K. Hovnanian® Homes Reviews

We have never had experienced anything like that before from people who are supposed to be professionals and to whom we were paying money. Not only KHov team caused a 2-week delay in closing and tried to make us pay the delay penalty they put in the contract, but then blamed it on our lender and the title company. We had to move to a storage space for a week. On top of that once all the paperwork was finally ready, they wouldn't accommodate us with the date of signing, so we had to pay for a hotel to make it to the early morning signing. To this day we haven't heard a word of apology. We only hope that KHov builder's have better standards than their selling teams... ... More

We purchased a pre-built home through K. Hov. as our first home purchase. Everyone says buying is stressful and K. Hov. didn't make that easier. The house and builder were great, but the purchasing process was atrocious. We were promised a certain price no matter what lender we choose. After we put our earnest money in, we choose another private lender for better rates. When K. Hov. learned this, they inflated the purchase price and told us we could only receive the discounted price if we financed through them. In addition, our primary contact, Christi, was the most rude and degrading person I've worked with in a long time (I'm a teacher, so that's saying something). Other than these, we love our house and the build quality is great! If you're thinking of going with K. Hov., please just be wary that you need to get everything in writing. ... More

I worked with Shane. He was untrustworthy and ruined the entire experience for me. He/you were inflexible with deadlines and dates. I was not local, and worked during the day. I was lead to believe if I didn't comply with his schedule, I would push my closing back and potentially lose out on the deal. I will not be recommending KHOV for anyone to build. On the positive side - Mark (construction) has been extremely helpful and did his best to help turnaround my experience.

Be cautiously aware that the administration side of this company is very unorganized and lacks proper communication.

Many of the frustrations from our home purchase came from the financing of the home itself. We were voiced that we would be saving 7k off the price of our home by going through their mortgage lender, and ultimately it was a disastrous experience. I understand wholeheartedly that when selling a home and buying another, there will be many more stressors involved than our first home purchase where our main concern was just purchasing the home. However, the amount of additional (and ridiculous) documents needed, the fact that the home appraised for 15k less than the settled upon price (realistically it was 22k less as we "saved" 7k by using their lender), and the sense of lack to transparency was the most frustrating. Initially the gentleman that sold us our home had voiced we could speak to negotiating the price as well as small features to be included such as blinds and a gas range for the home. Once we decided to negotiate (and they knew we were interested) that changed very quickly to an all or nothing mentality. Ultimately we decided to go through with the purchase price with small features being added in (mainly just blinds). One the appraisal had come through and we were 15k under the asking price, a VP conferenced into the phone and was the epitome of a shady salesman. From the sale of our previous home, we were wanting to put 20% down to avoid PMI, however when the home doesn't appraise the bank won't loan you the full amount so our 20 percent turned into 17%. The gentleman voiced nothing would change to our down payment or our monthly payment so it would be a wash and they would pick up the PMI payment on our behalf as it was "important for the first model to sell high". That is an exact quote. What they failed to mention was that while our monthly and down payment wouldn't change, that 15k was going straight into their pocket and while I knew this is what was happening I wanted to see if he would come out and voice it to us, or if he would hope we didn't have the understanding to see what was going on. Because we did we were going to walk on the property and days later the builder's rep did call us to apologize for the interaction and stated they would meet us halfway. Considering the sales of our home would cause more stress, we decided to go through with it. The mortgage company asked for document after document that we never would have needed through our old lender, and the most frustrating part was having 5 people reaching out to us for documents and then asking the account manager questions about the docs, and them not having any idea who or why they were asking. Lastly, upon the closing documents of our home were to be signed, we signed them based on the agreement we made with the re-negotiated price point and once we went to pick up keys for our home, that closing costs were changed again so we were asked to sign documents once again prior to receiving keys. This led to another few phone calls for that to be resolved. Please remember for the folks reading this review and considering to purchase a new built home, most closing costs go right into the builders pocket (that's why they can waive so much up front) and they are the HOA. This The home itself is really nice and the only issue I have with the quality of work is the paint being so cheaply done. Other than that it is the normal settling issues that are to be expected with a new-build home. ... More

Make sure your floor is level and out door paint is not mix matching in area you might not see it right away. Make sure carpeta don’t have nails sticking out an hurt your foot. Make sure outdoor electrical outlets are working or not cover by stucco.

Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product.

Though our salesperson was extremely kind and helpful, the quality of KHOV was not all that I thought it would be. There is paint all over the laminate floors. I should not be responsible for cleaning up paint off floors or drywall even. You can see marks of pencil where they were suppose to line up cabinets. Some kitchen cabinets have gaps. One thing I did not notice, is that these homes came with NO towel bars in ANY bathroom! I thought something like that would be standard as the model did have towel bars. I did not think to question if this would be included? The door of my laundry room is not correctly aligned and has dropped. It has made it difficult to close the two laundry doors since one as is slightly dragged. At this point is was almost better to purchase a DR Horton vs a KHOV. ... More

Thanks for this Opportunity,,,,We have Bought and sold multiple properties {30+}. So we know what it could have been and should have been in this case. Most Noteably,,, This builder has NO Flexiblity for improvements or changes that we would have gladly paid for.... Even after we closed there were simple things that make us wonder like defective circuit breakers that were replaced but took 2 trips by their Electician,,, Rushed at closing!! Suggesting we HAD to buy Title Insurance thru them or they would not close the transaction??? Really?? I would not buy from them,,, Nice on site people but a difficult group thru the process ... More

Nothing I haven’t shared in my first review. However, if I could redo the review I would give a lower score. My experience has not been good to say the least!

There was an amendment to my lot decreasing its size that was not disclosed. I asked KHov about a lot line discrepancy a few months before closing, and was ghosted by the salesperson. Just before closing I was texted a picture of a new site plan that they said was being approved by the City. This too didn’t match what was eventually shown on the legal property description. It was clear that the KHov team didn’t want to correct this, and was only trying to string me along to get to the closing date. Unfortunately, the only manner of correcting this issue is litigation. T

Yet to hear anything other than issues and poor build quality from all the residents I have met till now.

The buying process was not smooth, and the sales rep had a bad attitude, aggressive and not helpful really at all. I was lied to about a couple of different things during the closing process by the sales rep, and came to find out my neighbor had the same experience. The home has a lot of cosmetic flaws, with poor paint jobs, drywall, roof, concrete, and trim being damaged. Since I've moved in, I've had to put in at least 10 warranty claims, and it has only been a couple of months. It sucks because I really like my house, but wish it were of better quality or craftsmanship.

The home we purchased had many less features than we were shown and promised at the time of purchase. Moreover, no one from KH homes management even bothered to reply to our emails and phone calls. Needless to say it was a frustrating experience.

We are deeply disappointed with the quality of our home. From the very start, it has been one issue after another. Our initial walk-through was covered in blue tape for defects—so extensive that it nearly caused the closing date to be rescheduled for a second time. The problems span every area: Materials: Poor quality building products throughout the house. Craftsmanship: Sloppy work and shortcuts clearly taken. Warranty: Limited coverage with dismissive responses to legitimate concerns. For example: Multiple areas have been repainted, yet the same spider web cracking continues to appear at corners and seams—almost as if paint was applied over uncured caulk. A joint in the flooring is visibly damaged. We were told this isn’t warrantable, with the implication that we caused it. We didn’t. Our neighbors have similar issues. A chip in the master bathroom shower tile was missed during the walk-through, and we were told it is now “our problem.” A baseboard with a visible crack was originally installed—it was later replaced, but it should have never passed inspection. Carpet installation was poorly executed, with clear ripples and uneven seams. These are only a few examples—we could list many more. Although we are living in the home, we cannot in good conscience recommend this builder or their contractors to others. We expected premium quality for the price we paid. Instead, it feels like paying for a Cadillac and receiving Pontiac quality. Hugely disappointed. ... More

overall, it was disappointing experience. I had higher expectations given KHV’s national reputation. Experience depended on the individuals I worked with. Some were great and very responsive. Others were non-responsive and sloppy.

Bought this home new and they keep dropping prices. I’ve lost tens of thousands in value.

