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K. Hovnanian® Homes Reviews
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What Homeowners Have to Say About K. Hovnanian® Homes.
K. Hovnanian® Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes 4044 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
I cannot use or rent this new home due to too many things need to redo
- Anonymous
- Verified HomeBuyer
- August 01, 2024
- Palm Beach Gardens, FL
We paid cash to buy this new home and there was no gas pipe before moving in. no one aware it and the builder just called us to move in. The manager just only wanted us to close the escrow right away, and he did not care about the house was not ready to move in at all. The kitchen was not finished, the windows were damaged, and there were many floors trip hazer, 14 windows sills were damaged, and we cannot even move any furniture into this house, we paid the windows covering and cannot be installed because the window vendor refused to do repair work for this house. we were asking for repair ...
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to provide us with your feedback. We've reached out to local management and was informed that they've completed all warrantable repairs except for the recent request for pavers. Despite having some roadblocks we've continued to assist the reported issues for this home. Thank you again for the review and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Mohammad S.
- Verified HomeBuyer
- July 26, 2024
- Sachse, TX
I'm honestly not happy at all with my brand new home purchase. 3 months into the home having major electricity issues. Major leak from my kitchen and master bathroom. Have had issues from day one. And poor workmanship. Interior doors in the home are paper thin. Paying a premium price for the home and to get cheap materials is nor a good feeling to have.
K. Hovnanian® Homes responded:
Hi Mohammad, thank for your feedback it is much appreciated. As far as your concerns we've been informed by local management that our HOSM is addressing the line items as quickly as possible. The leak should be fixed soon, and we've scheduled an electrician to come out to inspect the outlet that is causing the flickering. Members of our team has reached out to you to no avail. We do apologize if there was any inconvenience during your time in your new home as we try our best to make sure all of our homes are at the quality our homeowners expect. Thank you again for the feedback and we look forward to speaking to you! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Untrustworthy unethical unreliable unresponsive, Worst experience ever.
- Twila R.
- Verified HomeBuyer
- June 29, 2024
- Palm Beach Gardens, FL
Do NOT close until everything is perfect. They are unresponsive and ignore you after you close. My a/ c is broken My cabinet is chipped Holes in interior doors Outside stucco missing Wrong grout Uneven tile We have been in our new home for 3 months so far NOTHING has been fixed. Garage floor is leaking because it is tilted and we are getting water in the garage. Front door warped, does not close properly. Interior doors warped. Again, do not close until your home is perfect. We came for our final inspection and they had not even cleaned our home! Kept asking us to close ...
K. Hovnanian® Homes responded:
Hi Twila, thank you for taking the time out to leave a review. After further review, we found that this home was closed with little to no service request. There was a new notice of the issues with the door and serveral doors will be replaced this week. Our service team has been in constant contact with you throughout the process and a member of our team should be visiting you soon to go over any other concerns you may have and set dates for trades. We understand the frustration and we appreciate your patience with us. We look forward to speaking with you soon! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed with Home Purchase
- Roya A.
- Verified HomeBuyer
- June 28, 2024
- Wharton, NJ
I am not receiving any mail from USPS. I have to forward my mail to another relatives residence because I am not able to receive my mail at my new home. I’ve never had this experience before. I am at the post office 1-2 times a week picking up my mail and getting yelled at by the post office for putting down 119 Old Irondale Rd as my address because that is the only chance I have in receiving my mail. The builder is ignoring this issue and not making it priority. I am paying bills late because I am not receiving my mail. The post office is secretly delivering mail to certain homes in my ...
K. Hovnanian® Homes responded:
Hi Roya, thank you for taking the time to provide us with your feedback. We understand your frustration and as of now USPS is waiting for the locks to our boxes to come in. Once they arrive, USPS will be on site to change the locks and mail delivery will commence. We do apologize if there has been any inconvenience during your time in your home. Again, we appreciate the feedback and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Jason
- Jason O.
- Verified HomeBuyer
- May 30, 2024
- DAYTON, TX
Very disappointed with the quality of the workmanship as well as the quality of the products being used in the construction. Right now, I have a major issue with 2 bathroom tubs that pop and crack everytime you step in them and the issue still hasn't been resolved going on 2 months now. Very disappointing. Would not recommend this builder to anyone.
K. Hovnanian® Homes responded:
Hi Jason, we've been made aware that you've recently spoken with a member of our team. We came to a conclusion that this issue stemmed from a manufacture defect, and we will be replacing both tubs when we receive your availability. Thank you for taking the time out to address your concerns and we will do our best to assist you with any other issues you're having. Have a great day! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Experience
- Laura M.
