K. Hovnanian® Homes Reviews

Keith and Francisco are FANTASTIC!

Overall, a great experience! As a first time home buyer, the process was very smooth. There were a few misunderstandings with the optional building choices that got cleared up quickly. Sparky and his team was always there to help and answer whatever crazy questions I had. Yoli was very sweet and checked in with me even while on maternity leave! Jamie was also amazing!!!! I continue to recommend friends and family to go with KHOV as I felt secure throughout the entire process. Only complaint was material shortages and that was no fault of the company.

We are very pleased with our new home. We found our salesperson and the worksite managers have been very responsive to questions we had.

I had a great overall experience with my home purchase. I want to specifically highlight my interactions with John B. our building site manager. He was awesome and cared about our every needs.

Good: - On-time delivery - Good visibility into the construction process Bad: - Sub-par quality of the materials, like cupboards etc. - Basic items, such as garage opener are not included by default and are extra - No appliances at all; compare that to Lennar who are giving most (and in some communities all) - No GUTTERS for the house???? Saw it first time for a house and never expected it would happen. Cutting the corners, including basics??? This is very negative and will leave a very bad impression about the builder - Cup board design is bad; can't reach some of these from the kitchen

The best customer service. Fixed in-centered garage door and light switch quick and easy at no charge. Always checked up on me and asked if I needed anything else. Will definitely buy from them again.

Sales lady and construction manager was amazing and helpful

As a first-time homebuyer, I had a lot of questions throughout the process. The K. Hovnanian sales team, KHAM loan team, and K. Hovnanian service team were all very professional, welcoming, provided timely responses, solutions oriented, knowledgeable, reliable, and trustworthy. These are the qualities that I value in all transactions and I’m deeply thankful for their help to reach my goal of purchasing my first home and for having a good memory as a first-time home buyer.

As noted above, I submitted a list of problems nearly two weeks ago and only one has been addressed. One bath tub “barely” drains and is virtually unusable. Other than the bath tub and carpet damaged by what appears to be spilled paint with very poor cleanup.

Buying our home was soooo easy, fun, and stress free with K. Hovnanian homes. From the beginning Tina made it very simple. Also, Chris, Mohenjo, Jamie, Dave, and Mike all were super nice and professional and took care of everything for us as well. If you truly want a stress free way to buy a new home go through K. Hovnanian… you won’t regret it! Sounds cliche but truly felt like family was taking care of you.

When I relocated to Delaware I had decided that I will purchase a resale. After searching around I wasn’t happy with what I was finding. My son suggested that I build a new home like he did that way I can have the things that I wanted. I then contacted K. Hovnanian Homes they worked with me through the whole process. It was not hard as I thought it would be they made me feel very comfortable and addressed any questions and concerns that I had. Thanks again K. Hovnanian Homes !

We had a great experience and love our home.

The quality of the Home and the Caliber of these builders is just exceptional. I absolutely love love love my home. From the day the foundation was laid right up to move-in (and even now 4 weeks out) everyone has kept me informed, pleased and connected with me by phone, pics and in person every week along the build. Soo capable, soo nice and excellent at what they do!! I'll say it again, I love my home!!!

People with KV Homes were really nice. Very professional.

Overall, I'm satisfied with our new K Hov home; however, the process to get there was a tedious challenge that required a lot of communication. Thankfully, the sales and construction team were relatively quick to respond to the issues we experienced. Able to temporarily stay with family nearby, I was lucky enough to visit our house frequently as it underwent all phases of construction from framing to close. Along the way, I identified several critical issues with what was being installed -not with the quality of workmanship as much as the accuracy of following what was specified. If I didn't have the luxury of being able to witness the ongoing construction, then my house would have been constructed with several errors requiring rework. It was not a pleasant experience to feel like I had to be construction manager of my own home. I wished K Hov would send out their QA team regularly in order to detect these issues before I could. I found the overall quality of workmanship, which is confined to the local Arizona labor pool and skillset, to be very mediocre at best. Finishes (drywall especially but also paint) were done very sloppily, not to the quality you expect on a home you spent your life saving for. The design of the floorplan and the finishes that were specified are all very appealing, but the execution needs work. There is much to be said about the importance of quality control during construction. ... More

Everything is late. Quality of the building is less than good. Builder rep is not responding on time. Non-conformance list submitted was not started yet. Electronic lock that supposed to be installed per specification was not installed and was requested additionally. Marks on hardwood, the landing is unfinished only subfloor and many other issues are not addressed yet. I submitted pictures for defects. Only good experience I had with the sales team at the beginning and during all process.

