K. Hovnanian® Homes Reviews

Lack of pride the staff at KHOV took in the brand I constantly had to remind them this is their brand and should have more pride. I mentioned that when viewing my home 1 week prior to the final walkthrough there was a bottle of urine in the master closet and the toilet looked so horrific I almost lost my lunch. I pointed out lack of quality in craftsmanship during the walkthrough obvious fixtures that were put in and not even straight and clearly visible to everyone who bothered to look at the work. In my master bathroom the shower seat was not straight had gaps between the wall. I feel KHOV does NO quality control. My home the stairs to the attic did not close I was told it would be corrected prior to close. It took 46 days to get this repaired after several calls filling out service orders and it became a comedy routine of let's try this or that and my personal favorite was bringing a tool over and asking me to see if I could get it to work. On the day I closed I got to my home so excited to put the key in the door and enter my home. Well that was another fail with a list of many. They changed the locks, but forgot to check to see if the keys they gave me worked on the door. Again basic quality control and common sense. I had always heard that KHOV was a brand you could trust I have not found that to be the case. Kitchen draws so misaligned they did not close correctly, half painted trim, missed paint on the walls and an overall lack of concern for the buyer. I originally thought it was a discrimination issue, but after hearing from other people in the neighborhood and reviewing each issue I came to the conclusion this is the way they conduct business. My advice if you are weighing options between a KHOV home and another builder go with the OTHER Builder. ... More

Would will never buy a model home again or deal with this builder ever again. Worst experience yet to have to put me and my family through that was coming from California.

The septic System failed in 5 days with only me using it. I talked to neighbors who said that the system was dug up just days before I took ownership which is deceitful at best. . The house is uninhabitable and thank God for Publix toilets. Run from this builder.

Worst first time homebuying experience for my family.

After my experience I would not recommend this builder. My home was rushed in the end, the process was inflexible, associates were learning at my expense. If I could do it again I would not have made the purchase with this builder.

The builders offered free upgrades to my neighbours equipment that they had ordered and I was promised that it will be given to me as well. The builder told me to make sure to give him a good review as it is very important. After a few weeks during my meeting with the builder, I was advised that the builder has changed. I asked the builder if the upgrades would still be applied to my property as promised by the previous builders. My neighbors got the upgrade on their stuff. The builder told me I will not be getting any upgrades, and that is why he is the builder now not the other guy. However, the important part is when I saw the house for the first time I raised a couple of my concerns. The walls were damaged, the doors were not straight, sockets and swtiches were not screwed on tight. I told the builder there are a lot of things that still needs to be fixed. He said no worries, I will give you a blue tape and anything you see just put blue tape and we will fix it. When I checked up on it next time, I saw that there were still a lot of things that were not corrected and I brought it to the builders attention. He said to put a blue tape again, while I was putting blue tape. The builder told me that nothing is perfect so we will try. I told him the doors are not straight, the ceiling of the wall is damaged. He did not provide any explanation but just stated that nothing is perfect and review is important. Everytime I met the builder, he was only concerned about the review instead of looking after my concerns. After closing when I came back I noticed nothing was fixed. Even some parts of the blue tape was there, scratched on the appliances, uneven doors, damaged walls, under window damaged, uneven floor. I don’t blame the contrcution crew but how can a builder approve the work that's damaged and uneven. The fridge was installed incorrectly, there is water leaking hopefully someone will fix it. While working on papers they messed up many times and they told me it was a simple mistake we will resend it. I am very disappointed with the builder, I wanted to refer my friends to buy from the same company but after this I won't be referring them. ... More

Awful workmanship. The walls and windows are crooked and uneven. The cabinets and doors have chipped paint and scuff marks. Leftover grout on anywhere grout was used. Uneven light fixtures. Carpet already threading apart. Hole in my wall barely covered with some bad dry wall job and paint…ready to become a hole again. The list goes on and on…definitely NOT worth the price I paid. Contractors were quick to respond regarding my issues and said it would get taken care of but never heard from them again. Nice staff but that doesn’t do much for my overpriced disaster I now call home.

We were expecting a quality built home from K. Hovnanian but got just the opposite. The concrete porch, driveway and sidewalks are poorly finished. Our upgraded LVT flooring has paint has numerous areas of paint splatter and there are paint runs on the floor molding. The caulking work looks like a 10 year old did it, some interior doors are not level or square causing them to start closing on their own after they are opened, and the stone work on the fireplace and front exterior is extremely sloppy and poorly constructed. We have walls that are noticeably not square and areas where the drywall finish work is atrocious. We even have features that we were told we were getting and now they say we will not. ... More

Inspect homes thoroughly before move in. High chance home contains workmanship issues.

