K. Hovnanian® Homes Reviews

The whole buying experience through sales process through underwriting process along with final move-in state of craftsmanship of property is worst we have experienced. When we finally moved into new house, the craftsmanship of paint, cleaning, and high traffic area was neglected. This required us to continue chase construction management to improve quality of work. The white glove service for new home ownership was non-existent for luxury developer such as K Hovnanian as promised during initial Sales Process. This was one of our worst experience at buying new construction, which we still continue to face with getting things corrected as mentioned above. ... More

Sonhard to get hold of the salesperson Karam. She answers text messages/ e-mail after 4-5 days. We haven’t moved to the new home, but there’s already lots of “broken” things like the fence not properly installed, roof tile broken, etc, Few days after we moved, we almost got flooded because there’s leak on the kitchen sink.

A lot of different small problems through the house that should have been fixed prior to giving me the keys. The whole process with the sales agent was terrible .

The sales agent does not know his product and does not stay in touch with his clients through the build process. The builder was responsive, however would make excuses as to why issues weren't taken care of. We are still dealing with an issue that was supposedly fixed after our walk through. It was a punch list item for the builder to resolve prior to closing and a month and a half later we are still dealing with the issue through the warranty department.

The construction manager is too rude. Every question or issue that you have, a simple answer from him will be "it is within the spec, so we are not going to touch it again". The quality of the home and finish is too bad all the way from dry wall, driveways, brick and stone work, concrete work, caulking, hardwood, etc. They left some open sharp nails on the dry wall.

it been almost two months since i closed and i can't get them to finish the follow-up items they promised! the sales process is good and we had a very competent sales professional who i would rate very highly, but it all falls apart when you work the builder/foreman side, empty promises; ultimately you cannot trust them to deliver on their promises and the communication is terrible. still have not delivered after almost two months. I guess my next step is to contact my lawyer

Sure a New Build may have some issues. We are humans. But turning a blind eyes to obvious issues shows no respect to your Luxury Home Buyers. Why do you look for your customers to overlook your lack of workmanship? An Honest company would walk through and take care of the obvious things. Now we’re working with our 4th warranty person having to explain the same things multiple times! Very disappointed and continue to be.

Overall, i'm not so happy with the outcome. There some defects ie heater, garage control and the builder home warranty is not responding to address this . I emailed twice and No response.

In the beginning there was a lot of support. Once the contract was signed and the home building was moving along that changed. I was being put in the middle between the home builder, construction manager and finance company. I had one person tell me to get with the other and there was a serious lack of communication. It was not a pleasant experience. Also when I moved into the home, the floors were still very dirty and had sticky residue on the floors from the adhesive used to lay the floor. The basement had water backed up prior to me moving in and now the floor in the basement is still extremely direct and I cannot get the crud from the flooding off the floor. My yard grade was absolutely horrid and I had to deal with the inspector coming out to the house 3-4 times because the builder was not responsive to the request of the grating being corrected. The house still has the black driveway barriers there as I could not lift out of my yard as it’s too heavy. The backyard still has debris which is a safety hazard. ... More

Check everything before commitment.

If you don't upgrade you get the lowest quality builder grade materials. Only available internet /cable provider is Verizon while 2 other providers are available in the area. This is a dis-service to the buyers. Also, no one here understood that ordering a wall mount connection for cable required a cable TV. outlet next to the electric outlet. My wall mount is a useless waste of money paid for as an upgrade. I would not recommend K-HOV . These issues do not reflect on the construction manage or the selling representative rather they fall directly on the builder. My two contacts were understanding and as helpful as they could be. ... More

Good communication during the build process. Drastic change in customer service after closing. Very disappointed. Wouldn’t recommend based on post close customer service alone.

We are still waiting for issues that need to be addressed from the initial walk-through and it’s been over a months sense because the house. New superintendent is contacting us and he seems like is Trying to address the issues that were promised to be fixed before closing. The hard wood floor and bath- kitchen cabinets still need to be fixed. The reason for giving bad reviews for workmanship is because I have to replace a door knob, have to paint almost 5 door because it’s pealing from the bottom( this was’nt addressed are the at the walk through, the metal overnight on the upstairs mirror was chipped which we saw on the closing day, all door frames are not sealed at the bottom, garage doesn’t have wall base we’re we found to mice and other pest, AC is making too much noice and toilet water supply lines from building is sticking out from wall(it not installed properly. ... More

Our experience is different than most as this is a second home and our primary home is out of state. With that, we found several pieces of the processes were less than satisfactory. For example, the cabinetry in the home is unacceptable. We did not realize this until after closing. Because the poor quality of the cabinets, we are now remodeling the entire kitchen. We took every upgrade possible with the home, I am not sure why were not told the widest kitchen drawer would be 12". Perhaps if I had asked more questions during the design phase, this would have been uncovered. I also asked the building supervisor to leave the towel rods and not install, as I had ideas of where I wanted them placed and did not want to repair sheet rock and paint. After viewing the home, none of the rods were left. I've called and he says he will re-order and bring by .... waiting. In addition, we closed 6 weeks ago and there are several punch list items that have not been corrected by the team. Again, all of this is extended due to second home and we are only able to visit 1-2 x a month on the weekends. The overall construction and quality of the home is good - however, you need to be knowledgeable about construction and a sqeaky wheel to get resolutions. ... More

I was disappointed. While I'm happy to be in a new home. The service and responsiveness was awful. I think I have gotten better service at bestbuy when looking for a DVD player. I was pretty much called as liar when I brought up issues with the build and workmanship was not the best. I found doors barely hanging on by a screw because hinges were loose. Garage door not centered. Stairway to basement butchered up. And the response to these issues were not addressed in a satisfactory manner. Especially since it's a purchase of 250k!... like I mentioned, I get better service at a store buying a $50 appliance ... More

This builder cuts corners and uses the cheapest subcontractors. It shows in the finished product. Plastic push-pull shut-off valves? C'mon, that's substandard. We also have gaps in recessed lighting and cabinets and poorly hung doors. Even our A/C unit was installed incorrectly.