Hi, My wife and i just bought a house In park village, We love everything since day one. Matthew always keep up with all the information we needed in a professional and prompt manner. We already knew the quality of the materials but when we saw the house finished absolutely went above ours expectations. All the personal that help us w all the process (Matthew, Buddy) Thanks and keep up with the great work. Thanks K. Hovnanian® Homes for make our dream and beautiful home came true. Atte: Me & Her

It all started great with Tricia. The minute we opted to go with an external lender (because KHov could not accommodate our needs), the attitude from KHov changed. The stones in our house was not what we asked for and the error was caused by the sales person transcribing the name of the stone in the selection list. KHov started blaming a sales person who left and failed to own their mistakes and just tried to escape from the situation. Even after several escalations, there were no options being considered at all. I know this is a common issue and usually builder fix it or compensate by reducing portion of the stone upgrade or refunding it. But Matt was so adamant and there were no alternative options considered. We finally ended up with a major exterior portion of our house with a very dull stone covering we didn't want. They prefer for the buyer to go with their own financing and title company. When you go to external lender, their attitude changes and support reduces. Christopher from finance was very thorough and details oriented, Scott from the building team was very supportive. Other than this, the communication and support was below average!!! ... More

This experience has been horrible. On the day we moved into our dream home we had no hot water or air conditioning. We had to go several days without either and it was 104 degrees most days. We were not provided fans. We had to buy them. My daughter has 4 children and her 4-month old daughter had a heat rash due to the heat in the house. It took a week for the HVAC company to figure out the problem. How did this house pass inspection with no air conditioning or hot water. Then three weeks later, we had a water leak in the island and behind the refrigerator and have been without a kitchen for a week going on two. ... More

I thank KHOV team for making this possible. No stress and good communication.

Elizabeth and Tracy were the absolute best I have ever bought a house through. Elizabeth “ held my hand” all the way through. She was there at every step of the way with what ever I needed. Kenny is on top of everything and still is. Helping where ever needed. It has truly been a pleasure buying this house because of these great employees. You are lucky to have them.

Signed contract in December 2021, construction began in January and closed on property in June. Exceptional experience with KHov during these times when a lot of builders are experiencing a lot of delays

Easy process, friendly environment and respectful people, and quality work.

The overall process of buying a home from KHov was relatively easy and stress-free. The sales team guided me through the process of the various steps along the way and I was kept up to date on the progress of the build through weekly pictures. We had a few initial issues (as is always the case with new-builds) and they were addressed right away. Everyone along the way (sales, builders, designers, etc.) was friendly. Probably my only issue with the KHov process was that the standard cabinets, flooring, and fixtures were incredibly basic / cheap, essentially forcing an upgrade on almost everything. It would have been a more pleasant experience if at least some of the standard features were at least mid-level in quality. ... More

My house buying experience has been truly an unforgettable one. When I began this process, things were pretty much straight forward, seemingly less. Working with Sabrina was a delight, I went the design center, very excited, they were extremely helpful. I decided to use KHOV financing... BIG mistake... From the very first time I spoke with my loan officer Diandra things were chaotic. She called to inform me that she was unable to pull "One" of my credit reports, which I thought was odd since she was able to obtain the other two! She proceeded to confirm my SSN, stating "ins you social 000-00-XXXX? Completely baffled, I asked her to repeat the social, which she did.... Please advise who has an SSN the is 000-00-XXX??? In a different conversation we were discussing my interest rate, estimated closing cost. I asked if my interest could be locked in at the current rate, she answered YES without hesitation, however on the document I was asked to sign, the locked rate was not reflected, when I questioned this, she replies, my apologies, go ahead and sign it and I will correct it before. I believed her. As time went on and interest rate sore, I felt secure, because my trusted loan officer assured me that my interest rate was lock, therefore I had no concerns. In Mid April approximately 50 days to closing, I received a call from Diandra advising me that that I no longer qualify for my home loan because my DTI was too high... With no explanation what this means or even what the next step would be, she asked if I had received a raise, I advise no, she said "ok, let me see what I can do. I'll call you back". She never called back. I was left all evening and night with this, not knowing what is going on thinking that I don't have anywhere for my family to go. After waiting for Diandra to call me back, which she did not.. The process continues to get worse, so bad that I refused to work with her, which required the director of the department Karl to take over. When the loan processor Nicole took over, things got a little better, however the morning BEFORE I was due to close, I received an email advising they have not received my employment verification requesting my assistance to obtain it. As the day went on, although I advise Nicole I will work on it from my end, what was originally request, became a demand, then a threat, stating I cannot get my HR department to send information I will not be able to close on my home the next morning. Fortunately, I was able to obtain the required information. Literally up the LAST moment I had issues with the finance department. I would NEVER advise anyone to use KHOVANIAN financing... NEVER!! EVER!! It is very very sad that the terrible experience I had with the finance department has tainted what could have been a special home buying experience for me. I can only hope there have been significant changes in that department. I would like to acknowledge Sabrina, Josh, Angel. Heidi and Jon with Eastern Title. Unfortunately I do not remember the name of the contractor that did our initial walk thru, he was very knowledgeable and helpful, hopefully he can be identified and acknowledged as well. ... More