K. Hovnanian® Homes Reviews

A lot of things were told to me that were not correct! A lot of offers and other information was left out.

A nightmare everything was delayed and communication was mediocre

This is a great builder with great product for the price point Lots of value !!! I would recommend that you make sure you get a good sales person to help the homebuyer process go as smooth as possible. My salesperson did not do a good job of making my experience memorable .

My problem was an unfortunate lack of reality between when the house was supposed to be done and when it was actually done. 3 weeks in a hotel with a dog isn’t anyone’s idea of fun, especially not the dog.

Cooperate is awful. The office was terrible with customer service.,, Construction Manager was all that was helpful through the entire process.

Home wasn’t signed off as completed until April 26th and we were set to close on the 28th. The lender needs a final appraisal which takes 1-2 weeks. They deemed K Hovnanian’s tactics unethical and went back on their assurance to cover the costs associated with delay of closing. I ended up being saddled with thousands of dollars of fees and paid after threats to relist the house. I see the fault on the side of all party’s except mine, yet I was the one saddled with undue financial burden. Before and since then the team was a pleasure to work with but experience really ruined my ability to talk well about the K Hovnanian organization ... More

We were rushed to sign the contract, we were not provided time to go thru the contract. They invited to meeting to go over contract but they were very rude and forced me to sign the contract before leaving. There are many hidden fees Ex: water allotment payment which is a whopping 9000$(only if you go select their lender else 17000$). They will force you to go thru their lender by saying they will remove incentives provided if we won’t choose them. Home selection process was not great, they showed me some printouts and asked me to select my options which is very confusing and once signed they won’t allow any changes even non structural things like carpet/tiles etc. They rushed me to select home and didn’t explained about their home models. All they want is to sign the contract. ... More

The water has been used from our home during the closing week without our permission. Huge lawn of around an acre area at the back of home’s block and several smaller lawn pieces at the front of the home’s block, have been watered by using water from our uniti have incurred a heavy water bill for around 110 thousand gallons of water. I have been following up several times with KHOV sales office to reach out to someone who takes responsibility of this issue. I have been given a promise that this bill will be taken care of before the due date. The date is past due but not a single bit of the bill is been paid yet. It’s a very bad experience to us because of KHOV using water from our unit without letting us know. ... More

Having to wait for almost 10 months cost us a great deal of money and a great deal of anguish. The interest rate started at under five and ended up 5.5. Over the life of the lone that is a great deal of money. We bought the condo to be close to our grandkids. We missed a year of their life. It was very upsetting to keep your life on hold. My sister purchased a house three months after us and moved in three months before us. Some builders seemed to be able to get materials.

Sales promised so many things (like Gourmet Kitchen, lower Cabinet in Laundry etc) and ultimately none of them were addressed as I felt they were more focused on selling homes and meeting or exceeding their sales targets and never seemed to consider the buyer as their customer. On the Contrary, the maintenance team led by the construction manager have been very prompt in their responses after closing the home to address any new or outstanding issues.

This is our third new home. This was the worst experience we have ever had. From initial salesperson to our closing that took five hours this was horrendous. We sent in a much more detailed review and documented timeline. The only positive we have is Kristi our warranty person. So many issues and we are not asking for them all to be addressed. Example - we are on our fifth main kitchen countertop being replaced and still not correct. Our upgraded stairs and beams needed immediate addressing or we were not moving in. The stairs are still not fixed to the condition agreed upon when purchased. The other upgrades are absolutely not worth the money, especially for the craftsmanship. We took over an hour to type the entire story so your company at some level is already aware and I am convinced you do not actually care as we had no one speak to us. We absolutely do not recommend K Hov. We absolutely do recommend Kristi. Your only saving grace is her professionalism. ... More

It was an absolute nightmare. I wanted to call it off 5x. The process is very stressful and complicated. I wasn’t even sure the was gonna close on the schedule date. 2am the morning of the closing is when I was notified “We are good to go”

The whole loan application was a total nightmare and we only with KNV because of the home credit offered provided we took a loan through them. Every week for 4-5 weeks we were asked to provide additional documents starting with 2 yrs of tax returns including 1099s; 2 yrs of checking, savings, and retirement accounts and then they wanted copies of the initial retirement letter of 12 yrs ago stating date and monthly payment; and in addition, a letter stating why we were selling our legal residence and moving to TX. The whole process took several emails, phone calls, and mailing of original documents. We would never do this again and would think twice of purchasing a home as well. Thank you ... More

I was promised on the document for 8000$ + incentive,when I initially signed the house stating if i go with khov mortage i would get the incentive .But before closing I was send a reviewed document removing the incentive and was not explained any thing . When I approached the sales then there was no proper reason y it was removed . It took 8 months for khove to realize to remove the incentive in the documentation?.with no reason .and I mentiond this in the last review as well and no one from khov is least bothered to call us back. $8000k+ is a huge mount to us . In the last min b4 the closing when the reviewed document with no incentive was send for signature , we emailed head of the sales , and no one responded . That means iam left with no choise but just signing the document SINCE MY INITIAL DOWNPAYMENT IS WITH KHOVE. LITERALLY IAM LOCKED . Is this how khov responds to customers ... Iam still and every day regrete that I lost $8000k incensitive WITH OUT ANY EXPLINATION.. So today I am sending a review , will kohv responds to us ? Khove send us email for review and when we are giving our feedback back , is some one from khove looking at our feedback and respond to us ? THANK YOU ... More

