlines. Workers didn’t take pride in their work. Items left unfinished or damage caused was un-repaired. When workers returned to complete work or repairs, they only completed a part of the job & then left. We repeatedly had to file requests for the same repairs.

Knowing it was going to be a new construction home I figured it was going to have its up and down. But this buying experience was unbelievable, from switch construction managers in the middle of construction to having to convince the construction manager that the front of my home was not leveled. Even showing them upgrades that I paid for that were overlooked and not installed. I felt like I had to fight my case on this built on every aspect, cause if I didn’t they were just going to bully me into saying okay with how it was already built. At one point I literally had to drive the construction manager to another home that was built correctly and tell them,” if this house is built leveled and squared, there’s no reason why mine shouldn’t be either.” There’s tones of disputes I had with this built but only good part I can say is that the builder jumped on the resolution quick. Even though I had to fight with them about it. We had a huge ordeal about our brick and how the quality of it was not up to standard. And there was another issue on were we had to argue our point. Overall key factors with this builder is that they’re MAJORLY in need of a quality control department. From start to finish, most of the damages or structural issues I found literally anyone off the street can see. But the people building these homes don’t care about quality, they’re just there for a check at the end of the day which I get but that’s where “a quality control department” would enter and fixed these issues. I understand how the builder wants to stick to 120 day mark but sometimes rushing through builds isn’t the best way of doing it. ... More

Limited choices in updates for price point of home, Poor quality of installation of cabinets, poor quality in outside stucco and paint of home. Water Softener blew gasket and flooded the garage with 3" of water within first 10 days of move in. Water damage to inside and garage sheetrock, epoxy flooring and baseboards. 18 days later still not repaired. I like the home very much however would not purchase if I had to do over again.

Reach out to me direct feedback… Thorough the process, we are so thankful for April and Addie!

During the process of building there is no process procedures in place to check the quality of work done by venders . I had to bring the defective workmanship to managment of K Hov Personnel and lake of get things done ,before the next step .most thing done just before or after closing .slow respond

This process started out great. It was quick and painless. As we got into the build things started to go wrong time after time. Things such as our basement flooding 2 separate times due to errors made by the contractors. For us to then move in and still have a thick layer of mud/dust from the mud all over our basement. We had to fight to have the concrete replaced for our driveway because it was so rippled it would have been destroyed in a few short years. We had cracks on our step for our porch, which were still not fixed properly. We reached out to our building manager for a few simple things once the home closed, and have yet to have these items corrected. Our furnace wouldn’t turn on the first cold day of the season and we called the emergency line for them to tell us we had to wait multiple days for the heating company to come out and they’d call to have it scheduled, but when we called the company to follow up because we hadn’t heard from them 24 hrs later they said they heard nothing from KHovnanian to schedule them to come out. This process started great and ended with a bad taste in our mouth. Although we love our home, the process to get to here was more stressful then we expected. The many errors that occurred throughout the process were careless errors that could have been prevented with more attention to detail. Would we recommend your build to someone else? I wouldn’t say we wouldn’t because the home is much nicer then most local builders, but we will be sure to explain our struggles throughout this process. ... More

For the "gold key" walk-through, the house is supposed to be finished and ready for closing. At our "gold key" walk-through, the house had significant issues and work outstanding that resulted in our closing date being moved several times at the last minute. This disrupted the moving process and created a very bad experience. There are also significant issues with work quality and craftsmanship as a result of inferior tradesmen performing the construction and work that has yet to be remediated more that 4 months after closing. The lack of communication by the construction project manager could not have been worse. ... More

Great floor plans and locations.

My experience is cabinet are falling off hinges almost had a serious accident in my house cabinet above fell off almost hit my husband on head. Very cheap material I have bought twenty houses never experienced this bad quality.

The framers were fantastic. Most of the contractors are garbage. When we moved into our home we found we had a water pressure issue after new lawn install builder blames city city blames builder still no fix. Many small drywall issues never fixed. And still missing light fixtures in the home a month after closing.

For how long we had to wait, I’m not so satisfied. Things still need to be fixed, workmanship was horrible. You need to hire people that know what they are doing. Covering a grout mistake is terrible. My grout is horrible. Was told nothing can be done. I’m sure I will in time love my house.

