K. Hovnanian® Homes Reviews

Experience was much smoother than anticipated. Design staff was great and patient - taking their time to explain all options. Building manager, John, was fantastic. Very helpful and always positive - providing updated information every week or whenever contacted. Any issues were presented immediately and he always had a solution. My satisfaction was always important and issues resolved in a very timely manner. The sales rep was always available for questions and provided answers. I have been through several new home purchases and the staff with K Hovnanian has been the best to work with. I would do it again in a minute. ... More

Overall, prior to purchasing my home - working with the builder was a good experience. However, it wasn't until I moved in that I found miscellaneous items that should have been fixed prior to me seeing the home. For example, I have spots of white paint on my gray walls - in several different places in my home. Because they are small and towards the celing areas, I didnt notice it during my walk through, Once I moved in - I reported it and was told paint is not under warranty. I am asking for mistakes made to be corrected and I was told no. I encourage the buyers to go through the home with a flash light because there was a lot of sloppiness in the work performed. If you dont catch it prior to closing, it will be a challenge to have it corrected. ... More

Ryan H was a great cm and wish we had him since day 1!

I’m pleased with my new home but certain issues were annoying. Only able to identify a few in walk through. The sod was laid very poorly with large gaps. Other homes were done correctly. No one was accountable. Dishwasher was missing parts and instead of replacing the parts were ordered. I had to request some manuals. After closing I noted numerous minor chips in the floor and locations indicate they were done on install. These will not be addressed.

Good overall. Everything is good quality, just some things a little rushed, but they're responsive with the fixing. Only downside is the price, as it is everywhere. Overall 4/5. Free upgrades I think it deserves for the price: installed smart thermostat, smart doorbell (so it's easy to replace), and at least one HVAC vent in the loft, since it's quite the pricy upgrade and it gets VERY hot in the summer, and VERY cold in the winter. My AC unit unfortunately doesn't heat/cool at the moment, so I might be extra bias on that one.

Our options regarding architectural design of the home were not explicit right from the beginning. The visit to the "Design Gallery" as well as the "Sight and Sound" agency, where selections of the "Digital Communication Systems (including Security and phone/internet providers), shapes, styles and quality of interior fixtures' materials and other "finishing" specifications ought to have been done and customers' preferences pinned down and priced out before binding Sales Contracts are signed. This is because we ultimately signed the sales contract agreement and paid the required deposit before visiting the "design Gallery where some of our needed selections were unavailable. The salesperson insisted that since the contract had been signed, our choices were limited to what were available. Otherwise, failure to choose from the available limited options, would lead to forfeiture of our deposit. Two toned interior painting of the home which was marked to us in the sales brochure, was discontinued when it was time to build our home. So only one tone color paint was used for our home. Thus we felt short changed. While waiting for completion of our home, the company in the interim, had a special sales program that lowered the sale price (by $38,000) of the same home model as we bought . The sales person refused to make any adjustment for us to synchronize with the advertised new sale price., This refusal occurred despite the fact that construction of our new home, was yet to start. It was nice that the builder completed the home construction on schedule and we moved in as planned. ... More

Great, I am very satisfied

In all our matters for purchasing house , excellent service provided by builder.

We had an overall good experience working with our sales agent, Josh.

I love it! Struggling a bit with neighboring construction mess but it’s getting better.

Quality of workmanship is great. Locations is wonderful. People are nice.

Overall experience bot good and not so bad. First of all, I supposed to close on my house in 10/30/23 and I closed on 01/30/2024. Secondly, I had an electric issue and outage in my house. They sent electrician every time I requested wasn’t able to fix the problem for over 2 months. Outage happened few times while guests were there. I had to pay fine and they didn’t compensate me. Bad experience, bot recommended

Everything from the price to what’s included, to getting fixed done by warranty… the story keeps changing. Make sure you get everything in writing. They’ll still give you a hard time. “Oh did I say the appliances are included, sorry it’s $7k more!” “Management said we can’t fix your microwave anymore, I know it’s weird”.

I had an amazing experience with K. Hovnanian Homes! From start to finish, they exceeded my expectations. The sales consultant Tracy was professional, knowledgeable, and incredibly supportive throughout the entire process. The craftsmanship of my new home is exceptional, with attention to detail evident in every corner. What truly sets K. Hovnanian Homes apart is their commitment to customer satisfaction. Since moving in, any concerns I had or requests have been promptly addressed. The construction manager Tommie is onsite and goes above and beyond to ensure I’m happy with my new home. I highly recommend K. Hovnanian Homes to anyone looking for quality construction and exceptional service during the homebuying process. Thank you! ... More

Buying experience would have been better if not for Khovnanian's insurance. They did not notify us that we were not approved for insurance until after closing!! Totally unprofessional as we could have gone to another insurance prior to close. It was stressful knowing that we closed on our house but not insured. Horrible!! Heads should roll in the insurance department.

These houses and the craftsmanship are mediocre at best. They are thrown up and sloppy. I’m sure after moving in and how cheap the materials are and thrown together that it is like fast food processing at $400k plus.

Please ensure the details are correct, or corrected before moving in…

Once we gave our down payment, Paul and Kyle were unresponsive and rude. It was a mentality focused on "we already have your money so we don't need to try." They did not reply to texts, calls or emails from us or our realtor. Paul also was unprofessional taking days to reply and would not even use email signatures or greetings. Would not work with KHOV again.

Alan our builder has been very responsive to any issues. Unfortunately when we moved in, our master shower had to be redone due creaking noises. Other than that, our door handles have fell out, most of the material used is builder grade so it’s cheap. The workers for Alan don’t pay attention to detail and missed many painting spots in our home, that we had to have touched up. The seller of our home was terrible, would put tasks on other people, unresponsive, and definitely in it for the money only. Nice home now that we have added our own custom finishes and hardware. Good starter home, wouldn’t live here for longer than 5 years due to how close the homes are to neighbors. ... More

Don’t trust the builder you have to hire some expert and inspector to check behind him because those people try to get over you in a small thing and the warranty is the worst warranty you could have in your life. People response. Doesn’t do the right job small bathroom take three months to finish it, and all the excuses, please guys hier expert inspector before you deal with this people tried to give you a hard time to give up and don’t ask for any thing more if even include the warranty

Too many issues since buying the house. The builder is taking care of the issues immediately but still it’s just too annoying to deal with so many issues and especially for the price paid for the house. The house is just too expensive for the quality provided.

We are thrilled with our buying experience and our home. It was our Christmas Miracle that came true. The whole team has been attentive and professional and they focus on pleasing their customers. After the Sale follow procedures to place repair items works well:) We love our KHOV home :)

Katrina Brownlee is the best sales manager. She has been exceptionally outstanding with customer service and professionalism. She helped us through the entire process.

Everything was amazing for me, was stressful lol but it’s was all worth it at the end. I am so humbled and grateful for the blessings I am in (A HOME) for My children and I blessed.

The builder here was great... He was responsive and informative. He listened to my concerns and did everything he could with-in his boundaries.