K. Hovnanian® Homes Reviews

Marianna was awesome from the very beginning throughout the entire journey. She gave us the confidence we could do this when I kept thinking we can’t. I appreciate her for believing in us. I can’t say enough about the entire KHOV team. From my builder Sparky making everything happen to the financial folks ensuring my records were straight for submission. I appreciate you all Jamie and Jessica. I can’t leave out Odalys. Thank you all!

The excellent and quick service from everyone, but especially from Jeremy the project manager was to another level I really appreciate the way he took care of us, thanks again.

Workmanship has been disappointing with the drywall and painting

The house was move in ready but there was a lot discrepancies that needed to be addressed. I felt unprepared when I moved in. It’s an information overload but also there is information that is never given. I was given answered to my questions in the moment only to find out they were wrong answers and made me feel lied to. The warranty person has been great. When I do have tickets they are handled immediately or I get a call immediately that it will be handled. I wish the builders took more care before we moved in so I didn’t have strangers in my house for warranty. It’s a huge stressor to me to find someone who can be here for it, or take time off to be home fortunately our warranty agent usually plans it all for the same day. Is it possible that if the builders took more caution it would have been done prior too. Some information I asked for the builders refused to give me. Information on what my electrical is rated and where the wires are were denied to me which is crazy because as I improve my house I don’t know what or where my electrical is. They also aren’t sure what the inside paint colors are for doors and baseboards. I would of liked all this in my email or printed information. The warranty agent has been very helpful, but I wish the builders either had more time, been more aware of the trades and their workmanship so I wouldn’t have to call warranty always. Also I almost never used the realtors at all. I mostly felt with the builder, and the warranty. ... More

This was our 2nd new build home and this time it was taking place between the craziest time in the housing market (supply chain issues, rate increases, inflationary) but the team at K Hovanian did an outstanding job communicating and being a great resource. They have an excellent team of sales, builder and warranty folks at their disposal that made the experience seamless. Their contract was fair, the value was excellent and their technology was unmatched. Best buying experience. Would buy again!!

Quality home with a good team to get it built and this sales team were extremely supportive to the buyer on tough times and rising interest rates.

We had a great experience building our first new home with KHov. Specifically our construction manager, Nathan D., went above and beyond to make sure we were completely satisfied and all issues were resolved. Overall it has been a great experience!

Jennifer and her team at K Hovnanian were extremely helpful in the home purchase and building process. Would recommend to anyone looking to build a new home to make K Hovnanian their first choice.

Commited to purchase the house at very intial stages of construction in October 2021 and moved in 10 months later, over the span of 10 months had multiple interactions with the sales team . Kim, Joe and Joann have been response and acted on our requests along side being available any queries we had . The community stands up to the Builders reputation . Sales and Support have been very responsive to address concerns and issues .

The people who work here are exceptionally knowledgeable and nice to work with. Our experience has been a good one.

Aside from having a wonderful realtor, this process could not have gone as smoothly as it did without the help of Ashley and Scott. At various points of the process from me expressing interest, to walking the home for inspections, and through closing, they remained available and helpful. My new home checks all of the boxes on my wishlist, and then some!

Quality ok. Many small issues are needed to correct. Master bathroom too small not good flows. Lacks of added amenities. Does not offer other add ons such as sprinklers, extended patio, guitters, back yard lawn etc.

This is my first home purchase and our sales representative, Ashley was amazing. She really made the process as easy and painless as possible. My only grief is that there was multiple damages to the wood floors and overspill in many areas. Thankfully, they were quick to respond to repair these issues.

They are great people to work with, Very easy going we Enjoyed working with them. They go out of their way to help you. Thank you

In terms of communication, Mr. Aaron always was willing to explain with details and response any questions and always very fast. In terms of construction, I guess the walk-through is not enough to see any issues, you will find scratches in mirrors, stains on the floors that you have to scratch and clean over and over, bumps under the carpet, things that you actually notice when you live in the house and start cleaning, sweeping, etc. Overall, it was ok, not a WOW for me.

From the first inquiry KHOV has treated me exceptionally well! They showed me appreciation and consideration from day 1. When I went under contract, Shelby and Gary took exceptional care of me. Even after I closed they checked on me to make sure I didn’t need anything! Absolutely wonderful. KHOV made my home purchase process so easy. Home was completed in stated timeframe. Lender was fantastic too! 5 stars!

