K. Hovnanian® Homes Reviews

Disappointed in the quality of the materials used.

Had a great experience and this was our fifth house purchase. The patience and professionalism shown by Monica was really one of the reasons we went with K. Hovanian. Joe as the construction manager was helpful and responsive. Home is wonderful!. Thank you!

The buying process with Khov should have been straightforward, but we faced several challenges. Our salesperson was not helpful, and the tight schedule made it difficult to thoroughly review the contract, closing details, and warranty information. There were discrepancies in the final delivery, and negotiation was off the table. The salesperson has since left the community, likely moving to another. Overall, it was a stressful and disappointing experience purchasing a new build with Khov."

Recently had the pleasure of closing on a new home, and we couldn't be more impressed with the entire experience. From start to finish, the team was professional and provided timely updates. The quality of craftsmanship in our new home exceeded our expectations, and any concerns we had were promptly addressed with care and expertise. We are thrilled with our decision to choose Khov and would highly recommend them to anyone in search of a top-notch homebuilding experience.

Truly an awesome experience from start to finish

Couldn’t have asked for a smoother experience. Thank you !

I closed on my house 12/12/23. I told KHOV building rep 12/16/23 about a serious drainage problem in my yard. Once he saw the amount of standing water he told me he would send the grounds people that week he said the grade was bad. They never came. I put in a service ticket with KHOV. They sent the building reps superior out. He came out and said he would return with Owner of thier Landscaping company to look at it. A total conflict of interest but what could I do? They were a no show for the next three appointment. After telling him I needed a firm appointment and could not afford to wait another day at home he gave me the appt. They showed up with the superior and his superior, who told me he knew nothing about drainage. They blamed it on my fence and said Fence Company had to fix it. The owner of the Fence company came and clearly saw that the grade of the lawn was so wrong plus my yard was not draining. The Fence Co owner wrote a long detailed letter with photos for verification. They did nothing. When I contacted them again the said that they were told the issue had been resolved. After many, many efforts the head of homeowners Services scheduled 2 more appointentments to look at the yard which were rescheduled. When he and Landscaping company came out he said again it was the fence. Out of desperation I contacted the City for help. They sent out one of their drainage experts. He confirmed the drainage system wanted working and I was one of many with same problem. They contacted KHOV and next day the head of homeowners came back and told me that the company knew there was an issue with the drainage on my whole street. He said the Vice president of Home owners services was going to fix the Bur Issue and install enough drains to fix problem. I really don't know if this will be repaired. I haven't received any emails or correspondence confirming the company will fix this. This is a horrible company that just wants to finish Lakes at New Riverside so they can move on to the next 4 phased of their housing developments along New Riverside. ... More

Our overall experience was great! Thank you

Sales staff was good and are limited to what they can share. Craftsmanship with the building process is not at the level I expected. Some corners have been cut with the interior of the structure. The unfinished garage has numerous flaws in the workmanship. Significant amount of money spent on upgrades that don’t live up to an upgrade with split wood and damaged or unfinished materials.

The people I have interacted with have been fantastic. This company has been nothing if not personable. The house looks fantastic. However, the longer I live in the house, the more I begin to see where corners were cut. Plastic nuts on brass screws are a recipe for disaster (especially when it comes to water lines), but yet, that's what we have. The front steps have been placed on top of the dirt out front with no retaining wall for said dirt, meaning as it rains, that dirt underneath the steps is eroding away. There were no handrails put in for the front steps, and where they could have asked if we wanted back steps, they chose instead to put a barrier over the back door that's something of the eye sore. Basically, if they had the responsibility to cut corners on materials used or to simply say, "Not our job," they did it. Overall, it's a great house, but those cut corners seem to be multiplying, and as they do, it bothers me. ... More

