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K. Hovnanian® Homes Reviews

What Homeowners Have to Say About K. Hovnanian® Homes.

K. Hovnanian® Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes 4542 homeowner reviews to learn why they are the right team to build your new home.

K. Hovnanian® Homes

has 4.3 out of 5 stars overall

4542 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.2

Responsiveness 4.2

Customer Reviews

Not What I Expected

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2023
  • Maricopa, AZ

The designs of the houses are beautiful, however the construction aspect is not what I had expected. They will tell you that the wall texture is considered an "upgrade" to have the flat walls because it shows all the inpuriries, when all it is is sloppy drywall work! The tile floors are uneven and I have holes in the grout theoughout the house. The building material are not what I expected either... the cabinet doors are very thin and flimsy as well as the sliding glass door. The overall workmanship is poor and just sloppy. I am very disappointed! After talking to my neighbors we all have ...

K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review. We have sent your feedback to local management and will provide an update as soon as it received. Thank you again for the review and we hope you have a great week. khovnanianhomes

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Slack

  • Jacquelyn T.
  • Verified HomeBuyer
  • September 27, 2023
  • Mount Pleasant, SC

The building process took 16 months . The paint on the inside is a joke . The riser on the inside steps are buckling and the paint is pealling off .

K. Hovnanian® Homes responded:
Hi Jacquelyn, thank you for the review. We've sent your review to local management and our associate will be contacting our HOSM to make sure we're getting issues like these rectified in a timely manner. Thanks again for the review and we hope you have a great week! khovnanianhomes

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Great remote sale

  • Adrienne Z.
  • Verified HomeBuyer
  • September 26, 2023
  • Stuart, FL

Most of what we did to buy this property was done remotely.. we relocated from Connecticut this past summer. Every effort was made to keep us informed of progress in construction by Monica. She sent us regular updates via text. Jim and Reese have been very responsive to our post construction needs. Communication with the mortgage company was somewhat lacking at times and documents were requested at the last minute. Overall, it was a great experience. Thank you K HOVNANIAN.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buy a K. Hovnanian Home

  • Jason B.
  • Verified HomeBuyer
  • September 26, 2023
  • MIDDLETOWN, DE

Buying a new home is always stressful but it can be good if you are in the right neighborhood. The project managers here are very helpful and timely in their response. There are a lot of things to be concerned about while spending your money and there will be differences of opinion and perspective but this neighborhood and developer are working to give you the best they can. We have had an overall positive experience and we would wholeheartedly recommend putting your family in a home here. Thank you to everyone involved and we look forward to getting more great neighbors.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Homeowner

  • Jeffrey K.
  • Verified HomeBuyer
  • September 26, 2023
  • Port Saint Lucie, FL

Lots of promises from builder that never get delivered. Tired of calling on a weekly basis to ask for what we paid for - they do respond and are very nice on the phone but nothing seems to get done in a timely matter if at all. We are just getting very tired of all the calls I need to make and have someone home for a delivery or service that should have been complete prior to us moving in. All we ask is give us what we paid for. Period.

K. Hovnanian® Homes responded:
Hi Jeffrey, thank you for the review. We were informed that our service manager has been in contact with you on a weekly basis and that there was service request submitted for this home with most of the line items being completed in a timely manner. We are aware of the new service request submitted and our team has been in contact with the trade to schedule an appointment. Thank you for your patience and understanding. Have a great day! ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Jeff was a big help

  • Anthony C.
  • Verified HomeBuyer
  • September 22, 2023
  • Carrollton, TX

I have been unable to get my air conditioning to work properly.been in touch with warranty dept .they have been really helpful .but also unable to get my air conditioning problem resolved.

K. Hovnanian® Homes responded:
Hi Anthony, thank you for the review. We've sent your review to local management, and we were informed that we now have the Area Supervisor with the HVAC company involved and is scheduled to come out really soon. Thank you for your patience and we hope you have a great day! ...

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

Great experience coverall

  • Ira J.
  • Verified HomeBuyer
  • September 21, 2023
  • CASA GRANDE, AZ

Overall it was a great experience from day one to closing. I was impressed with the whole experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall the process was very good, however we had an issue with the A/C airflow which was not corrected by KHov people. Khov contractors were out to the house 6 times and could not fix it. I hired my own people to come in and they fixed the problem.