- Verified HomeBuyer
- March 12, 2024
- Bluffton, SC
I closed on my house 12/12/23. I told KHOV building rep 12/16/23 about a serious drainage problem in my yard. Once he saw the amount of standing water he told me he would send the grounds people that week he said the grade was bad. They never came. I put in a service ticket with KHOV. They sent the building reps superior out. He came out and said he would return with Owner of thier Landscaping company to look at it. A total conflict of interest but what could I do? They were a no show for the next three appointment. After telling him I needed a firm appointment and could not afford to ...
K. Hovnanian® Homes responded:
Hi Laura, local management has been made aware of the concerns you've addressed in your review and will be looking into the matter. Thank you for taking the time out to leave a review and we hope that we will be able to turn your experience around.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lies from Beginning to End
- Marie K.
- Verified HomeBuyer
- February 03, 2024
- Dunellen, NJ
Moved in November 7, 2023. We could write a book about KHOV @ Crossing in Dunellen. Salesperson NEVER told us about the PILOT program thus we loose NJ Senior Tax discount and NJ Anchor program… a major financial hit. Salesperson NEVER told is the 2 BR Units were Handicap Adaptable… strange since there is NO first floor Bedroom and 16 steps to the 2 Bedrooms. Result if this lie: not undersink cabinet due to wheelchair access; a dishwasher that does not have a drying cycle; a first floor shower that cannot have a glass door to permit wheelchair access. Construction that is so bad that in ...
K. Hovnanian® Homes responded:
Hi Marie, thank you for taking the time out to address the concerns you're having. Our team has notified us that our HOS has been responsive when contacted by our service center and that we're currently waiting on confirmation dates for service. We do apologize if there were any mishaps during your time in the home. In regard to the Pilot program and ADA-adaption concerns they were previously addressed and were set forth in the Public Offering Statement for the community. If you felt that there was any miscommunication on our end we do apologize, and we will work to be as transparent as possible. Thank you again for your time and have a great week. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Truly the worst experience
- Mahender P.
- Verified HomeBuyer
- January 26, 2024
- Monroe, NJ
The worst experience I've ever had involved a dishonest salesperson, lack of transparency, limited upgrade options, and a terrible experience with the Khov mortgage lender. The home quality falls below the standards and I feel it’s waste of money. Lack of customer care. I understand the real estate market was in boom, however it doesn’t justify losing all hard-earned money. Only one good person I could think of is Justin.
K. Hovnanian® Homes responded:
Hi Mahender, thank you taking the time to address your concerns. We do apologize if there were any inconveniences during your process. We strive to be as transparent as possible when it comes to fees, options, and etc. We are aware of your recent service request, and it will be addressed during your you-end review. We appreciate the feedback, and we hope you have a great week. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad experience - will never recommend anyone. Stay away from KHov
- Anonymous
- Verified HomeBuyer
- January 08, 2024
- Celina, TX
This was our first time home buying experience and right after the earnest deposit, things started going south for us. Sales was never supportive and never informed about updates on time. Post closing, we realised the house is full of substandard material and seems they hired novice workers to build the house. Every time we have an issue with the house and lodge a complain, they send post sales maintenance person whose sole aim is to just close the ticket without working on it. He is the most unfriendly and unprofessional staff you will ever meet with and is a nightmare to deal with.
K. Hovnanian® Homes responded:
Hi, thank you for your feedback. We are aware that a member of our team has reached out to you about your concerns. We do apologize if you felt that your interactions with our HOSM weren't up to standards. We were informed that our associate had provided weekly updates to the buyer and realtor. Thank you again for the review we will continue to provide professional customer service and address any warranty concerns they may have. We hope you have a great week. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
A complete nightmare
- Aliyah C.
- Verified HomeBuyer
- December 28, 2023
- Indio, CA
Warning: After closing escrow on my new home in late September and after only two days as a home owner, a major plumbing issue was discovered. The plumbing wouldn't allow the toilet water to flush properly. I worked feverishly to minimize the damage after a flood. A plumber arrived and determined there was a blockage in the drain system that required jackhammering the foundation. The following day, a contractor arrived and inspected the drains with specialized camera equipment that confirmed the problem - a pipe fitting and cement blockage due to "improper installation and carelessness" ...
K. Hovnanian® Homes responded:
Hi Aliyah, thank you for taking the time to address your concerns. We've sent your message to local management, and we were informed that the vanity service request was completed back in November and signed off by the homeowner the next day. Our associates did acknowledge the concerns you're having and are working diligently to provide service as per the warranty. Thank you again for the review and we do apologize if we caused any inconvenience during your process. We will continue to do our best to accommodate you. Have a great week. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would never purchase from this company again
- Brittany Weicht & Walter R.
