K. Hovnanian® Homes Reviews

My home buying process couldn’t have been better! From start to finish every Khov representative I had contact with was amazing ! Kisha provided me great customer service from start to finish and kept me updated the entire time of the building process. The loan officer Galina and Dianne was amazing! They made sure closing day was a breeze for me! I am so happy I choose a Khov home! The quality of the build is phenomenal!

Sales and construction manager were super responsive and problem solvers. I would buy a house again with them any day. The options set up by KHov were also straightforward. Not having annoying extras charged for "power plugs that should already be there in the first place" as Pulte does is a big bonus.

KHOV lived up to their high reputation!

Elizabeth and Tracey were there for us every step of the way. The customer service was excellent. Elizabeth kept us in the loop on the progress of our house from day one. She is like a member of our family now. We could call her for anything at anytime. Our assistant construction manager Joe was very knowledgeable and customer service oriented. This team is outstanding.

Our overall home buying experience with KHOV was not as great as we anticipated. We have been understanding that the current industry norms has impacted the builder’s ability to deliver homes more timely. With that being said, for our community (New Post in Fredericksburg, VA), the issues were compounded by lack of communication and accountability with regards to issues with the home, quality of the craftsmanship, and not to mention we went through 3 different project managers for this community, causing added constraints to the timeline of home delivery and further breaking down the lines of communication. I’ll also mention that we had both a pre-drywall and pre-delivery private home inspection, where many different concerns were brought up and yet, the builder never took the time to thoroughly go through the report and give us feedback on the items. Additionally, we requested some things be given a written explanation about what the builder did address or wouldn’t or didn’t think would need to be addressed in the report, including a concern about mold in the attic. They left a lot of it up to their contractors, even though they knew that they were having some trouble with reliable and quality workers. The list of problems that arose with the quality, range from questionable practices of the contractors to attention to detail and thoughtfulness. A major disappointment is the poor installation and treatment of the lawn sod prior to us moving in, which has resulted in many dead grass spots and more out of pocket costs to address the situation. I find it to be very unprofessional and unethical to have someone move in with their lawn in that condition, in addition to some of the conditions of other areas of the home. Many of our neighbors are having similar issues. The builder made verbal promises to follow up with our sod, and even though we have been investing a lot of time, energy, and money into our lawn care, they have yet to do their part or due diligence to correct the issues with the sod/yard. These “broken promises” and disappointments have seemed to be a resounding theme amongst those of us who already moved in! For instance, one of our neighbors incorrectly had two different types of stone installed for the wrap around of their front porch and the builder still has not fixed this. Another neighbor had a huge hole in their subfloor and had their flooring installed right on top of it and they still have a list of items that are yet to be addressed. All of us were delivered a dirty/dusty home, including some of us having dirty carpets, and we are all still waiting (collectively over 2 months) for the cleaners to come back. Our overall home buying experience with KHOV was frustrating and we feel like we would never build with KHOV again. It has been disappointing, to say the least. ... More

First never use Khov’s lender, you will see the reason why they give you incentives to use them, they are very incompetent. Home quality has reduced compared to when Khov’s integrity mattered to them. Everything in the home looks and feels cheap!

I fell in love with the sales model home and the community the first time I visited Harbors Edge at Bayside. The Khovnanian sales and construction staff have been outstanding to work with as I made my decision to buy there and during the construction, settlement and move-in phase. My sales rep, Tracy,, worked closely with me from my first visit, thru closing—answering all my questions, sending me pertinent information, reaching out periodically, sending me photos of the various stages of construction (a feature I really valued), and even after I went to settlement and moved in has continued to keep in touch to help me—answering questions, giving me information and recommendations. And the construction staff has been great, especially Joe, who conducted my walk-thrus and continues to come by periodically to see if I have any problems and makes sure any issues are resolved. I especially appreciated the walk-thrus so I could see the various stages during construction. I love the house and the community. And I would recommend the Khovnanian builder to other prospective home buyers. ... More

Becky, Blue and team were very responsive to my questions and concerns. They genuinely cared about every aspect of the process as though it was their home. This was very much appreciated by my family and I as we purchased during a pandemic!

Our home closed on 4/29/2022. However, there are a lot of things haven’t completed. Your site manager pushed us to close the house and promised to fix all of them in couple of days. Unfortunately, there is not too much has done in the month.

