K. Hovnanian® Homes Reviews

The home was an excellent value for the price, especially given the quality of construction. They provided a standard warranty, and their follow-up service after move-in was outstanding. Any small issues i reported were addressed quickly and professionally.

Chris MacLaird was excellent throughout the process, responsive and achieved results to address concerns to satisfaction. The rest of the build team to include Max Palomeque were also attentive to our concerns and was thorough through the initial inspection and gold key. The team has also been responsive after closing and has checked in with us multiple occasions to ensure we're settling in without issues. Structure-wise, K.Hov uses quality build materials above standard and has floor plans designed with multiple considerations in mind to address comfort, ease and efficiency.

I felt that the tactics used by Robert were unprofessional. We were offered certain incentives, but then when the written contract was presented for signature, these incentives had been removed. Overall, it was a disappointing experience.

Quality, finish, and neighborhood environments are excellent. KHOV offers, luxurious finishes, spacious layouts and stainless experiences for new homebuyers.

Your K. Hovnanian representative, Tamara, was excellent during the whole process of purchasing our home!!! She was very personable, not pushy, but was very savvy as to what kind of home we desired, and the location of the home placement in the neighborhood. Once it was built, we did the walk through, and everything was just as we wanted it to be!!! We have been here 4 months now, have found just a few things that needed adjusting, and Trina has been so helpful in that area, making sure that it gets taken care of in a timely manner. Jim, our loan officer, was also very knowledgeable and helpful in the loan process! We are very happy with our new home and look forward to many years of beautiful memories!!! God Bless you, and thank you all, for a wonderful experience!!! ... More

Excellent customer service and the house is built with high-quality materials.

Not satisfied with the quality of the work done at the new house

Warranty repairs are done in a timely manner; however, sub contractors need to be replaced especially in the framing, sheet rock and painting areas and if management would review work prior to payment poor workmanship could be corrected.

All staff are Avery professional and pleasant ,especially Matt Glakas.

getting things rectified after the closing is a challenge. many hours and follow ups of communication and very slow if any response

My experience was somewhat tainted by either an unexperienced or a lackadaisical sales person. Buying a home has enough details and frustrations without minor things coming up that the sales person agreed or said just to sound better and secure your business overall, I am happy with my home, but it was not a fluid experience.

As much as I am happy with the experience of buying and the quality of the house, I am disappointed with actions taken to resolve my issues. I have to live with squeaking floor, caulking that has gone bad, since the first month, in the kitchen, stairs and bathroom till the end of the year. That’s when I get a courtesy visit to fix these issues because I am only entitled to 1 visit!!!! I was told they can send someone to fix these things but this will be it, I loose the 1 time end of the year visit to fix popping nails and other issues. Meanwhile I just have to live with the cracks in my kitchen and squeaky floor for months. By the way these issues were addressed during the first month we moved in. These issues are not part of a courtesy visit, these issues must be fixed right away!!! ... More

quality of workmanship and materials are really good. communication is really poor rather than that over all its good.

We are in a new home. We have had the property for 4 months and are pleased with the construction and the neighborhood.

We were told by another builder who examined the house thoroughly before we bought it and told us that it was extremely well built. We have found that to be true. Anything we found after we moved in that wasn’t perfect we reported. Each thing was taken care of very promptly by professionals. We couldn’t be happier with the house, all the employees, and our new neighborhood.

Nothing I haven’t shared in my first review. However, if I could redo the review I would give a lower score. My experience has not been good to say the least!

Great experience and truly appreciate help & support

I had a great experience throughout the entire home buying process. The whole team I worked with was extremely helpful, knowledgeable, and responsive. They made everything feel smooth and stress-free from start to finish. I truly appreciated their support and guidance and would highly recommend them to anyone looking to buy a home.

I am extremely disappointed with my experience purchasing a home from K. Hovnanian. From the very beginning of the sales process, there were promises made that were never honored. I was told that certain appliances—including a refrigerator, washer, and dryer—would be included with the home. This was not a verbal misunderstanding; Tyler L. explicitly confirmed this in writing via email. Despite this, neither Tyler nor K. Hovnanian followed through on the commitment. When I raised the issue with management, I spoke with Shelby, who offered only an apology. While I appreciate acknowledgment, there was no effort to resolve the situation or provide any form of compensation or incentive to make up for the broken promise. The lack of accountability and customer-focused resolution was very disappointing. The issues did not end there. After the walkthrough, I noticed multiple cosmetic and workmanship concerns, including poor paint work, loose screws, and generally sloppy finishing. The patchwork appeared rushed and unprofessional. When these concerns were brought up, the response was dismissive, essentially stating that “this is just how it is,” with no attempt to correct or improve the quality. For such a significant investment, I expected a much higher level of professionalism, craftsmanship, and customer care. Unfortunately, my experience reflected unmet promises, subpar attention to detail, and a lack of willingness to stand behind their commitments. ... More

Quality not up to par and customer service after sale is 2 out of 5.

The lawn was poorly laid, leaving uneven, unleveled areas. Some areas has holes covered by sod, creating a potential fall and injury hazard. There are several areas of the tiled floor that are uneven, indicating poor leveling prior to installation. Several areas along the base boards and tile has paint spotting that was not cleaned up prior to the completion of sale. It does not appear that there was any attempt to make-ready the house. In other words, the windows are all smeared, some door don't latch when pulled to, mulching of the gardens was half done. One garage door was without an opener. I've purchased other properties and have not seen this before. My move-in has only been about 4 months, and with work and limited time I've not been able to cover all aspects of the house. Hopefully, I won't uncover anything that is overly unacceptable. ... More

We absolutely love the home, the build quality in the floor plan

I love my new home, it's beautifully done and well made. Steve, who oversaw the construction, is fabulous. He's helped me with so many things since I've moved in.

Love our new home! The floor plan fit our retirement home, love the color palette too. Construction was done before we were ready.

The overall house is nice. I feel like k hov should put poles lights so that it’s not pitch dark at night and maybe a playground for the kids. Everything about this place is dark and old school except the new houses. Not sure of how long I will stay. Not to mention very few places to eat out and the Walmart is like going to petco too many dogs. I feel like I’ve left civilization and it’s hard adjusting. I wish that I would have chosen Ryan homes in Culpeper and that’s only because of the location. Also why is it that none of the bathroom showers have a place for soap or towels.