K. Hovnanian® Homes Reviews

I was promised on the document for 8000$ + incentive,when I initially signed the house stating if i go with khov mortage i would get the incentive .But before closing I was send a reviewed document removing the incentive and was not explained any thing . When I approached the sales then there was no proper reason y it was removed . It took 8 months for khove to realize to remove the incentive in the documentation?.with no reason .and I mentiond this in the last review as well and no one from khov is least bothered to call us back. $8000k+ is a huge mount to us . In the last min b4 the closing when the reviewed document with no incentive was send for signature , we emailed head of the sales , and no one responded . That means iam left with no choise but just signing the document SINCE MY INITIAL DOWNPAYMENT IS WITH KHOVE. LITERALLY IAM LOCKED . Is this how khov responds to customers ... Iam still and every day regrete that I lost $8000k incensitive WITH OUT ANY EXPLINATION.. So today I am sending a review , will kohv responds to us ? Khove send us email for review and when we are giving our feedback back , is some one from khove looking at our feedback and respond to us ? THANK YOU ... More

Working with K. Hovanian staff was a living nightmare. I was lied to throughout the entire process. Several people dropped the ball on K. Hovanian’s end which jeopardized my home purchase more than once throughout the process. I was repeatedly given the run around and told things that were false. They made several mistakes in my application and then tried to make me bring extra money to the table. When they gave additional incentives to make up for their mistakes they then continued to throw the incentives they were giving me in my face saying things like”we are bending over backwards to help you”. No, you are bending over backwards because I’m holding you accountable and making you fix the mistakes YOU made and the misinformation K HOVANIAN staff provided. The house itself is beautiful and I love it, but I would not buy from them again and will be sure to tell everyone I know not to. This was not my first home purchase, so I understand the process. It does not have to be as stressful and difficult as K Hov made it. They repeatedly tried to take advantage of me and thankfully my realtor had my back. It’s not worth the stress. I literally lost weight from the stress. Even when closing came, they lied and said I could close on 3 different occasions when the house was not actually complete and move in ready. Run away from them. Do not walk. ... More

My townhouse is nice and the value is good. I closed on the first unit in the development after the closing was delayed twice. Some negative experiences included. The property didn’t appraise for the agreed upon price. The 2 walk through sessions before closing were useless, nothing promised was done. After closing the townhouse was filthy both inside and the garage. The garage had construction material and my wife used the shop broom that was there to sweep it out. It took over a week to have the place cleaned and over 2 weeks to have the windows cleaned and the tile cleaned because it had a film on it. Most of the main issues are still pending to include the appliances are not leveled and the handles have dimples, cabinet door in master bath needs replaced. It’s been over a month and we still cannot have Wi-Fi or TV service. Lastly, the pool is not completed. The reality is the closing should have been delayed another 2 months. Thank you ... More

Sale rep doesn’t listen or care. All they want is there paid check

I had a terrible experience with KHovnanian Homes, starting from the sales process all the way to the construction and post moving-in to the home. The sales team was terrible, unexperienced and unresponsive, and despite multiple attempts to get updates, resolutions, the sales manager never got in touch, never replied on emails and never talked on phone and sales associate said "there's nothing to talk". The entire process was frustrating and unorganized, no proper documentation was collected prior to the contract and after contract they were un-responsive. Beyond that, the construction quality is not up to par. There were noticeable issues that were not found during engineer's inspection. Things like, bad and no caulking, outlets not secured, nails on carpets. I expected much better for the price and regret choosing KHovnanian Homes. If you're considering buying from them, I'd strongly recommend looking elsewhere. ... More

The title company is worthless. Made my home buying experience horrible. I hope I never have to deal with them again.

Harold told us that investors were ok with selling homes as investment, helped us secure loan thru Khov but we were surpised that their HOV did not allow renting for 2 years. Very bad experience.

Worst homebuying experience. Many issues.

We were out of state buyers so we were unable to check on our house regularly. We trusted the process and unfortunately we were very disappointed in the final product. The builder rushed to get our home finished and sold. This resulted in our house missing insulation in attic/ceiling, gas not hooked up to our stove, cracks in our cabinets, chipped tiles throughout the house, damaged doors, damaged driveway, broken shower door, and the list goes on. You also have to be ok with a level 2 finish which just gives them an excuse for a poor mudding job throughout the house. Overall we have a beautiful home but 3 months later we are still dealing with getting all these issues fixed. ... More

The home that was built is beautiful and far exceeded our expectations. However, the process was overshadowed by the poor management in the sales office. The staff is not communicative about appropriate next steps in the building and closing process. The staff was not communicative to outside lenders and real estate professionals. The staff was downright rude in many circumstances and if my family had not invested so much time and money in the process, we would have walked away from the building process completely.