The agent that we worked with was fine and a good experience ; however, the lender financing experience was horrible.

We moved in for 4 months ago. Only last week did they pour the porch and driveway. We do not have sidewalks yet and the yard is still a mud pit. Making home buyers wait for these items that we mortgaged 4 months ago is a poor business practice. A baseboard installed has a gap meaning it doesn't meet the wall, there is a gap. There are other similar small issues that show rushed or incorrect work.

Where do I even start, First off: Hvac wiring system was not connected/created, had to suffer 3 months of not working. Then the upstairs thermostat wasnt even connected had to contact to resolve the issue. Took 2 months before utilites to be connected and piled up tons of trash gad to find other resources to waste. The plumbing noise is very loud for the upstairs. Any water usage downstairs and even outside you can hear loudly upstairs. The paint of the entire house is also very cheap. One little touch it leaves a mark already. I can keep going, overall experience I wouldn't recommend family, friends and others to buy from the company. Unsatisfied with the purchase mainly due with the quality of the build and issues that came along with it. ... More

We've lived in our new K Hov home for three months and have found the fit and finish to be really bad. The low quality of cosmetic issues makes us wonder about the quality of the things we can't see. They are responsive to fixing issues, but these issues should have been fixed prior to closing.

The sales person lacked knowledge, was pushy and borderline obnoxious. The loan process was ridiculous (even according to other loan officers with no vested interest, including ones who experienced it first hand.) And, I'm not referring to debt to income ratio or overall income. Working with Khov mortgage was awful and ruined our experience of buying a first home. Now that we are in the house, the lack of functionality and mistakes are glaring. It's obvious costs savings came before practical functionality. This review would have been much different if they cared about the customer experience and had knowledgeable staff. If you are considering Caliterra Ranch, have an agent to buffer you from the pushy sales staff and go with a different lender. Their lending process will suck any joy you might have out of the process. It's unfortunate, because the houses and area do have redeeming qualities. Definitely a 2 out of 5 for sales and lending (with the exception of one loan officer, who covered for ours one time). Warranty personnel was great and we've had a good experience with warranty issues so far. ... More

From the very moment we set foot in our new home we were disappointed. The house was still a construction zone with literal piles of dirt on the floors, paint splatter, construction dust, plastic, grout that hadn’t been finished, paint that was not done well, outlets that weren’t level, a window that wasn’t square, an AC unit that was physically damaged, scuffed cabinets, warped doors, scuffed handles, mismatched pulls on vanities, faucets that didn’t match, and the list goes on and on. It was as if there was no quality control whatsoever. We have had to report the same issues over and over and over. We have had to send the same pictures over and over and over. We are now 4 months in and there are still issues that haven’t been dealt with or had a firm schedule put to them. We have had ti submit the same issues so many times it has made our heads spin. This home, if done right, is absolutely beautiful, but we should not have been given a dirty mess upon delivery. When we complained, they sent cleaners who were here for less than an hour. When they left, there were still dirty surfaces and paint splatter all over the place. It was extremely disheartening. There seem to be two teams here. Team Construction vs Team Warranty. The constant arguing between them over whose job it was to have something done is incredibly unprofessional. A customer should never know whose job it is, it should be dealt with behind the scenes and taken care of in a timely manner. ... More

Too many issues with poor quality of workmanship & materials for a new home in this price range.

I was initially verbally induced into signing a contract by the salesperson who told me the whole house had blinds. At the final walkthrough I was told there were none and the sales person said she was wrong and I should have read the contract. I had to threaten not to close and refuse to sign the document stating there were no verbal inducements to get the blinds. Home issues: there is no portal to submit warranty issues, only the email address for a construction manager who does not respond unless the matter is escalated. I have been waiting months to have the grading and my lawn fixed. My dishwasher was never properly installed and the smell of gas is extreme every time the oven is turned on. There is no way to track these warranty submissions since they are just emails that get ignored. When they aren’t ignored, someone comes out, looks at the issue and then doesn’t follow up until I send repeated emails. This is my third new construction home and by far the worst experience. ... More