K. Hovnanian® Homes Reviews

Our sales agent Craig was wonderful! Very kind, nice and attentive to our questions which made the experience very pleasurable.

There was a lot of anxiety due to materials, building permits and other subcontractor delays. However, KHovnanian sales rep Russ kept me and my agent updated and encouraged me to stay the course. Once on track, project moved smoothly and at rapid pace. On my walkthrough I was pleased. My condo far exceeded my expectations. I’m so glad I was patient. Thank you Russ for your advice and expertise. Thanks KHovnaian for a beautiful home!

I had such a great buying experience. The sales office representives Gene and Michael were great. Very professional, kind and well versed in knowing their jobs. Very good and caring towards the buyers that was completely genuine. I commend them both for making my experience great inspite of the time it took for my condo unit to be built.

Too soon to evaluate the quality of materials. Only been here three months. We are concerned that much of the structure of the latest building being built needed to be torn down and is scheduled to be redone.

I would like to specially commend Paul for his help throughout the sales process. Construction team members Victor and Eric were very helpful. Also a callout to Matthew from Khov mortgage team, for overall responsiveness during the loan process.

I had a few issues when I moved it - scratched window, torn screen, off-kilter knobs, non-locking garage door, to name a few, and they were promptly dealt with.

Home buying went well home is mostly well designed, appliances are great. Have a few cosmetic issues, outside traffic noise is a little loud. Overall the property was worth purchasing.

Warning: After closing escrow on my new home in late September and after only two days as a home owner, a major plumbing issue was discovered. The plumbing wouldn't allow the toilet water to flush properly. I worked feverishly to minimize the damage after a flood. A plumber arrived and determined there was a blockage in the drain system that required jackhammering the foundation. The following day, a contractor arrived and inspected the drains with specialized camera equipment that confirmed the problem - a pipe fitting and cement blockage due to "improper installation and carelessness" had caused the problem This was missed by the contractors team when it was hastily thrown together and also missed by an inspector. After two and a half days of jackhammering and desicrating the new tile floors, the technician was able to show us the faulty pipes and installation. (see photos attached) It took approximately 3 weeks from the start of locating the problem, replacing the floors to clean up the mess. The entire house had to be scrubbed as the tile dust seeped into every cabinet and drawer. The contractor used mismatched tile and grout to conclude the project. Compared to the original tile that was laid, this job was inferior. Currently, we are still waiting on the master bedroom vanity that was destroyed from the water damage. (See attached photos) When we inspected the home for move in, there was an improperly installed door frame. The construction manager took notes and promised to fix it. I told him that the frame was damaged to the point where a full replacement was the only way to fix the problem properly. He replied “we’re going to nail it." The stucco at the base of the door frame was also not properly applied, causing the base to flare out. (See attached photos). After sharing my concern, I was confident the repair would be properly fixed. Sadly, two days later, the contractor patched the door frame using his one nail method. It was horribly evident that there was a patch instead of a replacement. I pointed this out to a Senior K. Hovanian senior manager that came out to meet with me over the door frame and several other quality concerns, he agreed with me that it was not leveled and properly repaired. We are in November, and my calls for replacement and repairs have either been ignored or handled in a slow and unprofessionally and unacceptable way. It's been well over a month since the close of escrow. The excitement and anticipation that my daughter displayed a month ago has been snuffed out. Her dream of walking into her first house, crisp, clean, and untouched has been replaced with anxiety and disappointment. The promises made to her by a misleading K Hovnanian management team have been a harsh dose of reality that she had to learn too soon. We are also dealing with a list of other issues that are being addressed with the same lack of urgency. The list follows: Wall stains, multicolor walls, patch painting, poor wall textures, dented front entry door, poor paint finishing, missing baseboard trim, poor baseboard installation, misalignment of ceiling light trim, poor stucco quality finishing, cement splatter of wood trim, poor stucco repair, scratched/damaged exterior lighting fixture, bathtub repairs, and an extreme amount of construction debris surrounding the home itself. ... More