- Verified HomeBuyer
- December 27, 2023
- Hedgesville, WV
The house was finished 2 months late and even after 2 walkthroughs with requests made for fixes we still managed to find 2 pages of things wrong with the house before we moved in. After moving in we have continued to find issues including nails sticking out of carpeting and the dryer not being hooked up properly. Overall a terrible experience.
K. Hovnanian® Homes responded:
Hi Brittany, thank you for taking the time out to address your concerns. We are aware of the service request that you've made and were informed that all of the requests were completed in a timely manner. We understand that you had a lot going on during that time and we do apologize if there were any inconveniences. Thank you again for the review and happy new year! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never ending issues
- Rawad M.
- Verified HomeBuyer
- December 24, 2023
- Queen Creek, AZ
Terrible experience from home delivery to warranty response. It has been six months since my move in. We are still arranging service to be completed. My driveway was attempted to be fixed finally after months of KHOV deflecting issues with it. It is now two different colors and a sore spot in a beautiful brand new neighborhood. It never ends with KHOV. Do not buy!
K. Hovnanian® Homes responded:
Hi Rawad, we've reached out to local management about your concerns and was informed that our team has been consistently providing service to address all of your concerns. We have two remaining service requests: replacing driveway pavers which are currently ordered we're waiting on a scheduled date and a cabinet door replacement which is set to be replaced after next week. Thank you again for your review and happy new year! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Attention to details Not
- Anonymous
- Verified HomeBuyer
- November 29, 2023
- Wheatland, CA
Worest paint job counter dont Match and cut woung cheap dishwasher avoid
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review we're always interested in the feedback we receive. We are aware that a member of our team has reached out to you in regard to your comment. We were informed that you were unaware of who to contact in regard to your service request. We're happy to hear that our associate was able to help you in the end with the concerns you were having. Thank you again for the review and always feel free to contact local management of you're having any problems. Have a great day! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad company to buy homes from
- Anonymous
- Verified HomeBuyer
- November 21, 2023
- Houston, TX
Bad company, does poor work and uses cheap materials yet charges alot for their homes, so disappointed I ever bought a home from this company
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review. We've sent your message to local management for further review and will provide an update when we receive more information. Thank you again for the review and have a great day.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Owner
- Gurcharan S.
- Verified HomeBuyer
- September 20, 2023
- Middletown, DE
After you buy new home from them they can not find contractors to fix a problem I had a very very bad experience with this when you face lots lots problems there builder use very cheep material and no good finishes work by no experience worker I feel like I get rob all work is crooked even house main entry door is crooked if you wana to know more just come to community to talk with people than you find out truth I wish owner this project to see this review and call me or come to talk to every house owner than he know what he done to us .
K. Hovnanian® Homes responded:
Hi Gurcharan, thank you for taking the time to leave a review. We've sent your message to local management and we are aware that our team has been working through your concerns and will continue until service is complete. Thank you again for the review and have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disgraceful
- Lee T.
- Verified HomeBuyer
- September 13, 2023
- Bluffton, SC
The construction manager Zach was incompetent, lied constantly, didn’t care one bit! He was condescending, racist, belittling trades, disrespectful, did not manage the trade base. Didn’t complete many items on punch walk, (gas line needed to be moved and didn’t move it until day of closing. Lied so many times. EVERYTHING is the cheapest. Baseboards,doors,paint,toilets, cabinets,light fixtures. KHOV use the cheapest trades,cheapest materials and hand over a VERY sub par house. Why can’t they get things done FIRST TIME,instead of having items repaired after closing. The worst experience we ...
K. Hovnanian® Homes responded:
Hi Lee, thank you for bringing to our attention - as this is not okay. We do apologize if this occurred during your home-buying process. We have sent your review to local management and was informed that they will be reaching out to you for more details to determine what actions should be taken. Thank you for your review and we look forward to speaking with you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worse quality for money paid
- Rupi T.
- Verified HomeBuyer
- August 23, 2023
- Lincoln, CA
This is worse quality . I had so many issues within few Months of moving in . Stay away from this builder !!!
K. Hovnanian® Homes responded:
Hi Rupi, thank you for leaving us a review we appreciate the feedback. We are aware of your concerns and know that our associates have been in constant contact with you about your concerns. We were informed that there has been an appointment set to service the items that have been brought to our attention and we're working to hopefully resolve the rest of the issues during the appointment. We want to thank you again for your review and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Stay Away! Buyer Beware!
- Amanda B.
- Verified HomeBuyer
- July 25, 2023
- Bluffton, SC
From start to finish, the experience with this builder was horrible. I deeply regret building a home with this builder and will never recommend K. Hovnanian Homes to anyone.
K. Hovnanian® Homes responded:
Hi Amanda, sorry to hear that you are disappointed with your recent home building experience. We are aware of your concerns and have been informed that our associates have been working closely with you to resolve the issues you're having. Thank you for the feedback and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever!! KHOV going bankrupt!!