Check every detail of the house before you sign off.

Home buying process went ok. We're noticing lot of issues after moving in with the appliances, cabinets, doors,... The KHov warranty department is not addressing the issues in appropriate time and closing lot of requests without notifying us. Similar issues are found in the neighbor homes as well.

Hello! I have nothing but amazing things to say about Tracey R. during the process of buying a home. She answered all my questions, very easy to work with, and was always available for anything I needed. Unfortunately, that was the only positive part of purchasing my home. Don’t get me wrong, I love my house but there are so many issues around the house. The walls have a lot of scratches, paint all over the window frame, ceilings look like a train marks all over it (it’s so bad). Truly lazy work from the builders, I have no idea how anyone can sign off to my house being complete. I understand it’s my fault and should not have moved into the house until it was in great standing for a new home but I couldn’t delay the process of moving in. I recommend to stay away from K. Hovnanian® Homes. ... More

My Experience with K Hovnanian I’ve been living in my K Hovnanian home for four months, and what I initially thought would be an exciting experience has turned into a frustrating one. The issues began from the moment we decided to purchase the house. Although the home was still in the framing stage when we committed, we had absolutely no say in the design choices, colors, or finishes. It felt like we were given the lowest-tier construction package when it came to the home's design. For example, the same layout on our street includes a large front porch with an overhang, hand railings on the porch steps, shutters on all of the exterior windows, an extended bump out on the garage, etc. The problems continued after we signed the contract. We were assured that the yard's grading was complete and that what we saw was the final product. The backyard was one of the most significant selling features for us. However, without warning or consultation, our backyard was regraded three separate times, making it practically unusable. To add insult to injury, the yard markers were moved, leaving us with a much smaller backyard than initially indicated. The left yard markers were moved about 3-4 feet inward, now giving us a backyard that comes to a significant angle. During our final walkthrough, we were informed that we had six months after moving in to have a yard, per the HOA. We hired contractors to come out to create plans for landscaping, a deck, a patio, and a fence - which we paid for - to have those plans redone due to the additional grading. Despite sending multiple emails and requesting that the issues be addressed, it took nearly three months to receive any response, and even then, there has been zero work done to correct the situation. Meanwhile, I’ve watched as other homes in the neighborhood, particularly the ones that haven’t sold yet, received complete landscaping packages with grass, trees, shrubs, and other upgrades—homes that K Hovnanian is clearly prioritizing to improve their curb appeal and sales potential. Adding to the frustration, our portion of the neighborhood has flooded multiple times, causing extensive damage to our landscape. Yet, K Hovnanian seems more focused on making the unsold homes look spectacular rather than fixing the issues affecting existing homeowners like us. It feels as though our backyard was sacrificed to enhance the appeal of neighboring homes that haven’t been purchased. Shortly after moving in to our home, we discovered residue behind the master bathroom toilet - in addition to two other water related issues - this caused us to call out the home warranty team. After discussing with our construction manager, they informed us that the issues we had brought up were due to undisclosed water damage. We were not made aware of any issues prior to closing and feel as if this water damage would not have been brought up at all had we not took this to the home warranty team. Finally, even though the construction of all the homes on our street has been finished for about two months, we have yet to receive a finalized paved road or any traffic signs for our street—a stop sign or street name sign. Overall, my experience has been very disappointing, and I strongly urge potential buyers to be cautious when considering K Hovnanian. ... More

Whenever there is something wrong that they need to fix they do not fix it. You get blown off every time and get the run around.

There are drainage issues throughout the development. The HOA is non responsive for any requests for owner improvements. Average wait time is over 90 days or more. The lawns are atrocious and were never meant to succeed as no or very little prep dirt required for the sod to grow was never installed. In 4 months they only mowed the lawns twice and it is paid for by the HOA dues. You must pay a Capital improvement fee annually. And you pay a sewer fee for 57 years because the developer passed the cost to the Homeowner.

I THINK THE HOME DESIGN NEEDS SOME "WORK". EXAMPLE -- THE FAUCETS IN BATHROOMS ARE TOO SMALL (they can't be easily cleaned because the handles are way to close to the faucets.) THE CLOSET SHELVES ARE WAY TOO HIGH (a "normal" height woman can't reach them without a step ladder.) THE DISPOSAL SWITCH SHOULD BE RELOCATED TO THE TOP OF COUNTER (currently it's under the kitchen sink...very awkward.) Sorry, This is the best review I can give you.

The designs of the houses are beautiful, however the construction aspect is not what I had expected. They will tell you that the wall texture is considered an "upgrade" to have the flat walls because it shows all the inpuriries, when all it is is sloppy drywall work! The tile floors are uneven and I have holes in the grout theoughout the house. The building material are not what I expected either... the cabinet doors are very thin and flimsy as well as the sliding glass door. The overall workmanship is poor and just sloppy. I am very disappointed! After talking to my neighbors we all have termites and I hope I don't have some of the other issues they have experienced! ... More

Basis your info I kept my car outside and there was concrete on it and now you guys say I kept in a public place. This is truly unprofessional