  • Steven R.
  • Verified HomeBuyer
  • September 21, 2023
  • MONTGOMERY, TX

generally a good experience overall

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Need to understand customer pain points

  • Balaji R.
  • Verified HomeBuyer
  • September 21, 2023
  • Celina, TX

I had an issue with water break and couldn’t o cult home for 2-3 weeks this is all after 2 weeks of closing Expected khov to ribose me with reimbursement for having to extend my lease by two Months still Not even one phone call

K. Hovnanian® Homes responded:
Hi Balaji, thank you for taking the time to address your concerns. We are aware that there was a plumbing leak that our associates quickly repaired. Our associates have reached out to you in regard to this situation and have tried their best to be as transparent as possible. Thank you again for the review and have a great day. ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Owner

  • Gurcharan S.
  • Verified HomeBuyer
  • September 20, 2023
  • Middletown, DE

After you buy new home from them they can not find contractors to fix a problem I had a very very bad experience with this when you face lots lots problems there builder use very cheep material and no good finishes work by no experience worker I feel like I get rob all work is crooked even house main entry door is crooked if you wana to know more just come to community to talk with people than you find out truth I wish owner this project to see this review and call me or come to talk to every house owner than he know what he done to us .

K. Hovnanian® Homes responded:
Hi Gurcharan, thank you for taking the time to leave a review. We've sent your message to local management and we are aware that our team has been working through your concerns and will continue until service is complete. Thank you again for the review and have a great day. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Smooth hone buying process with K.Hov

  • Denise R.
  • Verified HomeBuyer
  • September 20, 2023
  • Maricopa, AZ

The process from viewing to closing went smooth. The things I asked for they provided. My only issue is the walls are thin and can't sleep in the room next to laundry room if washing machine is on. The appliances are extremely cheap and I'll be changing them soon.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Quality of materials very cheap.

  • Anonymous
  • Verified HomeBuyer
  • September 19, 2023
  • TOMBALL, TX

The quality of the material very cheap. sales person and builder manager are very nice and friendly.

K. Hovnanian® Homes responded:
Hi, thanks for the review. We'd love to hear about your thoughts on the quality of materials in depth feel free to send us a message at onlinereviews@khov.com. Thank you again for your review and we look forward to hearing from you. khovnanianhomes

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 5

Did not get an upgrade that we paid for

  • Vipul M.
  • Verified HomeBuyer
  • September 14, 2023
  • Palm Beach Gardens, FL

We paid 40k for an upgrade in kitchen that got delivered with missing pieces and for explanation we are being told that manufacture is not making the complete pieces now . But again you sold us and we paid for it and now we should get it or we should either get a refund .

K. Hovnanian® Homes responded:
Hi Vipul, thank you for the feedback. We are aware of the issue, and we are currently trying to rectify the issue. We appreciate your patience and have a great day. khovnanianhomes

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Homeowner

  • Luci Z.
  • Verified HomeBuyer
  • September 13, 2023
  • Santa Paula, CA

I do not recommend K.Hovnanian

K. Hovnanian® Homes responded:
Hi Luci, we hope all is well. We've seen the 1-star rating you've left, and we'd love to hear any concerns you're having in-depth. Feel free to send us a message at onlinereviews@khov.com. Thank you, and we're looking forward to hearing from you. khovnanianhomes

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Disgraceful

  • Lee T.
  • Verified HomeBuyer
  • September 13, 2023
  • Bluffton, SC

The construction manager Zach was incompetent, lied constantly, didn’t care one bit! He was condescending, racist, belittling trades, disrespectful, did not manage the trade base. Didn’t complete many items on punch walk, (gas line needed to be moved and didn’t move it until day of closing. Lied so many times. EVERYTHING is the cheapest. Baseboards,doors,paint,toilets, cabinets,light fixtures. KHOV use the cheapest trades,cheapest materials and hand over a VERY sub par house. Why can’t they get things done FIRST TIME,instead of having items repaired after closing. The worst experience we ...

