K. Hovnanian® Homes Reviews

I have to start by saying we love our new home. This was a long process from start to finish and there were definitely some ups and downs to our overall experience. Kelsey, Matt, and Shannon represent Khov sales, construction management, and post sale home support and have been great. Throughout the sales process Kelsey was very helpful and keeping us in the know. During the build Matt and Kelsey provided updates on a biweekly basis and even sent us pictures of progress. Post sale home warranty and service ticketing through Shannon has been great. There are some things beyond all of our control (materials delays, appointment delays with trades/trades attention to detail on certain finishes on the house) that can become frustrating, but knowing that we had a strong team to help us get to and through the finish line has been the best part. The Khov team we had was amazing and we are happy with how everything has turned out. My only tip to help alleviate stress in the process is regarding selling your current home. If you need funds from your existing home to purchase your new home...sell it well in advance of your closing date. We did a "simultaneous" close and it was very stressful. Sell your existing home at least a month in advance and take away added stress surrounding that process! Thank you Kelsey, Matt, and Shannon! ... More

HOME CAME INFESTED W ROACHES - NOTED PRIOR TO CLOSE REFUSAL TO REMEDY AND REFUSAL TO COMPENSATE FOR MY PAYMENT OF REMEDY. MY ROOF LEAKED DUE TO A DEFECT AND MY CEILING AND CARPET SOAKED TOOK TWO WEEKS TO FIX THE ROOF PART. MY PANTRY CEILING IS SOFT AND WET SO IS A WALL BY MY SINK

The whole KHOV TEAM was very helpful in guiding us through the buying process from the very start until the closing most especial to our sales rep John and Loan Manager Yaslin. Thank you all so much for all your help.

First and foremost, this was a surprise and I didn’t know I would be living in such an amazing dream home. Working with Gene was amazing, he was there for whatever questions, concerns, or if we just wanted to talk, it was worth it all. I would recommend K. HOVNANIAN at a blink of an eye and Jamie was awesome too.

The best way I describe my home to anyone that asks, is I paid half a million dollars for a home made of papier-mâché. Everything in it feels cheap, the longer I live in it, the more cut corners we see in the work that’s been done. The cheapest paint to ever exist was painted on these walls. The railing to our stairs looks like a 2 year old stained it. The person that stained it never covered our carpet or the molding so there’s stain on our carpet that will never come out as well as on the baseboards. The upgraded LVP flooring has so many chips in multiple boards, the list goes on and on. Every neighbor I talk to has the same horror stories. If I could do it all over again I would NEVER buy from khov, I wouldn’t recommend them to even build a dog house. To sum up our experience, the first night in our home, we flushed our upstairs bathroom and it flooded through our downstairs pantry light, and I would’ve expected nothing less. On a positive note, Adrian in the sales office has been a please to work with and I’ve appreciated his hard work. Other than that, this has been a nightmare experience and I feel scammed. ... More

My experience has awesome

We walked into a model home and were blown away. Our guide then took us on a golf cart ride to view what has become our home. We walked into the inlaw suite first it had everything we needed for our father. Then walked into main home and we were viewing a dream that became reality.

Besides the delay in the closing due to the generating power, the overall experience was excellent. The entire K-Hov team was kind, trustworthy, and supportive with professionalism. I really appreciate the business and relationship we went through. Most importantly, we love the house!

This is my 6th home. I have to say Richmond home builders gave me more value for the money. little things like larger entry doors, lights over every shower, trim around every window, blinds included with the purchase. more flexibility with requests. Everyone I worked with was professional and did the function they were assigned. I will say that Karie in the mortgage section spent some quality time with me and i appreciate her for that. The reason my overall rating is not top notch is all but one of the issues that were on the punch list from closing are still not completed. I have spend 6 weeks waiting for the contractors to show up. Schedules and been made for the last 5 weeks and every week no one has showed up. I have spoken with the Warranty section every week with the understanding that i would be contacted back. That did not happen. The last call I made the warranty section gave me the direct numbers so I could the contractors myself. I did spoke with them and was told again that i would be hearing back. Again nothing. Spoke with Carmel she stated that she was going to get in touch with Mike. from warranty . So I am waiting to hear back.. Again. ... More

First we bought the home as we were moving from different state to Ohio and did video walk through and of course the faults of the home were not shown or discussed! Second when I inquired about why there was no deck on the back of the house I was told “we don’t build decks you will have to subcontract that out” However when I arrived to the community I seen decks built on other homes and they’re all exactly the same and clearly built by KHOV and when I inquired why we were not offered that I was told, “ we don’t build them on Spec homes “ if we did it for you you could not move In until January. It does NOT take 5 months to build a deck.! The center island in kitchen shakes as well as Mitch floor due to structural design flaw with no I beam. Also our lawn is not a lawn by any standards and has many wholes and zero good soil and old fill/clay dirt. There are many more issues and I am deciding on course of action to take. ... More

Worst quality of workmanship and after-purchase service

A month and a half after closing, we are still missing a window. Several items covered on walkthrough were never addressed. Some elements of construction did not align with plans (legal?). Several assurances made that did not line up with reality. Sales person was responsive via email but not all statements were backed up with action. Over-priced. Ex. Nicer model home with more high-end features has not sold and the price keeps dropping.

Beautiful homes, great customer service, I love my new house. Highly recommend using K Hovnanian.

From the moment we started the process was super smooth and the finished product is amazing! Alex, Tony, and Crystal were fantastic and prompt to respond to questions throughout and were extremely knowledgeable and professional. My wife and I are extremely thankful for them and for choosing K. Hov. No regrets and we highly recommend!

It's a great place to be We love it

Well planned and professional work. Great service and availability for support after buying too,

We absolutely love our home, minor issues but nothing that couldn’t be fixed!

We started the process in July 2021, sold our home Aug 2021 and was told closing would be March 2022. My family and I had to move 6 times because of lies on top of lies about our home. The customer service has been terrible along with the craftsmanship of our million home. Every single neighbor we have spoke to had nothing nice to say about their experience. We closed September 2022 and our home is not complete. 1 month in nothing they said they were going to do has been done. Totally regret ever going with this company.

I will definitely not recommend this builder

Worst built home I’ve ever had and I’ve had 5 other new homes.

Having bought 2 new homes previously from other builders, my experience with K Hovnanian proved to be superior. KHov has friendly, professional, and responsive employees from sales to warranty issues. The workmanship and quality of construction is far better as well. I especially like how KHov invites the buyer into the building process with interim walk throughs and meetings. I would buy again from KHov.

K. Hovnanian Homes were great to work with from the start to finish. Just had one issue with not knowing that the elevation I selected didn’t come with stone but was an upgrade. We used them as a lender and that was a smooth and seamless process. Our sales person, April answered all of our questions and within a timely manner. She is great to work with. Our home is beautiful and we are looking to enjoy many years here.

Excellent sales person and construction manager

The entire experience is ruined because of a few issues. It shouldn’t be so hard to get in touch with the warranty person. I’ve called several times. These are not nail pops, they are large issues and KV should be more responsive to their customers who invested a lot of money in them.

Appliances are not of the quality expected and not following latest model for kitchen. I’m just 1 month into the new home and There are lot of issues coming up as we go. Feels like buying a new home is more exhausting than buying a used one. Sales agent was very helpful but there is no model home to look and decide on the features. Inspections are not great, my home has wiring on wrong side of the building and is fixed by just drilling a hole into siding and the wall, which is not a good way of fixing.