K. Hovnanian® Homes Reviews

My family and I are very happy with our new home. The K.Hov team is excellent.

Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people contacting us. We counted at least 8 different KHOV mortgage team members calling and emailing us about different documents they needed, but never passing the baton to the next person or at least informing us that so many people will be contacting us. In today's world of fraud and scams, how are we supposed to know who is legit or not. There should only be one point of contact from the mortgage division. Then the closing and walk through meetings that the mortgage division set up was completely different than what I had agreed to with Cody, so we had to get involved again and sort out their communication issues. Now come time to pay first mortgage payment and there's no proper notification to all parties on the mortgage. Immediately after the first payment, KHOV is selling it off to Wells Fargo, so now we have to setup a whole other payment channel. All this because our old house hasn't sold yet. Do NOT work with KHOV mortgage division. Worst experience ever and still continuing. ... More

This whole experience was amazing and so is our home.

Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.

Patty was extremely helpful and I thank her from the bottom of my heart for helping me get into my new lovely home.

Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by our service manager as “in really bad shape” and stated that he is getting a bid to have the entire yard “reworked.” As with any new home, ours has its share of problems. The aforementioned, grouting issues, chipped sinks, painting eyesores, etc. Overall, it is a beautiful home that looks as we had hoped cosmetically. Hoping to get these larger issues resolved efficiently, and the service manager has been very helpful to that end so far. I understand that not all KHov customers can say the same about their service manager, so I count ourselves lucky for that. ... More

We're very happy and satisfied with our new home built by KHovnanian. The entire KHovnanian team is very good and they place our satisfaction on very top. Throughout our home building process they keep me informed each week and I always can come to visit to check progress. They listen and take care of all of my concerns and the result is amazing. Even after the closing, they are very responsive whenever I submit request for the warranty service. I highly recommend the KHov team.

Overall the whole buying process from beginning to the end was very smooth. I got help instantly everytime. Would definitely buy another K. HOV.

step leading from the garage to inside the house could be smaller.

Excellent service, terrible workmanship

unique design, great quality and craftsmanship, and terrific service by construction team. love our new home.

It was a pleasure working with the Staff. Quality and timely construction of our home was very impressive.

enjoyed working with Khovanian team, they are very professional and job well done.

K. H. did a wonderful job from start to finish and they kept their word along the way. The quality of the home is excellent and everyone we worked with from sales to delivery it was a wonderful experience.

In the beginning it was a great expérience but quickly went down hill. I am à Sales Manager in the auto industry for 15 years. Understanding your customer need and wants should. be a priority for Amy one in sales. Wé thought ois realtor really understood what we wanted but as time went on we réaliser that she just dis not listen To us. Wé had infomed Her what was important To us. We trusted her. When the situation was confronted her answer to us was that you should have been aware because you signed the contract. we understand that we signed the contract and we also trusted her into assuring giving us what we asked for. I believe we should have got options to correct the situation and it should have been communication between the design center in the realtor to assure that the customer got what they wanted and if there was any obstacles we could have all worked it out. knowing what I budget was it should have been kept in mind so the customer could have been informed where they stood with the cost but unfortunately that did not happen either so I had to come up with a significant amount of money at closing. The only upside to our experience as we were purchasing the home is Carl the head of construction for our home he was kind he was informative and he was personable he did an outstanding job and to date he is still driving around the community and asking how everything is going it's unfortunate that the real estate agent and Carl you not work together when it comes to selecting the plan of the home. Carl was very thorough when he reviewed the plans with us in the construction with us and always kept us updated every Friday about what needed to be done and what I got completed. Carl get 5 stars. ... More

Through out my experience with k Hovnanian I primarily delt with Mike in sales and Will as our GC. These two guys have got to be the best employees you have!! Whatever I needed they were all over it and made my wife and I feel very comfortable with this whole process. We are loving our new home and really appreciate all of mike and Wills hard work.

Great price, good neighbourhood.

Very professional, informative, quick to respond. I love K Hovnanian for their superior service.

Builder was very helpful and responsive. Need to get option prices up front during the sales process.

love our new home

The basic materials used in half a million dollars house a joke.

Beautiful house, well built. I bought one of the models, fully furnished, and all the extras. Love the house. Love the neighborhood with clubhouse, pool, and access to Red Mill Pond. Highly recommended builder and neighborhood. Had some issues with the dryer, which was not installed correctly, but a minor issue in the grand scheme of things.

I love my new KHov home! There is nothing that I do not like. The design, the neighborhood, the lawn and landscaping all look terrific. The KHov sales representative was excellent from start to finish in keeping me informed of progress on the house and any other matters that needed to be tended to before closing. KHov is very fortunate to have her as an employee. Also, the construction managers have been very attentive to my questions and kept everything on schedule. Again, excellent employees. All other KHov employees, as well as the design center representative were excellent to deal with. Thank you for building such a beautiful home for me. ... More

Shelby did a good job after having to replace a previous salesperson who initially handled my home purchase. She listened to my requests and executed what needed to be done.

Overall bad experience building a new home. The mortgage and title companies they make you use lack severely in communicating with their customer. The sales consultant, design consultant, and construction manager, Sarah, Jocelyn, and Joe, lacked empathy to issues we had and at times could be down right rude. We have been in our house for a little over a month now and are having contractors come pretty much every weekly to fix issues we’re finding. I’m sure this is not uncommon for a newly built home but I feel this whole process could be improved if the customer is allowed to come and visit their home until the day they get their keys. I personally would never build with k hov again after this experience. ... More