From the start Alyse ask what price and floor plan was the desire of our hearts. As we were picking out what we wanted/ must haves in the home she suggested we just go with our wants and at the end of all the choices, she tallied up the price. We were within $2000. If was great that we could get all that we wanted in this new home. She spent plenty of time with us and left the decisions up to us and at no point try to pressure us. We were in our last home for 27 years and even though it was tough to leave those memories behind it is great to start new one's in our beautiful new home. Nick our contractor for the building of our new home, walked us through the process of what we could expect. He provided weekly updates as well as meeting and covering items on the as needed basis. He would listen to questions from my wife and made sure she understood his response so she had a clear picture of the way forward. Alyse and Nick both went above and beyond what I would consider their normal job duties to keep us informed and make us feel like "family" from the start of building what we consider our forever home. Can't thank them enough, GREATER than GREAT job!!!! ... More

As a first time homebuyer, Shelby and Samuel made the experience easy and painless. I am so thankful for them. Anytime I have a question, they make sure to answer it quickly.

Everything was easy and fast and understood

The home is fabulous and so is the neighborhood.

Shelby and Sam did an excellent job! I would highly recommend them.

great value, sales process and communication a little clunky, but overall strong experience! disappointed with the property management company (not K H)

Excellent sales team to support throughout the journey..

There was a bump or two in the process but overall my experience was great.

After months of searching for the perfect home, we found this quick move in home at Rancho Cordova with great incentives esp the rate buy down. The sales person John is accommodating and they resolve issues quick. Will def recommend.

Very disappointed in the workmanship of our new home. It is a beautiful home with a beautiful layout but the repairs have been non stop since we moved in making it very hard to enjoy. If they just made sure things were done correct the first time it would make the experience more enjoyable.

It was a great experience and I am glad I worked with KHOV

The house was finished 2 months late and even after 2 walkthroughs with requests made for fixes we still managed to find 2 pages of things wrong with the house before we moved in. After moving in we have continued to find issues including nails sticking out of carpeting and the dryer not being hooked up properly. Overall a terrible experience.

Excellent experience, great job. Thank you.

The sales process was handled by Russell very well with weekly photos of the building progress. The closing process went OK. The Builder did not have the county permit on the day we closed therefore we could not get our keys to our new home. The Builder also failed to provide proper documentation to the Post Office to validate all the new addresses at this location. We are still having problems with companies unable to update our new address in their systems. Our address is NOT in the US Postal Service data base. The condo is what we expected. Overall, we are glad to be in our new home. ... More

Overall we love the floor plan we chose. The quality of the final touch ups on the paint are not that great. Also only one coast of paint seemed to be used so cleaning up marks on the walls do not go well. Working with most of the builder’s reps has gone ok with one exception. We were offered a refrigerator as an incentive and chose one, but a lesser price one was delivered.

Terrible experience from home delivery to warranty response. It has been six months since my move in. We are still arranging service to be completed. My driveway was attempted to be fixed finally after months of KHOV deflecting issues with it. It is now two different colors and a sore spot in a beautiful brand new neighborhood. It never ends with KHOV. Do not buy!

The paint jobs that they are putting on inside the house are so cheap that when you touch the walls you leave your fingerprints. The paint has been watered down and this has been told to me by professional painters. I have a wall in my house that’s 3/8 of an inch off from one end to the other. We will definitely see whether or not they take care of the problems that are in my New Home. They have been made aware of them and we’ll see where goes from there. As far as the salesman, he is outstanding, and I would write him a 10 every single time, he seems to be very caring and wanting to make sure that we are all happy with our homes. His name is Daniel and I’m able to talk with him at any time about any of the issues with my house. We used to have a warranty man named Randy, that was outstanding, and the young man that took his place. Just seems to want to brush you off and not move forward. We’ll see if my issues are taken care of to my satisfaction. ... More