K. Hovnanian® Homes Reviews

I am so disappointed and disheartened with the Khov construction and customer service team. I purchased a home on February 26, 2021, when I took delivery of my home there was some small minor issues i.e. flickering undercabinet light in the kitchen , and paint touch ups that I was promised would be taken care of in a timely matter that worked around my schedule. Fast forward to today March 26th, I was forced to take time out of my work schedule to allow your teams/trades into my home to “fix” the issues that were already there before I took ownership; those issues have now been furthered as my normally neat and tidy home is neither of those or repaired properly. I was told the work would be competed between 12pm and 4pm, Fast forward to 440 when I witnessed a Sherwin-Williams painter painting one of my interior door is with a can of white spray paint; I politely told Juan I thought it was best that they leave today. After showing him all of the issues that were still in my home that were not attended to even though they had all thought they had been fixed he agreed that there was more damage to my home after they were leaving than there was before they got there. I feel as thought at this point I have done all I can on my end. I have allowed your teams into my home and personal space, and now not only do I have to vacuum mop, and dust everything, but now we have to schedule another time to let more trades in to fix the issues that were worsened today. I have lost time, money and patience, and will do so again when your team/ trades have to come back into my home. Issues; ACrattles, AC blows saw dust and particles out of vents, under cabinet lighting, multiple paint touch ups, broken blinds, doors with ruff patches and excessive over spray, paint drips on walls (4 foot area that is covered with paint drips), carpet bubbles, carpet seams, carpet coming apart at seems, dirty or moldy shower seams, stairwell banister cracking and breaking, scratches and chips in sink/ countertop. ... More

leak somewhere in drywall that still hasn't been addressed weeks later Instead of Telling me my gas didn't transfer they just shut it off, so now I have no gas for a day when a simple email I would have fixed it. So now I don't have a way to heat my home on a cold day with kids in the house. I had a confirmation email with a gas company that doesn't service the area I guess, but I had no way to tell. HOA is controlled by the builder, homeowners get 1 vote, every lot they own gives them 3 votes. No matter what change you want done they out number you. I really didn't want to have to write a bad review, but this is just ridiculous. A simple "Hey, the gas is still in our name" call would have made me make an immediate fix. I can't even fathom that they would do this. ... More

What a joke. Watch out they lie to you. Felt like I was buying a car anytime I talked to my salesman. Everything seems cheap in the house (although it does look nice). We had water in our basement 4 times. I think my wife cried once a week. Feel like the happy experience of buying a new home was robbed from us.

My first review got denied because I went into too much detail of all the things they did wrong so maybe if I leave it vague it will get approved. There was a bunch of stuff done wrong all throughout the house. Including a sewage pipe that was never properly installed/crumbling backed up into the home exposing a lot of different things that were done wrong that would’ve never been seen if it did not. The company said they will fix it and get everything right this was back on November 1 we’re now at December 11 and nothing has been done correctly still terrible company took it vantage of a first time home buyer beware get your your own home inspector and make sure they’re there for every single thing step of the home building. ... More

Overall I would say my experience with Hovnanian was horrible! The sales portion was positive but the workmen-ship was awful! I've had to have the workmen come back several times to correct tile issues, painting issues and overall repairs to my "new" house. Very disappointing experience!

I would not build with K Hovanian. Did not consider this a best in class experience. Buying the largest floor plan they offer,i expected more than what was offered. It was after I started having issues that I went o line n saw the bad reviews. I should hv checked.

I would never recommend buying a home from K. Hovnanian, they have the worst customer services ever, they are unprofessional, disrespectful and rude. Upgrades afford for your home are not good quality, I been having lots of issues that are not begin addressed properly due to lack of communication throughout the company. I'm in a very stressful situation, I regret buying my home with is company. I would stay away! Buy else where, don't waste you time and money.

We picked out our lot over a year before it was to be built. Our lot happened to be the last unit built at Four Ponds. It is an absolute disaster! We paid an extra $10,000 for the end home and our backyard is a safety and health hazard. It’s a steep cliff (I have 3 young children) and the grading was not done properly and we have sitting water. Causing bacteria growth and attracting insects. The inside of our home was rushed and messy. We have a wall in our kitchen that is not flat, causing our backsplash to be crooked, which then caused our oven top to be crooked as well. The kitchen peninsula is crooked due to the kitchen wall. Serious and major mistakes!! All that can be seen by the naked eye. Our stair case was never sanded, the wood is rough and has caused injuries to my 21 month old. The staining and painting look like my 7 year old did it. All the wood trim throughout the downstairs, is dented or chipped and was painted over. We had cracks in our fireplace, the wall in our mater is off and on a slant. The kitchen tile backsplash was not cut correctly on one side. Just so many items that need to be fixed. It’s sad, because we sold our old home thinking we were moving our family into a safe, new and prestigious place. ... More

Honestly 1 major issue. Air conditioning is not acceptable. Specifically upstairs in home. I have had 3 visits. All come up with some explanations. And have been told unit is only “required” be 13 degrees below outside temperature. Well when it’s 95, 82 degrees inside a home is not ok. No one would buy a home with such a unit. Other homeowners have told us of same experience with AC unit. For this reason alone I am totally dissatisfied and would strongly persuade friends and family to avoid a khov home.

