K. Hovnanian® Homes Reviews

I really like my house. It’s built quite nicely. Unfortunately me along with many of my neighbors had and awful time dealing with them. One of the main problem individuals will not return calls or emails to you. Only willing to interact with your lawyer. This individual won’t honor closings on Fridays due to wanting to take long weekends. Many of my neighbors did not close on time due to this individual and I almost didn’t until I was willing to walk away and their supervisor contacted me. This company normally has 10K of your money down for earnest money and for that reason feels like they can bully you, not close on time, and not respond to you. Thankfully I refused to sign a document requiring that large of earnest money. They continually blame the builder as the problem. The “builder” is what they say and you never get to know who this person is or speak to them. It’s like OZ, the man behind the curtain you can’t talk to but I’ve found out that the closing office seems to be a large part of the problem. Also they offer you perks if you use their mortgage lender. They are difficult to deal with when you do use them, but seem to punish you or put you at the bottom of their priority list if you don’t. This is not my first home purchase but was by far the worst. They houses are really nice, but I honestly can’t recommend them as I would not want to put a one through what I and many others have gone through with not making your closing, lack of communication, and complete disrespect for you. I’ve heard the phrase multiple time that they can easily find someone else to purchase the house but when I finally called their bluff they finally seemed to work with me slightly. ... More

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

The subcontractors are inferior. Obviously, the lowest bid is more important that the quality of their product. The painters, trim carpenters and cabinet installers are the worst I have ever seen. The house was filthy when we took possession. It is sad because they have nice designs but, until they hire better tradesmen they will never be a even a mid-range builder.

The salesman I was unfortunately doing business with made used car salesmen look like paragons of virtue and truth. Nothing and I mean NOTHING this conman said was even remotely connected to the truth. Maybe this is what K Hov wants in its sales force to get inventory moved by hook or crook but I can't imagine this type of behavior will not come without severe loss of reputation. This is supposed to be a highlight to one's life but my experience was anything but. If i could have given less than zero on trustworthiness I absolutely would have done so.

We have had a disappointing experience from start until finish with LFH. During our initial contract signing we weren’t offered some upgrades that we later found out were offered. During the build, we worked with a builder who is thankfully no longer there but never communicated as promised, never caught any shotty work (which we personally did during the build and had them redo). We missed our close date by 3 weeks but only told days before we wouldn’t close on time. Two weeks into moving in, our dishwasher leaked which has resulted in needing new cabinets and flooring. We have been living with open subflooring (think splinters and stubbed toes) for weeks. Cabinets aren’t set to be replaced for another month. Throughout all of this, we have never once heard from a VP / higher up at the company even though we requested to speak with them several times. The experience has been incredible stressful and I personally cannot recommend this builder. ... More

We bought our home sight unseen, moving from out of state. The pictures looked nice and they gave us updates throughout the building process, but when we arrived we were sad to see the terrible lack of craftsmanship in almost every aspect of the home. Cheapest parts they can possibly use everywhere. Cheapest paint I’ve ever seen and nearly no wall texture, with no option to pay for better quality paint in the build. Cracked grout and caulk all over the place. Sod directly over boulders and rocks no topsoil and a hill behind the home where we were told it would be a flat lot, making over half the backyard unusable. For the price you’re paying, this is not value for money. If buying from out of the area, at least make a trip to visit the model home first because even in there you can see the poor quality of materials they use. Once they get that $40K earnest money, there’s not much you can do except sit back and watch them build you a substandard house. Overall very sad experience for our family. The home is beautifully designed, but poorly executed. ... More

Be absolutely sure to have a realtor and/or attorney with you to review the one sided contract and all their impossible closing requirements. Especially, if you don’t do as they demand, when and how they insist. Do not go with the sellers agent. Avoid that at all costs. Also on inspection, go over everything because they will rush completion and cut corners. When you bring it to their attention they refuse to fix things.

When I started my home search I was sold on the brand, quality, and reputation I gathered from conducting some extensive research. As I discovered after going under contract with K Hovnanian Homes this was not the home buying experience I would have expected from such a reputable builder. Starting from the Area Sales Manager (Invisible) to the VP of Sales. When I had concerns about the construction start of my home the VP of Sales was very defensive /argumentative trying to force me to cancel my contract demonstrating poor craftsmanship after closing on my home. Definitely, no longer a builder of choice in the future as this was not the best home buying experience. ... More

very bad experience with sales team

There was no update through out the construction and emails were hardly answered. Home was not delivered after the closing documents are signed and the account has been funded. There was no respect for Buyers.

Once you sign on the dotted line, you will receive the runaround. Beware.

I would never buy a home from them again due to their lender challenges. The list is much to long to explain in an email and quite frankly, I dont want to re-live the experience!! The sales staff were very good and very professional, that is where it ended and the pain began!