- Anonymous
- Verified HomeBuyer
- July 05, 2023
- Buffalo Grove, IL
Never buy a home from Khov ever again! Worst built quality… even small contractors can build better homes than them.
K. Hovnanian® Homes responded:
Hi, sorry to hear that you are disappointed with your recent home building experience. We have reached out to local management regarding your concerns, and they are aware of your concerns. Our construction and warranty team will continue to progress with the completion of the landscaping and address future warranty issues. Thank you for your feedback and we hope you have a great day! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beautiful layout, but poor quality of manufacturing
- Cynthia K.
- Verified HomeBuyer
- June 30, 2023
- Rancho Cordova, CA
There are multiple problems with my home. When they placed the bottom plate on the door, they sheared it off and just stucco it it. There is paint and tape adhesive all over my windows. The gutter is dent inward and outward, totally not smooth and normal looking. There is stucco all over the water faucet in the backyard that I can’t even turn the water off, I have to keep a hose with a sprayer on the end of the hose, so it won’t leak. There are boot prints all over the walls and ceiling in the garage. The pole in the garage in front of the water heater is not straight and I have to keep ...
K. Hovnanian® Homes responded:
Hi Cynthia, thank you for leaving a review addressing your concerns. We were informed that our associates have contacted you and have scheduled an appointment with you to address your concerns. Thank you again for your review and have a wonderful day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality design outputs will never result from poor design inputs.
- Robert M.
- Verified HomeBuyer
- June 27, 2023
- Queen Creek, AZ
Executive management are responsible for design output specifications and most likely, the selection of poor-quality tier 1 suppliers based on lowest bid only. Those who have to build to these specs are not responsible for ultimate customer opinion. Specifying 1/4-inch stucco, a "texture delete drywall finish," wavy stucco, facia painted with watered-down paint with no primer, a four-foot-tall back wall, poorly built cabinets that cannot even arrive intact for replacement of the cracked units, pavers that are supposed to block water from the expansive soil with non-polymeric sand, are all ...
K. Hovnanian® Homes responded:
Hi Robert, thank you for the feedback we're sorry to hear that we weren't able to meet your expectations. We strive to provide the best service/product possible to our customers. If you have any more questions or concerns you'd like to express please feel free to contact us at onlinereviews@khov.com. Thank you and have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Anonymous
- Verified HomeBuyer
- May 24, 2023
- Bluffton, SC
And if from some strange and out of the blue reason you still want to go with KHOV, I’d suggest following: - bring lawyer to the purchase discussions and thru out the build - have everything video recorded - put all conversations thru a script and make them sign via Notary Public - don’t trust single word they say - all your future lawsuits will start with arbitration, make sure the contract doesn’t have that - you will be pressured, forced to take home as is or you lose your deposit - you will be threatened with default and losing your deposit I would not recommend buying.
K. Hovnanian® Homes responded:
Hi, we understand buying a new home can be frustrating and we do apologize if we caused you any inconvenience during the process. We strive to provide the best service possible to our customers. We want to thank you for leaving a review we do value your feedback. Have a great day! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sales experience is nice but the quality of material used is cheap. Not worth paying $700k - $1M
- Vidit M.
- Verified HomeBuyer
- March 29, 2023
- Middletown, DE
Sales experience is nice but the quality of material used compared to model house is very bad even after selecting the level 5 upgrades. It took longer then anticipated to build the house but that is okay given the supply chain issues we had. However, after moving in we found lots of issues with quality and workmanship. The flooring was damaged, there were nails popping out of the floor. there were holes in the ceiling, doors were damaged, cat was trapped in HVAC filter (You heard it right, a living CAT). There is a long of list of issues. Its been 3+ months since we moved in and builder did ...
K. Hovnanian® Homes responded:
Hi Vidit - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Run away
- Ferdag K.
- Verified HomeBuyer
- March 29, 2023
- Richmond Hill, GA
My advice is don’t do it. The workmanship is absolute worst. Within 60 days of moving things began breaking.
K. Hovnanian® Homes responded:
Hi Ferdag, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
If you think it’s bad now, wait until you live in it.
- Sean O.
- Verified HomeBuyer
- February 28, 2023
- Bluffton, SC
I bought an almost 500k brand new “fixer upper.” Trim work, paint, tile, and cabinets are all atrocious. I closed in December and there is still a long list of corrections to be made. There’s literally no sense of urgency by KHOV to fix these issues. That being said, Trey and Steve have been very helpful. If you’re looking to overpay and get a mediocre home, then welcome to The Lakes.
K. Hovnanian® Homes responded:
Hi Sean - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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