Prior to moving into our home I told everyone who walked us through the home (sales and site managers) several times over the course of four months, that there was a strong natural gas odor in the home. I was told it was checked, however after moving in I continued to smell the gas and became ill with a headache and nausea that lasted days. I called the gas company and they immediately locked the gas meter and informed me the house was never pressure tested for a gas leak and there was indeed a leak. When the pressure test was done the following Monday the leak was found in my bedroom closet. Had anyone slept in the house, they could have died. There was a recall on the electrical panel, that could potentially cause a fire, in June, that had not been rectified before we closed in September. They passed responsibility to the homeowner to contact the manufacturer to correct the defect in the panel. These are serious mistakes that should never have happened. Lastly, they’ve place a large dumpster at the base of my driveway, making it near impossible to maneuver out of the driveway without bumping the dumpster, which we have and caused damage to our vehicle. I was told by management, since September, it would be moved over and nothing has been done. They still have not called regarding the repair of our damaged bumper nor has the dumpster been moved away from our driveway. ... More

Great on the sales side. Nonexistent on the service side.

This is my 3rd NEW construction home build. I was extremely pleased with the response from both my sales person and my construction manager. They were both amazing in the process and addressed each and any concern that I had/have. Home building is not perfect, but what counts is the eagerness to get the problems solved and corrected and they do it without an attitude. My construction Mgr, Cysco was so nice, professional and helpful. He was never ugly or impatient or anything but willing to address anything I was concerned about. I really appreciated that too. Buying a home is not only stressful but expensive these days. We could all argue for "what you are getting for the price issue" as the prices these days are shocking for our area but it us what it is and growth is a part of life. I could argue that there could be more items included " for the price" but they are not out of line from any other builder at this time with the challenges the builders have all had these last 2 1/2 years. I am also a seasoned real estate agent who has built many homes from scratch with my own clients. There are builders out there who cut corners and do not care about their home buyer's needs or concerns. Not KHOV, they are exceptional and I am VERY happy with my beautiful home and am thrilled to be here. KHOV built me a wonderful home! ... More

Our sales rep Danielle was great throughout the entire process she kept us up to date with what was going on every week with videos and pictures. The home is great, there’s a couple little things that we’ll be contacting the warranty department about but they are very minor. Overall we are very happy.

The entire team has been excellent. From the start Monica has been very kind and helpful. We appreciate her thoughtfulness, checking in on us, and pushing to close on time. Brian and his team are very helpful, kind, and responsive to every request. We appreciate their hard work.

The good: Let me start off by saying that Matt and Everett are amazing employees for KHOV. They go above and beyond for each homeowner. It is a great pleasure in speaking with them and knowing they care in helping out. Matt drove to the condo on his day off to help me out with getting me into the building so Verizon could install my internet. That is the level of customer support which is extremely appreciated though not an expectation by any means. The bad: This condo was 8 months overdue and KHOV senior management was not helpful one bit. As a customer it was incredibly frustrating to deal with the company who would not release an estimated completion date based on circumstances they were experiencing. I couldn't care less about how delayed it was, I just wanted to stop paying month to month lease prices because the rates were astronomical ($4,000+ per month) and moving 3 times in those 8 months. I would've been perfectly happy had they said its going to be delayed 4+ months. That way I could have signed a 4 month lease somewhere and paid a lot less rather than getting an email that says, "hey it might be done next month, but we don't know" Which is why i was forced to go month to month on leases. I expected them to be more forthcoming with information and provide semi-accurate dates based on where they were at that point in time and based on what was going on at the time. Next up KHOV financing. They were the worst bunch of folks to deal with. Usually financing departments call a month before hand and lock in the interest rate. KHOV financing expects you to call them and hound them for paperwork and locking in rates. They are slow to get back to you and show unnecessary attitude. They are incredibly unorganized and unprofessional. My closing cost jumped by $3000 without explanation, and I found this out the day of closing. The only way I got an explanation was because I called them to get one. What made it worse is that the day before, I was told my closing cost would go down by a couple of hundred. The condo - It looks beautiful and I like living here. However, there were 40 issues with it that I had to get fixed by continuing to call Everett. Apparently they "did not rush" when making this building, yet my condo had 40 issues. Electrical socket was loose, paint was sloppy, they installed cabinet doors that were clearly not drilled in the right places initially, covered up and then the correct handles were put on, cabinets took a beating in shipment or installation because some of mine have visible cracks going all the way down the side. Another friend of mine purchased a home a few years ago from KHOV and only had 5-10 issues. ... More

Overall KHov was responsive and provides a good product. Attention to detail for a new home needs to be improved by their subcontractors, but in most cases they respond in a timely manner. As in any home buying situation stay engaged and document any issues. The important thing is that they will make it right when something does happen. We love the house and thank the team for the final product.

VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD

The experience was pretty painless. Doing the contract with Erica worked very well. Blue was responsive during the build and kept me updated. And Kam was very helpful in helping me with helping me out after moving in. Excellent experience!