K. Hovnanian® Homes Reviews

I feel like I filled our survey previously and was expansive with my answers. Can you let me know why there is a second survey?

Terrible experience with builder. Poor quality, terrible communication, no care or attentiveness. Entire process was almost a year late and finish product was below industry standard, build team couldn’t have cared less. Simply awful people to work with and awful experience.

There were items that I would have liked to have included and they refused. In this northern area, I would have preferred to have the garage insulated and the hvac included. It makes for a very cold environment in the winter and hot in the summer.

All employees of K Hovanian Homes were respectful, courteous and knowledgeable. Our home building-buying process was not the least bit stressful. We were kept well informed of each process Delightful people to deal with.

The home I have is OK but not great. The home buying experience is disorganized and not well managed. It seems knob is a co!election of units not in any cohesive. Fixing what comes after the sale is a lot of excuses for not doing things like calking or uneven heating. I could do a better job than current management and I am a retired engineer.

Harold told us that investors were ok with selling homes as investment, helped us secure loan thru Khov but we were surpised that their HOV did not allow renting for 2 years. Very bad experience.

House was completed earlier than promised and we were kept apprised of progress every step of the way.

For the price of the home. We expected the finished job to be of great quality, but it has not been. There have been one issue after another. The site manager Catricia has been great getting some things fixed, but this could have all been avoided if the workers took pride in their work. The loft floor is still a problem. The floor is noisy as if it is not in place. This is not acceptable for this type of house.

We loved our salesman, James who was extremely helpful in what came with the home to taken the time out to show us the build. Christian was very knowledgeable and went over everything with us and provided thorough updates on the progression of the build. Overall we are extremely happy!!

This is not the first new home that we've had built, so we have some prior experience, including with custom builds and "cookie cutter" homes. The 2 KH salespeople we worked with were great in all respects. The closing company KH uses was not trustworthy. (one of us was also a realtor with firsthand experience working with closing companies) The workmanship and attention to detail in the home were poor. When quality issues were brought up, excuses were made as to why the something was done poorly, or that it will be corrected eventually (don't hold your breath waiting), or with the excuse that sounds something like "it's just the way things are" and we should learn to live with this. Neighbors have shared similar stories, something we did not experience in other new neighborhoods we have lived in. I will be surprised if this is published. ... More

It was pretty seamless from start to finish.

customer service was exceptional and responsive. They orchestrated having us move in on time which was crucial

Check the everything one by one

Great experience especially with Ryan Hudspath!!

House has a great layout. Material used for doors is really bad. No quality inspections were done by builder otherwise they would have noticed some obvious issues in the doors and walls. Once warranty claims were issued, took forever to address the issues. There has at least 3 different people that I have explained the warranty issues. With the price paid for the house you can expect better quality material and a better response to warranty claims.

Very pleased with condition of home and time spent on time going over the home. However move in date was changed multiple times which made our move from Texas much more stressful than we had hoped

We had a pretty nice experience throughout the home buying process, from the initial earnest payment, to the design choices, all the way to the final closing day. The people we interacted with throughout the process were very professional and knowledgeable about their respective work. The construction process however could be improved a little to be really great for the home buyer. For instance, our first builder representative resigned close to house completion, and although our second builder was great at picking up where the first builder left off (and even now still helps us with any issues the house has), it would've been great to stick with the same person the whole way through. The workmanship wasn't perfect, and we still found items that needed fixing even after closing, most of them were fairly minor (paint touch-up, missing caulking, etc.). But overall the main and important items such as insulation, electrical, plumbing, structure were constructed well and so far there hasn't been any problems after living in the house for a few months now. Overall our experience with both builder reps were excellent and helpful with getting any questions we had answered, or would at least get back to us with any questions they couldn't answer. We do believe that for the price we paid, the quality could've been a little better. The saving grace is the warranty that comes with the house so at least any issues found post-closing could be addressed through the warranty. In all, the overall experience was great. Just be sure to ask your builder rep as many questions as you can and don't be shy to voice something that you don't like, even if it's something minor. And if you're in a situation where construction is getting rushed right before closing day, be especially diligent with searching for any areas the building crew may have rushed through. In the end we're happy with our house and the purchase of it and learned many things along the way as first-time homeowners. ... More

The home has had a lot of items that needed to be fixed and some of the trades are slow to fix the problems. Months go by before they order replacement items.

Great knowledge and experience of sales manager Heather helped us a lot

It was a great experience! I have received timely responses, and efficient services. I’m extremely pleased with my new home. I strongly recommend this company!

We love our new home. The staff was friendly and very responsive

The process from beginning to end was very smooth. The sales person was very good and the construction manager was even better!

This was our first time home buying experience and right after the earnest deposit, things started going south for us. Sales was never supportive and never informed about updates on time. Post closing, we realised the house is full of substandard material and seems they hired novice workers to build the house. Every time we have an issue with the house and lodge a complain, they send post sales maintenance person whose sole aim is to just close the ticket without working on it. He is the most unfriendly and unprofessional staff you will ever meet with and is a nightmare to deal with.

The garages are compact so take that into account. Insist on reviewing ALL terms and conditions (including the HOA guidelines) before you start the purchase. Don't be afraid to inquire about the overall site plan and schedule for the various phases of the community. But overall I am satisfied with the quality of our home constructed by K. Hovnanian. As a first time home buyer I learned a lot and the construction manager did a great job educating and informing me throughout the build process.

The Sales team looks always busy and don't spend enough time to explain all the options available. There is no separate project management or construction team we can contact about the construction details, you always need to contact Sales person for any updates who seems very busy. Some of the fixtures in the home like doors, bathroom fixtures etc. are not of great quality for the price paid. Their own mortgage team plays tricks and delay the rate locking so that buyer doesn't have a chance to think about other options.