Received great service when trying to find a home and also after we closed for a few issues we had.

Overall experience was awesome. It was above and beyond of our expectations as first time Home Buyers. So Grateful for everything as the end result is exactly what our Dream House was. We love our new abode and so proud to say the you all made it possible. Highly recommended to all future Home Buyers.

Unfortunately, I wasn't the original buyer so I didn't get to pick out any of my home's features. Even though only the frame work was up and nothing else, I couldn't add or subtract anything. I paid a higher price than the original buyers without any of the "perks". Thank goodness I liked what had been picked out as far as the coloring of the flooring, paint and exterior. However, it would have been nice to at least add some features like toilet paper holders or exterior lights over the garage. All the staff understood my frustration and could only quote back that to me that I wasn't the original buyer. : ( ... More

Professionally built and good quality.Sales agents,loan officers,title officers were all very accommodating and gave help and assistance throughout the process.Some minor repairs are needed and homeowners service are always there to fix.

Excellent home buying experience! It was a pleasure working with Iman and the rest of the KHOV team. Iman was very professional and went out of her way to accommodate our requests and got us the best deal possible. I will recommended Iman and KHOV to all my friends and family.

There were lots of offers. We paid for changes and upgrades for our home; however, Tyler never gave us the opportunity to pay for an office door and a deck which we really wanted. Since he did not offer us the opportunity to upgrade or select those options, we believed it was included in the price of the house. We were very specific and clear to him that we wanted our house with the same options as the model home. That’s why we asked for the upgrade of the guestroom with full bathroom, the Sun deck with the a lamp and the office . Exactly as the the model house. That did not happen. We were left with an office with no doors and what bothers us more is that our garage was used to store office doors for one of our neighbors. During the construction of our house in our garage was a door for the office. That is the reason why we did not say anything earlier because we thought those doors were for our office. When we were told that our office came without doors and no deck, it was too late to cancel our contract resulting in never trusting a salesperson again. We felt tricked and even complained and asked Tyler if he thought we did not have the money to buy upgrades. There should be no reason to trick people to buy your houses. ... More

We recently purchased a home in Roseville. Our community, Firefly is non HOA and neighbors are friendly. Our builder’s agent Tracee and construction manager were awesome and responded promptly to questions or concerns and gave us updates as needed. I just wish that a patio came with it but that is an upgrade! Our house came with some upgrades and kitchen looks fabulous. It is a smart home and would have been helpful to get more specifics on this. We are, however, disappointed KH warrant service department. We requested assistance with. a few things and only received emails that a manager would contact us. So far no one has called or responded. There was a broken piece on the fence before we moved in and that is not fixed yet. Also fence paint job by the subcontractor is awful. We will need to fix that. Other than aforementioned issues, we are happy with our new home. ... More

It’s was a smooth Everyone was great to work with and my our transition good

The drywall finishing inside the house looks good…but on the garage it is the worst I have ever seen. It would be better to not do anything, like for me that I choose finish the garage would be way better.

Home buying process very easy, explained very well. Awesome sales and building team, quality work and overall experience is very smooth. No hassles at all.

Awesome experience going through the home buying process. Everything went smoothly even with supply issues. Every week we received a update on what was being worked on at the home. The house looks amazing and greatly appreciate all the hard work that was put into it. Buying the home was great.

Not to the expectations

They will lie to your face to get you to sign than don’t care. I was told my house would not be near the townhomes in the community and was total lie. They did bad job installing cabinets and damaged them and made me point it out to get them replaced. House was not finished but forced closing. Don’t use there finance company. I asked to use my own title company and was ignored until it was to late. Over charges closing costs to the point it goes above 4%. If I did not need the house, I would have walked away.

Alison and Marcus were fantastic to deal with throughout the process.. Even when they were off and I would message questions I always got an response same day.. They stand by the work that they do and that is amazing.. My son and I are in love with the house... I am sure I am forgetting names here but everyone was fantastic.. Highly Recommend...

The sales staff was honest and helpful. I was always up to date on issues and production. The service staff, Logan, Joe and Kenny went out of their way to ensure we were heard and worked with us to resolve our issues at closing and after we took possession of the property.

Overall was a great and very smooth process!!