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

The subcontractors are inferior. Obviously, the lowest bid is more important that the quality of their product. The painters, trim carpenters and cabinet installers are the worst I have ever seen. The house was filthy when we took possession. It is sad because they have nice designs but, until they hire better tradesmen they will never be a even a mid-range builder.

The salesman I was unfortunately doing business with made used car salesmen look like paragons of virtue and truth. Nothing and I mean NOTHING this conman said was even remotely connected to the truth. Maybe this is what K Hov wants in its sales force to get inventory moved by hook or crook but I can't imagine this type of behavior will not come without severe loss of reputation. This is supposed to be a highlight to one's life but my experience was anything but. If i could have given less than zero on trustworthiness I absolutely would have done so.

We have had a disappointing experience from start until finish with LFH. During our initial contract signing we weren’t offered some upgrades that we later found out were offered. During the build, we worked with a builder who is thankfully no longer there but never communicated as promised, never caught any shotty work (which we personally did during the build and had them redo). We missed our close date by 3 weeks but only told days before we wouldn’t close on time. Two weeks into moving in, our dishwasher leaked which has resulted in needing new cabinets and flooring. We have been living with open subflooring (think splinters and stubbed toes) for weeks. Cabinets aren’t set to be replaced for another month. Throughout all of this, we have never once heard from a VP / higher up at the company even though we requested to speak with them several times. The experience has been incredible stressful and I personally cannot recommend this builder. ... More

We bought our home sight unseen, moving from out of state. The pictures looked nice and they gave us updates throughout the building process, but when we arrived we were sad to see the terrible lack of craftsmanship in almost every aspect of the home. Cheapest parts they can possibly use everywhere. Cheapest paint I’ve ever seen and nearly no wall texture, with no option to pay for better quality paint in the build. Cracked grout and caulk all over the place. Sod directly over boulders and rocks no topsoil and a hill behind the home where we were told it would be a flat lot, making over half the backyard unusable. For the price you’re paying, this is not value for money. If buying from out of the area, at least make a trip to visit the model home first because even in there you can see the poor quality of materials they use. Once they get that $40K earnest money, there’s not much you can do except sit back and watch them build you a substandard house. Overall very sad experience for our family. The home is beautifully designed, but poorly executed. ... More

Be absolutely sure to have a realtor and/or attorney with you to review the one sided contract and all their impossible closing requirements. Especially, if you don’t do as they demand, when and how they insist. Do not go with the sellers agent. Avoid that at all costs. Also on inspection, go over everything because they will rush completion and cut corners. When you bring it to their attention they refuse to fix things.

When I started my home search I was sold on the brand, quality, and reputation I gathered from conducting some extensive research. As I discovered after going under contract with K Hovnanian Homes this was not the home buying experience I would have expected from such a reputable builder. Starting from the Area Sales Manager (Invisible) to the VP of Sales. When I had concerns about the construction start of my home the VP of Sales was very defensive /argumentative trying to force me to cancel my contract demonstrating poor craftsmanship after closing on my home. Definitely, no longer a builder of choice in the future as this was not the best home buying experience. ... More

very bad experience with sales team

There was no update through out the construction and emails were hardly answered. Home was not delivered after the closing documents are signed and the account has been funded. There was no respect for Buyers.

Once you sign on the dotted line, you will receive the runaround. Beware.

I would never buy a home from them again due to their lender challenges. The list is much to long to explain in an email and quite frankly, I dont want to re-live the experience!! The sales staff were very good and very professional, that is where it ended and the pain began!

I am disappointed in the underlying problems associated with the community and the no responsive approach of KHOV

Don’t trust the builder you have to hire some expert and inspector to check behind him because those people try to get over you in a small thing and the warranty is the worst warranty you could have in your life. People response. Doesn’t do the right job small bathroom take three months to finish it, and all the excuses, please guys hier expert inspector before you deal with this people tried to give you a hard time to give up and don’t ask for any thing more if even include the warranty

The overall experience was not very good

I’ve purchased multiple houses during 2021 and 2022 and the final home I received from K Hovnanian was the worst purchase ever. The materials used to build the home are extremely cheap and the finish product was junk. Cabinets wouldn’t align, contractors had forgotten to set up the plumbing die for second laundry, counter tops were in even and wouldn’t align either. Best advice, don’t buy from K Hovnanian. Try different avenues kick Richmond Homes.