Working with K. Hovanian staff was a living nightmare. I was lied to throughout the entire process. Several people dropped the ball on K. Hovanian’s end which jeopardized my home purchase more than once throughout the process. I was repeatedly given the run around and told things that were false. They made several mistakes in my application and then tried to make me bring extra money to the table. When they gave additional incentives to make up for their mistakes they then continued to throw the incentives they were giving me in my face saying things like”we are bending over backwards to help you”. No, you are bending over backwards because I’m holding you accountable and making you fix the mistakes YOU made and the misinformation K HOVANIAN staff provided. The house itself is beautiful and I love it, but I would not buy from them again and will be sure to tell everyone I know not to. This was not my first home purchase, so I understand the process. It does not have to be as stressful and difficult as K Hov made it. They repeatedly tried to take advantage of me and thankfully my realtor had my back. It’s not worth the stress. I literally lost weight from the stress. Even when closing came, they lied and said I could close on 3 different occasions when the house was not actually complete and move in ready. Run away from them. Do not walk. ... More

My townhouse is nice and the value is good. I closed on the first unit in the development after the closing was delayed twice. Some negative experiences included. The property didn’t appraise for the agreed upon price. The 2 walk through sessions before closing were useless, nothing promised was done. After closing the townhouse was filthy both inside and the garage. The garage had construction material and my wife used the shop broom that was there to sweep it out. It took over a week to have the place cleaned and over 2 weeks to have the windows cleaned and the tile cleaned because it had a film on it. Most of the main issues are still pending to include the appliances are not leveled and the handles have dimples, cabinet door in master bath needs replaced. It’s been over a month and we still cannot have Wi-Fi or TV service. Lastly, the pool is not completed. The reality is the closing should have been delayed another 2 months. Thank you ... More

Sale rep doesn’t listen or care. All they want is there paid check

Harold told us that investors were ok with selling homes as investment, helped us secure loan thru Khov but we were surpised that their HOV did not allow renting for 2 years. Very bad experience.

Worst homebuying experience. Many issues.

We were out of state buyers so we were unable to check on our house regularly. We trusted the process and unfortunately we were very disappointed in the final product. The builder rushed to get our home finished and sold. This resulted in our house missing insulation in attic/ceiling, gas not hooked up to our stove, cracks in our cabinets, chipped tiles throughout the house, damaged doors, damaged driveway, broken shower door, and the list goes on. You also have to be ok with a level 2 finish which just gives them an excuse for a poor mudding job throughout the house. Overall we have a beautiful home but 3 months later we are still dealing with getting all these issues fixed. ... More

The home that was built is beautiful and far exceeded our expectations. However, the process was overshadowed by the poor management in the sales office. The staff is not communicative about appropriate next steps in the building and closing process. The staff was not communicative to outside lenders and real estate professionals. The staff was downright rude in many circumstances and if my family had not invested so much time and money in the process, we would have walked away from the building process completely.

I really like my house. It’s built quite nicely. Unfortunately me along with many of my neighbors had and awful time dealing with them. One of the main problem individuals will not return calls or emails to you. Only willing to interact with your lawyer. This individual won’t honor closings on Fridays due to wanting to take long weekends. Many of my neighbors did not close on time due to this individual and I almost didn’t until I was willing to walk away and their supervisor contacted me. This company normally has 10K of your money down for earnest money and for that reason feels like they can bully you, not close on time, and not respond to you. Thankfully I refused to sign a document requiring that large of earnest money. They continually blame the builder as the problem. The “builder” is what they say and you never get to know who this person is or speak to them. It’s like OZ, the man behind the curtain you can’t talk to but I’ve found out that the closing office seems to be a large part of the problem. Also they offer you perks if you use their mortgage lender. They are difficult to deal with when you do use them, but seem to punish you or put you at the bottom of their priority list if you don’t. This is not my first home purchase but was by far the worst. They houses are really nice, but I honestly can’t recommend them as I would not want to put a one through what I and many others have gone through with not making your closing, lack of communication, and complete disrespect for you. I’ve heard the phrase multiple time that they can easily find someone else to purchase the house but when I finally called their bluff they finally seemed to work with me slightly. ... More

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

The salesman I was unfortunately doing business with made used car salesmen look like paragons of virtue and truth. Nothing and I mean NOTHING this conman said was even remotely connected to the truth. Maybe this is what K Hov wants in its sales force to get inventory moved by hook or crook but I can't imagine this type of behavior will not come without severe loss of reputation. This is supposed to be a highlight to one's life but my experience was anything but. If i could have given less than zero on trustworthiness I absolutely would have done so.

We have had a disappointing experience from start until finish with LFH. During our initial contract signing we weren’t offered some upgrades that we later found out were offered. During the build, we worked with a builder who is thankfully no longer there but never communicated as promised, never caught any shotty work (which we personally did during the build and had them redo). We missed our close date by 3 weeks but only told days before we wouldn’t close on time. Two weeks into moving in, our dishwasher leaked which has resulted in needing new cabinets and flooring. We have been living with open subflooring (think splinters and stubbed toes) for weeks. Cabinets aren’t set to be replaced for another month. Throughout all of this, we have never once heard from a VP / higher up at the company even though we requested to speak with them several times. The experience has been incredible stressful and I personally cannot recommend this builder. ... More