Working with K. Hovanian staff was a living nightmare. I was lied to throughout the entire process. Several people dropped the ball on K. Hovanian’s end which jeopardized my home purchase more than once throughout the process. I was repeatedly given the run around and told things that were false. They made several mistakes in my application and then tried to make me bring extra money to the table. When they gave additional incentives to make up for their mistakes they then continued to throw the incentives they were giving me in my face saying things like”we are bending over backwards to help you”. No, you are bending over backwards because I’m holding you accountable and making you fix the mistakes YOU made and the misinformation K HOVANIAN staff provided. The house itself is beautiful and I love it, but I would not buy from them again and will be sure to tell everyone I know not to. This was not my first home purchase, so I understand the process. It does not have to be as stressful and difficult as K Hov made it. They repeatedly tried to take advantage of me and thankfully my realtor had my back. It’s not worth the stress. I literally lost weight from the stress. Even when closing came, they lied and said I could close on 3 different occasions when the house was not actually complete and move in ready. Run away from them. Do not walk. ... More

The KHovnanian team went out of their way to help us through the process. After our purchase they stayed in contact with us and was on top of any concerns. Would recommend this Builder highly.

Both Kade and Lisa were very helpful throughout our building process and always addressed our questions promptly. Both are great assets to KHov.

I had a great experience from start to finish & the swiftness in responses to all of my inquiries and issues is unmatched. Highly recommend! Andrew, our construction manager, is AMAZING and Catricia just makes everything better. I love the team and I love my new home!

Supportive and understanding staff and a great builder to do business with.

I am not at all happy with quality of the home and materials that were used for construction when compared with other builders.

Beautiful designs and very responsive sales and maintenance team.

The KHov finance office was not a good experience. The KHov sales rep gave us some incorrect information. We have had three different project managers as KHov builder reps, for the most part they took care of our initial issues but since we’ve pasted the 45 day mark we can hardly get anyone to answer a phone or email. We still have a list of items from the state building inspector that has not been corrected after being turned in 30 days ago.

The contractors use low quality products to save a buck. This has proven to cause several problems and continues to cause more. The quality of doors are subpar, electrical outlets, switches are being swapped out as well. The trim crew through things together and doesn't match up seems etc. The doors have flaws and are never installed evenly so they look twisted etc. Even the yard has issues and I've been trying for 2 months to get it corrected. If I could do it again I wouldn't buy from them but I'm I did so ill keep pushing to get things corrected best I can.

Well the house has a number of issues… chipped bathtub ,cracking ceiling and corners, cabinets pulled away from wall, floors squeak,master shower is not level. Doorknobs falling off. The paint used is awful, you cannot clean matte paint! The landscape is poor- plants all coming up out of the ground! Garage is very small. Mine has footprints all over the ceiling!! I might have forgotten something.

Our sales man Joe was amazing. He went out of his way to help with the whole process.

Unfortunately, our experience was just a little nailbiter. The timing of our unfortunate situation has caused us financially, However, we do commend our sales rep Don for helping us through this situation. Sorry this couldn’t be a better to review because we love our home!

Hadn’t bought a home in over 30 years. KHOV made the experience as easy as possible. They are quick to respond to any issues we’ve had with the home. Very happy with our purchase.

The sales team made me feel like family. The sales person Rod was so gracious and nice. It made feel so comfortable in my home buying experience. There was no pressure or stress. Thank you K HOVANIAN for your excellent sales team especially Rod. Thanks again for being so wonderful.

Based on the personal buying experience I have mixed feelings. On the good side, I can commend the sales team, the construction superintendent for the final construction phase, and post-closing service teams. At the same time, there were a number of opportunities for improvement. The house is mostly open frame (very few chip boards to reinforce it). Was quite surprised to see that at this price point. The construction resulted in quite a few deficiencies due to workmanship issues. Some of those took extra time and effort to correct. The selection of upgrades left a really bad impression due to the excessive amounts the builder wanted for some of the options. Finally, the lender team offered non-competitive terms for the loan. So, while it is clear that some of personnel really care and apply themselves, a combination of unskilled trades, and company policies contributed to the less than perfect experience. ... More