Terrible quality of workmanship. My house has too many issues to list, cosmetic and structural.

Poor quality of home, really bad workmanship. So many issues, walk through was a joke.

Since I’ve moved In it’s been nothing but problems! These homes are built to last a week after moving. I’ve had to deal with the warranty department monthly! Don’t waste your money you will regret it just as much I do! The cheapest material are used from Cabintes to doors, counter tops I mean everything. What’s suppose to be a dream Come true quickly turns into a disappointment.

KHOV, I truly hope this review gets elevated to your upper management. Our experience started in June 2020. We’ve had multiple quality and construction issues through the building process. You guys need to perform your own quality inspection thought each construction phase frame, sheet rock and finishing. Absolutely crazy that you can install the wrong color counter tops twice. Sheet rock had multiple bows. Drywall finish issues thought the House especially where they replaced the counter tops. No one even bothered to paint the repairs, they just textured them. Sliding rear door wouldn’t close correctly. I mentioned it to the construction manager and they addressed it, but it’s not the customer responsibility to do someone’s else’s work and point things out. Not to mention I have a cooktop since October 30th that I can’t use because of damaged leaking gas on cooktop. It goes back to not performing self inspections. It’s seems to me that upper management is more worried about meeting a deadline and closing on a specific date than the quality of your product. ... More

I had a issue with the way the driveway was formed. I talked to the sale guy, site Foreman, they both said they can't help me. So I talked to the area manager. She told me if I don't like it to take my money elsewhere.

This has by far been the worst home buying experience I’ve had to deal with. We are second time home buyers and I would say buying a fixer upper was a better experience then buying a new “move in ready” home. The lack of communication within such a well known company is disappointing. On multiple occasions we had appointments made and canceled with out our knowledge. My husband and I who both work Active Duty, Took days off only to show up to our appointments being canceled. When we asked to speak to a manager we were promised we would get a call and never did. Only to have this happen a second time. The second time being worse because it was a title appointment. Again asking to speak to someone we were promised we would be contacted. No one has reached out to us in over a month. Still moving forward in getting into our home hoping things would get better. We were greeted into our new home with fixes still not being completed and our BRAND NEW AC going out two days into being in our home in the middle of a heat wave. This caused our family to have to be out of the home for about a week until someone was able to come out. Purchasing a home you can’t even occupy to say the least was very heart breaking. I being pregnant and having a toddler could only go home at the end of the night when an 80 degree home was some what bearable. Multiple technicians were sent out causing me to take more time off work. The issue was fixed about a month later. I am mind blown at how a well known Home building company can have their clients in limbo for so long. Making sure to let us know if closing doesn’t go as planned we would be charged. Not once having some kind of management reach out and apologize for all of the inconvenience we had to go through. I would love to recommend this community to family and friends but based on the home buying experience we had I just can’t bring myself to knowingly put someone I care about through that. I am a firm believer in fixing the problem and moving forward. This company has not made an effort to fix the problem. I hope that none of my future neighbors have to endure any of these circumstances that my family did. ... More

Please do not trust the salesman and the sales management, the are Very and truthful people.

The practices are unethical. I regret purchasing my home with K. Hovnanian. This was the worst experience.

Honestly totally disappointed for a Company that is so called Craftsmanship builders not true I would not recommend KH as for me well to late So do Ur homework research and if u do decide check the insulation in attic

I would never recommend buying a home from K Hovnanian, they will rush you through the home buying process which isn't the worst thing, but once you buy, you're on your own. Hope you're good at home repairs because they are incompetent and unorganized. I wouldn't recommend my worst enemy to buy a home from K Hovnanian.

Laundry list of issues with the house before we even moved in. Many items still haven't been fixed. Sales reps are great until you give them a deposit. The house was clearly rushed and I am sure we will experience more issues down the road.