I gave 3 stars for their team set up for different needs. There are some good intentions, but lacking quality controls, perhaps, it came from the top. I was impressed at the beginning for weekly conference calls due to COVID, for updates in different phases of construction. There are FOUR poor qualities that I never ever experienced with new construction, but KHovanian, 1. Painting, one coat and sloppy workmanship, exteriors stucco paint was done like a kindergarten coloring, when the painter come touch up, they just put a glob of paint that made it worst. 2. Stucco has spider web cracked all around, i was told construction and service crew that’s NORMAL. 3. Pavers for driveway and no step were not in compliance for safety, again quick sloppy work, tripping hazard. Why no body supervised the quality 4. The easy fix with front landscape but they made into an undesirable offering, just because HOA would take care of it, whatever available on the landscaper truck being flopped down like a muffin tray. No comment sense in that matter. Everything was rushed to close and two major items like garage door was damaged and adjustment was off, made a lot of noise. Pavers driveway and safety no step were all promised by construction supervisor that would have it fixed ASAP, cabinet doors were also damaged. Closed on 7/23/21, today is 9/13/21 nothing was done. Construction crew primary focus to get other houses completed, could careless for my house that already closed, because they already met quota and company already got the money. After the closing, there are several other minor things on punch list, the service team picked up in addition the driveway and garage door. The team was promptly lining up all vendors to take care of things. Except stuff was promised by Construction crew. I felt so uncomfortable dealing with the first guy from service team. I expressed my concern about the poor quality that i mentioned at the beginning, paint, stucco, pavers, landscape, etc. I felt that person was not listening, he was busy talking at me, and told me that kind quality is NORMAL and “that’s why you paid this price” 3/4 million dollar home with poor quality with KHovnian is normal!!! The construction crew also said this poor quality is also NORMAL. One coat of paint, after one or two years it will need to repaint, HOA will increase and we the homeowner will have to pay for it . It’s a perfect scheme from the top. Just because I am a women/non American, I had purchased new construction homes more than average people in the last 16 years in Arizona. The noise from A/C inside the wall in master bedroom is LOUD , again I was told that’s NORMAL. When A/C mechanic came, he said it’s not normal. There’re remedies to fix that, however, builder has to approve it, one month later no one approve it. Just to sum it up, I am very disappointed !!! ... More

Got my home and couple things were not right. Reported them to the representative and have not heard anything back it’s been more then a month that things are reported but no one got back with an answer.

From start to finish I had poor if not no communication with the sales rep and loan officer. The builder was great he kept me in the loop of everything that’s was being done. The house is beautiful but you can tell they used cheap over priced things in the house.

Overall a very nice home. But the contractors that were used were complete trash. There are several issues with the home still that I’ve asked to be fixed even before closing that still have yet to be fixed. Brick issues, drywall issues, paint. The urgency to get these issues fixed is close to none. Am I overall happy with the home? Yes. Would I buy from Khov again? I don’t think so.

Get an inspection from an unbiased 3rd party and don't sign a single paper to close until all items are cleared and re inspected.

There have been constant delay and problematic communications

We have a lot of things that carried over into warranty. We have not heard anything about them. Have not seen a ticket in the portal, not any follow up. Was told our contact was no longer with the company 2 weeks after moving in. Overall quality of work can tell there is lack to attention to detail.

Construction and sales staff had out lot off extra mile efforts to make the house complete on time. But there are very poor quality materials used across and are definitely can be improved. Turnaround to issues is very slow, it’s been quite sometime the issues raised to warranty team, and no one take responsibility to acknowledge for the issues to fix. I think there is more room to improve and would help for next constitution sites

The Salesperson was incredibly responsive, she did what she said she'd do and followed up even when the construction crew did not.

I previously owned a KHov home in NJ. I owned that house for 26 years and would take it back in a heartbeat. I have been extremely disappointed in the quality of my current KHov home in Delaware. I’m not sure if it is the lack of codes or just the enforcement in Delaware. I don’t know how this house ever passed inspection. The quality of the home I currently reside in is way below the standard KHov homes I am familiar with in NJ. Also they have expanded beyond their capability to provide quality service to their current customers let alone any future customers. They lack enough personnel to handle all of the issues. But on a positive note, I was very pleased with the closing team from the closing coordinator to the mortgage division, very professional and responsive to my needs. ... More

Only good thing is the sales person Vicky is helpful, responsive and “New” construction manager Greg who made it better. It was a tough journey but by gods grace there are changes in the team and we finally moved in after a long long delay and mistakes in construction. If it wasn’t for new team I would have given a single star

The buying process was very easy. Sales does a good job at handling mostly everything for you to close. The materials and quality in our home were dissapointing. Rusted applicances and fixtures. Paint specks all over the tiled floor, crooked trim and other issues we didn’t expect to find. Check all workmanship in detail before purchasing!

I was happy they were able to stick with the timeline however it was just an average experience. The foreman for KH was good but the paint and clean up was subpar.

Overall, our experience was okay. We love our neighborhood, and are happy with our house. We found that we did not receive much information from K Hovnanian in the time period after signing our purchase contract and closing, unfortunately. We didn’t receive any information other than a simple marketing piece that showed our chosen floorplan and elevations until after our first pre-closing walkthrough with the builder representative. After it became very apparent that we did not have all information, we were finally given a binder with information - a binder that detailed building timelines, walkthrough processes, sample warranty info, etc. During our walkthroughs, we were made to feel as though we could not point out any cosmetic issues that needed to be fixed. And now, after closing, we have had minimal luck in getting the builders warranty to cover things that should be covered. We love our home, but have been disappointed in the workmanship and KHov’s reluctance to do the right thing by their customers. ... More