They used the cheapest contractors out there. They're really looking out for KHOV.

There are several issues with the house that have not been fixed. I am very unhappy in kovanian homes warranty service depot. I feel I got ripped off buy buying this house

Howard our walkthrough specialist failed to go over most of the items on the checklist. Of course we had no idea bc he never showed us the checklist and had us text message him that he could sign it for us. I had to beg for a copy of what he signed for us and when I finally got it, I realized how much we missed out on. There was a line of ants from the front door to the back slider and it was never addressed prior to closing. Areas marked by Howard still have tape on them and were never painted or addressed. I set up an appointment for the warranty specialist to come and address the items we pointed out during our final walkthrough. Howard assures is these would get addressed. The warranty specialist never showed and did not even bother to call or email is that he wasn’t coming. We wasted an entire day waiting only to get a call weeks later apologizing for the no show and a reschedule. I am requesting a new walkthrough so that I can be familiar with the different systems in the house such as where the sewer clean is among others. ... More

A lot of promises at the beginning to entice you to build, in the end, promises turn into misinterpretations. Quality of workmanship sucks. No pride in building trades anymore.

Bad services, Lower quality works

If I could go back I would not have bought a home from KHov. Carelessness in the workmanship shows all around the house. I will be dealing with warranty claims for awhile. Instead of spending time with my family in our supposed new home I have to repair rushed work. Do yourself a favor and stay away from Aspire at River Bend

There have been a number of issues with the property and trying to get a response from the builders construction manager is nearly impossible.

Sales person/manager/design center need some training so they are on the same page! Quality of work sucks! Contractors maybe paid on the very low salary and maybe not license. Came on some weekends with the contractor family on site kids playing (age ranging from 6 yrs old to 15 yrs old) on my very expensive upgrade flooring....The schedule for some touch up/repair is more than the wait of doctors appointment! Wall uneven and dusty, carpet is not covered while they in and out the house for some electrical issues, making holes on several spot on the wall for electrical access. Those holes they make still visible because of the texture is not the same. Right now still having issues with the cabinets and parts maybe available next month. ... More

I know you will never reach to me for my issues: The warranty guy Phil is not ready to listen to your issues and has ready made answers. The whole first floor shakes in the home and things rattle the answer by Phil is “ The home is constructed to shake in the first floor” I am really not sure for what I paid my money for Really disappointing to having made business with Khov

I could author and publish an entire book on our experience building with K Hovnanian. When we initially put down a deposit for our premium lot, we were told by the sales girl that K Hov was considered "the Taj Mahal of custom homes." This was just the start of many lies we were told. The sales/community manager assigned to our neighborhood is supposed to be the one and only point of contact for customers throughout the entire process. This person was the most degrading, dishonest and unresponsive human I have ever dealt with in my entire life. It was so bad we had to go up the chain of command to the VP/Director levels to get a new sales rep. The materials used are literally the cheapest you could buy at any home supply store. We have already had to replace several items in the home after just 1 month. The workmanship is some of the worst you will ever see. Please know that almost every single worker building your home will be a day laborer with absolutely zero days of experience in construction. I don't believe they had any skilled labor working here with the exception of the plumber and electrician. None of the walls are plumb or straight. The flooring is uneven and installed very poorly. The masonry work is some of the worst you will see with mortar messily spread all over the brick and stone. Trim and baseboards inside twist and turn like a country road. During the building process we were over here every single day pointing out poor workmanship and "upgrades" that were poorly installed or forgotten about completely. We were constantly told that everything was fine and within the industry standard (which we have confirmed from an independent general contractor was a total lie). Any "upgrades" we chose were installed so poorly that they look horrible. Some examples of this would include stone on the outside of the home covered in concrete splatter, iron balusters for a staircase scratched all the way down to the metal/installed crooked/covered in stain, and a gas oven which does not seal correctly letting natural gas into the home. All of this was brought up to the builder before closing and was ignored and never fixed. As I initially mentioned, I could write an entire 300+ page book on our experience. The bottom line is, absolutely do not under any circumstances build your home with this company. This is easily the worst decision my wife and I have ever made. ... More

Not up to Mark in any of the above objectives

Rushed to close. Unfinished home. Played games with the financing and credits. Poor experience all around.

Horrible Builders, including vice president. Please avoid buying from KHOV.

I wish the name would match the quality or even the customer service provided for the warranty/ defective work.

Very poor workmanship! No consistency and no quality control conducted during construction and final touches.

The amount of hardship and struggle we have experienced can't be expressed.