K. Hovnanian® Homes responded:
Hi Lee, thank you for bringing to our attention - as this is not okay. We do apologize if this occurred during your home-buying process. We have sent your review to local management and was informed that they will be reaching out to you for more details to determine what actions should be taken. Thank you for your review and we look forward to speaking with you. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Bare minimum for the price paid

  • Katerria M.
  • Verified HomeBuyer
  • September 12, 2023
  • Red Oak, TX

Would not recommend anyone to buy here honestly some things I see where you guys cut corners to save cost house was 358000 I feel robbed definitely worth a good 150,000 not satisfied me and my neighbors garbages are not the lengths they’re supposed to be counter tops in my bathrooms are very cheap the 3 front room are so SMALL I can barely fit a bed and dresser in them I’m counting down until I can sell and go with a better builder

K. Hovnanian® Homes responded:
Hi Katerria, thanks for taking the time out to leave a review. An associate has tried to reach out to you in regard to the review left above. Whenever you're available please feel free to reach out to the associate that contacted you so we can better assist or answer any questions you may have. Thank you and have a great day. ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 4

Not very good

  • Vinicius M.
  • Verified HomeBuyer
  • September 12, 2023
  • Port St Lucie, FL

The overall experience was not very good

K. Hovnanian® Homes responded:
Hi Vinicius, we hope all is well. We've seen the 1-star rating you've left, and we'd love to hear any concerns you're having in-depth. Feel free to send us a message at onlinereviews@khov.com. Thank you, and we're looking forward to hearing from you. khovnanianhomes

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 2

Not satisfied with the purchase

  • Naresh D.
  • Verified HomeBuyer
  • September 11, 2023
  • Melissa, TX

Not satisfied with the overall experience. There was gas leakage and water leakage initially when they handed over the house. There are zero fans inside the house. Bathroom tiles are of not good quality.

K. Hovnanian® Homes responded:
Hi Naresh, thank you for the review. We are aware that an associate has reached out to you in regard to your concerns. We were informed that when the team was notified about the gas and water leakage, they immediately had those problems repaired. We will continue to service your warrantable items and if you have any more concerns, please feel free to reach out to local management for further assistance. ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Ms

  • Eugenia P.
  • Verified HomeBuyer
  • September 06, 2023
  • Royse City, TX

Buying experience was great.Overall I will recommend some one. The sales person was super friendly and very committed to her job.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2023
  • Queen Creek, AZ

Neesha, Matthew, Kevin and Markus was very helpful from the beginning to the end of our purchase.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Leon and Destiny

  • Leon L.
  • Verified HomeBuyer
  • September 05, 2023
  • Uniontown, OH

we have been very grateful on working with KHOV. they have been so sweet and helped us with us every step of the way to getting our beautiful home. we are so in love with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience. not great

  • Stephen B.
  • Verified HomeBuyer
  • September 05, 2023
  • Queen Creek, AZ

Initial item/punch lists not handled well or at all. New person in charge of fixing items is on it and awesome. Not thrilled with paint option for texture delete walls. I would have paid for upgrade to next paint level. House interior needs to be painted already because white flat gets marked up by the air. Not a reasonable thing to have to do after 3 months. Cabinet choices were not great for price point of house, as well as lack of cabinets/closets. Gourmet kitchen has a tiny fridge. I would extend a few of the options. More cabinets through kitchen dining area/ offer some floor design and ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home Sweet Home

  • Anonymous
  • Verified HomeBuyer
  • September 05, 2023
  • TOMBALL, TX

We love our KHovnanian home! The very few issues we’ve had after moving in have been taken care of and the house feels very well built. We liked the floor plans and we’re glad to find one that fit everything we needed in our first home together.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Love our new home. Great experience!!!

  • Frederick F.
  • Verified HomeBuyer
  • September 02, 2023
  • Lewes, DE

Love our new home. Great experience!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unacceptable

  • John F.
  • Verified HomeBuyer
  • September 01, 2023
  • Bluffton, SC

Your communication is the worst your customer service is terrible your craftsmanship for a &500k home is unacceptable

K. Hovnanian® Homes responded:
Hi John, we appreciate you taking the time to leave a review. We've sent your message to local management, and we are aware that our team is trying to their best to schedule the maintenance request as soon as possible. They will also be communicating with you until the service request is complete. Thank you again for your leaving a review and we hope you have a great day. ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1