K. Hovnanian® Homes Reviews

our experience with the construction team was wonderful

Customer service, communication, and professionalism

Both Heather and Gabriel were extremely responsive during the purchase of our home. They delivered a professional demeanor when asked questions on specific items within the home.

How smoothly everything went! From the interior design appointment to The solar appointment everything went seamlessly smooth. Also, your onsite real estate, Paula, was awesome and super helpful! God bless you and your crew at KHov

The entire team at McCartney Ranch was a pleasure to work with during the build. Trisha, Hector, Marcus and Todd kept us updated weekly. They also delivered as perfect a home as possible especially with today's material and labor constraints the construction industry is facing.

Agent and builder rep are very helpful throughout the purchase process

This was by far was the best decision I could have made! K Hovanian homes are simply beautiful! KHOV mortgage is the best!

Everything and everyone was a professional. After shopping around with other home builders, we noticed right away that K. Hovanian builders are far more superior in style and quality.

Everyone from the K.Hovanian team is great! I want to thank Shari (sales) for her great help and communication Kade the building manager gives detailed updates every week and answering all questions immediately. And Ms. Jodie from Mortgage was so wonderful to work with!!!she made the loan process so smooth for us. I would recommend K.Hovanian to everybody! Thanks again for the whole team!

My builder was efficient and always prompt with responses. Everything was done in a timely manner.

I still can't move into the house. The wind ripped off the shingles , inside the house a lot of touchups, cabinets are damaged, the hood over the gas stove does not work, the stair case with holes and gaps and is not staining well, the workers come to repair and only makes it worse than it was before, main door is not finished, in master bathroom granite and floor chipped. we waiting patiently and give some time to finish all leftovers but after 5 weeks workers comes couple times and leave behind dirt from the putty on the carpet. In general, there is a bad impression of both the service and the quality of construction. Only the sales manager Dave is trying to help. ... More

Overall I'm happy the way how it turned out. there's some minor issues but the person is responsive to address the issue.

Communication has been open and professional from the beginning to closing and even after that. Issues come up with new builts and every issue was acknowledged, discussed, and solved. Every email and call were answered in timely manner. Issues need time to get resolved but we got feedback in every detail, with updates and timelines( that changed a lot and we were told about it). Excellent customer service, from sales person to builder and warranty personnell. I would recommend Khov.

Issues have been fixed as they have arisen. One issue however is the lawn. Clearly sod from 2 different areas was used. The sides of our house have grass. The front and back have no grass and are simply weeds. When we called on this they told us it is because of the season and it is our responsibility to maintain the lawn. Well, that's all fine if there was lawn to maintain. It honestly would be easier to just have dirt and seed the whole area than it is to try to kill the hundreds of weeds and then have to seed the whole area again. I look at our neighbors who all have nice lawns and ours is horrible. It also doesn't make sense because the area that was grass is grass and looks great. So now I'm to spend hundreds of dollars to fix this eyesore? ... More

The experience was great they were nice and talked about the issues clearly I highly recommend them

Great smooth home buying experience

The buying process was amazing and completely hassle free

Brandi was excellent and very attentive to our needs.

Noemi is the best sales consultant! KHOV is fortunate to have her on their team! Beau is also exceptional and responsive. Both gave me frequent updates of my build

The salesman Jay rarely answers the phone and never returns messages. Also having a problem getting the warranty work done by Chris who promised next day service because he doesn’t return calls either. We were supposed to get a built in pest control system that was never installed so they offered us a 1 Yr service but never told the pest control company. Tools us 4 days and 8 phone calls to get it sorted. Once you put your deposit down and/or when you close on your house the customer service is horrible.

Our builder was very patient and willing to help us as much as possible.

It is clear that our house has been a low priority for KHov, and this entire process with KHov was been a horrible experience for us. We understand the current market environment, labor shortages, and supply chain issues, because we just went through buying a new home with NVHomes which was completed February 2021. It was a tough process but nothing like what we are experiencing with KHov. This process with KHov is so bad, that we don’t feel comfortable with the product that KHov delivered to us. Our close date has been pushed back repeatedly over the course of several months. Over the past few months, we have reached out repeatedly for updates, but only receive them on the days before closing is supposed to take place. We faced two massive disappointments throughout this process. First, our upstairs bathroom was constructed incorrectly (not according to the floor plan). No one caught this for weeks until closer to closing. Second, the most upsetting disappointment, was the walkthrough that took place on Monday, December 13. KHov intended to close on Friday, December 17. When we walked in, it was obvious that nobody had attended to the house in weeks. There were holes everywhere, unfinished bathrooms, broken windows, cracked flooring, unfinished dry wall, cabinets completely damaged, doors missing, and the house didn’t have insulation in the attic (all detailed in our inspection report which was 4 days after our walk through)! It was obvious that no one from KHov walked through the house or had a punch list. I went around the house and marked it with blue tape, which should have been someone else’s job. The fact that we are paying close full purchase price for this house and had to drive 7 hours round trip that day to see the house in that condition is inexcusable. After we refused to close, KHov pushed the closing another week, and again items were addressed but not completed. We had to push closing again to (12/30) again to (1/21) and then finally had to close on (1/31) because we couldn't extend the rate lock anymore. Once we moved in (3/29), we noticed there was no heat working on our 1st floor and there was a massive gap under our front door due to misalignment of install where cold air is coming through. We have called the emergency hotline and reached out to our Sales Rep and haven't heard back in 3 days to resolve this issue. I would never purchase a house from Khov and wouldn't recommend anybody purchasing a home from them. ... More

We were very excited about our new home and waited almost 18 months for completion. Within the first two weeks of moving in, we have to submit over 10 warranty tickets including our HVAC system failing to work twice, our roof leaking and filed to be repaired after two weeks, causing damage to the ceiling which will take 5 weeks to be repaired. Carpet was installed and cut base boards, incorrect grout was used in different rooms, electrical outlets don’t work, etc. Overall surprising and disappointing in the quality of work K. Hovnanian provides

I love the responsiveness of the construction manager and the sales agent at Legends Bay. Awesome team

There were several issues from start to finish. Covid created delays but the lack of communication from KHov during this process was minimal. The build would be delayed for weeks with no communication. There were errors in paperwork and emails. No definitive date was given for completion then all of a sudden less than 30 days out a closing date was provided. There were many issues on week out walk as well as day of walk. Workers were in the house working as we walked. After closing is when the many problems from rushing the work began. From appliances to electrical, as well cosmetic defects that should have been rectified before move in. The final cleaning was minimal with an explanation that the cleaning crew had been fired. Overall, these issues added additional stress to what is already a stressful situation that should have been filled with excitement and anticipation. A month in I still wonder what next. To their credit most issues were addressed and fixed rather quickly but most definitely could have been avoided with proper follow up. I love my new home but the process was less than what I anticipated. ... More