K. Hovnanian® Homes Reviews

My intent is to give an honest and candid feedback and hope this results in corrective actions to make Khov a better company. First, the good things. The KHov sales manage for Commodore at Preston is a star. It was her who convinced me to terminate my lease and purchase the house in October (year end for KHOV). Additionally, once the mortgage issues unfolded I had considered terminating the agreement. She not only preserved the sale, but did everything in her power to remedy the situation. Julie the QA manager is another great recourse. She worked tirelessly to resolve the issues with dishwasher, vent hood, garage door and windows. Now the bad, The low rating for overall experience is due to the mortgage experience. When I signed the contract I was not aware that the purchase discount would be recovered with predatory interest rate. I had excellent credit. Despite that the rate quoted by KHOV was 1.35% higher than the competitor. The inhouse lending company is a conflict of interest and in my opinion a fraud ( Per the loan officer the lending arm of KHOV serves the interests of investors and not the customer). I hope this practice of builder owned mortgage company becomes illegal in Texas. I would recommend that Khov considers using a few lenders and making it competitive mortgage process that is in interest of consumer and not the investors. Moreover, the servicing of the loan was also not a pleasant experience as compared to going to an outside 3rd party company. When business is taken for granted rather than earning it customer service always suffers. Khov mortgage is a classic example of this behavior taking root in company practices. The closing process is another example of poor customer service. There was zero communication between title company. The address on the document for closing was wrong and I arrived at the wrong office. It would be highly recommended that the Title company at least communicate with the customer a few days prior to closing. Perhaps a welcome email with all the details necessary including accounting. Gold Key orientation does not cover items by Texadia the media company for our community. I am still trying to get documentation to get the security alarm system changed to a unique code. Their response is less than adequate. The house inspection process needs careful review. I had a few major issues come up after move in. During the walkthrough I did not test the appliances assuming those were new. Dishwasher and Vent did not work. The warranty person took care of the issues but a new home with major issues just does not convey the message of quality that Khov markets it as their hallmark. ... More

Final cleaning poor, ceiling texturing poor, issues with shower grout and caulk lines, wall paint not durable scuffs easily and does not clean well

I purchased my home in Cambridge Heights about a month and half ago. The process was so easy and enjoyable. Richelle and Shelby helped to answer all of my questions and allowed my relator and I to take our time to find my perfect home. They answered all of my questions in a timely Manner and made me feel comfortable throughout the process. Once I found my home, Paul was the best at making sure everything was perfect when I moved in. He took his time explaining all the details of my new home and even came and helped me with a few things after my closing was complete. I have been incredibly happy in this community and would recommend the community and any home from K Hovnanian to anyone. ... More

High recommendation to K Hovnanian!

Every person that I worked with from Leslie at the design center, Matthew in sales, Kevin and Mark the construction superintendents were professional, knowledgeable and always helpful when I had questions. They made sure every detail was taken care of even after I had moved in.

Everything was very easy except for the alarm contractor. I still can’t get the panel programmed.

Shane, Steve,mand Ben are awesome! Thank you.

Great staff and very helpful through out the whole home buying process

After two full months in this house the floors have a bounce to them. Enough to have objects fall from a cabinet in a different room. There’s unfinished trim on cabinets. Light switches located behind doors. Questionable soundness of structure in exterior garage wall. I’ll assume the architect/designer does not live in one of these homes. I’m told the house needs to go through two seasonal changes. Time will tell.

Susan was an excellent help for making or choice

The home buying and designing process was very smooth and an overall enjoyable process. Any question that we had during any phase of the processes was quickly answered. We were updated on a weekly basis as construction began and was very informative and helpful. I appreciate the detailed information we received at the time we took ownership. I especially love how we have up to a year to fix anything that should arise with the home and it gives us peace of mind. Every person we met during the process, from the sales people, designers, construction and service managers, have all been wonderful to work with. We are enjoying living in our new home, new community and also happy to be a part of the KHOV family. ... More

It has been a really good experience, from meeting Damaris who helped with the sales to working with Mauricio., who has helped and guided us with settling into our home.

Karen and the rest of the team at K-Hov has been wonderful to deal with as we purchased our new home.

I have been happy with my decision to purchase my new home with Khov. Mike who has been very incredible helping me though out my journey of home buying. He provided me with very genuine information and was always available to talk via call and chat in case of need. Thank you again for a very wonderful experience.

Great home

Our home was built and finished in a timely manner with little to no issues (which is unusual when building a home). Our team kept us informed of progress and was always responsive to any questions or concerns we had.

We purchased a Spec Home so we were not involved in the design process! We obviously liked the design of the house and the amenities that were offered. One note that I state as the materials is that because it was a spec home I was a little disappointed in the framing materials that were used and observed during the process. The houses I have witnessed that have been purchased to be built appear to have a better quality framing materials from my observation. All other materials seem to be of equal quality and we have enjoyed the design and amenities.

You will love it.

Great follow up care for quality assurance. This builder stands behind their product.

Wonderful experience, especially on how thorough the walkthrough went with the K. Hovenian builder representative, Dan.

Lots of cracks, poor paint quality, staining and ittle attention to detail.

I would never recommend buying a home from K Hovnanian, they will rush you through the home buying process which isn't the worst thing, but once you buy, you're on your own. Hope you're good at home repairs because they are incompetent and unorganized. I wouldn't recommend my worst enemy to buy a home from K Hovnanian.

Love the home and the workmanship - Finance company not so great on rates. You can do better, by shopping the loan. Do not lock in with them, until you are sure on rates.

Tricia, Art and Kristen have been excellent! We have found some of the workmanship to be a bit shoddy. We feel certain that the issues will be corrected.

Good house. Good company.