I am disappointed in the underlying problems associated with the community and the no responsive approach of KHOV

Don’t trust the builder you have to hire some expert and inspector to check behind him because those people try to get over you in a small thing and the warranty is the worst warranty you could have in your life. People response. Doesn’t do the right job small bathroom take three months to finish it, and all the excuses, please guys hier expert inspector before you deal with this people tried to give you a hard time to give up and don’t ask for any thing more if even include the warranty

The overall experience was not very good

I’ve purchased multiple houses during 2021 and 2022 and the final home I received from K Hovnanian was the worst purchase ever. The materials used to build the home are extremely cheap and the finish product was junk. Cabinets wouldn’t align, contractors had forgotten to set up the plumbing die for second laundry, counter tops were in even and wouldn’t align either. Best advice, don’t buy from K Hovnanian. Try different avenues kick Richmond Homes.

It all started great with Tricia. The minute we opted to go with an external lender (because KHov could not accommodate our needs), the attitude from KHov changed. The stones in our house was not what we asked for and the error was caused by the sales person transcribing the name of the stone in the selection list. KHov started blaming a sales person who left and failed to own their mistakes and just tried to escape from the situation. Even after several escalations, there were no options being considered at all. I know this is a common issue and usually builder fix it or compensate by reducing portion of the stone upgrade or refunding it. But Matt was so adamant and there were no alternative options considered. We finally ended up with a major exterior portion of our house with a very dull stone covering we didn't want. They prefer for the buyer to go with their own financing and title company. When you go to external lender, their attitude changes and support reduces. Christopher from finance was very thorough and details oriented, Scott from the building team was very supportive. Other than this, the communication and support was below average!!! ... More

This experience has been horrible. On the day we moved into our dream home we had no hot water or air conditioning. We had to go several days without either and it was 104 degrees most days. We were not provided fans. We had to buy them. My daughter has 4 children and her 4-month old daughter had a heat rash due to the heat in the house. It took a week for the HVAC company to figure out the problem. How did this house pass inspection with no air conditioning or hot water. Then three weeks later, we had a water leak in the island and behind the refrigerator and have been without a kitchen for a week going on two. ... More

Floor plan Vs actual construction: during the sign up there are no windows on one wall in living room. when they started building the house we see windows on the wall. This is a serious gap between the design Vs Development. When we ask about this they said sorry. We are really upset.

Get punch list completed before closing. I'm waiting 5 months.

After being told the home would be completed by March 2nd, we shortened our lease to end by May correspond. We received numerous delays, some at the last minute and then had to request various extensions from our landlord. After being assigned 3 different construction managers, we finally received a closing date of June 29th, thankfully as our landlord advised we could not have any additional extensions. There were a few items not completed, the main item being the specialty from door we selected and paid for. It was to be installed the day after closing and stained the day after that. We had not time to allow for the items to be completed prior to moving in because we had to be out of our rental. The door was installed on July 1st and the construction manager advised it was to be stained a few days later and the proper hardware installed. After unanswered emails, and only after the amazing sales person April stepped in to assist us, did we receive a response from the construction manager, Chris (a month later). He’s now advised someone will be out to stain the door tomorrow August 4th. I won’t hold my breath. Also, there is a section of one of our walls which they completely missed applying texture to. This was also noted prior to closing and never fixed. The constant delays and lack of responses from every construction manager we have been assigned has ensured I would never recommend this builder to any family or friends. Your company really needs to get construction managers who are responsive and sub contractors who pay more attention to the details of the build. Outside of our sales person April, this experience has been horrible. ... More

Terrible. Wouldn’t recommend anyone using them.

Didn’t get good service from these people. I wouldn’t buy a KHov home again. Only the construction manager and warranty have been honest with me. Besides that didn’t feel that I got a honest and true buying experience with good morals.

buyer be aware.... poor subcontractors, horrible electrical company they used, sheet rock was riddled with silver fish, still dealing with that problem, had to hire a bug control company. poor workmanship..... the sour lemon house

1. The foundation had a chunk of concrete missing. 2. The cabinets in the kitchen was missing paint 3. The walls throughout the entire house was half painted. 4. The drywalls had multiple texturing imperfections 5. The sink pedestal was installed off centered and rotated 6. The side walk and the front porch had a height difference causing a trip hazard. 7. The drain pipe in the master bathroom tub wasn't properly installed which caused the cap to constantly fall into the tub. 8. All of the towel and toilet paper fixture were literally dangling on the walls 9. the drip pan to the hot water heater was bent at a 90 degree angle and forced into place 10. The wiring to the surround sound was installed less than 2inches from the air vent making it impossible to install speakers. 11. The tile near the tub was cut 1\2 inch too short, instead of re-cutting the piece the installer filled it with grout. 12. The refrigeration unit makes a clunking noise each time in shuts off ... More