At time of purchase everything sounds perfect: the price, the options, the final product. The selection of structural options is not the worst but not the best. ie. you can add a door to the garage but can’t change the location of that door along the same wall. The selection of interior finishes was good. Our interior designer was excellent at pointing out what options were a good choice. During the pre construction meeting we establish how the process would go and were told we could visit any time we wanted without interfering with the construction process, which is understandable. Construction was ahead of schedule in which you pay the price with the poor workmanship. We paid for upgrades to base trims and cabinets. What we got were scratched cabinets because of poor handling, poor finish on corners on trims. When we pointed it out we were told the final product would look perfect. To not focus on the ugly duck phase of the construction. You can put all the caulk you want but if it’s not cut or installed correctly it will still look bad. And yes the final product looks bad. Windows were installed with defects. If we didn’t point them out and ask for the construction manager to verify with the manufacturer we would still have bad windows. Building materials... we had some studs that didn’t look good and some were cracked. We were told that the cracked ones were going to be fixed by adding a support, we don’t have any evidence this was done, since when it was repaired no pics were taken and sent to us and the drywall was put almost immediately to keep schedule. The stud that looked rotten, we were told it wasn’t to be replaced since it wasn’t a bearing member it was just for drywall purposes. I don’t agree with that but still no change. We selected granite countertops, the supplier got a bad batch, we were notified and a change order was done. Kudos to our interior designer. The poor workmanship in this house can be seen since you enter the front door. The spray painted door has spots on the underseam that you can see wasn’t painted correctly. The base trim inside and outside corners are awful between chipped, not squared, “ fixed” with caulk and painted over leaves a lot to be desired. Some were replaced after pointing out, we could still see the damage caused by the installing crew. Chipped tiles “fixed” with caulk, drywall holes fixed with mud and being painted over skipping the sanding process. This would’ve been a great experience if it wasn’t for the lack of carefulness in workmanship. We pointed all of this and we were simply told it was part of the process and it was what it was, but they “want to make you happy!” We got our windows replaced, and many other things got fixed. Kudos to our construction manager for that. If you are buying from any production builder, USE a realtor! The main things I got from dealing with K.Hov are the following: 1. Build it fast, don’t worry about cosmetics; 2. Build it good enough to pass inspections, don’t worry about cosmetics; 3. Selling to client that visits at home site can happen at any time as long as not interfering with subcontractors and in the presence of K.Hov representative. At times it would take up to a week to get a reply, meanwhile construction is moving forward and client doesn’t get to have a chance to inspect the home; 4. Client is not allowed to receive the house plans, so client has no way to know if everything was built according to the plan; my front patio is off centered by 3 inches. I’m wonder what the plan shows....; 5. Client is being promised house is being inspected on daily basis. Possibly True, but what is being inspected is that the construction process is moving forward in accordance to schedule. Quality inspection, if done, is insufficient, that explains why client finds so many defects; 6. I believe the GKO gives 2 hours time frame to rush client through the whole house. Any house inspector can tell you 2 hours is not enough time to do a proper inspection. I wonder if that’s done intentionally so client doesn’t have enough time to finds defects......; 7. Closing day is scheduled to happen a week after the GKO. Knowing the amount of things that needed to be fixed we knew a week was not going to be enough time to take care of everything,and that’s exactly what happened. We met at closing and the house still had many things that were not taken care of. We were asked if we believed the house was substantially finished and if we could sign off the remaining papers. It that how K. Hov sells homes? I would think the correct way to sell a house is to have everything repaired, including cosmetics, before closing; 8. Now that closing has happened, and I have the keys, I’ve had the unpleasant inconvenience to take time off from work several times to make myself available to let K. Hov subcontractors come in the house to fix things that were noticed before and after closing, for example hot water running into a toilet, kitchen cabinets were not installed according to kitchen design plan, crack in master bedroom ceiling, etc In my opinion we could have avoided all these problems if K.Hov put more effort in quality control and didn’t mind spending some extra cash by hiring extra personnel helping to oversee the construction process, use better workmanship and higher grade material. I had one main request from the beginning: take your time when building my house, so you build it right. Nobody cares, everyone is in a hurry to get the job done and move to the next one, and the client suffers the consequences. I praise the hard work the construction manager, interior designer and sales representative put in, not K.Hov culture. ... More

We have so many issues with this home. From the beginning with windows in the wrong place to the island in the wrong place and outlets/fire alarms being buried behind drywall after move in! What a horrible experience this has been. We had our bathroom tiled 2x (7k upgrade) not up to standard still! Backsplash tiled 2x still have issues. Upgraded cabinets chipped and scratched due to not being covered. Workers coming in to fix stuff get our carpets dirty every time. Leak in master spa the first night we moved in, leaked into our downstairs on to our hardwood floors! We could go on and on and after talking to neighbors in the complex sounds like this is the norm! Unbelievable this house was $700 and this is what you have to deal with. I will NOT recommend Khov houses to anyone!!! ... More

Low quality for the excessive cost of house

This entire experience was terrible and the house is cheaply built. Would not recommend.

Tiffany and Heather are two of the most untrustworthy sales figures I’ve ever met. They do whatever they can to get you to sign and then back peddle on everything they promise. Very shady and was told by Heather herself that if I took them to small claims we would win in one of her extremely passive aggressive temper tantrums on the phone with me. Natalie who is Heather’s boss is the only person at that company that actually gets things done. Quality of home is D+ at best. Customer service is F-